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Author: Frank Cooper Publisher: McGraw Hill Professional ISBN: 0071635637 Category : Business & Economics Languages : en Pages : 237
Book Description
Positive Service Gets Positive Results—Every Time! Customer loyalty is becoming harder to establish and just as difficult to maintain. This is truer than ever in today’s hyperdigital world, where a single customer venting his or her dissatisfaction on a blog or social network can amass an army of anti-you activists—and send your business spiraling. The Customer Signs Your Paycheck reveals the secret to ensuring customer contentment during every interaction. Inside, Frank Cooper examines the elements at the heart of quality customer service, which begin with selfawareness and confidence. You’ll learn: The 10 commandments for customer relations Eight habits to help you get ahead The easiest way to handle customer complaints A simple method for remembering names You’ll immediately take note of dramatic changes in the way you deal with difficult personalities, customer complaints, and other challenges that come with the territory. Why drive customers to the competition? It really is easy to provide superb service, even when dealing with today’s highly empowered and demanding customer.
Author: Frank Cooper Publisher: McGraw Hill Professional ISBN: 0071635637 Category : Business & Economics Languages : en Pages : 237
Book Description
Positive Service Gets Positive Results—Every Time! Customer loyalty is becoming harder to establish and just as difficult to maintain. This is truer than ever in today’s hyperdigital world, where a single customer venting his or her dissatisfaction on a blog or social network can amass an army of anti-you activists—and send your business spiraling. The Customer Signs Your Paycheck reveals the secret to ensuring customer contentment during every interaction. Inside, Frank Cooper examines the elements at the heart of quality customer service, which begin with selfawareness and confidence. You’ll learn: The 10 commandments for customer relations Eight habits to help you get ahead The easiest way to handle customer complaints A simple method for remembering names You’ll immediately take note of dramatic changes in the way you deal with difficult personalities, customer complaints, and other challenges that come with the territory. Why drive customers to the competition? It really is easy to provide superb service, even when dealing with today’s highly empowered and demanding customer.
Author: Cozumel Publishing Company Publisher: ISBN: 9780692979303 Category : Austin (Tex.) Languages : en Pages : 160
Book Description
The Tex-Mex restaurant's famous marquee sign, whose black letters tell a new joke to passing motorists each day, is featured in "El Arroyo's Big Book of Signs: Volume One." 158 signs to enjoy8"x8" Hardback
Author: Ron Lieber Publisher: HarperCollins ISBN: 0062867326 Category : Family & Relationships Languages : en Pages : 368
Book Description
Named one of the best books of 2021 by NPR New York Times Bestseller and a New York Times Book Review Editor’s Choice pick “Masterly . . .represents an extraordinary achievement: It is comprehensive and detailed without being tedious, practical without being banal, impeccably well judged and unusually rigorous.”—Daniel Markovits, New York Times Book Review “Ron Lieber is a gift.”—Scott Galloway The hugely popular New York Times Your Money columnist and author of the bestselling The Opposite of Spoiled offers a deeply reported and emotionally honest approach to the biggest financial decision families will ever make: what to pay for college—a decision made even more confusing because of the Covid-19 pandemic. Sending a teenager to a flagship state university for four years of on-campus living costs more than $100,000 in many parts of the United States. Meanwhile, many families of freshmen attending selective private colleges will spend triple—over $300,000. With the same passion, smarts, and humor that infuse his personal finance column, Ron Lieber offers a much-needed roadmap to help families navigate this difficult and often confusing journey. Lieber begins by explaining who pays what and why and how the financial aid system got so complicated. He also pulls the curtain back on merit aid, an entirely new form of discounting that most colleges now use to compete with peers. While price is essential, value is paramount. So what is worth paying extra for, and how do you know when it exists in abundance at any particular school? Is a small college better than a big one? Who actually does the teaching? Given that every college claims to have reinvented its career center, who should we actually believe? He asks the tough questions of college presidents and financial aid gatekeepers that parents don’t know (or are afraid) to ask and summarizes the research about what matters and what doesn’t. Finally, Lieber calmly walks families through the process of setting financial goals, explaining the system to their children and figuring out the right ways to save, borrow, and bargain for a better deal. The Price You Pay for College gives parents the clarity they need to make informed choices and helps restore the joy and wonder the college experience is supposed to represent.
