The Complete Idiot's Guide to Getting Along with Difficult People PDF Download

Author: Brandon Toropov
Publisher: Penguin
ISBN: 9780028615974
Category : Psychology
Languages : en
Pages : 354

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Book Description
Gives suggestions for dealing with inappropriate workplace behavior, poor customer service, and tough negotiators

Author: Robert Bacal
Publisher: Penguin
ISBN: 9780028633701
Category : Business & Economics
Languages : en
Pages : 374

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Book Description
Provides managers techniques such as intervention and arbitration to maintain a productive working environment despite problem employees, and discusses ways employees can effectively communicate with difficult bosses and co-workers.

Author: Arlene Uhl
Publisher: Penguin
ISBN: 1440696942
Category : Business & Economics
Languages : en
Pages : 340

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Book Description
Easy ways of dealing with difficult people. Psychotherapist Arlene Matthews Uhl offers the most effective strategies for dealing with difficult people—from strangers and co-workers to friends and family—by characterizing the four major types and revealing specific methods to cope with them in every aspect of life. - Jargon-free, practical advice and strategies—for home and at work. - Unique approach based on behavioral patterns, not simply personality types. - Includes tactics on diffusing tense encounters in any situation. - Features tips for “cutting the cord” when personal relationships become too difficult.

Author: Amy Cooper Hakim
Publisher: Penguin
ISBN: 1101993111
Category : Business & Economics
Languages : en
Pages : 352

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Book Description
A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace. Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.

Author: Donald Haupt M.D.
Publisher: Penguin
ISBN: 1101197749
Category : Family & Relationships
Languages : en
Pages : 372

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Book Description
A thorough examination of a misunderstood condition Though it's traditionally thought of as a childhood disorder, a growing body of research is bringing awareness to the fact that ADHD often contin­ues into adulthood, though its symptoms often take on a different form and make the disorder more difficult to diagnose. • Covers what ADHD looks like in adults, how symptoms can vary greatly from one person to the next, and how it often gets misdiagnosed • Includes information on related conditions that often coexist with adult ADHD, including depression and anxiety • Discusses various treatment options-pharmaceutical, behavioral, lifestyle, and alternative approaches

Author: Alan Axelrod
Publisher: Penguin
ISBN: 9780028633794
Category : History
Languages : en
Pages : 426

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Book Description
You're no idiot, of course. You know the American Revolution started when those guys in Boston threw some tea off a boat. Or was it when Paul Revere made his famous ride? Let's face it: when it comes to knowing about our nation's struggle for independence, our grade-school memories are about as trustworthy as Benedict Arnold. Don't blush red (or white, or blue) yet! The Complete Idiot's Guide® to the American Revolution is an authoritative overview of the conflict, filled with little-known facts that will enlighten even the most educated history buff. In this Complete Idiot's Guide®, you get:

Author: Joni E. Johnston
Publisher: Penguin
ISBN: 9781592570690
Category : Psychology
Languages : en
Pages : 468

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Book Description
Covering such hot topics in psychology as the mind-body connection, drugs and new therapy treatments, new information on the role of genetics in personality development, and the impact of 9/11 on individual mental health, this is the new edition of the popular introduction to psychology-with expanded information on such great thinkers as Carl Jung, Erik Erikson, and B.F. Skinner.

Author: Hazel Edwards
Publisher: Penguin Group Australia
ISBN: 1742536980
Category : Self-Help
Languages : en
Pages : 231

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Book Description
We all have people in our lives who frustrate, annoy or hurt us. Consider those who claim 'I'm always right!', workplace bullies, or obsessive personality types. And most of us hurt others occasionally, too. In Difficult Personalities Dr Helen McGrath and Hazel Edwards take common situations and offer strategies to help, including: anger and conflict management achieving empathy optimism and assertion making decisions about difficult relationships This is a reassuring guide to dealing with the challenging behaviour we encounter daily, as well as with our own. It's an essential resource for understanding, living with or working with people whose behaviour is frustrating, confusing or damaging.

Author: Brandon Toropov
Publisher: Penguin
ISBN: 9780028640075
Category : Social Science
Languages : en
Pages : 334

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Book Description
A collection of modern-day urban myths and folklore explores questions relating to famous figures, government conspiracies, paranoia, revenge, chain letters, and humiliating experiences.

Author: Lita Epstein
Publisher: Penguin
ISBN: 9781592575190
Category : Business & Economics
Languages : en
Pages : 356

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Book Description
Get it while you can ... Complex, ever-changing, and controversial, the future of our current system of Social Security and Medicare is uncertain. This indispensable guide explains the proposed changes and current status of these important social programs. Completely revised to incorporate changes to compensation scales and survivor benefits, and with an expanded section on Medicare and the new drug programs, this book is the most up-to-date overview of Social Security and Medicare currently available. * Revised and updated with the latest 2006 statistics on income scales and cost of living; such Social Security Benefits as survivor benefits and disability payments; tax codes; and more * Completely new chapters on Medicare, the Medicare Drug Programs, and the current political climate and proposed changes * Completely revised section on resources