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Author: Laura Stack Publisher: Productivity Pro Press ISBN: 1627230386 Category : Business & Economics Languages : en Pages : 29
Book Description
The study of ethics seeks to address concepts such as good and bad, right and wrong, justice, and virtue. As ethics apply to customer service, it's your attitude about the way to treat customers, which stems from an inner belief that it's the RIGHT thing to do. You'll learn from Laura Stack, who has run a successful business for over 20 years, the eight beliefs of a great service attitude: 1. The customer is Number One. 2. Customers deserve to be listened to. 3. We work hard to understand and solve the customer's problem. 4. We strive to maintain a positive attitude, even with difficult customers. 5. Everyone in our company impacts customer service. 6. Our customers are our future. 7. We never treat our customers with indifference. 8. We treat customers like family. Successful companies think about and orient their behavior toward their customers in this way. The Productivity Pro, Inc. believes these protocols are the right way to treat its customers, and Laura Stack suggests they might be the right way for you, too.
Author: Laura Stack Publisher: Productivity Pro Press ISBN: 1627230386 Category : Business & Economics Languages : en Pages : 29
Book Description
The study of ethics seeks to address concepts such as good and bad, right and wrong, justice, and virtue. As ethics apply to customer service, it's your attitude about the way to treat customers, which stems from an inner belief that it's the RIGHT thing to do. You'll learn from Laura Stack, who has run a successful business for over 20 years, the eight beliefs of a great service attitude: 1. The customer is Number One. 2. Customers deserve to be listened to. 3. We work hard to understand and solve the customer's problem. 4. We strive to maintain a positive attitude, even with difficult customers. 5. Everyone in our company impacts customer service. 6. Our customers are our future. 7. We never treat our customers with indifference. 8. We treat customers like family. Successful companies think about and orient their behavior toward their customers in this way. The Productivity Pro, Inc. believes these protocols are the right way to treat its customers, and Laura Stack suggests they might be the right way for you, too.
Author: Gary Hennerberg Publisher: Morgan James Publishing ISBN: 1630476994 Category : Business & Economics Languages : en Pages : 238
Book Description
Crack the Customer Mind Code upends customary marketing approaches and takes a deeper approach to more successful selling. Based on an analysis of successful marketing campaign patterns, Crack the Customer Mind Code teaches the reader how to align marketing messages that leverage the mind’s natural progression to “yes” through seven steps: 1) identify the persona, 2) stimulate emotion, 3) calm the mind, 4) position or reposition, 5) engage with story, 6) interpret the outcome, and 7) lead prospective customers to give themselves permission to act. With this proven process, organizations can create stronger sales-producing marketing campaigns when the message is aligned with the way in which marketing information is absorbed and processed.
Author: Sandy Rogers Publisher: AMACOM ISBN: 0814439608 Category : Business & Economics Languages : en Pages : 223
Book Description
In business, it’s not enough for people to like you, they need to love you! Learn how building loyalty and modeling great customer service behavior to develop frontline teams is the key to building raving fans. To thrive in today’s economy, it’s not enough for customers to merely like you. They have to love you. Win their hearts and they will not only purchase more—they’ll talk you up to everyone they know. But what turns casual customers into passionate promoters and lifelong buyers? Loyalty experts at FranklinCovey set out to unlock the mysteries of gaining the customer’s loyalty. In an extensive study that involved 1,100 stores and thousands of people, they isolated examples that stood out in terms of revenues and profitability. They found that these “campfire stores” burned brighter than the rest thanks to fiercely loyal customers and the employees who delight in making their customers’ lives easier. Full of eye-opening examples and practical tools, Leading Loyalty helps you infuse empathy, responsibility, and generosity into every interaction and: Make warm, authentic connections Ask the right questions and listen to learn Discover the real job to be done Take ownership of the customer’s issue Follow up and strengthen the relationship Share insights openly and kindly Surprise people with unexpected extras Model, teach, and reinforce these essential behaviors through weekly team huddles It’s time to invest in building loyalty. Leading Loyalty reveals the principles and practices of everyday service heroes—the customer-facing employees who cultivate bonds and lift revenues through the roof.
Author: United States. Immigration and Naturalization Service Publisher: ISBN: Category : Administrative law Languages : en Pages : 1256
Book Description
Special edition of the Federal register, containing a codification of documents of general applicability and future effect as of ... with ancillaries.
Author: Publisher: ISBN: Category : Administrative law Languages : en Pages : 428
Book Description
The Code of Federal Regulations is the codification of the general and permanent rules published in the Federal Register by the executive departments and agencies of the Federal Government.
Author: Carla Sadtler Publisher: IBM Redbooks ISBN: 073843700X Category : Computers Languages : en Pages : 510
Book Description
IBM WebSphere® Message Broker is a lightweight, advanced enterprise service bus (ESB) that provides a broad range of integration capabilities that enable companies to rapidly integrate internal applications and connect to partner applications. Messages from business applications can be transformed, augmented and routed to other business applications. The types and complexity of the integration required will vary by company, application types, and a number of other factors. Processing logic in WebSphere Message Broker is implemented using message flows. Through message flows, messages from business applications can be transformed, augmented, and routed to other business applications. Message flows are created by connecting nodes together. A wide selection of built-in nodes are provided with WebSphere Message Broker. These nodes perform tasks that are associated with message routing, transformation, and enrichment. Message flows are created and tested using the Message Broker Toolkit, a sophisticated, easy-to-use programming tool that provides a full range of programming aids. This IBM® Redbooks® publication focuses on two specific integration requirements that apply to many midmarket companies. The first is the ability to use WebSphere Message Broker to integrate Microsoft.NET applications into a broader connectivity solution. WebSphere Message Broker V8 introduces the ability to integrate with existing Microsoft .NET Framework applications. A .NET assembly can be called from within a message flow and the WebSphere Message Broker runtime can host and run .NET code. Solutions explored in this book cover connectivity to applications using Windows Communications Framework (WCF), Microsoft Message Queuing, Microsoft Dynamics CRM, and other Microsoft applications. The second is the ability to integrate WebSphere Message Broker with file transfer networks, specifically with WebSphere MQ File Transfer Edition and IBM Sterling Connect Direct.
Author: Office of the Federal Register (U S ) Publisher: Government Printing Office ISBN: 9780160847790 Category : Business & Economics Languages : en Pages : 776
Book Description
The Code of Federal Regulations is a codification of the general and permanent rules published in the Federal Register by the Executive departments and agencies of the United States Federal Government.
Author: Wyn Hopkins Publisher: Tickling Keys, Inc. ISBN: 1615471642 Category : Computers Languages : en Pages : 280
Book Description
The essential guide for getting started with Power BI. Power BI is an amazing cloud-based business analytics service provided by Microsoft that allows people to transform data into rich, interactive visual reports that presents a 360-degree business view and improves business decision making. This book is designed to get the Excel analyst started with Power BI, touching on Power Query and Power Pivot.
Author: Laura Stack
Author: Laura Stack
Author: Gary Hennerberg
Author: Sandy Rogers
Author: 
Author: United States. Immigration and Naturalization Service
Author: 
Author: Carla Sadtler
Author: 
Author: Office of the Federal Register (U S )
Author: Wyn Hopkins