Author: Lawrence Susskind
Publisher: SAGE
ISBN: 0761908447
Category : Language Arts & Disciplines
Languages : en
Pages : 1179
Book Description
Whether you work in the corporate world, a nonprofit organization, or the government sector, you likely face the need to work with others to solve problems and make decisions on a daily basis. And you've undoubtedly been frustrated by how laborious and conflict-ridden such group efforts can be. At all levels--from neighborhood block associations to boards of directors of multinational corporations--the consensus building process is highly effective in an increasingly fragmented, contentious society. In addition, the old top-down methods such as Robert's Rules of Orders often prompt more problems then they solve. Consensus helps you to implement better, more creative solutions. It provides a winning alternative to top-down decision making--and even parliamentary procedure. By learning to build consensus, stakeholders come to understand and respect one another's perspectives. The consensus building process allows participants to find solutions and forge agreements that meet everyone's needs--and provides a meaningful basis for effective, long-range implementation of decisions. The Consensus Building Handbook provides a blueprint to help make the process work in your organization, including a practical, quick-reference Short Guide. Plus, you'll find in-depth commentary and seventeen case studies with in-depth commentaries to provide the theoretical basis for this approach. --From publisher's description.
The Consensus Building Handbook
Author: Lawrence Susskind
Publisher: SAGE
ISBN: 0761908447
Category : Language Arts & Disciplines
Languages : en
Pages : 1179
Book Description
Whether you work in the corporate world, a nonprofit organization, or the government sector, you likely face the need to work with others to solve problems and make decisions on a daily basis. And you've undoubtedly been frustrated by how laborious and conflict-ridden such group efforts can be. At all levels--from neighborhood block associations to boards of directors of multinational corporations--the consensus building process is highly effective in an increasingly fragmented, contentious society. In addition, the old top-down methods such as Robert's Rules of Orders often prompt more problems then they solve. Consensus helps you to implement better, more creative solutions. It provides a winning alternative to top-down decision making--and even parliamentary procedure. By learning to build consensus, stakeholders come to understand and respect one another's perspectives. The consensus building process allows participants to find solutions and forge agreements that meet everyone's needs--and provides a meaningful basis for effective, long-range implementation of decisions. The Consensus Building Handbook provides a blueprint to help make the process work in your organization, including a practical, quick-reference Short Guide. Plus, you'll find in-depth commentary and seventeen case studies with in-depth commentaries to provide the theoretical basis for this approach. --From publisher's description.
Publisher: SAGE
ISBN: 0761908447
Category : Language Arts & Disciplines
Languages : en
Pages : 1179
Book Description
Whether you work in the corporate world, a nonprofit organization, or the government sector, you likely face the need to work with others to solve problems and make decisions on a daily basis. And you've undoubtedly been frustrated by how laborious and conflict-ridden such group efforts can be. At all levels--from neighborhood block associations to boards of directors of multinational corporations--the consensus building process is highly effective in an increasingly fragmented, contentious society. In addition, the old top-down methods such as Robert's Rules of Orders often prompt more problems then they solve. Consensus helps you to implement better, more creative solutions. It provides a winning alternative to top-down decision making--and even parliamentary procedure. By learning to build consensus, stakeholders come to understand and respect one another's perspectives. The consensus building process allows participants to find solutions and forge agreements that meet everyone's needs--and provides a meaningful basis for effective, long-range implementation of decisions. The Consensus Building Handbook provides a blueprint to help make the process work in your organization, including a practical, quick-reference Short Guide. Plus, you'll find in-depth commentary and seventeen case studies with in-depth commentaries to provide the theoretical basis for this approach. --From publisher's description.
The Consensus Building Handbook
Author: Lawrence Susskind
Publisher: SAGE
ISBN: 9780761908449
Category : Business & Economics
Languages : en
Pages : 1184
Book Description
Whether you work in the corporate world, a nonprofit organization, or the government sector, you likely face the need to work with others to solve problems and make decisions on a daily basis. And you've undoubtedly been frustrated by how laborious and conflict-ridden such group efforts can be. At all levels--from neighborhood block associations to boards of directors of multinational corporations--the consensus building process is highly effective in an increasingly fragmented, contentious society. In addition, the old top-down methods such as Robert's Rules of Orders often prompt more problems then they solve. Consensus helps you to implement better, more creative solutions. It provides a winning alternative to top-down decision making--and even parliamentary procedure. By learning to build consensus, stakeholders come to understand and respect one another's perspectives. The consensus building process allows participants to find solutions and forge agreements that meet everyone's needs--and provides a meaningful basis for effective, long-range implementation of decisions. The Consensus Building Handbook provides a blueprint to help make the process work in your organization, including a practical, quick-reference Short Guide. Plus, you'll find in-depth commentary and seventeen case studies with in-depth commentaries to provide the theoretical basis for this approach. --From publisher's description.
