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Author: Kimberley A. Edwards Publisher: ALA Editions ISBN: 9780838949467 Category : Language Arts & Disciplines Languages : en Pages : 242
Book Description
The real-world initiatives and straightforward advice in this collection will embolden technical services managers and administrators to demonstrate the value of their work to stakeholders throughout their organization.
Author: Kimberley A. Edwards Publisher: ALA Editions ISBN: 9780838949467 Category : Language Arts & Disciplines Languages : en Pages : 242
Book Description
The real-world initiatives and straightforward advice in this collection will embolden technical services managers and administrators to demonstrate the value of their work to stakeholders throughout their organization.
Author: G. Edward Evans Publisher: ISBN: Category : Language Arts & Disciplines Languages : en Pages : 528
Book Description
This volume emphasizes the changes wrought by technology. Chapters are arranged by type of service - reference services and sources, bibliographic instruction, interlibrary loan, circulation, reserve services, special collections, serials, media services and government documents.
Author: John A. GOODMAN Publisher: AMACOM Div American Mgmt Assn ISBN: 081441334X Category : Business & Economics Languages : en Pages : 274
Book Description
The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corporate strategy, it can transcend typical good business to become a profitable word-of-mouth machine that will transform the bottom line. Drawing on over thirty years of research for companies such as 3M, American Express, Chik-Fil-A, USAA, Coca-Cola, FedEx, GE, Cisco Systems, Neiman Marcus, and Toyota, author Goodman uses formal research, case studies, and patented practices to show readers how they can: • calculate the financial impact of good and bad customer service • make the financial case for customer service improvements • systematically identify the causes of problems • align customer service with their brand • harness customer service strategy into their organization's culture and behavior Filled with proven strategies and eye-opening case studies, this book challenges many aspects of conventional wisdom—using hard data—and reveals how any organization can earn more loyalty, win more customers...and improve their financial bottom line.
Author: Publisher: ISBN: Category : Languages : en Pages : 156
Book Description
For more than 20 years, Network World has been the premier provider of information, intelligence and insight for network and IT executives responsible for the digital nervous systems of large organizations. Readers are responsible for designing, implementing and managing the voice, data and video systems their companies use to support everything from business critical applications to employee collaboration and electronic commerce.
Author: Kimberley A. Edwards
Author: Kimberley A. Edwards
Author: 
Author: 
Author: G. Edward Evans
Author: United States. Social and Rehabilitation Service
Author: John A. GOODMAN
Author: 
Author: United States. Department of the Air Force
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Author: Library of Congress. Copyright Office