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Author: Charles Margerison Publisher: ISBN: 9781934747780 Category : Business & Economics Languages : en Pages : 156
Book Description
Team Management presents a set of powerful techniques developed by two influential thinkers and consultants, Dr. Charles Margerison and Dr. Dick McCann. These techniques have been tested worldwide with great success and will improve team performance and business results. Drawing on the original findings of psychologist Carl Jung they have incorporated his works into the Team Management Wheel - a management tool to aid self-understanding, teamwork, career development, communication and leadership. This book provides a new and very effective approach to the development of high-performing team. Drawing upon their work over eight years with more than 100,000 managers throughout the world the authors have identified critical areas of teamwork that recur consistently. They have synthesized their experience and research into key principles that are simple and when applied can lead to a quantum change in team performance. Why do some teams succeed and some teams fail? This important and very practical book provides the answers and gives the reader a proven model for creating and maintaining a winning team. The book also outlines the way in which managers can develop effective work teams and the various organizational processes that need to be put in place for this to be achieved. The practical models and tools within this book will also help the reader improve their own performance, and that of any team they are involved with. Find out what your natural style is and where you are on the Team Management Wheel and learn to adapt your style to link with others. The experience will pay dividends throughout your career and personal life.
Author: Charles Margerison Publisher: ISBN: 9781934747780 Category : Business & Economics Languages : en Pages : 156
Book Description
Team Management presents a set of powerful techniques developed by two influential thinkers and consultants, Dr. Charles Margerison and Dr. Dick McCann. These techniques have been tested worldwide with great success and will improve team performance and business results. Drawing on the original findings of psychologist Carl Jung they have incorporated his works into the Team Management Wheel - a management tool to aid self-understanding, teamwork, career development, communication and leadership. This book provides a new and very effective approach to the development of high-performing team. Drawing upon their work over eight years with more than 100,000 managers throughout the world the authors have identified critical areas of teamwork that recur consistently. They have synthesized their experience and research into key principles that are simple and when applied can lead to a quantum change in team performance. Why do some teams succeed and some teams fail? This important and very practical book provides the answers and gives the reader a proven model for creating and maintaining a winning team. The book also outlines the way in which managers can develop effective work teams and the various organizational processes that need to be put in place for this to be achieved. The practical models and tools within this book will also help the reader improve their own performance, and that of any team they are involved with. Find out what your natural style is and where you are on the Team Management Wheel and learn to adapt your style to link with others. The experience will pay dividends throughout your career and personal life.
Author: Renee Evenson Publisher: AMACOM Div American Mgmt Assn ISBN: 0814417159 Category : Business & Economics Languages : en Pages : 225
Book Description
Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: Planning and goal setting * Time management * Team development * Conflict resolution * Providing feedback * Monitoring performance * Conducting meetings * Managing challenges * Listening * Verbal, nonverbal, and written communication. Readers will learn to identify their personal management style, develop core leadership qualities, and efficiently focus on their own development as managers. Packed with checklists, "real world" practice lessons, and examples of the right and wrong ways to do things, this is the one book every customer service manager needs to thrive.
Author: Kevin J. Smith Publisher: Outskirts Press ISBN: 057818897X Category : Business & Economics Languages : en Pages : 459
Book Description
This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice—plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including: •A Brief History of IT Service Management •Understanding ITIL, COBIT, and ISO •The Consumerization of IT •Making Sense of Cloud and On-Premise •Enterprise Service Management •A Culture of Excellence •An Approach to Leverage Technology •The Exploration of Service Automation The Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead.
Author: Dorothy J. Tudor Publisher: The Stationery Office ISBN: 9780113310975 Category : Business & Economics Languages : en Pages : 220
Book Description
The failure effectively to sustain IT systems and react to change - due to the huge investments that organisations make in these systems - is likely to impact on an organisation's bottom line. This means that an ad hoc approach to IT Service management is not an option. It is vital to focus on business value, good ROI, speed to market, and delivery of solutions in response to change. Agile approaches mean an incremental method to change, early delivery of business value, and collaborative work towards change. Understanding and employing ITIL, PRINCE2, and DSDM together can provide the potential for a well run infrastructure which is responsive to change and will not halt progress. This publication offers practical guidance on how to deliver an IT Service by employing ITIL, PRINCE2, and DSDM Atern together and provides an overview of all three approaches, and describes the benefits of each. It also describes the issues that arise from implementing ITIL, the structure and content of PRINCE2, the breadth of DSDM and how they fit together, where the common areas sit, and where the specialities for each exist.