Publisher: SAGE
ISBN: 9780761908449
Category : Business & Economics
Languages : en
Pages : 1184
Book Description
Whether you work in the corporate world, a nonprofit organization, or the government sector, you likely face the need to work with others to solve problems and make decisions on a daily basis. And you've undoubtedly been frustrated by how laborious and conflict-ridden such group efforts can be. At all levels--from neighborhood block associations to boards of directors of multinational corporations--the consensus building process is highly effective in an increasingly fragmented, contentious society. In addition, the old top-down methods such as Robert's Rules of Orders often prompt more problems then they solve. Consensus helps you to implement better, more creative solutions. It provides a winning alternative to top-down decision making--and even parliamentary procedure. By learning to build consensus, stakeholders come to understand and respect one another's perspectives. The consensus building process allows participants to find solutions and forge agreements that meet everyone's needs--and provides a meaningful basis for effective, long-range implementation of decisions. The Consensus Building Handbook provides a blueprint to help make the process work in your organization, including a practical, quick-reference Short Guide. Plus, you'll find in-depth commentary and seventeen case studies with in-depth commentaries to provide the theoretical basis for this approach. --From publisher's description.
Building United Judgment
Author: Michel Avery
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 144
Book Description
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 144
Book Description
The Handbook of Dispute Resolution
Author: Michael L. Moffitt
Publisher: John Wiley & Sons
ISBN: 1118429834
Category : Law
Languages : en
Pages : 580
Book Description
This volume is an essential, cutting-edge reference for all practitioners, students, and teachers in the field of dispute resolution. Each chapter was written specifically for this collection and has never before been published. The contributors--drawn from a wide range of academic disciplines--contains many of the most prominent names in dispute resolution today, including Frank E. A. Sander, Carrie Menkel-Meadow, Bruce Patton, Lawrence Susskind, Ethan Katsh, Deborah Kolb, and Max Bazerman. The Handbook of Dispute Resolution contains the most current thinking about dispute resolution. It synthesizes more than thirty years of research into cogent, practitioner-focused chapters that assume no previous background in the field. At the same time, the book offers path-breaking research and theory that will interest those who have been immersed in the study or practice of dispute resolution for years. The Handbook also offers insights on how to understand disputants. It explores how personality factors, emotions, concerns about identity, relationship dynamics, and perceptions contribute to the escalation of disputes. The volume also explains some of the lessons available from viewing disputes through the lens of gender and cultural differences.
Publisher: John Wiley & Sons
ISBN: 1118429834
Category : Law
Languages : en
Pages : 580
Book Description
This volume is an essential, cutting-edge reference for all practitioners, students, and teachers in the field of dispute resolution. Each chapter was written specifically for this collection and has never before been published. The contributors--drawn from a wide range of academic disciplines--contains many of the most prominent names in dispute resolution today, including Frank E. A. Sander, Carrie Menkel-Meadow, Bruce Patton, Lawrence Susskind, Ethan Katsh, Deborah Kolb, and Max Bazerman. The Handbook of Dispute Resolution contains the most current thinking about dispute resolution. It synthesizes more than thirty years of research into cogent, practitioner-focused chapters that assume no previous background in the field. At the same time, the book offers path-breaking research and theory that will interest those who have been immersed in the study or practice of dispute resolution for years. The Handbook also offers insights on how to understand disputants. It explores how personality factors, emotions, concerns about identity, relationship dynamics, and perceptions contribute to the escalation of disputes. The volume also explains some of the lessons available from viewing disputes through the lens of gender and cultural differences.