Author: Laura Lynne Jackson Publisher: Dial Press ISBN: 0399591591 Category : Body, Mind & Spirit Languages : en Pages : 321
Book Description
"Laura Lynne Jackson is a psychic medium and the author of the New York Times bestseller The Light Between Us. She possesses an incredible gift--the ability to communicate with loved ones who have passed, convey messages of love and healing, and impart a greater understanding of our interconnectedness. Though her abilities are exceptional, they are not unique, and that is the message at the core of this book. Understanding "the secret language of the universe" is a gift available to all. As we learn to ask for and recognize signs from the other side, we will start to find meaning where before there was only confusion, we will see light in the darkness. We may decide to change paths, push toward love, pursue joy, and engage with life in a whole new way. In Signs, Jackson is able to bring the mystical into the everyday. She relates stories of people who have experienced these uncanny revelations and instances of unexplained synchronicity, as well as those drawn from her own experience. There's the producer whose lost child appears to her as a deer that approaches her unhesitatingly at a highway rest stop; the name tag of an ER nurse that lets a terrified wife know that her husband will be okay; the Elvis Presley song that arrives at the exact time of her own father's passing; and many others. This is a book that is both inspiring and practical, deeply comforting and wonderfully motivational in asking us to see beyond ourselves to a more magnificent universal design"--
Author: Jochen Siepmann Publisher: Lulu.com ISBN: 1304522423 Category : Business & Economics Languages : en Pages : 104
Book Description
Just some of the strategies you will learn in this easy-to-understand, easy-to-implement book include, how to... - Achieve superb business success - Profitably attract more quality customers - Make your customers buy from you more often, spend more per purchase and buy from you longer - Convert your customers into raving fans who enthusiastically refer you to their family and friends - Capitalize on customers' buying motives - Determine how much you can afford to spend to get a new customer and to retain your current customers - Set you and your business apart from the competiton
Author: William Paul White Publisher: Morgan James Publishing ISBN: 1683502116 Category : Family & Relationships Languages : en Pages : 183
Book Description
“An inspirational and helpful resource for parents to help them learn how to foster early communication with their children through baby sign language” (Sabrina Freidenfelds, MPH, IBCLC, founder of Then Comes Baby). What does your baby want to say? You can find out even before your baby can verbally speak by using baby sign language. Signs of a Happy Baby gives parents everything they need to start signing with their baby, including a comprehensive dictionary with easy-to-follow photos of fun and practical American Sign Language (ASL) signs, and tips for integrating sign language into their everyday activities. Start signing with your baby now. What your baby has to say will blow you away! “Places everything you need to know about signing with your baby neatly in one place.” —Leah Busque, executive chairwoman and founder, TaskRabbit “Brimming with tips and tools for getting started with baby sign language, Signs of a Happy Baby is a practical resource for any parent who wants to know what’s going on in their baby’s mind.” —Mora Oommen, executive director, Blossom Birth Services “A smart guide that’s not only fun, but filled with research showing how baby sign language helps build your child’s language and cognitive skills, allowing your child’s thoughts and feelings to be expressed, long before verbal communication is possible. This book is a must for anyone who has or is working with a little one.” —Sheila Dukas-Janakos, MPH, IBCLC, owner of Healthy Horizons Peninsula Breastfeeding Center
Author: Vicki Pettersson Publisher: ISBN: 9781940221137 Category : Languages : en Pages : 0
Book Description
The NYT & USA Today Bestselling "Signs of the Zodiac" Urban Fantasy SeriesJoanna Archer's life was forever shattered at sixteen when she was savagely assaulted and left for dead in the unforgiving Nevada desert.By all accounts, she should be dead. Now, by day, Joanna masquerades as a photographer in the glittering facade of Las Vegas. But when darkness descends, she prowls a more sinister Sin City, seeing answers ... and revenge.Yet in a city where the struggle between Light and Shadow remains eternal, Joanna's nightmare is just beginning ... for those in the Shadows have been looking for the girl who got away, and this time they want her for their own. ***"From the one-damn-thing-after-another school of unputdownable books, The Scent of Shadows rockets into the air and explodes like fireworks, with nonstop bursts of action and imagination." - Diana Gabaldon ***The Scent of Shadows is the first book in the Signs of the Zodiac series.
