Telephone Courtesy & Client Service PDF Download

Author: Lloyd C. Finch
Publisher:
ISBN:
Category : Customer services
Languages : en
Pages : 76

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Location: Aggie West Library!

Author: Lloyd Finch
Publisher: Crisp Learning
ISBN:
Category : Business & Economics
Languages : en
Pages : 84

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Give employees effective telephone skills and you will see what a powerful business tool the phone can be. Everything from voice inflection to follow-up calls is covered in this course. Understand customers' needs. Ask effective questions. Master proper telephone techniques.

Author: Jeannie Davis
Publisher: Now Hear This
ISBN: 9780944918043
Category : Customer services
Languages : en
Pages : 0

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Beyond Hello won first place in the Business Category of the Colorado Independent Publishers Association (CIPA) Annual Book Awards. And has appeared on the Tattered Cover (Denver, CO) Bookstore's Top 10 Best Selling Business Books List several times.The book's tone is conversational, allowing readers to focus on painting a positive self-portrait. It includes exercises, stories and examples of how attitude, telephone etiquette, communication styles and listening skills impact the bottom line. Each chapter offers value-added tips to help improve rapport-building skills, enhance customer interaction and retain and strengthen relationships through excellent customer service. This comprehensive and well-written tutorial will help you improve every telephone interaction you have with your valued customers.

Author: Dave Ray PhD
Publisher: AuthorHouse
ISBN: 1452000441
Category : Self-Help
Languages : en
Pages : 110

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Book Description
This is self improvement book which is intended to harness the skills of communication between the customer and the service provider. Once you read and reread this well thought out piece, you are expected to modify your approach as it relates to servicing the public. One does not have to be in a five-star setting to receive great service. It is accomplishable at a human level. I hope you will have an open mind to this work.

Author: Jill Renfrew
Publisher: American Animal Hospital Association
ISBN: 1583261923
Category : Medical
Languages : en
Pages : 162

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Accompanying CD-ROM contains ... "a Word document of the full contents [of the book]."--Page xv.

Author: Renee Evenson
Publisher: AMACOM Div American Mgmt Assn
ISBN: 081442032X
Category : Business & Economics
Languages : en
Pages : 306

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Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant. But experienced business author Renée Evenson ensures you always have the right words to defuse tense interactions. In Powerful Phrases for Effective Customer Service, she covers thirty challenging customer behaviors and twenty common employee-caused negative encounters to teach readers how to assess circumstances, choose one of many appropriate responses, and confidently and consistently deliver customer satisfaction. Helpful sample scenarios and tangible instructions bring the phrases to life, while detailed explanations bolster your confidence so that you'll have the right words as tools at your disposal and the skills to take action and deliver those words effectively. Practical and insightful, Powerful Phrases for Effective Customer Service ensures you'll never again be at a loss for what to say to customers. By incorporating language that communicates welcome, courtesy, rapport, enthusiasm, assurance, regret, empathy, and appreciation, you'll not only be capable of overcoming obstacles--you'll strengthen all facets of your customer service.

Author: Rachel Ellison
Publisher: Jones & Bartlett Learning
ISBN: 1284265234
Category : Law
Languages : en
Pages : 460

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"Umiker's Management Skills for the New Health Care Supervisor introduces management concepts to those new to the role and offers practical suggestions for improving effectiveness, both as a supervisor and as an organization, within a health care organization. Ideal for students in undergraduate, community, and career college programs, the text uses a clear, jargon-free writing style"--

Author: Shawn Gilleylen
Publisher:
ISBN: 9780615711065
Category :
Languages : en
Pages :

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Author: Robert W. Lucas
Publisher: McGraw Hill Professional
ISBN: 0071748547
Category : Business & Economics
Languages : en
Pages : 303

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Deliver Valuable Service to a New World of Customers As the economy globalizes, customers are becoming more and more diverse making your job harder than ever. Regardless of differences in values, age, abilities, and other factors, the pressure is on to deliver exceptional customer service every step of the way. Help is here. Please Every Customer provides key information about how people of different cultures and groups communicate, view relationships, and value time—so you can provide the best service for each of your customer’s needs and expectations. Whatever the nationality, age, or gender of your customer, Please Every Customer gives you the tools to: Overcome differences in language Recognize and accommodate customer needs Make positive first impressions Avoid stereotypes Gain trust Listen “actively” Identify crucial nonverbal cues The age-old customer-service maxim “the customer is always right” isn’t enough anymore. Use Please Every Customer as your road map to navigate the new world of customer service.

Author: Marsha L. Heinke
Publisher: American Animal Hosp Assoc
ISBN: 1583261737
Category : Medical
Languages : en
Pages : 586

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