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Author: United States Government Accountability Office Publisher: Createspace Independent Publishing Platform ISBN: 9781984996862 Category : Languages : en Pages : 34
Book Description
Tax Administration: IRS Continues to Face Management Challenges in its Business Practices and Modernization Efforts
Author: United States Government Accountability Office Publisher: Createspace Independent Publishing Platform ISBN: 9781984996862 Category : Languages : en Pages : 34
Book Description
Tax Administration: IRS Continues to Face Management Challenges in its Business Practices and Modernization Efforts
Author: Publisher: ISBN: Category : Languages : en Pages : 35
Book Description
This testimony discuss the management challenges that continue to face the Internal Revenue Service (IRS). At your request, this statement today will cover four areas: (1) financial management, (2) performance management, (3) computer security, and (4) business systems modernization.
Author: U S Government Accountability Office (G Publisher: BiblioGov ISBN: 9781289131135 Category : Languages : en Pages : 44
Book Description
This testimony discusses the management challenges that continue to face the Internal Revenue Service (IRS). These challenges include (1) computer security, (2) financial management, (3) organizational modernization and performance management, and (4) business systems modernization management. IRS must make progress in all four areas to improve the agency's efficiency and to significantly improve service to taxpayers. IRS has taken important steps in all of these areas, but significant obstacles remain. In the area of computer security, IRS corrected many previously reported weaknesses and is launching a computer security management program that should help it manage its risks in this area. However, serious weaknesses persist that could impair IRS' ability to perform vital functions. In financial management, IRS was able to prepare financial statements this year that received an unqualified opinion. However, this achievement came through the use of substantial, costly, and time-consuming processes to work around IRS' system deficiencies. IRS has reorganized into four taxpayer-focused divisions and has developed a performance management approach consistent with management principles contained in the IRS Restructuring and Reform Act and the Government Performance and Results Act. However, much work remains to be done to complete the foundation and to design and implement business practice changes that will noticeably improve service to taxpayers and IRS' administration of the tax system. Finally, in terms of business systems modernization, IRS has made important progress in developing and implementing fundamental modernization management controls, but considerable work remains.
Author: U S Government Accountability Office (G Publisher: BiblioGov ISBN: 9781289109486 Category : Languages : en Pages : 24
Book Description
Pursuant to a congressional request, GAO discussed the Internal Revenue Service's (IRS) modernization efforts, focusing on the business practice, performance management, and information technology challenges IRS faces. GAO noted that: (1) IRS acknowledges that it will need to do more than make marginal improvements in the efficiency and effectiveness of its current business practices; (2) accordingly, IRS is planning to implement breakthrough changes to those practices; (3) only when these changes are implemented will taxpayers see any appreciable benefits from IRS' multiyear modernization; (4) IRS has some initiatives of this type underway, but they, and other business practice changes, will not be easy to implement; (5) this type of reengineering requires not only a new way of thinking, but also investments in human capital, data collection, and technology; (6) no matter what organizational structure or business practices IRS establishes, successful modernization ultimately depends on whether the employees who are to lead, manage, and carry out agency programs and services can deliver IRS' new mission of top-quality customer service and improved overall compliance; (7) historically, IRS' performance management system emphasized revenue production at the expense of customer service; (8) IRS is developing a new system and has taken the important first step of developing a balanced set of performance measures that is to capture both the customer service and compliance aspects of its new mission; (9) given the difficulties that attend so substantial an effort, it is not surprising that GAO has identified problems; (10) at a fundamental level, it is not clear to GAO that IRS employees fully understand that customer service and compliance can be mutually supporting; (11) such an understanding would be fostered by a coherent set of performance measures, but IRS does not yet have a key measure for voluntary compliance; (12) not only is such a measure important in its own right to track performance on a key aspect of IRS' mission, but it would also provide important data for designing the kinds of products and services taxpayers need and for targeting compliance activities; (13) revamping its time-worn tax processing systems is a critical aspect of modernization; (14) however, IRS must overcome several serious management challenges in its current systems modernization effort before it will be ready to build modernized systems; and (15) in particular, IRS must: (a) complete, enforce, and maintain an enterprise systems architecture; (b) establish and implement sound investment management processes to ensure only incremental, cost-effective system investments are made; and (c) impose software acquisition and life cycle management discipline on each system investment it undertakes.
Author: United States Government Accountability Office
Author: United States Government Accountability Office
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Author: Michael Brostek
Author: U S Government Accountability Office (G
Author: U S Government Accountability Office (G
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Author: United States. General Accounting Office
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