The Healthcare Practitioners Guide to Conflict Engagement and Dispute Resolution PDF Download

Author: Dr Michael Schneider MD Ms-
Publisher: Michael Schneider, MD Ms-Adr
ISBN: 9780692136058
Category :
Languages : en
Pages : 296

View

Book Description
This manual succinctly distills academic principals of alternative dispute resolution and conflict engagement for the healthcare provider, teaching critical information needed by every medical technician, nurse, doctor and administrator. The manual is both a reference and action tool for skills development, providing guidelines, methods, techniques and simple reproducible outlines to master communication. The provider will succeed in managing daily disagreements between staff, partnership conflicts, struggles with high conflict personalities, medical business contract negotiations, and tort claims management. This information is necessary for all medical practitioners, from student through seasoned provider, regardless of their roles and responsibilities in the medical organization. The Healthcare Practitioners Guide to Conflict Engagement and Dispute Resolution improves the quality of deliverable medical outcomes, patient safety and communication after adverse events. Implementation of these skills by the reader rewards the practitioner's sense of harmony and professional fulfillment. In a healthcare system dynamically changing and embroiled in complex and protracted conflict, the professional who incorporates these guidelines will control difficult conversations as a leader, artfully influencing the behavior of their opponents in a dispute, accomplishing the mission and vision of the Provider. These leadership skills extend into every aspect of professional relationships for medical technicians, nurses, mid-levels, physicians, and healthcare administrators. Any practitioner involved in or concerned about disclosing an adverse event or outcome to a patient and family, a medical malpractice lawsuit, a medical or specialty board inquiry through a licensing agency, or a medical staff challenge of competency, must read this book. All providers named as a party to a mediation or arbitration should reference this text for insight and guidance during these legal proceedings. These actions have a significant impact on our clinical practices and our ability to practice medicine. This all-inclusive resource is the only book the medical practitioner will need to navigate difficult conversations and become empowered during negotiations of contracts, tort claim lawsuits, and business disputes that interrupt the providers ability to practice safe and compassionate medicine.

Author: Mieke Brandon
Publisher: Oxford University Press, USA
ISBN:
Category : Business & Economics
Languages : en
Pages : 300

View

Book Description
onflict and Dispute Resolution is a practical guide to understanding dispute resolution theory in the context of organisational, psychological and social work themes. It covers the spectrum of interventions; from the prevention of conflict, ignoring it, managing it through feedback, difficult conversations, self mediation, conflict coaching to facilitative processes such as dispute facilitation, mediation, concilliation and managing groups and multi party disputes. The book encourages diverse thinking about how conflict impacts not only on the individual, but also on relationships in their broadest sense, at home, at work, locally and globally. The authors show how to apply the theoretical aspects of mediation to skill building for conflict management, negotiation and mediation, and include discussion of assessment methods. Conflict Resolution and Mediation is comprehensive in its coverage of all the skills and processes needed by students, coaches, mentors and practitioners to help deal with dilemmas and become reflective practitioners. It is complete with case studies, clear examples and dialogue extracts to assist in becoming more aware and more effective at beign able to provide an appropriate process for parties to achieve their outcome.

Author: Michael Lang
Publisher: Rowman & Littlefield
ISBN: 1538188961
Category : Language Arts & Disciplines
Languages : en
Pages : 261

View

Book Description
This book is a commonsense guide to becoming a reflective practitioner, written by a practitioner for practitioners. This second edition is fully revised and updated, incorporating extensive new material emphasizing hands-on tools, worksheets, and guides along with practical advice for those interested in adopting reflective practice individually or in a group setting. It also provides useful resources, step-by-step instructions, and more case studies and commentaries from practitioners. Every person in a conflict resolution process sees the world differently and acts in a distinctive manner. Yet, by following well-developed practice routines, practitioners often fail to consider the unpredictability of human interactions and overlook behaviors that are inconsistent with their expectations. To respond effectively to surprising and unpredictable events, this book encourages practitioners to adapt their thinking, so they can use their knowledge and skills when situations do not match their assumptions or are inconsistent with their practice routines. This book also includes guest essays by Ava Abramowitz, Jodie Grant, Tzofnat Peleg-Baker, and Susanne Terry.

Author: Bernard Mayer
Publisher: John Wiley & Sons
ISBN: 0470932465
Category : Business & Economics
Languages : en
Pages : 288

View

Book Description
This empowering guide goes beyond observable techniques to offer a close look at the creative internal processes--both cognitive and psychological--that successful mediators and other conflict resolvers draw upon.

