The HCAHPS Handbook 2nd Edition PDF Download

Author: Lyn Ketelsen
Publisher:
ISBN: 9781622180097
Category : HCAHPS (Survey)
Languages : en
Pages : 0

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Book Description
Are your HCAHPS results on track? Our revised and updated version of The HCAHPS Handbook includes the newest information and the latest tactics that enable you to provide the exceptional quality of care your patients expect and deserve. With fresh evidence harvested from organizations across the nation, The HCAHPS Handbook shares proven strategies for moving metrics on all HCAHPS questions, and more importantly, how to successfully deploy the tactics that will have a lasting impact on patients and the experience of care.

Author: Terry L. Schraeder
Publisher: Oxford University Press
ISBN: 019088245X
Category : Medical
Languages : en
Pages : 241

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Book Description
Communication skills determine how the world perceives us - and how we perceive the world. Communication is at the heart of who we are and all that we do. As a clinician, your communication impacts how you take care of patients, work with colleagues, teach trainees, and engage audiences and the public. Communication encompasses all aspects of human skills, from listening and clearly articulating thoughts to an awareness of physical gestures, specific word choice, tone, and volume. Whether engaging with patients, peers, care teams, family members, residents, researchers, insurance agencies, management, or journalists, successful communication requires focusing on the importance of the relationship and the mission of each interaction. Today, due to the rise of digital technologies including electronic medical records, online forums, and video conferences, the content of information, the platform, and the audience are continuously changing and expanding for physicians. There is a great need in the physician community to learn how to facilitate the exchange of information, provide psychosocial support, partake in shared-decision making, translate complex information, and resolve controversies with sound science in a variety of settings. Addressing physicians at every level of training and practice, Physician Communication: Connecting with Patients, Peers, and the Public will enable providers to examine, analyse, and improve their skills in the art and science of communication. Divided into four sections: Face-to-face Communications; Digital Communications;Public Speaking; and Traditional Media, this book will help physicians navigate various situations using different methods and modes of communication.

Author: Eileen E. Morrison
Publisher: Jones & Bartlett Learning
ISBN: 1284194302
Category : Business & Economics
Languages : en
Pages : 312

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Book Description
Given the many advances in technology as well as the ongoing discussion of health care reform post-Affordable Care Act, today’s healthcare administrators require a strong foundation in practice-based ethics to confront the challenges of the current healthcare landscape. Ethics in Health Administration, Fourth Edition focuses on the application of ethics to the critical issues faced by today's healthcare administrators. After establishing a foundation in the theory and principles of ethics, the text encourages students to apply ethics to such areas change, regulation, technology and fiscal responsibility. Thoroughly updated, the Fourth Edition includes 12 new, contemporary case studies that encourage students to apply ethics. A new chapter on the Ethics in the Epoch of Change stresses major changes in healthcare, including the digital revolution, population health, ethics temptations and ethic resilience. Other chapters have been revised to include new cases, and more.

Author:
Publisher: Joint Commission Resources
ISBN: 1599406179
Category : Business & Economics
Languages : en
Pages : 202

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Book Description
Governments, payers, and other stakeholders are promoting or even demanding expanded access to care, greater coordination of care, use of health information technology--and maximization of the value, efficiency, reliability, quality, and safety of care, often without increased revenue. An all-new edition of a bestseller, this book provides detailed strategies to help leaders and their organizations address these critical challenges in a changing health care environment. Top experts, including David Bates (Brigham and Women's Hospital), Paul Convery (Baylor Health Care System), and Peter Pronovost and colleagues (Johns Hopkins University), survey current knowledge, describe case studies, and provide invaluable advice on the following urgent topics: * Balancing systems-based solutions and accountability in a safety culture * Identifying and responding to patient safety problems * Training physician and nursing leaders for performance improvement * Engaging patients in patient safety * Ensuring safe, effective, and efficient use of health information technology * Improving management of chronic disease * Implementing, sustaining, and spreading improvement Special Features: * Foreword by world-quality and safety expert Ross Wilson, M.D. * Key messages for a leaders--a global audience of chief executive officers, chief medical officers, chief operations officers, and other health care executives; quality and safety officers; and other clinical leaders--in hospitals, health systems, and other health care settings * Authoritative tutorials on current literature and experience and what's next on the horizon * Detailed case studies of best practices

Author: Irwin Press
Publisher:
ISBN:
Category : Medical
Languages : en
Pages : 286

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Book Description
The book explores the patient's perception of care to identify the drivers and implications of patient satisfaction. ... . The second edition offers significant new material, including : Enhanced material on staff buy-in to patient satisfaction initiatives - A new chapter that provides fifty simple and innovative improvement ideas - Additional material on staff and physician satisfaction - A new chapter on managing diverse patients and staff - New insight on compliant management and scripting. [Ed.]

