Author: Publisher: ISBN: Category : Languages : en Pages :
Book Description
In his book The Art of Connection: 7 Relationship-Building Skills Every Leader Needs Now, leadership expert Michael J. Gelb explains that many great 476536564es base their success on face-to-face communication. The leaders of these companies depend on seven personal relationship skills, such as practicing humility and becoming a better listener, to increase the scope and the depth of their organizations. In this audio-only summary of his book, produced by getAbstract, Gelb presents a compelling case that learning these skills can help you connect more profoundly with other people and with yourself. getAbstract recommends Gelb's advice to everyone seeking to build better relationships, especially those in customer-facing jobs or in human relations. This audiobook summary was created by getAbstract, the world's largest provider of 476536564 book summaries. We are pleased to offer this training in our library.
Author: Michael J. Gelb Publisher: New World Library ISBN: 1608684490 Category : Business & Economics Languages : en Pages : 284
Book Description
These days, it's often easier to avoid face-to-face contact in favor of technological shortcuts. But as Michael Gelb argues in this compelling, entertaining book, the meaningful relationships that come from real interaction are the key to creating innovative ideas and solving our most intractable problems. In The Art of Connection, Gelb offers readers seven methods of developing this essential rapport in their professional and personal lives. Each chapter covers specific techniques and illustrates them with memorable stories, relevant scientific research, and hands-on exercises that allow readers to apply their new skills. Most important, Gelb reminds us that developing rapport with others is not just a business tool to enhance productivity but a valuable end in itself. He guides us to cultivate the skills we all need to deepen our relationships, broaden our humanity, and transform our lives.
Author: Michael J. Gelb Publisher: New World Library ISBN: 1608684504 Category : Business & Economics Languages : en Pages : 284
Book Description
These days, it’s often easier to avoid face-to-face contact in favor of technological shortcuts. But as Michael Gelb argues in this compelling, entertaining book, the meaningful relationships that come from real interaction are the key to creating innovative ideas and solving our most intractable problems. In The Art of Connection, Gelb offers readers seven methods of developing this essential rapport in their professional and personal lives. Each chapter covers specific techniques and illustrates them with memorable stories, relevant scientific research, and hands-on exercises that allow readers to apply their new skills. Most important, Gelb reminds us that developing rapport with others is not just a business tool to enhance productivity but a valuable end in itself. He guides us to cultivate the skills we all need to deepen our relationships, broaden our humanity, and transform our lives.
Author: Thich Nhat Hanh Publisher: Harper Collins ISBN: 0062224689 Category : Religion Languages : en Pages : 80
Book Description
Zen master Thich Nhat Hanh, bestselling author of Peace is Every Step and one of the most respected and celebrated religious leaders in the world, delivers a powerful path to happiness through mastering life's most important skill. How do we say what we mean in a way that the other person can really hear? How can we listen with compassion and understanding? Communication fuels the ties that bind, whether in relationships, business, or everyday interactions. Most of us, however, have never been taught the fundamental skills of communication—or how to best represent our true selves. Effective communication is as important to our well-being and happiness as the food we put into our bodies. It can be either healthy (and nourishing) or toxic (and destructive). In this precise and practical guide, Zen master and Buddhist monk Thich Nhat Hanh reveals how to listen mindfully and express your fullest and most authentic self. With examples from his work with couples, families, and international conflicts, The Art of Communicating helps us move beyond the perils and frustrations of misrepresentation and misunderstanding to learn the listening and speaking skills that will forever change how we experience and impact the world.
Author: Warren Berger Publisher: Bloomsbury Publishing USA ISBN: 1620401460 Category : Business & Economics Languages : en Pages : 273
Book Description
To get the best answer-in business, in life-you have to ask the best possible question. Innovation expert Warren Berger shows that ability is both an art and a science. It may be the most underappreciated tool at our disposal, one we learn to use well in infancy-and then abandon as we grow older. Critical to learning, innovation, success, even to happiness-yet often discouraged in our schools and workplaces-it can unlock new business opportunities and reinvent industries, spark creative insights at many levels, and provide a transformative new outlook on life. It is the ability to question-and to do so deeply, imaginatively, and “beautifully.” In this fascinating exploration of the surprising power of questioning, innovation expert Warren Berger reveals that powerhouse businesses like Google, Nike, and Netflix, as well as hot Silicon Valley startups like Pandora and Airbnb, are fueled by the ability to ask fundamental, game-changing questions. But Berger also shares human stories of people using questioning to solve everyday problems-from “How can I adapt my career in a time of constant change?” to “How can I step back from the daily rush and figure out what really makes me happy?” By showing how to approach questioning with an open, curious mind and a willingness to work through a series of “Why,” “What if,” and “How” queries, Berger offers an inspiring framework of how we can all arrive at better solutions, fresh possibilities, and greater success in business and life.
