The Callers Guide PDF Download

Author: Square Dance Association of Southern California
Publisher:
ISBN:
Category : Square dancing
Languages : en
Pages : 69

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Author: Shaun Belding
Publisher: ECW Press
ISBN: 1550226959
Category : Business & Economics
Languages : en
Pages : 223

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Book Description
Effective and practical strategies for dealing with difficult, unmanageable customers on the telephone are offered in this essential guide for call center managers and other service-oriented positions. Advice on utilizing tone of voice to defuse conflict is provided, as well as 18 basic rules to follow in order to maximize caller satisfaction. A four-pronged approach known as LIFT—listening to customers, involving oneself in the situation, focusing on the issue, and thanking the customer—is explained. Making use of these time-tested techniques can turn even the most nightmarish patrons into devoted customers.

Author: Cornell University Development Team
Publisher: SAGE Publications, Incorporated
ISBN: 9780761915201
Category : Family & Relationships
Languages : en
Pages : 0

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Book Description
This practical introduction to the art of interacting with crisis helpline callers will be essential to those who work, or intend to work, on a crisis line. The book is geared towards volunteers and others who initiate the crisis intervention process, when they need to accurately gauge the nature of the call and effectively engage the caller in problem-solving. The manual, in a loose-leaf binder, helps provide consistency in training on communication and listening skills. The text is designed to help telephone counselors provide an appropriate level of response and direction - but it is not written to help counselors detect underlying causes or otherwise engage in therapeutic encounters. The authors anticipate the possibility that the i

Author: Kiah Thomas
Publisher: Chronicle Books
ISBN: 1797217267
Category : Juvenile Fiction
Languages : en
Pages : 237

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Book Description
Kenneth Oppel meets Andrew Clements in this riveting middle grade novel that will capture fantasy and fiction lovers alike as it thoughtfully explores the power of summoning, other worlds, and consumerism versus necessity. Arresting, fast-paced, and thought-provoking, this nonstop middle grade adventure turns familiar magic upside down and inside out. In the world of Elipsom, the ability to Call, or summon objects, is a coveted, crucial skill, revered among its people as both a powerful tool and an essential way to sustain life. But despite an elite family history, a phenom for an older sister, a best friend who is set to join the Council of Callers, and his mother's steely insistence that he learn to Call, Quin doesn't have the gift—an embarrassment made worse when his mother gets his sister to cheat for him on his Calling exam. But everything changes in a moment of frustration when Quin, instead of summoning an object, makes something disappear. And what's more, he quickly discovers that the objects Callers bring into their world aren't conjured at all but are whisked away from another world and a people who for years have had their lives slowly stolen from them. Now Quin must team up with Allie, a girl who's determined to stop this unfair practice, and decide whether he should remain loyal to his family or betray them—and save the world. In a story that explores some of the most crucial topics of our time—our relationship to consumerism, the exploitation of natural resources, colonialism, and the consequences of wanting more than we need—magic is sought, and truth is found. THOUGHT-PROVOKING FANTASY: With its lush landscapes, towering metropolises, and hint of futurism, the distinctive look and feel of this world is familiar and strange in all the right ways. RICH THEMES: This book explores complex topics—taking what you want versus what you need, colonialism, coming of age, and what different worlds owe each other in light of their common humanity. It takes a deep, thoughtful look at essential issues and, in doing so, takes after some of the best works the fantasy genre has to offer. PAGE-TURNER: This perfectly paced page-turner of a book by debut author Kiah Thomas will be a joy for middle grade readers who love immersive adventure and fantasy stories. Perfect for: Middle grade readers, Fantasy fans, Educators and librarians

Author: Leif Madsen
Publisher: "O'Reilly Media, Inc."
ISBN: 1449308309
Category : Computers
Languages : en
Pages : 732

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Book Description
Design a complete VoIP or analog PBX with Asterisk, even if you have no previous Asterisk experience and only basic telecommunications knowledge. This bestselling guide makes it easy, with a detailed roadmap to installing, configuring, and integrating this open source software into your existing phone system. Ideal for Linux administrators, developers, and power users, this book shows you how to write a basic dialplan step by step, and quickly brings you up to speed on the latest Asterisk features in version 1.8. Integrate Asterisk with analog, VoIP, and digital telephony systems Build a simple interactive dialplan, and dive into advanced concepts Use Asterisk’s voicemail options—including a standalone voicemail server Build a menuing system and add applications that act on caller input Incorporate a relational database with MySQL and Postgre SQL Connect to external services such as LDAP, calendars, XMPP, and Skype Use Automatic Call Distribution to build a call queuing system Learn how to use Asterisk’s security, call routing, and faxing features

Author: John M. Lusa
Publisher: CRC Press
ISBN: 9780849398414
Category : Computers
Languages : en
Pages : 600

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Book Description
The Network Manager's Handbook is a one-of-a-kind resource featuring critical network technology assessments and career development advice from some of the most highly respected consultants and network managers in the field. This answer-filled compendium provides a rich blend of precise knowledge and real-world experience, the result of many thousands of hours of actual hands-on work in the field. The book gives you proven, successful, economical solutions to real-world problems associated with the host of new network technologies.

Author: United States. National Highway Traffic Safety Administration
Publisher:
ISBN:
Category : Communication in medicine
Languages : en
Pages : 132

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Author: United States. Department of the Army
Publisher:
ISBN:
Category : Alcohol and military personnel
Languages : en
Pages : 84

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Author: Dream Tech Software India Inc.
Publisher: McGraw Hill Professional
ISBN: 0072228091
Category : Computers
Languages : en
Pages : 386

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Book Description
Engineer your way to excellence! This professional resource explains in full detail how to build VoiceXML-based applications using real-world programs you can adapt for your own projects. The book includes three full-scale, enterprise-level applications complete with all source code.

Author: Brigitte Niedzwiecki
Publisher: Elsevier Health Sciences
ISBN: 0323758312
Category : Medical
Languages : en
Pages : 1169

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Book Description
Designed to support the trusted content in Kinn’s The Medical Assistant, 14th Edition, this study guide is the essential review and practice companion to reinforce key concepts, encourage critical thinking, and ensure that you learn to master and apply key medical assisting content. This robust companion guide offers a wide range of exercises to reinforce your understanding of common administrative and clinical skills — including new certification preparation questions that offer additional practice for certification exams, a review of medical terminology and anatomy, and need-to-know workplace applications. Trusted for more than 60 years as a key part of the student journey from classroom to career, it also features competency checklists to clearly assess your performance and progression from day one until you land your first job as a Medical Assistant. Comprehensive coverage of all administrative and clinical procedures is built from Medical Assisting accreditation standards and competencies. Hundreds of practice questions (multiple-choice, true/false, fill-in-the-blank) help students with essential content review and practice. Skills practice, workplace applications, and online activities promote critical thinking before students enter practice. Procedure checklists help students track their performance of every procedure included in the textbook. Work products allows students to provide documentation of skills mastery for classroom or job-searching requirements. Chapter-by-chapter correlation with the textbook allows students to easily follow core textbook competencies. Perforated pages for on-the-go study or turn-in assignments and evaluations. NEW! Chapter reviews medical terminology, anatomy and physiology, and pathology to reinforce key foundational knowledge. NEW! Expanded content on medical office accounts, collections, banking, and practice management prepares students to step into the role of a Medical Assistant. NEW! Certification Preparation questions help students focus on certification from the beginning of their studies. NEW! Streamlined presentation combines chapters and focuses on need-to-know content.