Author: Marty Cagan Publisher: John Wiley & Sons ISBN: 1119691257 Category : Business & Economics Languages : en Pages : 435
Book Description
"Great teams are comprised of ordinary people that are empowered and inspired. They are empowered to solve hard problems in ways their customers love yet work for their business. They are inspired with ideas and techniques for quickly evaluating those ideas to discover solutions that work: they are valuable, usable, feasible and viable. This book is about the idea and reality of "achieving extraordinary results from ordinary people". Empowered is the companion to Inspired. It addresses the other half of the problem of building tech products?how to get the absolute best work from your product teams. However, the book's message applies much more broadly than just to product teams. Inspired was aimed at product managers. Empowered is aimed at all levels of technology-powered organizations: founders and CEO's, leaders of product, technology and design, and the countless product managers, product designers and engineers that comprise the teams. This book will not just inspire companies to empower their employees but will teach them how. This book will help readers achieve the benefits of truly empowered teams"--
Author: Matthew Skelton Publisher: IT Revolution ISBN: 1942788827 Category : Business & Economics Languages : en Pages : 210
Book Description
Effective software teams are essential for any organization to deliver value continuously and sustainably. But how do you build the best team organization for your specific goals, culture, and needs? Team Topologies is a practical, step-by-step, adaptive model for organizational design and team interaction based on four fundamental team types and three team interaction patterns. It is a model that treats teams as the fundamental means of delivery, where team structures and communication pathways are able to evolve with technological and organizational maturity. In Team Topologies, IT consultants Matthew Skelton and Manuel Pais share secrets of successful team patterns and interactions to help readers choose and evolve the right team patterns for their organization, making sure to keep the software healthy and optimize value streams. Team Topologies is a major step forward in organizational design for software, presenting a well-defined way for teams to interact and interrelate that helps make the resulting software architecture clearer and more sustainable, turning inter-team problems into valuable signals for the self-steering organization.
Author: Jay Kandampully Publisher: Springer Science & Business Media ISBN: 1461415535 Category : Business & Economics Languages : en Pages : 341
Book Description
“Great retailers are great at service. No exceptions. This book offers a wealth of insight into delivering excellent retail service.” ---Leonard L. Berry, Distinguished Professor of Marketing, N.B Zale Chair in Retailing and Market Leadership, Mays Business School, Texas A&M University "With a growing understanding of service as a phenomenon and perspective of business and marketing, retailers are increasingly seeing the need to transform from distribution of products to service providers. This book includes considerable insight regarding the importance of the service perspective and how it can be implemented in retailing." --Christian Grönroos, Professor of Service and Relationship Marketing, CERS Centre for Relationship Marketing and Service Management, Hanken School of Economics, Finland "Consisting of chapters written by leading scholars in service management and retailing from around the world, this comprehensive book offers rich insights for how retailers can excel and achieve sustainable competitive advantage by invoking and implementing service management principles. This enlightening book is a valuable resource for students, researchers and practitioners with an interest in retailing." --A. "Parsu" Parasuraman, Professor of Marketing & The James W. McLamore Chair, School of Business Administration, University of Miami Coral Gables, Florida "Service excellence and service innovation are critical for success in today’s competitive retail marketplace. Service Management: The New Paradigm in Retailing provides a contemporary and transformative lens for accomplishing these essential goals." --Mary Jo Bitner, Professor, Director Center for Services Leadership, W.P. Carey School of Business, Arizona State University
Author: Gerardus Blokdyk Publisher: Createspace Independent Publishing Platform ISBN: 9781717447913 Category : Languages : en Pages : 144
Book Description
Is Team service management linked to key business goals and objectives? How do we go about Comparing Team service management approaches/solutions? Are there Team service management problems defined? Have all basic functions of Team service management been defined? How do we keep improving Team service management? This premium Team service management self-assessment will make you the reliable Team service management domain authority by revealing just what you need to know to be fluent and ready for any Team service management challenge. How do I reduce the effort in the Team service management work to be done to get problems solved? How can I ensure that plans of action include every Team service management task and that every Team service management outcome is in place? How will I save time investigating strategic and tactical options and ensuring Team service management costs are low? How can I deliver tailored Team service management advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Team service management essentials are covered, from every angle: the Team service management self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Team service management outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced Team service management practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Team service management are maximized with professional results. Your purchase includes access details to the Team service management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book.
Author: Marc Lankhorst Publisher: Springer Science & Business Media ISBN: 3642281885 Category : Business & Economics Languages : en Pages : 221
Book Description
Economies around the globe have evolved into being largely service-oriented economies. Consumers no longer just want a printer or a car, they rather ask for a printing service or a mobility service. In addition, service-oriented organizations increasingly exploit new devices, technologies and infrastructures. Agility is the ability to deal with such changing requirements and environments. Agile ways of working embrace change as a positive force and harness it to the organization's competitive advantage. The approach described in this book focuses on the notion of a service as a piece of functionality that offers value to its customers. Instead of solely looking at agility in the context of system or software development, agility is approached in a broader context. The authors illustrate three kinds of agility that can be found in an agile enterprise: business, process and system agility. These three types of agility reinforce each other and establish the foundation for the agile enterprise. Architecture, patterns, models, and all of the best practices in system development contribute to agile service development and building agile applications. This book addresses two audiences. On the one hand, it aims at agile and architecture practitioners who are looking for more agile ways of working in designing and building business services or who are interested in extending and improving their agile methods by using models and model-based architectures. On the other hand, it addresses students of (enterprise) architecture and software development or service science courses, both in computer science and in business administration.
Author: Charles Margerison
Author: Charles Margerison
Author: Renee Evenson
Author: Kevin J. Smith
Author: Dorothy J. Tudor
Author: Gerardus Blokdyk
Author: Marty Cagan
Author: Matthew Skelton
Author: Jay Kandampully
Author: Gerardus Blokdyk
Author: Marc Lankhorst