Author: Tan, Joseph
Publisher: IGI Global
ISBN: 1522554610
Category : Medical
Languages : en
Pages : 670

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Book Description
Over the decades, the fields of health information systems and informatics have seen rapid growth. Such integrative efforts within the two disciplines have resulted in emerging innovations within the realm of medicine and healthcare. The Handbook of Research on Emerging Perspectives on Healthcare Information Systems and Informatics provides emerging research on the innovative practices of information systems and informatic software in providing efficient, safe, and impactful healthcare systems. While highlighting topics such as conceptual modeling, surveillance data, and decision support systems, this handbook explores the applications and advancements in technological adoption and application of information technology in health institutions. This publication is a vital resource for hospital administrators, healthcare professionals, researchers, and practitioners seeking current research on health information systems in the digital era.

Author: Margaret Gerteis
Publisher: John Wiley & Sons
ISBN: 0787962201
Category : Medical
Languages : en
Pages : 374

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Book Description
Sponsored by the Picker/Commonwealth Program for Patient-Centered Care In this comprehensive, research-based look at the experiences and needs of patients, the authors explore models of care that can make hospitalization more humane. Through the Patient's Eyes provides insights into why some hospitals are more patient-centered than others; how physicians can become more involved in patient-centered quality efforts; and how patient-centered quality can be integrated into health care policy, standards, and regulations. The authors show how, by bringing the patient's perspective to the design and delivery of health services, providers can improve their ability to meet patient's needs and enhance the quality of care.

Author: Helen Carty
Publisher:
ISBN: 9780443070396
Category : Diagnostic imaging
Languages : en
Pages :

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Book Description
Outlining the most appropriate and cost-effective procedures for both common and rare conditions, this title considers a wide ranging of issues in both imaging and pediatric care.

Author: Geri LoBiondo-Wood
Publisher: Elsevier Health Sciences
ISBN: 0323293654
Category : Medical
Languages : en
Pages : 619

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Book Description
NEW! Streamlined steps of the research process focus on how to appraise and apply research findings for evidence-based practice. NEW! Theory chapter features an up-to-date exploration of the most important theories behind nursing research. NEW! Systematic Reviews and Clinical Practice Guidelines chapter addresses this important area of nursing research. NEW! Quality Improvement chapter discusses the trending topic of quality improvement as it relates to nursing research. NEW! Updated research articles, including a Cochrane Collection study, reflect the most current, high-quality studies, particularly those that are accessible and relevant to readers with minimal clinical experience. NEW! All-new Research Vignettes illustrate the dynamic nature of nursing research.

Author: Randolph Hall
Publisher: Springer Science & Business Media
ISBN: 1461495121
Category : Business & Economics
Languages : en
Pages : 547

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Book Description
This book is dedicated to improving healthcare through reducing delays experienced by patients. With an interdisciplinary approach, this new edition, divided into five sections, begins by examining healthcare as an integrated system. Chapter 1 provides a hierarchical model of healthcare, rising from departments, to centers, regions and the “macro system.” A new chapter demonstrates how to use simulation to assess the interaction of system components to achieve performance goals, and Chapter 3 provides hands-on methods for developing process models to identify and remove bottlenecks, and for developing facility plans. Section 2 addresses crowding and the consequences of delay. Two new chapters (4 and 5) focus on delays in emergency departments, and Chapter 6 then examines medical outcomes that result from waits for surgeries. Section 3 concentrates on management of demand. Chapter 7 presents breakthrough strategies that use real-time monitoring systems for continuous improvement. Chapter 8 looks at the patient appointment system, particularly through the approach of advanced access. Chapter 9 concentrates on managing waiting lists for surgeries, and Chapter 10 examines triage outside of emergency departments, with a focus on allied health programs Section 4 offers analytical tools and models to support analysis of patient flows. Chapter 11 offers techniques for scheduling staff to match patterns in patient demand. Chapter 12 surveys the literature on simulation modeling, which is widely used for both healthcare design and process improvement. Chapter 13 is new and demonstrates the use of process mapping to represent a complex regional trauma system. Chapter 14 provides methods for forecasting demand for healthcare on a region-wide basis. Chapter 15 presents queueing theory as a method for modeling waits in healthcare, and Chapter 16 focuses on rapid delivery of medication in the event of a catastrophic event. Section 5 focuses on achieving change. Chapter 17 provides a diagnostic for assessing the state of a hospital and using the state assessment to select improvement strategies. Chapter 18 demonstrates the importance of optimizing care as patients transition from one care setting to the next. Chapter 19 is new and shows how to implement programs that improve patient satisfaction while also improving flow. Chapter 20 illustrates how to evaluate the overall portfolio of patient diagnostic groups to guide system changes, and Chapter 21 provides project management tools to guide the execution of patient flow projects.