The 10 Golden Rules of Customer Service PDF Download

Author: Todd Duncan
Publisher: Ignite Reads
ISBN: 9781492679530
Category : Business & Economics
Languages : en
Pages : 0

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Book Description
"The 10 Golden Rules of Customer Service (formally titled The $6,000 Egg) represents the costly mistake of removing customer satisfaction from the bottom line. Through the story of a $6,000 Egg, Deb Duncan and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons, or on the flipside, alienate once-devoted customers"--Description from publisher website

Author: Bob Bowman
Publisher: St. Martin's Press
ISBN: 1466864575
Category : Self-Help
Languages : en
Pages : 287

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Book Description
Bob Bowman, best known as the coach for the record-breaking run of Michael Phelps, is one of the most successful coaches in sports history. He is lauded for his intense personality, incredible dedication to his athletes, and his ability to nurture talent in athletes who have the heart and drive to win. This is his motivational book about winning in all walks of life and what you have to do to get there. He presents ten key concepts that all people should live by. Illuminating his lessons with spirited anecdotes, Bowman will teach you how to get gold out of every day by setting goals and getting motivated to achieve them. He will explain that taking risks is the key to success in any pursuit, and coach you on how you can become more risk-tolerant. By following The Golden Rules, you will learn to visualize in order to achieve your goals, and that above all else, dedication to your training, your job, or whatever area it is you are seeking to triumph in is paramount for success.

Author: Todd Duncan
Publisher: Sourcebooks, Inc.
ISBN: 1728209250
Category : Business & Economics
Languages : en
Pages : 47

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Book Description
The customer service book that will help you blitz the competition and win life-long customers! The options customers have today to get what they want are so plentiful that not a single company, or representative of that company, can afford to be powerless in the competitive world of service. Through the story of a $6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons, or on the flipside, alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removing customer satisfaction from the bottom line. The teachable moments divulged throughout the book transcend industry, position, and career level and encourage everyone to contribute, coaching readers to go above and beyond in order to get ahead and create a one-of-a-kind customer experience. Perfect for readers of Be Our Guest, The Service Culture, and Raving Fans! "The $6,000 Egg blows up the traditional customer service model and presents a new, exciting, and revolutionary way to win customers for life. Todd and Deb's 10 NEW Golden Rules will transform the bottom line of both he provider and the customer forever!"—Dave Ramsey, New York Times bestselling author and nationally syndicated radio show host

Author: Deloris Jordan
Publisher: Simon and Schuster
ISBN: 0689870167
Category : Juvenile Fiction
Languages : en
Pages : 32

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Book Description
"I've learned it takes heart to come out a winner every time, whether you win or lose." -- Michael Jordan Jonathan wants to win more than anything. But the Badgers haven't seen much of that lately. For Jonathan, the only good thing about the baseball season is being on the same team as his best friend, Michael. Jonathan wants to believe in himself and his team, but it's getting harder to do. Then when Michael's uncle Jack tells the boys about his golden rules of baseball, Jonathan is confused. What could Uncle Jack mean -- there is more to a good game than winning or losing? Deloris and Roslyn M. Jordan, mother and sister of basketball superstar Michael Jordan, tell a family story of personal best, friendship, and teamwork that will inspire. Kadir Nelson's radiant illustrations illuminate this story of what it really means to be a champion.

Author: Wayne D. Dosick
Publisher: Harpercollins
ISBN: 9780062512048
Category : Child rearing
Languages : en
Pages : 221

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Book Description
Provides advice on teaching children respect, honesty, fairness, responsiblity, compassion, gratitude, friendship, peace, maturity, and faith

Author: M. Soupios
Publisher: Amacom
ISBN: 9781400239610
Category : Business & Economics
Languages : en
Pages : 0

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Book Description
The most effective leaders start by questioning themselves first. Learn how some of the greatest thinkers in history can help prepare you for your role as a leader.

Author: William J. McEwen
Publisher: Simon and Schuster
ISBN: 1595620052
Category : Business & Economics
Languages : en
Pages : 144

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Book Description
"Married to the Brand tells the story of what makes profitable brand relationships work - through the eyes of the consumer, not the marketer. Packed with stories and compelling discoveries from a worldwide consumer database, this book explores why people bond with some brands and not others."--BOOK JACKET.

Author: Gary D. Moore
Publisher: Zondervan Publishing Company
ISBN: 9780310206934
Category : Business & Economics
Languages : en
Pages : 202

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Book Description
Billy Graham has called Sir John M. Templeton, a mutual fund manager, "a legend in our time". Now Gary Moore shares the secrets of Templeton's incredible success with these ten life-changing principles that will enrich those around you as well as yourself.

Author: Shane Parrish
Publisher: Penguin
ISBN: 0593719972
Category : Business & Economics
Languages : en
Pages : 209

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Book Description
Discover the essential thinking tools you’ve been missing with The Great Mental Models series by Shane Parrish, New York Times bestselling author and the mind behind the acclaimed Farnam Street blog and “The Knowledge Project” podcast. This first book in the series is your guide to learning the crucial thinking tools nobody ever taught you. Time and time again, great thinkers such as Charlie Munger and Warren Buffett have credited their success to mental models–representations of how something works that can scale onto other fields. Mastering a small number of mental models enables you to rapidly grasp new information, identify patterns others miss, and avoid the common mistakes that hold people back. The Great Mental Models: Volume 1, General Thinking Concepts shows you how making a few tiny changes in the way you think can deliver big results. Drawing on examples from history, business, art, and science, this book details nine of the most versatile, all-purpose mental models you can use right away to improve your decision making and productivity. This book will teach you how to: Avoid blind spots when looking at problems. Find non-obvious solutions. Anticipate and achieve desired outcomes. Play to your strengths, avoid your weaknesses, … and more. The Great Mental Models series demystifies once elusive concepts and illuminates rich knowledge that traditional education overlooks. This series is the most comprehensive and accessible guide on using mental models to better understand our world, solve problems, and gain an advantage.

Author: Donna Fargo
Publisher: Blue Mountain Arts, Inc.
ISBN: 9781598421668
Category : Poetry
Languages : en
Pages : 70

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Book Description
Written as a guide for how to maintain a healthy, happy lifestyle in today's fast-paced and ever-changing times, this book sets the tone for enjoying life's blessings. Grammy Award-winning singer/songwriter Donna Fargo inspires readers to embrace their uniqueness and appreciate the positive difference they can make every day in their own lives and in the lives of others.