Hotel Secrets from the Travel Detective PDF Download

Author: Peter Greenberg
Publisher: Villard
ISBN: 1588363996
Category : Travel
Languages : en
Pages : 306

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Book Description
Indispensable information for away-from-home lodging, from the author of the New York Times bestseller The Travel Detective In Hotel Secrets from the Travel Detective, America’s best-known and most trusted travel authority reveals the insider knowledge that can make every hotel stay as comfortable as (and sometimes even more cost-efficient than) home. With his incomparable access and nose for news, Peter Greenberg shares the secrets that people who know hotels—managers, maids, reservation clerks, bellhops, chefs, and maintenance guys—don’t want you to know about value, service, safety, security, and cleanliness. Tips include: • How to tell if your room is really clean • What never to order from room service • The real way to prevent hotel crime • How to beat excessive hotel phone charges • The exact rooms where headline-making events took place Drawn from the author’s experiences as both an investigative reporter and a constant traveler, Hotel Secrets from the Travel Detective is an essential guide to everything from luxury resorts to motels, from airport hotels and bed-and-breakfasts to outrageous (and often secret) alternatives to hotels.

Author: Julie Satow
Publisher: Twelve
ISBN: 9781455566655
Category : History
Languages : en
Pages : 0

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Book Description
Journalist Julie Satow's thrilling, unforgettable history of how one illustrious hotel has defined our understanding of money and glamour, from the Gilded Age to the Go-Go Eighties to today's Billionaire Row. From the moment in 1907 when New York millionaire Alfred Gwynne Vanderbilt strode through the Plaza Hotel's revolving doors to become its first guest, to the afternoon in 2007 when a mysterious Russian oligarch paid a record price for the hotel's largest penthouse, the eighteen-story white marble edifice at the corner of Fifth Avenue and 59th Street has radiated wealth and luxury. For some, the hotel evokes images of F. Scott Fitzgerald frolicking in the Pulitzer Fountain, or Eloise, the impish young guest who pours water down the mail chute. But the true stories captured in THE PLAZA also include dark, hidden secrets: the cold-blooded murder perpetrated by the construction workers in charge of building the hotel, how Donald J. Trump came to be the only owner to ever bankrupt the Plaza, and the tale of the disgraced Indian tycoon who ran the hotel from a maximum-security prison cell, 7,000 miles away in Delhi. In this definitive history, award-winning journalist Julie Satow not only pulls back the curtain on Truman Capote's Black and White Ball and The Beatles' first stateside visit-she also follows the money trail. THE PLAZA reveals how a handful of rich, dowager widows were the financial lifeline that saved the hotel during the Great Depression, and how, today, foreign money and anonymous shell companies have transformed iconic guest rooms into condominiums that shield ill-gotten gains-hollowing out parts of the hotel as well as the city around it. THE PLAZA is the account of one vaunted New York City address that has become synonymous with wealth and scandal, opportunity and tragedy. With glamour on the surface and strife behind the scenes, it is the story of how one hotel became a mirror reflecting New York's place at the center of the country's cultural narrative for over a century.

Author: Olivia Williams
Publisher: Simon and Schuster
ISBN: 1643137395
Category : Biography & Autobiography
Languages : en
Pages : 336

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Book Description
The captivating story of the famed Savoy Hotel’s founders, told through three generations—and one hundred years—of glamour and high society. For the gondoliers-themed birthday dinner, the hotel obligingly flooded the courtyard to conjure the Grand Canal of Venice. Dinner was served on a silk-lined floating gondola, real swans were swimming in the water, and as a final flourish, a baby elephant borrowed from London Zoo pulled a five-foot high birthday cake. In three generations, the D'Oyly Carte family and London's Savoy Hotel pioneered the idea of the luxury hotel and the modern theater, propelled Gilbert and Sullivan to lasting stardom, made Oscar Wilde a transatlantic celebrity, inspired a P. G. Wodehouse series, and popularized early jazz, electric lights, and Art Deco. Following the history of the iconic Savoy Hotel through three generations of the D'Oyly Carte family, The Secret Life of the Savoy brings to life the extraordinary cultural legacy of the most famous hotel in the world.