Author: Barbara Ehrenreich Publisher: Metropolitan Books ISBN: 1429926643 Category : Social Science Languages : en Pages : 256
Book Description
The New York Times bestselling work of undercover reportage from our sharpest and most original social critic, with a new foreword by Matthew Desmond, author of Evicted Millions of Americans work full time, year round, for poverty-level wages. In 1998, Barbara Ehrenreich decided to join them. She was inspired in part by the rhetoric surrounding welfare reform, which promised that a job—any job—can be the ticket to a better life. But how does anyone survive, let alone prosper, on $6 an hour? To find out, Ehrenreich left her home, took the cheapest lodgings she could find, and accepted whatever jobs she was offered. Moving from Florida to Maine to Minnesota, she worked as a waitress, a hotel maid, a cleaning woman, a nursing-home aide, and a Wal-Mart sales clerk. She lived in trailer parks and crumbling residential motels. Very quickly, she discovered that no job is truly "unskilled," that even the lowliest occupations require exhausting mental and muscular effort. She also learned that one job is not enough; you need at least two if you int to live indoors. Nickel and Dimed reveals low-rent America in all its tenacity, anxiety, and surprising generosity—a land of Big Boxes, fast food, and a thousand desperate stratagems for survival. Read it for the smoldering clarity of Ehrenreich's perspective and for a rare view of how "prosperity" looks from the bottom. And now, in a new foreword, Matthew Desmond, author of Evicted: Poverty and Profit in the American City, explains why, twenty years on in America, Nickel and Dimed is more relevant than ever.
Author: Carolyne Faulkner Publisher: Ballantine Books ISBN: 0525619313 Category : Body, Mind & Spirit Languages : en Pages : 354
Book Description
In this inspiring guide to achieving happiness and wellness in life, work, and relationships, a “go-to life coach for those in the know” (InStyle) reveals how to use astrology as a roadmap to success. For thousands of years, people have looked to the night sky for guidance. Yet these days it’s so easy to lose touch with the universe and the important direction it can provide. In The Signs, astrologer and life coach Carolyne Faulkner reveals how the ancient wisdom of the stars can empower you to get the most out of life. Faulkner’s method is not about nebulous predictions or fate. It’s about discovering the qualities, good and bad, associated with your natal chart—the position of the planets at the time of your birth—and using that knowledge to inform your decisions and relationships. Easy to use and designed as both an introduction for the cosmically curious and a deep dive for experienced spiritual seekers, this guide shows you how to interpret your chart, find balance, and reconnect with yourself. Consult The Signs to learn what to do when: • You’re an inflexible Taurus, resistant to change. (Create things. Even a home-cooked meal will heal you in wondrous ways.) • You live with an argumentative Aries. (Never fight fire with fire. Wait till your partner calms down to discuss your feelings.) • You have Capricorn influence. (Shed the need to conform. Structure is important, but it needs to be flexible enough to change as we grow.)
Author: Frank Cooper
Author: Frank Cooper
Author: Cozumel Publishing Company
Author: Ron Lieber
Author: Laura Lynne Jackson
Author: Jochen Siepmann
Author: William Paul White
Author: Vicki Pettersson
Author: Barbara Ehrenreich
Author: Carolyne Faulkner
Author: Edward Harrington Schulze