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Author: Bahari Mohamed Publisher: ISBN: Category : Medical care Languages : en Pages : 291
Book Description
The quality of health care service is always at the forefront of professional, political, concern stakeholders, and managerial attention. However, the key dimensions contributing to health care service quality not been fully understood. Many studies have been conducted to measure health care service quality, but most of them in developed countries, especially in Europe and the USA; the results may not be applied to the Malaysian context due to difference in culture, environment, and facilities accessibility. Although, the health care service quality research in developing countries is growing nonetheless, the study is not widespread in Malaysia. Only few empirical studies on healthcare service quality from Malaysia can be identified published in journals and the findings are inconsistent. Thus, to fill this knowledge gap, this study developed a service quality model for health care service by framing the association of service quality antecedents, perceived service quality, patient satisfaction, and behavioral compliance. To validate the research model and test the proposed research hypotheses, the study used a quantitative approach as a research paradigm, cross-sectional design as a survey method, combination of cluster and convenience sampling as a sampling technique and partial least square structural equation modeling (PLS-SEM) as a data analysis technique. The findings of the study show that health care service quality is a context-specific and multi-dimensional constructs. Given the high power achieved from the analysis, this thesis has significant theoretical and practical contributions. Theoretically, the study extends service quality research by reconstructing the model as a reflective, multi-dimensional constructs and evaluating the impacts of antecedent constructs on perceived service quality, patient satisfaction and behavioral compliance in the context of health care service in Malaysia. Methodologically, the study validates that PLS-SEM is suitable to estimate the parameters of a multi-dimensional constructs. Practically, the study provides hospital management with a health care service quality model for conducting integrated analysis and design of service delivery systems. Overall, the study makes a significant contribution to healthcare organizations, better health outcomes for patients and better quality of life for the community.
Author: Bahari Mohamed Publisher: ISBN: Category : Medical care Languages : en Pages : 291
Book Description
The quality of health care service is always at the forefront of professional, political, concern stakeholders, and managerial attention. However, the key dimensions contributing to health care service quality not been fully understood. Many studies have been conducted to measure health care service quality, but most of them in developed countries, especially in Europe and the USA; the results may not be applied to the Malaysian context due to difference in culture, environment, and facilities accessibility. Although, the health care service quality research in developing countries is growing nonetheless, the study is not widespread in Malaysia. Only few empirical studies on healthcare service quality from Malaysia can be identified published in journals and the findings are inconsistent. Thus, to fill this knowledge gap, this study developed a service quality model for health care service by framing the association of service quality antecedents, perceived service quality, patient satisfaction, and behavioral compliance. To validate the research model and test the proposed research hypotheses, the study used a quantitative approach as a research paradigm, cross-sectional design as a survey method, combination of cluster and convenience sampling as a sampling technique and partial least square structural equation modeling (PLS-SEM) as a data analysis technique. The findings of the study show that health care service quality is a context-specific and multi-dimensional constructs. Given the high power achieved from the analysis, this thesis has significant theoretical and practical contributions. Theoretically, the study extends service quality research by reconstructing the model as a reflective, multi-dimensional constructs and evaluating the impacts of antecedent constructs on perceived service quality, patient satisfaction and behavioral compliance in the context of health care service in Malaysia. Methodologically, the study validates that PLS-SEM is suitable to estimate the parameters of a multi-dimensional constructs. Practically, the study provides hospital management with a health care service quality model for conducting integrated analysis and design of service delivery systems. Overall, the study makes a significant contribution to healthcare organizations, better health outcomes for patients and better quality of life for the community.
Author: Ghaliya Salah Al Atar Publisher: Partridge Publishing Singapore ISBN: 1543780768 Category : Health & Fitness Languages : en Pages : 156
Book Description
Healthcare quality (HQ) became eminent during the COVID-19 crisis. Despite the efforts made by the Ministry of Health in Oman, the country faced several challenges, such as a lack of available funds and patients perceived in a negative manner which hindered their treatment experience. The study examines factors affecting HQ using the SERVQUAL model; patient satisfaction in Omani public hospitals, including healthcare quality, resources availability (RA), and healthcare facility preparedness (HFP); and the moderation effect of the perceived risk of COVID-19 pandemic. This research uses a mixed method with a sample size of 387 patients (quantitatively) selected using probability random sampling of 8 patients (qualitatively) who visited public hospitals The findings from the quantitative analysis reveals that the tangibility and RA had insignificant effect on the HQ. The moderation effect of perceived risk of COVID-19 between HQ, RA, HFP and patient satisfaction was insignificant. The results of the qualitative analysis indicated other factors that affected patient satisfaction, including communication, helpfulness, compassion, physician professionalism, patient-doctor contact, waiting time, atmosphere, and cleanliness. The study proposed a strategy for technical categories that include professional skills, service outcomes and concrete quality aspects, and functional categories. The study has also recommended implications for further investigation.
