Author: Vance Morris Publisher: Createspace Independent Publishing Platform ISBN: 9781721677177 Category : Languages : en Pages : 172
Book Description
80% of companies say they give great service... Only 8% of customers say those companies give great service 3 in 5 Americans would try a new brand or company for a better service experience Customer service has gotten so bad that 7 in 10 Americans said they were willing to spend more with companies that they believe provide excellent customer service These statistics are as scary as being stuck on It's A Small World for anything more than a minute. But they do not have to define you and your company. You can create a service powerhouse in your company that your competitors will never copy, they are too lazy and slothful. Trust me, if all companies emulated the service provided at Walt Disney World, Ritz Carlton or Zappos, these companies would not stand out as they do. They know: Customer service is not a department. Customer service is not an afterthought. So what can you do? Where do you start? You start right here. In this little book, you will learn many of the secrets of how Disney creates such magical experiences every day, year after year, decade after decade. This is not theory being spewed by some corporate trainer or human resources person that has never worked a day in operations. (No offense to trainers and HR professionals intended) This book covers the exact strategies that I used when I was a Disney Leader. If you have the dedication and drive, you can implement these same strategies in your business or practice. Essentially, if you serve people, this book is for you. Dentist, Day Care, Carpet Cleaner, Computer Repair, Bank, Hotel, or Plummer, it does not matter. You can be the Disney of your industry. I now conduct intensive interactive 3 day "in-the-parks" workshops designed to reveal the secrets that the Walt Disney Company uses on a daily basis to create happiness for guests and profits for shareholders. You get the exact model (Strategies, Tactics and Workbooks) that I used to manage and design some of Disney's iconic restaurants and attractions that delivered world class service and profitability.
Author: Bronislaw Malinowski Publisher: Routledge ISBN: 1317677536 Category : Social Science Languages : en Pages : 535
Book Description
Bronislaw Malinowski’s pathbreaking Argonauts of the Western Pacific is at once a detailed account of exchange in the Melanesian islands and a manifesto of a modernist anthropology. Malinowski argued that the goal of which the ethnographer should never lose sight is ‘to grasp the native’s point of view, his relation to life, to realise his vision of his world.’ Through vivid evocations of Kula life, including the building and launching of canoes, fishing expeditions and the role of myth and magic amongst the Kula people, Malinowski brilliantly describes an inter-island system of exchange - from gifts from father to son to swapping fish for yams - around which an entire community revolves. A classic of anthropology that did much to establish the primacy of painstaking fieldwork over the earlier anecdotal reports of travel writers, journalists and missionaries, it is a compelling insight into a world now largely lost from view. With a new foreword by Adam Kuper.
Author: Bronisław Malinowski Publisher: Masterlab ISBN: 8379915615 Category : Social Science Languages : en Pages : 731
Book Description
Classic text in a modern e-book form. Download it to your handheld reader today and enjoy reading! [From Preface] My esteemed friend, Dr. B. Malinowski has asked me to write a preface to his book, and I willingly comply with his request, though I can hardly think that any words of mine will add to the value of the remarkable record of anthropological research which he has given us in this volume. My observations, such as they are, will deal partly with the writer's method and partly with the matter of his book. In regard to method, Dr. Malinowski has done his work, as it appears to me, under the best conditions and in the manner calculated to secure the best possible results. Both by theoretical training and by practical experience he was well equipped for the task which he undertook. Of his theoretical training he had given proof in his learned and thoughtful treatise on the family among the aborigines of Australia; of his practical experience he had produced no less satisfactory evidence in his account of the natives of Mailu in New Guinea, based on a residence of six months among them. In the Trobriand Islands, to the east of New Guinea, to which he next turned his attention, Dr. Malinowski lived as a native among the natives for many months together, watching them daily at work and at play, conversing with them in their own tongue, and deriving all his information from the surest sources — personal observation and statements made to him directly by the natives in their own language without the intervention of an interpreter. In this way he has accumulated a large mass of materials, of high scientific value, bearing on the social, religious, and economic or industrial life of the Trobriand Islanders. These he hopes and intends to publish hereafter in full; meantime he has given us in the present volume a preliminary study of an interesting and peculiar feature in Trobriand society, the remarkable system of exchange, only in part economic or commercial, which the islanders maintain among themselves and with the inhabitants of neighbouring islands.
