Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download The Hard Road to the Softer Side PDF full book. Access full book title The Hard Road to the Softer Side by Arthur Martinez. Download full books in PDF and EPUB format.
Author: Arthur Martinez Publisher: Currency ISBN: 1400045223 Category : Business & Economics Languages : en Pages : 256
Book Description
For the better part of a century, Sears, Roebuck and Company touched the lives of almost everyone in America. A stunning tale of marketing and savvy, the company started selling watches and quickly became an essential source of goods for the American home. Sears brought the Christmas dreams of distant children to life; introduced the American homemaker to a collection of appliances that stripped much of the drudgery from daily living; and put solid, dependable tools in the hands of strong, eager men. At the same time, it forged a solid relationship with its customers, earning that most valuable business asset of them all: loyalty. And then, when it could least afford to, Sears lost its way. It gradually forgot about its customers. It no longer understood (or cared) who its competitors were. It shifted its focus inward, to the interests and needs of its huge bureaucracy, all at the expense of the customers who found themselves in declining, dismal stores. The greatest retailer in world history had become a company with a great past, a disappointing present, and a dismal future. The Hard Road to the Softer Side: Lessons from the Transformation of Sears is the story of how Sears recovered from this downfall, told by the visionary who built the team that forged the company’s rebirth. When Arthur Martinez took charge at Sears in 1992, he found a once-great company facing a loss of $4 billion, with a Soviet-style bureaucracy, little idea of its target customer, and an army of 300,000 disheartened employees. Many experts thought Sears was too far gone to save. But save it Martinez did, putting Sears in the black by 1994 and sailing on through 1997. It wasn’t easy. Almost everything the company had become needed to change. Fifty thousand jobs disappeared. The Sears catalog, which had become so much a part of the company’s mythology, was put to rest. More than 100 stores were closed. But what rose from all of that turmoil was a new commitment to customers and a strategy that should have been apparent: in the American family, the mother is the chief financial officer. With a boldness and determination backed by billions of dollars in renovations, Sears revived its connection to its customers and, at the same time, brought its own people back to life. The advertising sent the message, the sales staff opened its arms, and the customers came back. The new Sears was keeping its eye on the marketplace, its focus on the customer, and its interests firmly connected to the financial health of its shareholders. Then Sears hit the wall again with new aggressive competitors, a huge ethics problem, a war for talent, and a slowdown in sales. The story of how Martinez and his team worked their way through not one but two crises is compelling and highly instructive, especially for anyone working in a company with an entrenched corporate culture or a long tradition that needs to be updated in order to stay competitive.
Author: Arthur Martinez Publisher: Currency ISBN: 1400045223 Category : Business & Economics Languages : en Pages : 256
Book Description
For the better part of a century, Sears, Roebuck and Company touched the lives of almost everyone in America. A stunning tale of marketing and savvy, the company started selling watches and quickly became an essential source of goods for the American home. Sears brought the Christmas dreams of distant children to life; introduced the American homemaker to a collection of appliances that stripped much of the drudgery from daily living; and put solid, dependable tools in the hands of strong, eager men. At the same time, it forged a solid relationship with its customers, earning that most valuable business asset of them all: loyalty. And then, when it could least afford to, Sears lost its way. It gradually forgot about its customers. It no longer understood (or cared) who its competitors were. It shifted its focus inward, to the interests and needs of its huge bureaucracy, all at the expense of the customers who found themselves in declining, dismal stores. The greatest retailer in world history had become a company with a great past, a disappointing present, and a dismal future. The Hard Road to the Softer Side: Lessons from the Transformation of Sears is the story of how Sears recovered from this downfall, told by the visionary who built the team that forged the company’s rebirth. When Arthur Martinez took charge at Sears in 1992, he found a once-great company facing a loss of $4 billion, with a Soviet-style bureaucracy, little idea of its target customer, and an army of 300,000 disheartened employees. Many experts thought Sears was too far gone to save. But save it Martinez did, putting Sears in the black by 1994 and sailing on through 1997. It wasn’t easy. Almost everything the company had become needed to change. Fifty thousand jobs disappeared. The Sears catalog, which had become so much a part of the company’s mythology, was put to rest. More than 100 stores were closed. But what rose from all of that turmoil was a new commitment to customers and a strategy that should have been apparent: in the American family, the mother is the chief financial officer. With a boldness and determination backed by billions of dollars in renovations, Sears revived its connection to its customers and, at the same time, brought its own people back to life. The advertising sent the message, the sales staff opened its arms, and the customers came back. The new Sears was keeping its eye on the marketplace, its focus on the customer, and its interests firmly connected to the financial health of its shareholders. Then Sears hit the wall again with new aggressive competitors, a huge ethics problem, a war for talent, and a slowdown in sales. The story of how Martinez and his team worked their way through not one but two crises is compelling and highly instructive, especially for anyone working in a company with an entrenched corporate culture or a long tradition that needs to be updated in order to stay competitive.