Consensus-Oriented Decision-Making
Author: Tim Hartnett
Publisher: New Society Publishers
ISBN: 1550924818
Category : Business & Economics
Languages : en
Pages : 193
Book Description
A step-by-step guide to the most efficient and effective method for participatory group decision-making Are you frustrated by that common challenge called group decision-making? Consensus-Oriented Decision-Making can help! Clearly written and well organized, keep this book by your side and refer to it often. Groups you are part of will function better as a result. -- Peggy Holman, author, Engaging Emergence: Turning Upheaval into Opportunity For any group or organization to function effectively, it must be able to make decisions well. Consensus-Oriented Decision-Making is the first book to offer groups (and group facilitators) a clear and efficient path to generating widespread agreement while fostering full participation and true collaboration. Poised to become the new standard for group facilitation, Consensus-Oriented Decision-Making combines: Deep insight into complex group dynamics Effective conflict resolution techniques Powerful communication skills Groups using this simple, step-by-step approach experience increased cohesion and commitment and stronger relationships as a result of their successful cooperation. Incorporating the principles of collaboration, inclusion, empathy, and open-mindedness, the consensus-oriented decision-making (CODM) process encourages shared ownership of group decisions. The method can be used in any group situation, regardless of whether the final decision-making power rests with a single person or team, a vote of members, or unanimity. Business, government, nonprofit, social, and community organizations can all benefit from Consensus-Oriented Decision-Making . Whether you are a designated facilitator or an active participant, understanding this powerful framework will help you contribute to the success of your group through achieving maximum participation and efficiency, a clearer decision-making process, better decisions, and improved group dynamics. Tim Hartnett, PhD, is a group facilitator and mediator who blends extensive knowledge of non-violent communication with insightful understanding of group dynamics and effective techniques for conflict resolution.
Publisher: New Society Publishers
ISBN: 1550924818
Category : Business & Economics
Languages : en
Pages : 193
Book Description
A step-by-step guide to the most efficient and effective method for participatory group decision-making Are you frustrated by that common challenge called group decision-making? Consensus-Oriented Decision-Making can help! Clearly written and well organized, keep this book by your side and refer to it often. Groups you are part of will function better as a result. -- Peggy Holman, author, Engaging Emergence: Turning Upheaval into Opportunity For any group or organization to function effectively, it must be able to make decisions well. Consensus-Oriented Decision-Making is the first book to offer groups (and group facilitators) a clear and efficient path to generating widespread agreement while fostering full participation and true collaboration. Poised to become the new standard for group facilitation, Consensus-Oriented Decision-Making combines: Deep insight into complex group dynamics Effective conflict resolution techniques Powerful communication skills Groups using this simple, step-by-step approach experience increased cohesion and commitment and stronger relationships as a result of their successful cooperation. Incorporating the principles of collaboration, inclusion, empathy, and open-mindedness, the consensus-oriented decision-making (CODM) process encourages shared ownership of group decisions. The method can be used in any group situation, regardless of whether the final decision-making power rests with a single person or team, a vote of members, or unanimity. Business, government, nonprofit, social, and community organizations can all benefit from Consensus-Oriented Decision-Making . Whether you are a designated facilitator or an active participant, understanding this powerful framework will help you contribute to the success of your group through achieving maximum participation and efficiency, a clearer decision-making process, better decisions, and improved group dynamics. Tim Hartnett, PhD, is a group facilitator and mediator who blends extensive knowledge of non-violent communication with insightful understanding of group dynamics and effective techniques for conflict resolution.
Consensus Organizing: A Community Development Workbook
Author: Mary L. Ohmer
Publisher: SAGE Publications
ISBN: 1544302703
Category : Social Science
Languages : en
Pages : 433
Book Description
"The world is changing rapidly and the practice of community organizing needs to change with it. Representing both an homage to, and a departure from the "alinsky traditions" of organizing, Consensus Organizing offers techniques that are specifically designed for urban and rural communities struggling to succeed in the global economy and the information age. Ohmer and DeMasi are experienced organizers who offer a relentlessly thorough examination of the process of bringing diverse communities together to make change and to bridge the ethnic and economic divisions that keep many communities from succeeding." —Bill Traynor Executive Director, Lawrence CommunityWorks Inc. A person doesn′t have to be a consensus organizer to think like one. Consensus Organizing: A Community Development Workbook—A Comprehensive Guide to Designing, Implementing, and Evaluating Community Change Initiatives helps students and practitioners begin to think like consensus organizers and incorporate this way of strategic thinking into their lives and their work. Through a wide range of exercises, role-play activities, case scenarios, and discussion questions, this workbook presents the conceptual framework for consensus organizing and provides a practical and experiential approach to understanding and applying consensus organizing to address a range of issues. This workbook is designed to be used by itself or along with Mike Eichler′s text Consensus Organizing: Building Communities of Mutual Self Interest (SAGE, 2007). Key Features and Benefits Provides a step-by-step guide on how to conduct a community analysis of both internal and external neighborhood resources Brings consensus organizing to life through case studies based on the real-life experiences of the authors Offers field exercises that engage the reader in applying and practicing consensus organizing Provides practical tools that community organizers and practitioners can use in their daily work Includes a sample job description, work plan, monitoring report, and field report for hiring and supervising consensus organizers Presents tools for describing and evaluating consensus organizing and community-level interventions Accompanying Website Instructors and students have access to the many activities and cases on the accompanying website.