Author: Alice Sheldon Publisher: Practical Inspiration Publishing ISBN: 1788602943 Category : Self-Help Languages : en Pages : 235
Book Description
A beautifully simple guide to the relationship skills we all so deeply need, but most of us don’t know how to access. This book belongs firmly on the curriculum for creating a more peaceful world. Dr Scilla Elworthy, three times Nobel Peace Prize nominee This book is a tool box. Keep it close at hand and dip in often. Jim Carter OBE and Imelda Staunton CBE, actors Brilliant, easy to understand, and applies with equal force in personal and professional contexts. Sharif Shivji QC, barrister specialising in commercial law Why weren’t we taught this at school? introduces Needs Understanding, a fresh approach for finding creative solutions and building relationships at home and at work. It’s based on one simple idea: we’re all on a quest to meet our underlying human needs – such as belonging, knowing we matter, and fun. Whether you are trying to make a tricky decision, communicate more effectively, parent the way you want to, or make a difference in the world, Needs Understanding can help. Understand the ‘fingerprint needs’ that drive your behaviour Discover 10 ways you listen that alienate other people, and what to do instead Stop blaming yourself and others, and fix what’s going on underneath Find creative solutions to difficult problems by ‘walking around the mountain’ Empower yourself to change the world. Alice Sheldon is the creator of Needs Understanding and shares it globally with individuals and organizations. www.needs-understanding.com
Author: Matthew Dixon Publisher: Penguin ISBN: 1101545895 Category : Business & Economics Languages : en Pages : 242
Book Description
What's the secret to sales success? If you're like most business leaders, you'd say it's fundamentally about relationships-and you'd be wrong. The best salespeople don't just build relationships with customers. They challenge them. The need to understand what top-performing reps are doing that their average performing colleagues are not drove Matthew Dixon, Brent Adamson, and their colleagues at Corporate Executive Board to investigate the skills, behaviors, knowledge, and attitudes that matter most for high performance. And what they discovered may be the biggest shock to conventional sales wisdom in decades. Based on an exhaustive study of thousands of sales reps across multiple industries and geographies, The Challenger Sale argues that classic relationship building is a losing approach, especially when it comes to selling complex, large-scale business-to-business solutions. The authors' study found that every sales rep in the world falls into one of five distinct profiles, and while all of these types of reps can deliver average sales performance, only one-the Challenger- delivers consistently high performance. Instead of bludgeoning customers with endless facts and features about their company and products, Challengers approach customers with unique insights about how they can save or make money. They tailor their sales message to the customer's specific needs and objectives. Rather than acquiescing to the customer's every demand or objection, they are assertive, pushing back when necessary and taking control of the sale. The things that make Challengers unique are replicable and teachable to the average sales rep. Once you understand how to identify the Challengers in your organization, you can model their approach and embed it throughout your sales force. The authors explain how almost any average-performing rep, once equipped with the right tools, can successfully reframe customers' expectations and deliver a distinctive purchase experience that drives higher levels of customer loyalty and, ultimately, greater growth.
Author: Stewart Levine Publisher: Berrett-Koehler Publishers ISBN: 160509580X Category : Business & Economics Languages : en Pages : 317
Book Description
Our current models for ending conflict don’t really work. They waste incredible amounts of time, money, and energy and take an enormous emotional toll on participants. The parties remain embittered, relationships are destroyed, and often the conflict just reappears later in a different form. In this second edition of his classic book, Stewart Levine offers a revolutionary alternative approach that goes beyond compromise and capitulation to provide a satisfactory resolution for everyone involved. Marriages run amuck, neighbors at odds with one another, business deals gone sour, and the pain and anger caused by corporate downsizing are just a few of the conflicts he addresses. The new edition has been thoroughly revised with new examples, new tools, new material about building trust and virtual collaboration, as well as a more global outlook. Levine rejects the adversarial legal model: "If both sides are unhappy, you probably have a good settlement." Resolution, he shows, provides relief and completeness for both sides. No one goes away unhappy. Effective resolution stops anger and resentment cold, drastically cutting the emotional cost and allowing both sides to return to productive, satisfying, functional relationships. Getting to Resolution outlines the ten principles underlying this new approach—what Levine calls “resolutionary thinking. Levine provides a detailed seven-step process for using this new mindset to resolve conflicts in a way that fosters dignity and integrity, optimizes resources, and allows all concerns to be voiced, honored, and woven into the resolution. Levine's model has a thirty-five-year track record. It has been developed, implemented, tested, and proven in business, personal, and governmental contexts. Getting to Resolution will enable readers to shift from thinking about problems, fighting, and breakdowns to thinking about collaboration, engagement, learning, creativity, and the opportunity for creating enduring value.
Author: Douglas Stone Publisher: Penguin ISBN: 0593511697 Category : Psychology Languages : en Pages : 401
Book Description
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving
Author: Jonathan Bergmann Publisher: International Society for Technology in Education ISBN: 1564844684 Category : Education Languages : en Pages : 123
Book Description
Learn what a flipped classroom is and why it works, and get the information you need to flip a classroom. You’ll also learn the flipped mastery model, where students learn at their own pace, furthering opportunities for personalized education. This simple concept is easily replicable in any classroom, doesn’t cost much to implement, and helps foster self-directed learning. Once you flip, you won’t want to go back!
Author: 
Author: Michael J. Gelb
Author: Michael J. Gelb
Author: Thich Nhat Hanh
Author: Warren Berger
Author: Alice Sheldon
Author: Matthew Dixon
Author: Stewart Levine
Author: Douglas Stone
Author: Jonathan Bergmann