Author: Peter Georgescu Publisher: John Wiley & Sons ISBN: 0787981338 Category : Business & Economics Languages : en Pages : 199
Book Description
In The Source of Success, Peter Georgescu, former CEOof the world-renowned advertising agency Young & Rubicam,reveals the nature of the new economic world, and shows what ittakes to win in this intensely competitive arena. Georgescupresents a new standard of leadership that focuses on the keysource of value in today’s corporation: the relationshipbetween the informed customer and the creative employee—arelationship, he shows, that must be built with honesty andintegrity. Georgescu’s vision rests on five crucialprinciples, which together can unleash a tremendous untappedreservoir of energy within our organizations, and within ourselves: Creative capacity and the brand integrity that grows from itare an organization’s most important assets. Enlightened leaders inspire creativity through understanding,cooperation, and respect. Competence and execution are as important as ever, but theymust be aimed at building intimacy with the customer. Alignment is the critical concept for thetwenty-first-century organization. Great companies don’t happen without leaders who havetransformed themselves.
Author: George R. Goethals Publisher: SAGE ISBN: 076192597X Category : Business & Economics Languages : en Pages : 1634
Book Description
'The Encyclopedia of Leadership' brings together everything that is known and truly matters abour leadership as part of the human experience.
Author: Charles A. O’Reilly III Publisher: Stanford University Press ISBN: 1503629635 Category : Business & Economics Languages : en Pages : 392
Book Description
Fully revised, this second edition offers a proven strategy for using ambidexterity to build discontinuous growth for mature organizations, and the flexibility to adapt in fast-changing environments. Why do successful firms find it so difficult to adapt in the face of change – to innovate? In the past ten years, the importance of this question has increased as more industries and firms confront disruptive change. The pandemic has accelerated this crisis, collapsing the structures of industries from airlines and medicine to online retail and commercial real estate. Today, leaders in business have an obligation not only to investors but to their employees and communities. At the core of this challenge is helping their organizations to survive in the face of change. The original edition summarized the lessons that the authors as researchers and consultants had learned over the previous two decades. Since then, they have continued to work with leaders of organizations around the world confronting disruptive change. With updates to every chapter, including new examples and analysis, this fully revised edition incorporates the lessons and insights that the authors have gained in the past five years. Two new chapters critically examine the role of organizational culture in promoting or hindering ambidexterity and its underlying fundamental disciplines. Using examples from firms such as Microsoft, General Motors, and Amazon, O'Reilly and Tushman illustrate how leaders can align their organization's cultures to fit the needed strategy, and how ideation, incubation, and scaling approaches, when used altogether, can successfully develop new growth businesses.
Author: Robin Lewis Publisher: St. Martin's Press ISBN: 1137480890 Category : Business & Economics Languages : en Pages : 270
Book Description
In The New Rules of Retail, industry gurus Robin Lewis and Michael Dart explained how unprecedented consumer power, enabled by technology and globalization, is revolutionizing retail. They warned that survival in these dynamic times called for a business model based on three distinct competencies: preemptive, perpetual distribution; a neurological customer connection; and total control of the value chain. In the years since that book published, many of their predictions have come true. Now, they revisit timeless case studies like Ralph Lauren and Sears, as well as new additions like Trader Joe's, Lululemon, and Warby Parker, to assess how retailers must continue to evolve in the era of e-commerce, data mining, and tiered distribution. They also identify the five current trends that are currently driving consumer demand, including technology integration and channel consolidation, as exemplified by Jeff Bezos at Amazon. This is a fully revised and updated guide from two proven retail prognosticators.
