Techniques for the Evaluation of Training in the Hospitality Industry PDF Download

Author: Walker Townsend Williams
Publisher:
ISBN:
Category : Employees
Languages : en
Pages : 120

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Author: Lewis C. Forrest
Publisher:
ISBN: 9780866120098
Category : Food service employees
Languages : en
Pages : 354

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Author: Dr. Sidharth Shankar Raju
Publisher: Lulu Publication
ISBN: 1716069955
Category : Art
Languages : en
Pages : 165

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Book Description
INTRODUCTION Performance has been considered as an accomplishment associated with companies concerning their decided objectives. This has been inclusive of results accomplished, else achieved from input from people else group towards the firm's strategic objective. Such terminology performance included behavior and financial specific results. Brumbach considers performance with greater understanding via including behavioral also as outcomes. As per him, behaviors are results from their title which will get evaluated break away outcomes. Performance has been such an effect. Such part played by every control may get evidenced across 3 parts: being, doing also as Relating.

Author: Jong-jeng Liang
Publisher:
ISBN:
Category : Hospitality industry
Languages : en
Pages : 254

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Book Description
This study measured training systems in the hospitality industry in southeastern Idaho and examined relationships between managers' training activities and employees' overall job performance. The results indicated that hospitality managers perceived training to be essential to their organizational productivity, guest reactions, and employees' job performance. Managers perceived that employees were satisfied with training they received, and they were satisfied with employees' job performance after receiving training. In general, the hospitality managers in southeastern Idaho had positive perceptions of employee training within organizations in spite of the lower training investments reported in this study. A significant relationship was found between managers' training time and employees' overall job performance. No significant relationships were found in this exploratory study between employees' overall job performance and frequency of training, training preparation, percentage of payroll going to training, and managers' years of training experience. Finally, respondents suggested providing more workshops and management courses for skills and staff development and improving training programs.

Author: Olivier Harnisch
Publisher: GRIN Verlag
ISBN: 3640116755
Category :
Languages : en
Pages : 58

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Book Description
Master's Thesis from the year 2007 in the subject Hotel Industry / Catering, grade: "-", London Metropolitan University (Birkbeck College), course: MSc in Organisational Bahaviour, 85 entries in the bibliography, language: English, abstract: A thorough analysis of training needs is an important component of any systematic training strategy. International hotel companies face substantial challenges in terms of human resources development. This situation may lead the assumption that they would therefore apply particular care in the planning, design, implementation and evaluation of their training activities. This study's objectives were to explore whether large hotel companies sufficiently consider organizational, task and person aspects when analyzing their senior management's training needs, and on the other hand, to investigate how systematically they apply the training cycle. The 15 largest international hotel organizations were selected to participate in this qualitative study in which relevant questions were asked to one senior Human Resources Executive of each company via a semi-structured telephone interview. Answers from eleven organizations were obtained. The responses suggest that structured and exhaustive approaches to training needs analysis are the exception rather than the norm. All companies do in some way assess existing training needs. However except for one company, none comprehensively considers all three areas of training needs. The general focus seems to be on persons' needs, and to a lesser degree on the organization's needs and current industry trends. There is a clear preference to rely on performance reviews and individual assessment centre results. These two sources were mentioned by a large majority of respondents. Less often, overall company results in terms of finances, quality and sometimes other balance score card criteria provide an impetus for training activities. This suggests that organizational needs are taken into account. Very li

Author: Leslie Steven May
Publisher: Springer Science & Business Media
ISBN: 9401174237
Category : Education
Languages : en
Pages : 321

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Book Description
In the abstract, training is seen as valuable by most people in business and industry. However, in the rush of providing training programs "on time" and "within budget," evaluation of training is frequently left behind as a "nice to have" addition, if practical. In addition, the training function itself is left with the dilemma of proving its worth to management without a substantive history of evaluation. This book is designed to provide managers, educators, and trainers alike the opportunity to explore the issues and benefits of evaluating business and industry training. The purpose is to motivate more effective decisions for training investments based on information about the value of training in attaining business goals. Without evaluation, the value of specific training efforts cannot be adequately measured, the value of training investments overall cannot be fully assessed, and the contributions of the training function to the corporation's goals cannot be duly recognized. Articles are grouped into three sections, althou~h many themes appear across sections. The first section estabhshes the context of training evaluation in a business organization. The second section emphasizes evaluation of training products and services; and the third section discusses costs and benefits of evaluation, and communication and use of evaluation results in decision making. In Section I, the context of training evaluation is established from a variety of perspectives. First, training and trainin~ evaluation are discussed in the context of corporate strateglc goals.

Author: Debra F. Cannon
Publisher: Pearson Higher Ed
ISBN: 0133454169
Category : Business & Economics
Languages : en
Pages : 470

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Book Description
This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Every hospitality organization needs well-trained employees. Use this text to teach your students how to be excellent trainers who understand the role training plays in the organization, how to design it, and how to deliver it. Students will learn: • How to measure training as an investment in the organization • Assessment methods to determine training needs • Instructional design techniques and

Author: Robert O. Brinkerhoff
Publisher: ReadHowYouWant.com
ISBN: 145877757X
Category : Business & Economics
Languages : en
Pages : 302

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Book Description
Each year, organizations spend millions of dollars trying out new innovations and improvements-and millions will be wasted if they can't quickly find out what's working and what is not. The Success Case Method offers a breakthrough evaluation technique that is easier, faster, and cheaper than competing approaches, and produces compelling evidence decision-makers can actually use. Because it seeks out the best stories of how real individuals have actually used innovations, The Success Case Method can ferret out success no matter how small or infrequent. It can salvage the few ''gems'' of success from a larger initiative that is not doing well or find out how to make a partially successful effort even more successful. The practical methods and tools in this book can help those who initiate and foster change, including leaders, executives, managers, consultants, training directors, and anyone else who is trying to make things work better in organizations get the greatest returns for their investments.

Author: Wuday Jammeh
Publisher:
ISBN:
Category : Hospitality industry
Languages : en
Pages : 113

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Book Description

Author: David K. Hayes
Publisher: John Wiley & Sons
ISBN: 0470084804
Category : Business & Economics
Languages : en
Pages : 506

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Book Description
This book approaches hospitality human resource (HR) management as a decision-making practice that affects the performance, quality, and legal compliance of the hospitality business as a whole. Beginning with a foundation in the hospitality industry, employment law, and HR policies, the coverage includes recruitment, training, compensation, performance appraisal, environmental and safety concerns, ethics and social responsibility, and special issues. Throughout the book, Human Resources Management in the Hospitality Industry focuses on the unique HR dilemmas you face in the hospitality industry.