Author: U. D. (Frater) Publisher: Llewellyn Worldwide ISBN: 9780738704715 Category : Body, Mind & Spirit Languages : en Pages : 444
Book Description
Of course, Magic is Magic wherever. But Ceremonial Magic - with or without a k ending - is perceived as largely European in origin and practice. The Golden Dawn, Aurum Solis, O.T.O were European and even AMORC, B.O.T.A., G.B.G. were mostly European inspired. As valid as these esoteric orders were and are, they are at best schools and the knowledge taught is now widely available. What is key is not the knowledge but the self-accomplishment that comes only through personal experience (otherwise known as ''self-initiation''). The essence of Magic is a simple formula based on the exercise of Will, Imagination, and Gnosis or Magical Trance. It is a ''technology'' and must be mastered like any technology through understanding and practice. Like playing the piano, it takes discipline to continue practicing basic exercises until it all becomes second nature and can function as an art as well. "And, what for? " Not to perform tricks or miracles. Not to wear fancy robes and chant barbarous words. Not to reach high degrees with grand titles in a secret order. No, it is to transform and transmute your own self and thus to become more than you were, not merely to accelerate normal human evolution but to actually move beyond and be a co-creator. And to finally answer those questions: "Who am I? Where did I come from? Where am I going?" High Magic is an active program for self-discovery and Self-Realization. This book by a famed contemporary German magician self-instructs the student through a series of basic exercises and real magical practices that train the magician through a consistent program combined with examples and explanations. Each step isthorough without extravagance; the program is effective and entirely self-directed (as must be all real learning); the book is encyclopedic in depth and inclusive even of chaos and cyber magic. Tables and Charts simplify the learning process. The system starts with immediate immersion in ritual practice starting with the Kabbalistic Cross and Lesser Banishing Ritual of the Pentagram and moves through beginning to advanced levels of Practical Sigil Magic, Ritual Magic, Elemental Magic, the Greater Ritual of the Pentagram, Planetary Magic, the Hexagram Ritual, Mantra Meditation, the Magical Gaze, Magical Trance, the Pan Ritual, Money Magic, Talisman Magic, Moon Magic, Chaos Magic and Cyber Magic. In each case, practice is used to instruct - nothing is presented as ''theory only.'' You will find everything analyzed, explained and justified with refreshing and truly uncommon common sense! The author fully dispels the myths and subterfuges of archaic magical orders and explores the role of the Unconscious Mind, the issues of Religion and Mysticism, the nature of High and Low Magic, the function of Myth and the role of Drama in Ritual, the Magical Nature of Reality and Magical Perception, Dream Work in relation to Magical Training, the Magical Imagination and training for Visualization, Psychic Protection, Invocation and Evocation, the Calling and Movement of Energies, Charging, Paradigm Shifting, what is really means ''to Keep Silent, '' the power of Intention & definition of Magical Goals, the ritual use of Symbols and Gestures, the power of Words, the Magician''s Universe, the magical pronunciation of Hebrew Letters, the Magician''s Tools, Mantric Sigils, the IAO formula, andmuch more. High Magic is as central to Western culture as are science, technology, the rule of law, democracy and the entrepreneurial economy. Its practice and application should be part of your daily life starting now.
Author: Michael Filimowicz Publisher: Routledge ISBN: 1000575829 Category : Social Science Languages : en Pages : 78
Book Description
Systemic Bias: Algorithms and Society looks at issues of computational bias in the contexts of cultural works, metaphors of magic and mathematics in tech culture, and workplace psychometrics. The output of computational models is directly tied not only to their inputs but to the relationships and assumptions embedded in their model design, many of which are of a social and cultural, rather than physical and mathematical, nature. How do human biases make their way into these data models, and what new strategies have been proposed to overcome bias in computed products? Scholars and students from many backgrounds, as well as policy makers, journalists, and the general reading public will find a multidisciplinary approach to inquiry into algorithmic bias encompassing research from Communication, Art, and New Media.
Author: Dale Hoak Publisher: Stanford University Press ISBN: 9780804724067 Category : History Languages : en Pages : 380
Book Description
This volume contributes to the current reassessment of the "Glorious Revolution" by bringing together the work of leading American, British, and Dutch scholars who present a series of interpretive case studies on a wide variety of political, economic, religious, and cultural issues. What emerges from these fifteen essays is the conviction that in spite of differing angles of approach, the process of reinterpreting the Revolution requires a combined study of English and Dutch history within the context of European history. The long tradition of viewing the events of 1688-89 as a uniquely British affair, which gave birth to liberal England with its contingent political and religious liberties, is finally put to rest.
Author: Tzvi Abusch Publisher: BRILL ISBN: 9004496297 Category : Body, Mind & Spirit Languages : en Pages : 317
Book Description
This volume, edited by Tzvi Zbusch and Karel van der Toorn, contains the papers delivered at the first international conference on Mesopotamian magic held under the auspices of the Netherlands Institute for Advanced Studies (NIAS) in June 1995. It is the first collective volume dedicated to the study of this topic. It aims at serving as a bench-mark and provides analytic and innovative but also sythetic and programmatic essays. Magical texts, forms, and traditions from the Mesopotamian cultural worlds of the third millennium BCE through the first millennium CE, in the Sumerian, Akkadian and Aramaic languages as well as in art, are examined.
Author: J. Agassi Publisher: Springer Science & Business Media ISBN: 9400934912 Category : Science Languages : en Pages : 469
Book Description
In our papers on the rationality of magic, we distinghuished, for purposes of analysis, three levels of rationality. First and lowest (rationalitYl) the goal directed action of an agent with given aims and circumstances, where among his circumstances we included his knowledge and opinions. On this level the magician's treatment of illness by incantation is as rational as any traditional doctor's blood-letting or any modern one's use of anti-biotics. At the second level (rationalitY2) we add the element of rational thinking or thinking which obeys some set of explicit rules, a level which is not found in magic in general, though it is sometimes given to specific details of magical thinking within the magical thought-system. It was the late Sir Edward E. Evans-Pritchard who observed that when considering magic in detail the magician may be as consistent or critical as anyone else; but when considering magic in general, or any system of thought in general, the magician could not be critical or even comprehend the criticism. Evans-Pritchard went even further: he was sceptical as to whether it could be done in a truly consistent manner: one cannot be critical of one's own system, he thought. On this level (rationalitY2) of discussion we have explained (earlier) why we prefer to wed Evans Pritchard's view of the magician's capacity for piece-meal rationality to Sir James Frazer's view that magic in general is pseudo-rational because it lacks standards of rational thinking.
Author: Vance Morris
Author: Bronislaw Malinowski
Author: Bronislaw Malinowski
Author: Bronisław Malinowski
Author: U. D. (Frater)
Author: Michael Filimowicz
Author: Cosimo Bambi
Author: Dale Hoak
Author: Tzvi Abusch
Author: J. Agassi