Author: Matthew Sweet
Publisher: Faber & Faber Non Fiction
ISBN: 9780571234783
Category : Hotels
Languages : en
Pages : 0

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Book Description
The Ritz, the Savoy, the Dorchester and Claridge's - during the Second World War they teemed with spies, con-artists, deposed royals and the exiled governments of Europe. Meet the girl from MI5 who had the gravy browning licked from her legs by Dylan Thomas; the barman who was appointed the keeper of Churchill's private bottle of whisky; the East End Communist who marched with his comrades into the air-raid shelter of the Savoy; the throneless prince born in a suite at Claridge's declared Yugoslav territory for one night only. Matthew Sweet has interviewed them all for this account of the extraordinary events that unfolded under the reinforced ceilings of London's grand hotels. Using the memories of first-hand witnesses, the contents of newly declassified government files and a wealth of previously unpublished letters, memoirs and photographs, he has reconstructed a lost world of scandal, intrigue and fortitude.

Author: Micah Solomon
Publisher: SelectBooks, Inc.
ISBN: 159079379X
Category : Business & Economics
Languages : en
Pages : 191

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Book Description
Success in today’s rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Company’s president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today’s top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage today’s new breed of luxury travelers Double-five-star chef and hotelier Patrick O’Connell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with today’s travelers Restaurateur Traci Des Jardins on building a “narcissism-free” hospitality culture Legendary chef Eric Ripert’s principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, “If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you’ll find the secrets here.”

Author: Peter Sallick
Publisher: Assouline Publishing
ISBN: 1614289255
Category : Travel
Languages : en
Pages : 6

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Book Description
Showcasing travel photographs by more than 150 of America’s top architects and designers, Travel by Design is an inspiring guide to the power of travel to shape and expand our world. Travel by Design reminds us of the beauty and importance of travel, with images of more than 100 locations in 60 countries, from exotic destinations and global cities to adventure travels and all-American escapes. More than 350 photographs take readers on a global journey through cityscapes, ancient civilizations, luxurious resorts, and stunning natural wonders, all seen through the discerning and artistic eyes of today’s leading creative talents. The images are sure to inspire dreams of escape, and the 40 pages of insider resources—from favorite hotels and restaurants to secret shopping sources and must-see monuments—will make planning future trips reassuring and easy.

Author: Jacob Tomsky
Publisher: Anchor
ISBN: 030794834X
Category : Biography & Autobiography
Languages : en
Pages : 322

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Book Description
In the tradition of Kitchen Confidential and Waiter Rant, a rollicking, eye-opening, fantastically indiscreet memoir of a life spent (and misspent) in the hotel industry. “Highly amusing."—New York Times Jacob Tomsky never intended to go into the hotel business. As a new college graduate, armed only with a philosophy degree and a singular lack of career direction, he became a valet parker for a large luxury hotel in New Orleans. Yet, rising fast through the ranks, he ended up working in “hospitality” for more than a decade, doing everything from supervising the housekeeping department to manning the front desk at an upscale Manhattan hotel. He’s checked you in, checked you out, separated your white panties from the white bed sheets, parked your car, tasted your room-service meals, cleaned your toilet, denied you a late checkout, given you a wake-up call, eaten M&Ms out of your minibar, laughed at your jokes, and taken your money. In Heads in Beds he pulls back the curtain to expose the crazy and compelling reality of a multi-billion-dollar industry we think we know. Heads in Beds is a funny, authentic, and irreverent chronicle of the highs and lows of hotel life, told by a keenly observant insider who’s seen it all. Prepare to be amused, shocked, and amazed as he spills the unwritten code of the bellhops, the antics that go on in the valet parking garage, the housekeeping department’s dirty little secrets—not to mention the shameless activities of the guests, who are rarely on their best behavior. Prepare to be moved, too, by his candor about what it’s like to toil in a highly demanding service industry at the luxury level, where people expect to get what they pay for (and often a whole lot more). Employees are poorly paid and frequently abused by coworkers and guests alike, and maintaining a semblance of sanity is a daily challenge. Along his journey Tomsky also reveals the secrets of the industry, offering easy ways to get what you need from your hotel without any hassle. This book (and a timely proffered twenty-dollar bill) will help you score late checkouts and upgrades, get free stuff galore, and make that pay-per-view charge magically disappear. Thanks to him you’ll know how to get the very best service from any business that makes its money from putting heads in beds. Or, at the very least, you will keep the bellmen from taking your luggage into the camera-free back office and bashing it against the wall repeatedly.

