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Author: Madeline Bodin Publisher: CRC Press ISBN: 148229558X Category : Computers Languages : en Pages : 232
Book Description
Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant terms, and provides the call center manager with a quick reference that covers the technology and operational issues that come up in running and improving a call center.
Author: Madeline Bodin Publisher: CRC Press ISBN: 148229558X Category : Computers Languages : en Pages : 232
Book Description
Call centres have become the crucial front line for managing customer relationships. This book covers a range of call center terminology. It explains relevant terms, and provides the call center manager with a quick reference that covers the technology and operational issues that come up in running and improving a call center.
Author: Xerxes Mazda Publisher: Taylor & Francis ISBN: 1136121013 Category : Technology & Engineering Languages : en Pages : 693
Book Description
The Focal Illustrated dictionary of Telecommunications is an invaluable resource for anyone studying, entering, or already working in the telecommunications industry. * Written by experts with specialist knowledge * Contains essential data for on-the-job use * Includes over 6,000 terms, definitions and acronyms * Has over 350 line drawings * The most comprehensive reference source of this nature A Technical Manager for Nortel Networks, Fraidoon Mazda has held various senior technical posts within the electronics and telecommunications industries. He is editor of the Telcommunications Engineer's Reference Book, now in its second edition, and has also edited a series of eight pocketbooks derived from this major work. Since obtaining his PhD from Cambridge University, Dr. Xerxes Mazda has worked at the Science Museum, London, in various research and management positions. He is currently the Associate Curator of Communications.
Author: Brian Tracy Publisher: Amacom Books ISBN: 9780814474709 Category : Business & Economics Languages : en Pages : 308
Book Description
One of the world's premier business consultants and personal success experts, Brian Tracy has devoted more than 25 years to studying the most powerful time management practices used by the most successful people in every arena. Now, in Time Power, Brian reveals his comprehensive system designed to help readers increase their productivity and income exponentially -- in just weeks Filled with hundreds of powerful, proven tools and techniques, this book shows readers how to: * gain two more productive hours each day * make better decisions, faster * set clear goals and focus on higher-value activities * manage multitask jobs more efficiently * overcome the people problems that can sap their time * use the five tools and techniques that will make them more productive for the rest of their lives * and much more Overflowing with quick and effective time-saving strategies, Brian Tracy's Time Power lets readers in on the secrets to being more productive, earning more money, and getting more satisfaction from life.
Author: American Telephone and Telegraph Company. Bureau of Commission Research. Legal Dept Publisher: ISBN: Category : Telegraph Languages : en Pages : 1454
Author: Madeline Bodin
Author: Madeline Bodin
Author: Xerxes Mazda
Author: United States
Author: Brian Tracy
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Author: American Telephone and Telegraph Company. Bureau of Commission Research. Legal Dept