The Guide to the Universal Service Management Body of Knowledge PDF Download
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Author: Ian M. Clayton Publisher: ISBN: 9780981469102 Category : Customer services Languages : en Pages : 575
Book Description
Presented as a body of knowledge, the Guide to the USMBOK provides a singular, coherent and comprehensive blueprint, and vital reference to help the service management professional in successfully achieving this responsibility.The USMBOK defines service management as a systematic method for managing the provision of services to customers at a known quality and cost, focusing on the customer's desired results and satisfaction, and in doing so details the elements of a service management system.
Author: Ian M. Clayton Publisher: ISBN: 9780981469102 Category : Customer services Languages : en Pages : 575
Book Description
Presented as a body of knowledge, the Guide to the USMBOK provides a singular, coherent and comprehensive blueprint, and vital reference to help the service management professional in successfully achieving this responsibility.The USMBOK defines service management as a systematic method for managing the provision of services to customers at a known quality and cost, focusing on the customer's desired results and satisfaction, and in doing so details the elements of a service management system.
Author: Ian M. Clayton Publisher: ISBN: 9781937961428 Category : Languages : en Pages :
Book Description
Presented as a body of knowledge, the Guide to the USMBOK provides a singular, coherent and comprehensive blueprint, and vital reference to help the service management professional in successfully achieving this responsibility.The USMBOK defines service management as a systematic method for managing the provision of services to customers at a known quality and cost, focusing on the customer's desired results and satisfaction, and in doing so details the elements of a service management system.
Author: Keith D. Sutherland Publisher: Packt Publishing Ltd ISBN: 1804614246 Category : Computers Languages : en Pages : 350
Book Description
Develop and improve the service management capabilities of your organization or business with this comprehensive handbook Key Features A complete, pragmatic guide on service management from industry experts Learn industry best practices and proven strategies to establish and improve a service management capability Get hands on with implementing and maintaining a service management capability Purchase of the print or Kindle book includes a free PDF eBook Book DescriptionMany organizations struggle to find practical guidance that can help them to not only understand but also apply service management best practices. Packed with expert guidance and comprehensive coverage of the essential frameworks, methods, and techniques, this book will enable you to elevate your organization’s service management capability. You’ll start by exploring the fundamentals of service management and the role of a service provider. As you progress, you’ll get to grips with the different service management frameworks used by IT and enterprises. You'll use system thinking and design thinking approaches to learn to design, implement, and optimize services catering to diverse customer needs. This book will familiarize you with the essential process capabilities required for an efficient service management practice, followed by the elements key to its practical implementation, customized to the organization’s business needs in a sustainable and repeatable manner. You’ll also discover the critical success factors that will enhance your organization’s ability to successfully implement and sustain a service management practice. By the end of this handy guide, you’ll have a solid grasp of service management concepts, making this a valuable resource for on-the-job reference.What you will learn Discover a holistic approach to managing services Get acquainted with the service management methods, frameworks, and best practices Understand the significance of a service management strategy Demonstrate your skills to deliver high-quality, timely services Find out how to become a respected business partner to your customers Recognize the role of governance, outcomes, and markets Grasp the concept of value capture and maintaining value over time Explore common processes that lay the foundation for effective service management Who this book is forThis book is for anyone interested in gaining a general understanding of the value of enterprise/IT service management (ESM/ITSM), including but not limited to IT leadership, key business managers, business process analysts, business analysts, IT consultants, IT professionals, project managers, systems integrators, service desk managers, managed service providers, solution providers, and sales staff. Whether you’re new to service management or have prior experience, you’ll find valuable insights in this book.
Author: Rob England Publisher: Lulu.com ISBN: 0958296936 Category : Business & Economics Languages : en Pages : 65
Book Description
Service Management is the potent idea that could change your business. This useful little book is a pocket guide on how to operate any enterprise, described from the point of view of the services it delivers. After all, delivery is what success is all about. It describes the basics, in realistic pragmatic terms. And it is brief - we limited ourselves to 50 pages. Whether you are in manufacturing, trades, retail, IT, not-for-profit...; whether you provide service internally to the rest of your organisation or externally to paying customers; whether you work anywhere from a small business to a government department; this book introduces you to service management. It will get you started, get you up and running, and it will set you on the path to the advanced concepts if that is where you need to be.