Publisher: SAGE Publications
ISBN: 1544302703
Category : Social Science
Languages : en
Pages : 433
Book Description
"The world is changing rapidly and the practice of community organizing needs to change with it. Representing both an homage to, and a departure from the "alinsky traditions" of organizing, Consensus Organizing offers techniques that are specifically designed for urban and rural communities struggling to succeed in the global economy and the information age. Ohmer and DeMasi are experienced organizers who offer a relentlessly thorough examination of the process of bringing diverse communities together to make change and to bridge the ethnic and economic divisions that keep many communities from succeeding." —Bill Traynor Executive Director, Lawrence CommunityWorks Inc. A person doesn′t have to be a consensus organizer to think like one. Consensus Organizing: A Community Development Workbook—A Comprehensive Guide to Designing, Implementing, and Evaluating Community Change Initiatives helps students and practitioners begin to think like consensus organizers and incorporate this way of strategic thinking into their lives and their work. Through a wide range of exercises, role-play activities, case scenarios, and discussion questions, this workbook presents the conceptual framework for consensus organizing and provides a practical and experiential approach to understanding and applying consensus organizing to address a range of issues. This workbook is designed to be used by itself or along with Mike Eichler′s text Consensus Organizing: Building Communities of Mutual Self Interest (SAGE, 2007). Key Features and Benefits Provides a step-by-step guide on how to conduct a community analysis of both internal and external neighborhood resources Brings consensus organizing to life through case studies based on the real-life experiences of the authors Offers field exercises that engage the reader in applying and practicing consensus organizing Provides practical tools that community organizers and practitioners can use in their daily work Includes a sample job description, work plan, monitoring report, and field report for hiring and supervising consensus organizers Presents tools for describing and evaluating consensus organizing and community-level interventions Accompanying Website Instructors and students have access to the many activities and cases on the accompanying website.
Consensus Through Conversations
Author: Larry Dressler
Publisher: Berrett-Koehler Publishers
ISBN: 1609943325
Category : Business & Economics
Languages : en
Pages : 133
Book Description
Real organizational change isn't brought about by decree, pressure, permission, or even persuasion. Sustained change comes when people are passionately and personally committed to a future that they have helped to shape. If you want to turn your organization's cynics into owners, give them a voice in the decisions that impact their work. Consensus Through Conversation shows how. Consensus is a cooperative process in which all of a group's members develop and agree to actively support a decision. It's not mere acquiescence--consensus goes several steps beyond, transforming people from resigned instruction-followers to dedicated champions of an idea. Larry Dressler shows you exactly how to prepare for a successful consensus-building process, takes you step-by-step through that process, and offers tips for success and traps to avoid. Throughout, he provides a host of tools and examples that make this an eminently practical and immediately useful guide. Consensus Through Conversation will give you the tools you need to use consensus effectively in your organization. It is a handy, vital reference that you will turn to again and again in your efforts to tackle high stakes issues, make high quality decisions, and build enthusiasm and commitment to action.
Publisher: Berrett-Koehler Publishers
ISBN: 1609943325
Category : Business & Economics
Languages : en
Pages : 133
Book Description
Real organizational change isn't brought about by decree, pressure, permission, or even persuasion. Sustained change comes when people are passionately and personally committed to a future that they have helped to shape. If you want to turn your organization's cynics into owners, give them a voice in the decisions that impact their work. Consensus Through Conversation shows how. Consensus is a cooperative process in which all of a group's members develop and agree to actively support a decision. It's not mere acquiescence--consensus goes several steps beyond, transforming people from resigned instruction-followers to dedicated champions of an idea. Larry Dressler shows you exactly how to prepare for a successful consensus-building process, takes you step-by-step through that process, and offers tips for success and traps to avoid. Throughout, he provides a host of tools and examples that make this an eminently practical and immediately useful guide. Consensus Through Conversation will give you the tools you need to use consensus effectively in your organization. It is a handy, vital reference that you will turn to again and again in your efforts to tackle high stakes issues, make high quality decisions, and build enthusiasm and commitment to action.
