The Ten Principles Behind Great Customer Experiences PDF Download

Author: Matt Watkinson
Publisher: Pearson UK
ISBN: 0273775987
Category : Business & Economics
Languages : en
Pages : 173

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Book Description
Learn how to create a competitive advantage for your business by offering a customer experience that’s second to none! By following a simple “ten principles” format, this book will show you how to constantly improve and build your business. The combination of psychological theory, real world case studies, worked examples and template documents provides the ‘what, why and how’ necessary to make good ideas stick and get them into practical usage, so you can enhance your customers’ experiences and keep them returning again and again. Featuring lessons from a host of winning companies such as Facebook, Lush Cosmetics, Gü puddings and John Lewis, the book is littered with uncomplicated ideas which are simple to implement and accessible to anyone.

Author: Evelyn Tribole, M.S., R.D.
Publisher: St. Martin's Griffin
ISBN: 1429909692
Category : Health & Fitness
Languages : en
Pages : 305

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Book Description
We've all been there-angry with ourselves for overeating, for our lack of willpower, for failing at yet another diet that was supposed to be the last one. But the problem is not you, it's that dieting, with its emphasis on rules and regulations, has stopped you from listening to your body. Written by two prominent nutritionists, Intuitive Eating focuses on nurturing your body rather than starving it, encourages natural weight loss, and helps you find the weight you were meant to be. Learn: *How to reject diet mentality forever *How our three Eating Personalities define our eating difficulties *How to feel your feelings without using food *How to honor hunger and feel fullness *How to follow the ten principles of Intuitive Eating, step-by-step *How to achieve a new and safe relationship with food and, ultimately, your body With much more compassionate, thoughtful advice on satisfying, healthy living, this newly revised edition also includes a chapter on how the Intuitive Eating philosophy can be a safe and effective model on the path to recovery from an eating disorder.

Author: Cees de Jong
Publisher: Prestel Publishing
ISBN: 9783791383668
Category : Design
Languages : en
Pages : 0

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Book Description
Exquisitely produced to reflect Dieter Rams' aesthetic philosophy, this book presents highlights from a forty-year career designing iconic consumer products that enhance our daily lives. For decades, anyone who cared about product design looked to the Braun label when choosing their appliances, radios, and other consumer items. Now Dieter Rams, the guiding force behind the Braun look, breaks down his design principles and processes in this elegant book. Enumerating each of his ten principles such as good design is innovative; good design is aesthetic; good design is useful, etc., this book presents one hundred items that embody these guidelines. Readers will find items that are familiar such as the ubiquitous coffee grinder but also those that are more unusual such as shelving systems and cigarette lighters. A fascinating essay places Dieter Rams in the context of modern design, from Bauhaus to Philip Johnson. Archival materials include photos of Rams' design team and excerpts from his publications and speeches. The book closes with a chronological overview of design icons, categorized by function, that show the enormous breadth of Rams' vision. Taken together, these images and texts offer the most comprehensive overview of Dieter Rams' work to date and will serve as both a reference and an inspiration for anyone interested in how and why good design matters.

Author: Jacqueline Jeynes
Publisher: Routledge
ISBN: 1136367845
Category : Business & Economics
Languages : en
Pages : 137

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Book Description
In the same way as the 4Ps of marketing are a fundamental principle of business theory, this book puts forward the 10Ps of Risk Management as a consistent and comprehensive approach to the subject. The 10Ps of Risk Management offers a holistic approach, bringing together all elements of risk management for managers, safety and environmental consultants, business advisers and students on occupational health and safety and environmental studies courses.

Author: Cheryl J. Baldwin
Publisher: John Wiley & Sons
ISBN: 1118447735
Category : Technology & Engineering
Languages : en
Pages : 226

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Book Description
Although the food industry is beginning to make headway with its sustainability initiatives, substantially more progress is needed in order to feed the world’s growing population sustainably. The challenge is that the topic of sustainability can seem overwhelming and there is limited information that is specific to the food industry. Written by an experienced food industry professional with years of experience in sustainability, The 10 Principles of Food Industry Sustainability inspires and informs the progress required to nourish the population, revitalize natural resources, enhance economic development, and close resource loops. The book makes this complex topic approachable and actionable by identifying the most pressing sustainability priorities across the entire food supply chain and showing, with tools and examples, how producers, processors, packers, distributors, marketers and retailers all play a role in advancing improvement. The book begins with an overview of the Principles of sustainability in the food industry: what they are and why they matter. Subsequent chapters focus on each of the Ten Principles in detail: how they relate to the food industry, their global relevance (including their environmental, health, and social impacts), and the best practices to achieve the potential of meaningful and positive progress that the Principles offer. Specific examples from industry are presented in order to provide scalable solutions and bring the concepts to life, along with top resources for further exploration. The Principles, practices, and potential of sustainability in the food industry covered in this book are designed to be motivating and to offer a much-needed and clear way forward towards a sustainable food supply.