Author: Ping Lei Publisher: ISBN: Category : Languages : fr Pages : 832
Book Description
My dissertation is entitled : "The influence of the perceived quality of service on the satisfaction of patients in China's hospitals : the role of perceived risk". It investigates the conceptual relationship between patient perceived quality, patient satisfaction and patient loyalty intention in China's health care market. The main objective of this research is to determine the role of patient perceived risk in China's health care setting. This research is determined by few research questions : l) Does the relationship between health care perceived quality and patients' satisfaction enhances patients' loyalty ? 2) If it is so, what are the key elements for measure perceived quality, and satisfaction and loyalty intention ? 3) If there is a causal linkage between patient perceived quality, patient satisfaction, and patient loyalty intention, how does this relationship is affected by the factor of patient perceived risk ? 4) What is the role of perceived risk in measuring health care perceived quality and patient satisfaction ? To achieve these research objectives, both qualitative and quantitative methods were employed. First, I used in-depth semi-structural individual and focus group interview to analysis whether the existing relationship between service quality, satisfaction, and loyalty intention could be apply in context of health care in China. Through 18 semi-structural individual interviews, and 6 focus groups interactions, I found a theoretical relationship between health care service quality, patient satisfaction, patient loyalty intention, and patient risk perception. Second, the key dimensions of each concept were conducted by using exploratory and confirmatory data analysis. Finally, the relationship between each concept was investigated via structural equation modeling (SEM). The result indicates a statistically significant relationship between service quality, satisfaction, loyal Q intention, and risk perception in China’s health care industry. This research also advances the mediation role of patient satisfaction between the relationship of health service quality, and patient loyalty intention. Moreover, another mediator role of perceived service quality, which impacts the relationship between patient satisfaction and risk perception, was also found in this research. In conclusion, I argued that health service providers who develop close, long-term relationships with their customer (patient) will improve their customer (patient) retentions rates. That is, patients who received a higher service quality, tend to be more satisfied with their service provider, and to patronize the service provider in the future. In addition, this study also suggests that to understand the conceptual relationship between quality, satisfaction, loyalty, and perceived risk of China' patient health manager should assess the key factors structure of each instrument data in order to avoid the unnecessary wastage of resources.
Author: Kamakshaiah Musunuru Publisher: ISBN: Category : Languages : en Pages : 0
Book Description
Background: Healthcare industry in India is growing at a tremendous pace owing to its strengthening coverage, services and increasing expenditure by public as well as private players. Health care outfits as organizations pretty much depends on patient admissions. So ultimately this brings emphasis on importance of the health care consumer and impact of their behavior on hospital's performance. Aims & Objectives: This paper seeks to find out (1) impact of socioeconomic profile of the patients on service quality perception, (2) Impact of service quality perception on patient's behavior, (3) assess the usability of such impact to formulate healthcare strategy. Methods: This study is basically an exploratory cum causal research which attempts to explore certain relationships between socioeconomic characteristics versus behavioral characteristics of patients. The data was collected from 800 small and medium private clinics where competition is stringent. The resultant data assumed to be related to three constructs viz. socioeconomic profile, service quality perception and patient's behavior. There are 13 variables in the data set. Statistical analysis: Study used reliability analysis to evaluate the internal consistency in the data. Factor analysis together with structural equation modeling was used to evaluate study constructs. Results: Certain socioeconomic characteristics are significant towards certain service quality dimensions. There is also certain level of evidence in support of study proposition that patient's satisfaction and attitude depends on their perception of service quality. Conclusion: The hospitals as health care organizations can make use of the impact of socioeconomic profile of patients while strategizing care so that it impacts patient's service quality perception. More specifically, while strategizing patient's perception of accuracy, the hospitals can make use of entire socioeconomic makeup as a single construct.
Author: Geoffrey Bentum-Micah Publisher: ISBN: Category : Languages : en Pages : 16
Book Description
The healthcare industry in developing nations has recorded high progress rate in recent years, leading an initiative varied studies into the examination of patients' comparative and varied views with regards to private healthcare providers service delivery. This study objectively focused on the hospital's service quality, and patients' satisfaction as a predictor and collective impact or on patient's loyalty; it attempted to draw a distinctive border amongst quality of service and satisfaction of the patient, one with more effect size and predictive relevance to drive greater loyalty amongst the patients in a private healthcare delivery setting. A total of 562 patients recruited, participated in a cross-sectional survey with a questionnaire as the main and only data collection tool from four major private hospitals in Ghana. A path and linear regression analysis of the data was performed through SPSS 23 and Smart PLS version 3 in order to compute path coefficients, direct and indirect impacts of the factors; service quality and patient's satisfaction on patient's loyalty to the hospital. The study suggested that both clientele perceived service quality and patient satisfaction significantly influence patient loyalty. However, patient satisfaction with service delivery had a better predictive relevance and effect size than the quality of the service on patient loyalty in this study.