Author: Bernard S. Mayer
Publisher: John Wiley & Sons
ISBN: 0787974064
Category : Business & Economics
Languages : en
Pages : 334

View

Book Description
In this thought-provoking, passionately written book, Bernard Mayer—an internationally acclaimed leader in the field—dares practitioners to ask the hard questions about alternative dispute resolution. What’s wrong with conflict resolution? Why aren’t more individuals and organizations using conflict resolution when they have a problem? Why doesn’t the public know more about it? What are the limits of conflict resolution? When does conflict resolution work and when does it not? Offering a committed practitioner’s critique of the profession of mediation, arbitration, and alternative dispute resolution, Beyond Neutrality focuses on the current crisis in the field of conflict resolution and offers a pragmatic response.

Author: Gary T. Furlong
Publisher: John Wiley & Sons
ISBN: 0470835176
Category : Business & Economics
Languages : en
Pages : 275

View

Book Description
In real-life conflict resolution situations, one size does not fit all. Just as a mechanic does not fix every car with the same tool, the conflict resolution practitioner cannot hope to resolve every dispute using the same technique. Practitioners need to be comfortable with a wide variety of tools to diagnose different problems, in vastly different circumstances, with different people, and resolve these conflicts effectively. The Conflict Resolution Toolbox gives you all the tools you need: eight different models for dealing with the many conflict situations you encounter in your practice. This book bridges the gap between theory and practice and goes beyond just one single model to present a complete toolbox - a range of models that can be used to analyze, diagnose, and resolve conflict in any situation. It shows mediators, negotiators, managers, and anyone needing to resolve conflict how to simply and effectively understand and assess the situations of conflict they face. And it goes a step further, offering specific, practical guidance on how to intervene to resolve the conflict successfully. Each model provides a different and potentially useful angle on the problem, and includes worksheets and a step-by-step process to guide the reader in applying the tools. Offers eight models to help you understand the root causes of any conflict. Explains each model's focus, what kind of situations it can be useful in and, most importantly, what interventions are likely to help. Provides you with clear direction on what specific actions to choose to resolve a particular type of conflict effectively. Features a detailed case study throughout the book, to which each model is applied. Additional examples and case studies unique to each chapter give the reader a further chance to see the models in action. Includes practical tools and worksheets that you can use in working with these models in your practice. The Conflict Resolution Toolbox equips any practitioner to resolve a wide range of conflicts. Mediators, negotiators, lawyers, managers and supervisors, insurance adjusters, social workers, human resource and labour relations specialists, and others will have all the tools they need for successful conflict resolution.

Author: Allan Barsky
Publisher: Oxford University Press
ISBN: 0199361193
Category : Social Science
Languages : en
Pages : 625

View

Book Description
When people think of conflict, they often think of fights, wars, arguments, hot tempers, and hurtful consequences. Conflict Resolution for the Helping Professions provides helping professionals with the theory, strategies, and skills they need to deal with conflict in a manner that is respectful, collaborative, and constructive. This text illustrates how helping professionals can incorporate evidence-based models of conflict resolution to work more effectively and enjoyably with clients, coworkers, supervisors, and others. Practitioners will learn how to respond effectively when others use power, positions, and competition. Whereas many conflict resolution texts focus on one method or approach to practice, this textbook provides practitioners with various models that they can incorporate in their roles as negotiators, counselors, mediators, facilitators, advocates, and peacebuilders. Special features of this book include: · Case illustrations that connect theory to practice in fields such as criminal justice, family disputes, health, mental health, education, and public policy. · Role-play exercises that provide opportunities to link self-awareness. · Step-by-step guides to implementing various approaches to negotiation, mediation, and advocacy. · New and emerging forms of conflict resolution, including online dispute resolution, conflict coaching, and parenting coordination. · Preparation tools that allow practitioners to assess conflict situations and determine the best strategies and approaches for managing conflict. · Strategies for enhancing mindfulness, enabling practitioners to respond to conflict in a deliberate, kind, nonjudgmental, peaceful, assertive, and effective manner.

Author: Diana J. Mason
Publisher: Elsevier Health Sciences
ISBN: 0323244785
Category : Medical
Languages : en
Pages : 829

View

Book Description
Featuring analysis of healthcare issues and first-person stories, Policy & Politics in Nursing and Health Care helps you develop skills in influencing policy in today’s changing health care environment. 145 expert contributors present a wide range of topics in policies and politics, providing a more complete background than can be found in any other policy textbook on the market. Discussions include the latest updates on conflict management, health economics, lobbying, the use of media, and working with communities for change. The revised reprint includes a new appendix with coverage of the new Affordable Care Act. With these insights and strategies, you’ll be prepared to play a leadership role in the four spheres in which nurses are politically active: the workplace, government, professional organizations, and the community. Up-to-date coverage on the Affordable Care Act in an Appendix new to the revised reprint. Comprehensive coverage of healthcare policies and politics provides a broader understanding of nursing leadership and political activism, as well as complex business and financial issues. Expert authors make up a virtual Nursing Who's Who in healthcare policy, sharing information and personal perspectives gained in the crafting of healthcare policy. Taking Action essays include personal accounts of how nurses have participated in politics and what they have accomplished. Winner of several American Journal of Nursing "Book of the Year" awards! A new Appendix on the Affordable Care Act, its implementation as of mid-2013, and the implications for nursing, is included in the revised reprint. 18 new chapters ensure that you have the most up-to-date information on policy and politics. The latest information and perspectives are provided by nursing leaders who influenced health care reform with the Patient Protection and Affordable Care Act of 2010.