Author: Gerardus Blokdyk Publisher: Createspace Independent Publishing Platform ISBN: 9781718888487 Category : Languages : en Pages : 138
Book Description
Do Universal service rules make a reasonable demand on a users capabilities? Do we aggressively reward and promote the people who have the biggest impact on creating excellent Universal service services/products? Can Management personnel recognize the monetary benefit of Universal service? How do we go about Comparing Universal service approaches/solutions? Is the impact that Universal service has shown? This breakthrough Universal service self-assessment will make you the credible Universal service domain visionary by revealing just what you need to know to be fluent and ready for any Universal service challenge. How do I reduce the effort in the Universal service work to be done to get problems solved? How can I ensure that plans of action include every Universal service task and that every Universal service outcome is in place? How will I save time investigating strategic and tactical options and ensuring Universal service costs are low? How can I deliver tailored Universal service advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Universal service essentials are covered, from every angle: the Universal service self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Universal service outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Universal service practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Universal service are maximized with professional results. Your purchase includes access details to the Universal service self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book.
Author: Andrzej Jajszczyk Publisher: John Wiley & Sons ISBN: 1118343573 Category : Technology & Engineering Languages : en Pages : 325
Book Description
The ultimate reference on wireless technology—now updated and revised Fully updated to incorporate the latest developments and standards in the field, A Guide to the Wireless Engineering Body of Knowledge, Second Edition provides industry professionals with a one-stop reference to everything they need to design, implement, operate, secure, and troubleshoot wireless networks. Written by a group of international experts, the book offers an unmatched breadth of coverage and a unique focus on real-world engineering issues. The authors draw upon extensive experience in all areas of the technology to explore topics with proven practical applications, highlighting emerging areas such as Long Term Evolution (LTE) in wireless networks. The new edition is thoroughly revised for clarity, reviews wireless engineering fundamentals, and features numerous references for further study. Based on the areas of expertise covered in the IEEE Wireless Communication Engineering Technologies (WCET) exam, this book explains: Wireless access technologies, including the latest in mobile cellular technology Core network and service architecture, including important protocols and solutions Network management and security, from operations process models to key security issues Radio engineering and antennas, with specifics on radio frequency propagation and wireless link design Facilities infrastructure, from lightning protection to surveillance systems With this trusted reference at their side, wireless practitioners will get up to speed on advances and best practices in the field and acquire the common technical language and tools needed for working in different parts of the world.
Author: Claire Agutter Publisher: IT Governance Ltd ISBN: 1787783111 Category : Computers Languages : en Pages : 214
Book Description
Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAM™ Foundation certification. Prepare for your SIAM™ Foundation exam and understand how SIAM can benefit your organization!
Author: David J. Anderson Publisher: Lean-Kanban University ISBN: 9780984521425 Category : Business & Economics Languages : en Pages : 102
Book Description
Kanban is a method of organizing and managing professional services work. It uses Lean concepts such as limiting work in progress to improve results. A Kanban system is a means of balancing the demand for work to be done with the available capacity to start new work. This book provides a distillation of Kanban: the "essence" of what it is and how it can be used. This brief overview introduces all the principal concepts and guidelines in Kanban and points you to where you can find out more. Essential Kanban Condensed is a great resource to get started or continue exploring ideas for evolutionary change and improvement in business agility.
Author: Ian M. Clayton
Author: Ian M. Clayton
Author: Ian M. Clayton
Author: Keith D. Sutherland
Author: Rob England
Author: Gerardus Blokdyk
Author: Andrzej Jajszczyk
Author: Claire Agutter
Author: 
Author: 
Author: David J. Anderson