Author: Charles Madigan Publisher: University of Illinois Press ISBN: 9780252029417 Category : Business & Economics Languages : en Pages : 262
Book Description
Once known for gangsters and meatpacking, Chicago was virtually synonymous with the rough and tumble side of the industrial era. Today, however, Chicago has outgrown even national prominence to become a truly global city--one of the most famous and most important in the world. Global Chicago is the first book to describe Chicago's transformation from industrial powerhouse to global metropolis. It will change the way both Chicagoans and the rest of the world view the city. Chicago has a long history of adaptation. Having gone from a swampy trading post to a major industrial center, Chicago also rebuilt itself in the wake of a devastating fire to become one of the world's great architectural showcases. While many former industrial centers became mere shadows of themselves, Chicago succeeded by transformed itself again. The Chicago of today is a hub for corporate headquarters like those of Motorola, Boeing, and United Airlines. It is a transportation and information crossroads, with the busiest airport in North America as well as the most internet traffic. With over 120 foreign language newspapers, it is also home to vast and vibrant immigrant communities, a focus of global services, and a center for global law and medicine. Essay authors include professors from top institutions, veteran journalists, experts on labor and government, and the presidents of the Council on Foreign Relations and the Federal Reserve Bank of Chicago. By drawing on the expertise of the city's leading players, Global Chicago offers unique insights into the city's global assets and its economic, social, intellectual, and cultural links to the world as seen from an insider's perspective. Their essays probe deeply into the financial and governmental infrastructure crucial for success by reflecting on specific lessons to be learned from the example of worldwide Chicago businesses. Amidst the ruthless international competition that characterizes globalization, Chicago makes decisions today that will affect both its success and character for the coming century. Global Chicago serves simultaneously as a catalog of achievements that would make anyone proud to call the city home and a timely counsel for ensuring its future as a world leader.
Author: Diana Kamin Publisher: MIT Press ISBN: 0262377039 Category : Social Science Languages : en Pages : 325
Book Description
How the image collection, organized and made available for public consumption, came to define a key feature of contemporary visual culture. The origins of today’s kaleidoscopic digital visual culture are many. In this book, Diana Kamin traces the sharing of photographs to an image economy developed throughout the twentieth century by major institutions. Picture-Work examines how three of these institutions—the New York Public Library, the Museum of Modern Art, and the stock agency H. Armstrong Roberts Inc.—defined the public’s understanding of what the photographic image is, while building vast collections with universalizing ambitions. Highlighting underexplored figures, such as the first rights and reproduction manager at MoMA Pearl Moeller and visionary NYPL librarian Romana Javitz, and underexplored professional practices, Diana Kamin demonstrates how bureaucratic work communicates ideas about images to the public. Kamin artfully shows how the public interfaces with these image collections through systems of classification and protocols of search and retrieval. These interactions, in turn, shape contemporary image culture, including concepts of authorship, art, property, and value, as well as logics of indexing, tagging, and hyperlinking. Together, these interactions have forged a concept of the image as alienable content, which has intensified with the advent of digital techniques for managing image collections. To survey the complicated process of digitization in the nineties and early aughts, Kamin also includes interviews with photographers, digital asset management system designers, librarians, and artists on their working practices.
Author: Robert E. Wright Publisher: Columbia University Press ISBN: 0231539215 Category : Business & Economics Languages : en Pages : 337
Book Description
In this unique, well-illustrated book, readers learn how fifty financial corporations came to dominate the U.S. banking system and their impact on the nation's political, social, and economic growth. A story that spans more than two centuries of war, crisis, and opportunity, this account reminds readers that American banking was never a fixed enterprise but has evolved in tandem with the country. More than 225 years have passed since Alexander Hamilton created one of the nation's first commercial banks. Over time, these institutions have changed hands, names, and locations, reflecting a wave of mergers, acquisitions, and other restructuring efforts that echo changes in American finance. Some names, such as Bank of America and Wells Fargo, will be familiar to readers. The origins of others, including Zions Bancorporation, founded by Brigham Young and owned by the Mormon Church until 1960, are surprising. Exploring why some banks failed and others thrived, this book wonders, in light of the 2008 financial crisis, whether recent consolidations have reached or even exceeded economically rational limits. A key text for navigating the complex terrain of American finance, this volume draws a fascinating family tree for projecting the financial future of a nation.
Author: Arthur Martinez
Author: Arthur Martinez
Author: Peter Georgescu
Author: George R. Goethals
Author: Charles A. O’Reilly III
Author: Robin Lewis
Author: Charles Madigan
Author: Diana Kamin
Author: Robert E. Wright
Author: Ontario. Provincial Instructor in Road-making
Author: Ontario. Dept. of Highways