Author: Rosemary Dragon
Publisher: Hcpro, a Division of Simplify Compliance
ISBN: 9781615693412
Category : Nurse practitioners
Languages : en
Pages : 0

View

Book Description
Resolve Practitioner Turf Conflicts: Medical Staff, AHP, and Offsite Disputes Jack Cox, MD, MMM; Rosemary Dragon, CPMSM, CPCS; Christine Hearst, CPMSM Resolve practitioner turf battles and ensure quality patient care Resolve turf battles with guidance from conflict resolution experts Jack Cox, MD, MMM, Rosemary Dragon, CPMSM, CPCS, and Christine Hearst, CPMSM. This guide incorporates the perspectives and advice of both the physician and the MSP, providing MSPs with the guidance they need to deal with turf battles among practitioners, including the role the MSP needs to play in conflict resolution and physician leader education. Resolve Practitioner Turf Conflicts: Medical Staff, AHP, and Off-Site Disputes provides solutions for long-standing turf battles, such as privileging, as well as new issues including allied health professionals, ambulatory surgery centers, employment, and locum tenens. Resolve Practitioner Turf Conflicts: Medical Staff, AHP, and Off-Site Disputes helps physicians and MSPs develop skills and identify resources for preventing and dealing with disputes. This book will help you: Identify changes in healthcare and your organization that could lead to a turf dispute Develop policies and procedures for dealing with conflict Review your privileging policies and requirements to make sure they are fair to providers Understand the expanding role of allied health professionals and advanced practice professionals and how this affects your medical staff Take a look at the Table of Contents: Section 1: Process Chapter 1: So What Is All the Fuss About: New Environments That Lead to Disputes Health reform: Continually increasing focus on quality and cost Physician shortages Changing privileging and credentialing rules Changing economics, pay for value, and shrinking physician reimbursement Chapter 2: Dispute Resolution: The Basics Fundamental approaches to dispute resolution Models of approach to the privileging issue Ten steps to privileging dispute resolution Work in tandem? Let the issues stay in place and coexist? Being nice from the start Case study Chapter 3: Specific Privileging Issues in Hospitals The issues of turf and new technology/procedures Section 2: People Chapter 4: Redefining the Allied Health Professional's Role The expanding role of nurse practitioners and physician assistants Other AHPs and their expanding roles Chapter 5: Changing Physician Engagement Models Employed vs. nonemployed physicians Hospitalist vs. PCP Section 3: Physical Plant Chapter 6: New Challenges of Where Care Is Delivered Off-license facilities in the health system Challenges of aligned/merged hospitals Chapter 7: Important and Changing Role of Medical Staff Services MSPs' role in credentialing and privileging for hospital-owned clinics MSPs' involvement in provider insurance enrollment Increased role in dispute resolution on the system level: Expanded roles in researching nontraditional practitioners

Author: Myra Warren Isenhart
Publisher: SAGE Publications
ISBN: 1452263531
Category : Language Arts & Disciplines
Languages : en
Pages : 257

View

Book Description
"It provides a very good overview of the field of conflict resolution, an overview that is not to be found in any other existing volume. I very much like the breadth of coverage, as well as the use of the profiles of conflict resolution professionals. The authors write very well, and the book will be accessible to a wide audience." ̄Eban Weitzman, Ph.D., Graduate Programs in Dispute Resolution, University of Massachusetts, Boston "I liked this book quite a lot. Its combination of theory, practice, and professional profiles is an innovative and very useful approach." ̄Heidi Burgess, Conflict Research Consortium, University of Colorado, Boulder "Whether you are dealing with a conflict on Capitol Hill or in a local community, this book will be an extraordinarily useful tookit for helping you to turn paralysis into progress." ̄Mark Gerzon, author of A House Divided: Six Belief Systems Struggling for America′s Soul If you′ve ever wondered how best to approach a conflict, Collaborative Approaches to Resolving Conflict will help you choose the right method for your problem. Using the same tool for different kinds of conflict often leaves us feeling stuck and frustrated. Authors Myra Warren Isenhart and Michael L. Spangle explain the major approaches to managing disputes at home, in the workplace or school, within communities, or in the international arena. The reader will find that each approach is illustrated with recent examples of what can go wrong and how to respond most appropriately. This book includes the following approaches: Negotiation Mediation Facilitation Arbitration Judicial Processes Profiles of experienced and respected practitioners accompany each approach. These well-known men and women describe how they entered their chosen field, what their work is like, and what topics are controversial in their areas.