Author: Dee Phillips
Publisher: Bearport Publishing
ISBN: 1684029821
Category : Juvenile Fiction
Languages : en
Pages : 36

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Book Description
When Josh’s dad becomes the live-in caretaker at The Retreat Hotel, Josh is excited to explore the dilapidated building that will be his new home. He soon discovers, however, that room 213 is occupied by a very unwelcome guest—the ghost of a sinister gangster who refuses to check out! Who is the long-dead gangster? And why does the old bellhop—who’s worked at the hotel for decades—not want Josh nosing around? Are Josh and his dad in danger if they remain in the hotel? Follow Josh as he dares to explore the haunted hotel and discover its incredible secret! The Deadly Secret of Room 213 is part of Bearport’s Cold Whispers II series. This bone-chilling book is the fiction companion to Haunted Hotels from Bearport’s best-selling nonfiction series Scary Places.

Author: Rosanna Ley
Publisher: Quercus Publishing
ISBN: 1786483378
Category : Fiction
Languages : en
Pages : 544

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Book Description
A story about love, family secrets, and a little piece of heaven . . . In the beautiful village of Vernazza, the Mazzone family have transformed an old convent overlooking the glamorous Italian Riviera into the elegant Lemon Tree Hotel. For Chiara, her daughter Elene and her granddaughter Isabella, the running of their hotel is the driving force in their lives. One day, two unexpected guests check in. The first, Dante, is a face from Chiara's past, but what exactly happened between them all those years ago, Elene wonders. Meanwhile, Isabella is preoccupied with the second guest, a mysterious young man who seems to know a lot about the history of the old convent and the people who live there. Isabella is determined to find out his true intentions and discover the secret past of the Lemon Tree Hotel.

Author: Adam O'Fallon Price
Publisher: Tin House Books
ISBN: 1947793357
Category : Fiction
Languages : en
Pages : 211

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Book Description
A 2020 Edgar Award Winner! "A gripping, atmospheric, heart-breaking, almost-ghost story. Not since Stephen King's Overlook has a hotel hiding a secret been brought to such vivid life." —Lydia Kiesling, author of The Golden State Thirty-one years after workers first broke ground, the magnificent Hotel Neversink in the Catskills finally opens to the public. Then a young boy disappears. This mysterious vanishing—and the ones that follow—will brand the lives of three generations. At the root of it all is Asher Sikorsky, the ambitious and ruthless patriarch whose purchase of the hotel in 1931 set a haunting legacy into motion. His daughter Jeanie sees the Hotel Neversink into its most lucrative era, but also its darkest. Decades later, Asher's grandchildren grapple with the family’s heritage in their own ways: Len fights to keep the failing, dilapidated hotel alive, and Alice sets out to finally uncover the murderer’s identity. Told by an unforgettable chorus of Sikorsky family members—a matriarch, a hotel maid, a traveling comedian, the hotel detective, and many others—The Hotel Neversink is the gripping portrait of a Jewish family in the Catskills over the course of a century. With an unerring eye and with prose both comic and tragic, Adam O’Fallon-Price details one man’s struggle for greatness, no matter the cost, and a long-held family secret that threatens to undo it all.