Author: Susan B. Frampton Publisher: John Wiley & Sons ISBN: 047037702X Category : Medical Languages : en Pages : 372
Book Description
The second edition of Putting Patients First showcases what Planetree facilities and the Planetree organization have learned about the commitments, conditions, practices, and policies that are needed to do more than give lip service to being--patient-centered.--It should be read by every student, nurse, physician, administrator, trustee, policy maker, and lay person who is committed to creating healing environments, holding facilities accountable for their rhetoric, and truly reforming health care.
Author: A. F. Al-Assaf Publisher: World Health Organization ISBN: 9789290222255 Category : Health & Fitness Languages : en Pages : 272
Book Description
This publication discusses both theoretical and practical approaches to health care quality. It considers the process of health care quality from the conception of an idea to its introduction and implementation, as well as in terms of planning, setting standards and monitoring areas for quality improvement. It includes case studies from Saudi Arabia, Jordan, Malaysia and Indonesia.
Author: Richard Warner Publisher: Psychology Press ISBN: 0415212677 Category : Deinstitutionalization Languages : en Pages : 410
Book Description
'Recovery from Schizophrenia' demonstrates convincingly, but controversially, how political, economic and labour market forces shape social responses to the mentally ill, mould psychiatric treatment philosophy, and influence the onset and course of one of the most common forms of mental illness.
Author: Akash Deep Publisher: Asian Development Bank ISBN: 9292614193 Category : Business & Economics Languages : en Pages : 341
Book Description
This publication highlights how public–private partnerships (PPPs) can be effective to meet Asia's growing infrastructure needs. It shows how governments and their development partners can use PPPs to promote more inclusive and sustainable growth. The study finds that successful PPP projects are predicated on well-designed contracts, a stable economy, good governance and sound regulations, and a high level of institutional capacity to handle PPPs. It is the result of a collaboration between the Asian Development Bank, the Korea Development Institute, and other experts that supported the theme chapter "Sustaining Development through Public–Private Partnership" of the Asian Development Outlook 2017 Update.
Author: Rais Akhtar Publisher: Springer ISBN: 3319613464 Category : Science Languages : en Pages : 428
Book Description
This book discusses regional and international climate-change, air- pollution and human-health scenarios. The research, from both industrialized and developing countries, focuses on region-specific perspectives of climate change impacts on air pollution. After analyzing the variations of climate data over recent decades, the authors consider the different effects of climate change on air pollution and health. As stressed by the IPCC, “pollen, smoke and ozone levels are likely to increase in a warming world, affecting the health of residents of major cities. Rising temperatures will worsen air quality through a combination of more ozone in cities, bigger wild fires and worse pollen outbreaks,” according to a major UN climate report. The report follows the World Health Organization in finding that air pollution is the world’s greatest environmental health risk, killing 7 million people in 2014 (compared to 0.4 million deaths due to malaria). Deteriorating air quality will most affect the elderly, children, people with chronic ill-health and expectant mothers. Another report suggests that more than 5.5 million people die prematurely each year due to air pollution with over half of those deaths occurring in China and India. A study on the air pollution in the USA,suggests that more than half of US population lives in areas with potentially dangerous air pollution, and about six out of 10 of the top cities for air pollution in the USA are located in the state of California. In the face of future climate change, scientists have urged stronger emission controls to avoid worsening air pollution and the associated exacerbation of health problems, especially in more populated regions of the world. It is hoped that the implementation of the Paris Climate Agreement will help minimize air pollution. Additionally the authors consider the various measures that different countries and groups of countries, like the European Union, have adopted to mitigate the problems arising from climate change and to safeguard the health of population. The book examines the increasing incidence of diseases largely caused by climate change. The countries/regions covered in this study include the USA, Northern Europe (U.K).,Southern Europe ( Italy), Canada, Australia, East Asia, Russia, Hong Kong, Taiwan, Thailand, Malaysia, Indonesia, India, South Africa, Mexico, Brazil, Caribbean countries, and Argentina.
Author: Bahari Mohamed
Author: Bahari Mohamed
Author: Ghaliya Salah Al Atar
Author: Ping Lei
Author: Kamakshaiah Musunuru
Author: Geoffrey Bentum-Micah
Author: Susan B. Frampton
Author: A. F. Al-Assaf
Author: Richard Warner
Author: Akash Deep
Author: Rais Akhtar