Breaking Robert's Rules
Author: Lawrence Susskind
Publisher:
ISBN: 9780197702574
Category : Conflict management
Languages : en
Pages : 0
Book Description
'Robert's Rules of Order', written more than 150 years ago by a military man, are no longer relevant. America needs a new guide that spells out how to work together effectively in groups of all kinds, one that takes account of recent developments in the field of consensus building and dispute resolution. Enter the concensus-building approach, as introduced and explained in a step-by-step approach using realistic scenarios, by Susskind and Cruickshank.
Publisher:
ISBN: 9780197702574
Category : Conflict management
Languages : en
Pages : 0
Book Description
'Robert's Rules of Order', written more than 150 years ago by a military man, are no longer relevant. America needs a new guide that spells out how to work together effectively in groups of all kinds, one that takes account of recent developments in the field of consensus building and dispute resolution. Enter the concensus-building approach, as introduced and explained in a step-by-step approach using realistic scenarios, by Susskind and Cruickshank.
Handbook of Global and Multicultural Negotiation
Author: Christopher W. Moore
Publisher: John Wiley & Sons
ISBN: 0470573449
Category : Law
Languages : en
Pages : 626
Book Description
Praise for Handbook of Global and Multicultural Negotiation "In today's globalized world, few competencies are as essential as the ability to negotiate across cultures. In this insightful and practical book, Chris Moore and Peter Woodrow draw on their extensive global experience to help us understand the intricacies of seeking to reach intercultural agreements and show us how to get to a wise yes. I recommend it highly!" William Ury coauthor, Getting to Yes, and author, The Power of a Positive No "Rich in the experience of the authors and the lessons they share, we learn that culture is more than our clothing, rituals, and food. It is the way we arrange time, space, language, manners, and meaning. This book teaches us to understand our own culture so we are open to the other and gives us practical strategies to coordinate our cultural approaches to negotiations and reach sustainable agreements." Meg Taylor compliance advisor/ombudsman of the World Bank Group and former ambassador of Papua New Guinea to the United States of America and Mexico "In a globalized multicultural world, everyone from the president of the United States to the leaders of the Taliban, from the CEO of Mittal Steel to the steelworkers in South Africa, needs to read this book. Chris Moore and Peter Woodrow have used their global experience and invented the definitive tool for communication in the twenty-first century!" Vasu Gounden founder and executive director, ACCORD, South Africa "Filled with practical advice and informed by sound research, the Handbook of Global and Multicultural Negotiation brings into one location an extraordinary and comprehensive set of resources for navigating conflict and negotiation in our multicultural world. More important, the authors speak from decades of experience, providing the best book on the topic to date a gift to scholars and practitioners alike." John Paul Lederach Professor of International Peacebuilding, Kroc Institute, University of Notre Dame
Publisher: John Wiley & Sons
ISBN: 0470573449
Category : Law
Languages : en
Pages : 626
Book Description
Praise for Handbook of Global and Multicultural Negotiation "In today's globalized world, few competencies are as essential as the ability to negotiate across cultures. In this insightful and practical book, Chris Moore and Peter Woodrow draw on their extensive global experience to help us understand the intricacies of seeking to reach intercultural agreements and show us how to get to a wise yes. I recommend it highly!" William Ury coauthor, Getting to Yes, and author, The Power of a Positive No "Rich in the experience of the authors and the lessons they share, we learn that culture is more than our clothing, rituals, and food. It is the way we arrange time, space, language, manners, and meaning. This book teaches us to understand our own culture so we are open to the other and gives us practical strategies to coordinate our cultural approaches to negotiations and reach sustainable agreements." Meg Taylor compliance advisor/ombudsman of the World Bank Group and former ambassador of Papua New Guinea to the United States of America and Mexico "In a globalized multicultural world, everyone from the president of the United States to the leaders of the Taliban, from the CEO of Mittal Steel to the steelworkers in South Africa, needs to read this book. Chris Moore and Peter Woodrow have used their global experience and invented the definitive tool for communication in the twenty-first century!" Vasu Gounden founder and executive director, ACCORD, South Africa "Filled with practical advice and informed by sound research, the Handbook of Global and Multicultural Negotiation brings into one location an extraordinary and comprehensive set of resources for navigating conflict and negotiation in our multicultural world. More important, the authors speak from decades of experience, providing the best book on the topic to date a gift to scholars and practitioners alike." John Paul Lederach Professor of International Peacebuilding, Kroc Institute, University of Notre Dame
