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Author: G. M. Lamb Publisher: Routledge ISBN: 135110490X Category : Business & Economics Languages : en Pages : 333
Book Description
When this book was first published in 1973 there had been little study of the relationships between the organizational structures of public bodies and their use of information technology. This volume was therefore one of the first to describe how such strcures determine computer use, and how technology in turn influence the services provided. It also discusses the changes that computerization brought about in staffing structures and in the role of the specialist, analyses the ways in which they have modified human resource policies and practices and surveys signifcant trends in the employment and career development of IT staff.
Author: G. M. Lamb Publisher: Routledge ISBN: 135110490X Category : Business & Economics Languages : en Pages : 333
Book Description
When this book was first published in 1973 there had been little study of the relationships between the organizational structures of public bodies and their use of information technology. This volume was therefore one of the first to describe how such strcures determine computer use, and how technology in turn influence the services provided. It also discusses the changes that computerization brought about in staffing structures and in the role of the specialist, analyses the ways in which they have modified human resource policies and practices and surveys signifcant trends in the employment and career development of IT staff.
Author: Edward Uechi Publisher: CRC Press ISBN: 0429607555 Category : Business & Economics Languages : en Pages : 244
Book Description
Public Service Information Technology explains how all areas of IT management work together. Building a computer-based information system is like constructing a house; different disciplines are employed and need to be coordinated. In addition to the technical aspects like computer networking and systems administration, the functional, business, management, and strategic aspects all are equally important. IT is not as simple as expecting to use a software program in three months. Information Technology is a complex field that has multiple working parts that require proper management. This book demystifies how IT operates in an organization, giving the public manager the necessary details to manage Information Technology and to use all of its resources for proper effect. This book is for technical IT managers and non-technical (non-IT) managers and senior executive leaders. Not only will the Chief Information Officer, the IT Director, and the IT Manager find this book invaluable to running an effective IT unit, the Chief Financial Officer, the HR Director, and functional managers will understand their roles in conjunction with the technical team. Every manager at all levels of the organization has a small yet consequential role to play in developing and managing an IT system. With practical guidelines and worksheets provided in the book, both the functional team and the technical team will be able to engage collaboratively to produce a high-quality computer-based information system that everyone involved can be proud to use for many years and that can deliver an effective and timely public program to citizens. This book includes: Multiple layers of security controls your organization can develop and maintain, providing greater protection against cyber threats. Job-related worksheets you can use to strengthen your skills and achieve desired program results. Practices you can apply to maximize the value of your contracts and your relationships with for-profit companies and other contractors. New method for deciding when contracting or outsourcing is appropriate when internal resources are not available. Improved method for estimating intangible benefits (non-financial gains) attributable to a proposed project. An approach to deciding what parts of a business process should or should not be automated, paying critical attention to decision points and document reviews.
Author: Ciaran O'Faircheallaigh Publisher: Macmillan Education AU ISBN: 9780732903862 Category : Business & Economics Languages : en Pages : 216
Book Description
This collection of 13 papers from a conference held in 1990 by the Centre for Australian Public Sector Management at Griffith University assesses the impact of recent public sector reforms on service delivery and marketing. Case studies from Australia and New Zealand are used to highlight the various problems and issues involved.
Author: Philip Haynes Publisher: Routledge ISBN: 131781164X Category : Business & Economics Languages : en Pages : 178
Book Description
The application of complexity theory to management and the social sciences has been a key development in theory and practice over the last decade. This approach questions the possibility of finding universal methods of practice, and proposes a pragmatic and humanistic management style that evolves out of a reflective method. The focus is on practitioners observing patterns of similarity and being adaptable in decision-making. Bringing complexity theory into management reveals the importance of organizational culture and effective communication because people, their values and their objectives are at the heart of this method. Information technology provides a framework for complex communication and knowledge use, but it cannot replace highly developed professional negotiations and cooperation. This book argues that the complexity of the public service world limits the usefulness of classical and rational scientific management approaches such as New Public Management. Excessive marketization threatens a collaborative approach and overly rigid approaches to performance management and strategic management can be dysfunctional. Managing Complexity in the Public Services 2nd Edition advances a method of management practice that copes with the stark realities of the complex and unpredictable public policy world. It develops pragmatic management practices from action research that will be valuable to both academics and practitioners. The result is a new value-based practice for the post-crisis public service world.
Author: Vikram Chand Publisher: SAGE ISBN: 9780761934899 Category : Political Science Languages : en Pages : 412
Book Description
This volume focuses on sucessful cases of innovative change in public service delivery and offers comment on initatives to continue change and further develop best practice.
Author: Carsten Greve Publisher: Routledge ISBN: 1134250509 Category : Business & Economics Languages : en Pages : 199
Book Description
Insightful and comprehensive and covering new subjects like globalization and IT, this text, international in its approach, provides a thorough introduction to the key phases of the contracting process and the skills required by managers in its implementation. These include: policy for contracting strategic purchasing understanding markets communicating the contracting decision designing and drafting the contract the role of the consumer the regulation of service provision Illustrated throughout with practitioner case-studies from a range of OECD countries, this book presents an important new theoretical ‘contract management model’ and a ‘mature contract model', and explores the mechanisms, formal rules and informal norms that influence the way governments contract for public services. This book is essential reading for all students of public management and all public service managers.
Author: Commonwealth Secretariat Publisher: Commonwealth Secretariat ISBN: 9780850927030 Category : Business & Economics Languages : en Pages : 114
Book Description
Public sector reform has moved on apace since the first of the Commonwealth Public Service Country Profile Series was launched in 1995 when the principles of New Public Management (NPM) were in an early stage of adoption. Since then, the various civil services described in the series have undergone radical change in scope, organization and approach rendering a revision timely. Now up dated and completely revised, these re-issued Country Profiles continue to be an accessible and valuable source of reference which attempt to both describe and analyze the often tumultuous and controversial public sector reforms which have taken place in contributing countries since 1995. Practicing bureaucrats, diplomats, political and academic audiences will find these new books invaluable in benchmarking best practice in public sector reform across Commonwealth member countries.
Author: G. M. Lamb
Author: G. M. Lamb
Author: Edward Uechi
Author: Edwin G. Johnsen
Author: United States. General Accounting Office
Author: Ciaran O'Faircheallaigh
Author: United States. Advisory Council on Intergovernmental Personnel Policy
Author: Philip Haynes
Author: Vikram Chand
Author: Carsten Greve
Author: Commonwealth Secretariat