Author: Julie Schwartz Gottman
Publisher: W. W. Norton & Company
ISBN: 0393710505
Category : Psychology
Languages : en
Pages : 265

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Book Description
From the country’s leading couple therapist duo, a practical guide to what makes it all work. In 10 Principles for Doing Effective Couples Therapy, two of the world’s leading couple researchers and therapists give readers an inside tour of what goes on inside the consulting rooms of their practice. They have been doing couples work for decades and still find it challenging and full of learning experiences. This book distills the knowledge they've gained over their years of practice into ten principles at the core of good couples work. Each principle is illustrated with a clinically compiled case plus personal side-notes and storytelling. Topics addressed include: • You know that you need to “treat the relationship,” but how are you supposed to get at something as elusive as “a relationship”? • How do you empathize with both clients if they have opposite points of view? Later on, if they end up separating does that mean you’ve failed? Are you only successful if you keep couples together? • Compared to an individual client, a relationship is an entirely different animal. What should you do first? What should you look for? What questions should you ask? If clients give different answers, who should you believe? • What are you supposed to do with all the emotional and personal history that your clients stir up in you? • How can you make your work research-based? No one who works with couples will want to be without the insight, guidance, and strategies offered in this book.

Author: Bobette Buster
Publisher: Chronicle Books
ISBN: 9781452171463
Category : Performing Arts
Languages : en
Pages : 0

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Book Description
Do Books provide readers with the tools and inspiration to live a fulfilled and engaged life. Whether it's mastering a new skill, cultivating a positive mindset, or finding inspiration for a new project, these books dispense expert wisdom on subjects related to personal growth, business, and slow living. Written by the movers, shakers, and change makers who have participated in the DO Lectures in the United Kingdom and the United States, Do Books are packed with easy-to-follow exercises, bite-size tips, and striking visuals. Practical, useful, and encouraging, each book delivers trustworthy, empowering guidance so readers can succeed in whatever they choose to "do." Do Story teaches the art of telling powerful stories. The book includes short stories on a variety of subjects; taken together they demonstrate a range of effective narrative techniques. Vivid, enlightening, and brimming with practical tips, Do Story unlocks the secrets to becoming a captivating storyteller.

Author: D. Cushman
Publisher: Springer
ISBN: 113734704X
Category : Business & Economics
Languages : en
Pages : 197

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Book Description
The 10 Principles of Open Business is a practical guide to organizational design for the Twenty-First Century. Using case studies, the authors define the 10 principles of open business that organisations must adopt to both survive and thrive, and provide a practical method to assess the reader's own organization.

Author: Laurence Steinberg
Publisher: Simon and Schuster
ISBN: 0743251164
Category : Family & Relationships
Languages : en
Pages : 4

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Book Description
One of the most distinguished psychologists in the country distills decades of research into a parenting book that offers the key to raising a happy, healthy child.

Author: Ruth Slavid
Publisher: Artis
ISBN: 9781908126283
Category : Architecture
Languages : en
Pages : 0

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Book Description
"The rules of architecture have been discussed since the Roman architect and engineer Vitruvius coined the trilogy firmitas, utilitas and venustas, most commonly translated as firmness, commodity and delight. Put simply, this means that a building should stand up and endure, that it should serve its function, and that it should give pleasure to its users and the wider community. Great buildings, like great art, contain something that is impossible to define or pin down. But that greatness, in almost all cases, overlays the principles set out in this book. While one cannot guarantee that a building will be great, if all the principles are followed, you will avoid the pitfalls to which too many are subject. This new title in our 10 Principles series provides clear explanations of each tenet along with useful illustrations to help the reader visualize what is being discussed. The author assumes no background on the subject, but an interest in learning more about what goes into making a building work. An experienced writer on this subject, Ruth Slavid provides a useful and illuminating primer to the field that is accessible to students of architecture, architects or architectural historians or anyone interested in the principles behind the buildings that surround them."