Dealing with an Angry Public
Author: Lawrence Susskind
Publisher: Simon and Schuster
ISBN: 0684823020
Category : Business & Economics
Languages : en
Pages : 296
Book Description
Some portion of the American public will react negatively to almost any new corporate initiative, as Disney discovered when it announced its plans to build an historical theme park in Virginia. Similarly, government efforts to change policy or shift budget priorities are invariably met with stiff resistance. In this enormously practical book, Lawrence Susskind and Patrick Field analyze scores of both private and public-sector cases, as well as crisis scenarios such as the Alaskan oil spill, the silicone breast implant controversy, and nuclear plant malfunction at Three Mile Island. They show how resistance to both public and private initiatives can be overcome by a mutual gains approach involving face-to-face negotiation, a strategy applied successfully by over fifteen hundred executives and officials who have attended Professor Susskind's MIT-Harvard "Angry Public" seminars.Susskind and Field outline the six key elements of this approach in order to help business and government leaders negotiate, rather than fight, with their critics. In the process, they show how to identify who the public is, whose concerns to address first, which people and organizations must be convinced of the legitimacy of action taken, and how to assess and respond to different types of anger effectively. Acknowledging the crucial role played by the media in shaping public perception and understanding, Susskind and Field suggest a way to develop media interaction which is consistent with the six mutual gains principles, and also discuss the type of leadership that corporate and government managers must provide in order to combine these ideas into a useful whole.We all need to be concerned about a society in which the public's concerns, fears and anger are not adequately addressed. When corporate and government agencies must spend crucial time and resources on rehashing and defending each decision they make, a frustrated and angry public contributes to the erosion of confidence in our basic institutions and undermines our competitiveness in the international marketplace. In this valuable book, Susskind and Field have produced a strong, clear framework which will help reduce these hidden costs for hundreds of executives, managers, elected and appointed officials, entrepreneurs, and the public relations, legal and other professionals who advise them.
Publisher: Simon and Schuster
ISBN: 0684823020
Category : Business & Economics
Languages : en
Pages : 296
Book Description
Some portion of the American public will react negatively to almost any new corporate initiative, as Disney discovered when it announced its plans to build an historical theme park in Virginia. Similarly, government efforts to change policy or shift budget priorities are invariably met with stiff resistance. In this enormously practical book, Lawrence Susskind and Patrick Field analyze scores of both private and public-sector cases, as well as crisis scenarios such as the Alaskan oil spill, the silicone breast implant controversy, and nuclear plant malfunction at Three Mile Island. They show how resistance to both public and private initiatives can be overcome by a mutual gains approach involving face-to-face negotiation, a strategy applied successfully by over fifteen hundred executives and officials who have attended Professor Susskind's MIT-Harvard "Angry Public" seminars.Susskind and Field outline the six key elements of this approach in order to help business and government leaders negotiate, rather than fight, with their critics. In the process, they show how to identify who the public is, whose concerns to address first, which people and organizations must be convinced of the legitimacy of action taken, and how to assess and respond to different types of anger effectively. Acknowledging the crucial role played by the media in shaping public perception and understanding, Susskind and Field suggest a way to develop media interaction which is consistent with the six mutual gains principles, and also discuss the type of leadership that corporate and government managers must provide in order to combine these ideas into a useful whole.We all need to be concerned about a society in which the public's concerns, fears and anger are not adequately addressed. When corporate and government agencies must spend crucial time and resources on rehashing and defending each decision they make, a frustrated and angry public contributes to the erosion of confidence in our basic institutions and undermines our competitiveness in the international marketplace. In this valuable book, Susskind and Field have produced a strong, clear framework which will help reduce these hidden costs for hundreds of executives, managers, elected and appointed officials, entrepreneurs, and the public relations, legal and other professionals who advise them.