Author: Andrew Worthington Publisher: ISBN: Category : Government productivity Languages : en Pages :
Book Description
Performance measurement has become an important method of assessing and improving the efficacy of large organizations, including in Australian local government. This paper considers the extent and nature of performance measurement in Australian local government. The paper provides a synoptic review of the measurement of performance in the local public sector by examining its organisational context and by providing an appropriate conceptual framework. The discussion then focuses on performance measurement in Australian local government and assesses national performance indicators, state-based performance indicators, and process benchmarking.
Author: Paul Henman Publisher: Routledge ISBN: 1351591266 Category : Social Science Languages : en Pages : 220
Book Description
Performance measurement is now a key management tool used by government to assess and enhance public services. It is also used as a tool for public sector transparency and accountability. Despite these noble objectives, performance measurement can also generate counterproductive and sometimes paradoxical outcomes. This book innovatively conceptualises performance measurement as a ‘policy instrument’. Such an approach necessarily invites careful and critical examination of instances of the formation, application and contestation of particular performance measurement regimes, the tools used to measure performance, the way in which performance data is produced and used, and the complex dynamics between professionals, managers and service users that arise from these practices. The book provides detailed empirical examples of performance measurement in the delivery of health, schooling and child welfare services, as well as the problematics of assessing national wellbeing. Instead of a form of scientific and rational management, performance measurement is revealed as an intrinsically contested, socio-politically charged and value laden practice. The book concludes that to succeed in delivering authentic performance improvements public sector managers must be aware of these complex, paradoxical dynamics and the circumstances that make performance measurement perform. This book was originally published as a special issue of Policy Studies.
Author: Matthew Pepper Publisher: Routledge ISBN: 1000536874 Category : Business & Economics Languages : en Pages : 86
Book Description
Local government plays a critical role in the provision of governance, infrastructure, and services for local communities. Over the past 30 years this sector has undergone significant reforms because of various superordinate governments policy changes. Continuous improvement and quality programs have been a common tactical response undertaken by various local government organisations to remain sustainable and to continue to deliver value to their local communities. These tactical responses have had varying levels of success. This book seeks to go beyond a tactical focus and uncover the kinds of continuous improvement practices that are enacted in various local government contexts. A focus on practices enables practitioners and researchers alike to gain insights that to go beyond approaches which privilege the application of CI tools over the contextualisation of CI programs. Contextualisation affords the insightful deployment of programs that are specific to the needs and dynamics of local communities and operations. The cases presented share insights on aspects of CI including: embedding performance measurement; harnessing learning; contextualising CI activities to support the ongoing sustainability of these practices. Researchers and practitioners alike can draw benefit from the grounded industry base experiences and insights shared in the book.
Author: Stephen Goldsmith Publisher: Brookings Institution Press ISBN: 0815732872 Category : Political Science Languages : en Pages : 225
Book Description
Proposing an entirely new governance model to unleash innovation throughout local government At a time when trust is dropping precipitously and American government at the national level has fallen into a state of long-term, partisan-based gridlock, local government can still be effective—indeed more effective and even more responsive to the needs of its citizens. Based on decades of direct experience and years studying successful models around the world, the authors of this intriguing book propose a new operating system (O/S) for cities. Former mayor and Harvard professor Stephen Goldsmith and New York University professor Neil Kleiman suggest building on the giant leaps that have been made in technology, social engagement, and big data. Calling their approach "distributed governance," Goldsmith and Kleiman offer a model that allows public officials to mobilize new resources, surface ideas from unconventional sources, and arm employees with the information they need to become pre-emptive problem solvers. This book highlights lessons from the many innovations taking place in today's cities to show how a new O/S can create systemic transformation. For students of government, A New City O/S: The Power of Distributed Governance presents a groundbreaking strategy for rethinking the governance of cities, marking an important evolution of the current bureaucratic authority-based model dating from the 1920s. More important, the book is designed for practitioners, starting with public-sector executives, managers, and frontline workers. By weaving real-life examples into a coherent model, the authors have created a step-by-step guide for all those who would put the needs of citizens front and center. Nothing will do more to restore trust in government than solutions that work. A New City O/S: The Power of Distributed Governance puts those solutions within reach of those public officials responsible for their delivery.
Author: Brian Dollery Publisher: UNSW Press ISBN: 9780868407517 Category : Business & Economics Languages : en Pages : 340
Book Description
The increasing complexities of Australian local government place onerous demands on municipal managers and oblige them to continually upgrade their skills. This book examines the economic environment of contemporary local governance.
Author: Kathryn Kloby Publisher: ICMA Publishing ISBN: 0873266978 Category : Political Science Languages : en Pages : 20
Book Description
Managing Local Government: Cases in Effectiveness: Policy Implementation, Productivity, and Program Evaluation: Performance Measurement Sea Change focuses on the challenges associated with implementing a performance measurement initiative in a culture resistant to the notion of collaborating to improve performance. This e-book portrays the strategies needed to get buy-in from all stakeholders.
Author: Andrew Worthington
Author: Western Australia. Department of Local Government
Author: Paul Henman
Author: Matthew Pepper
Author: Fred Harold Gailit
Author: Stephen Goldsmith
Author: Brian Dollery
Author: David N. Ammons
Author: Kathryn Kloby
Author: Andrew Worthington