Author: United States. Congress. Senate. Committee on Governmental Affairs. Subcommittee on Civil Service, Post Office, and General Services
Publisher:
ISBN:
Category : Postal rates
Languages : en
Pages : 40

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Book Description

Author: United States. Congress. House. Committee on Post Office and Civil Service
Publisher:
ISBN:
Category : Postal rates
Languages : en
Pages : 746

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Book Description

Author: United States. Congress. Special Joint Subcommittee on Postal Rates
Publisher:
ISBN:
Category : Postal rates
Languages : en
Pages : 1254

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Book Description

Author: United States. Congress. Senate. Committee on Post Office and Civil Service
Publisher:
ISBN:
Category : Postal rates
Languages : en
Pages : 638

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Book Description

Author: United States. Congress. House. Committee on Post Office and Civil Service
Publisher:
ISBN:
Category : Air mail service
Languages : en
Pages : 172

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Book Description

Author: United States. Congress. Senate. Committee on Post Office and Civil Service. Subcommittee on Postal Rates
Publisher:
ISBN:
Category : Postal rates
Languages : en
Pages : 632

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Book Description
Considers legislation to increase postal rates, establish postal rate and PO employee salary computation policies, revise undeliverable mail handling procedure, and authorize second-class mail status for certain hard-cover publications.

Author: United States. Congress. Senate. Committee on Post Office and Civil Service
Publisher:
ISBN:
Category : Postal rates
Languages : en
Pages : 836

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Book Description
Considers (81) S. 1103.

Author: United States. Congress. Senate. Committee on Governmental Affairs. Subcommittee on Energy, Nuclear Proliferation, and Federal Services
Publisher:
ISBN:
Category : Postal service
Languages : en
Pages : 562

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Book Description

Author: Nigel Hill
Publisher: Gower Publishing, Ltd.
ISBN: 9780566085956
Category : Business & Economics
Languages : en
Pages : 166

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Book Description
The success of your business is underpinned by competitiveness and profitability, both of which are maximized in the long run by doing best what matters most to customers - this book will help you reach that goal. Written by three leading practitioners, this fully revised second edition of How to Measure Customer Satisfaction is a highly practical guide to developing and running an effective customer satisfaction measurement (CSM) programme. To be effective, a CSM programme must first of all produce accurate measures - this book takes readers step-by-step through designing and implementing a CSM survey, highlighting blunders that are commonly made and explaining how to make sure that the measures produced are accurate and credible. It also covers ways of gaining understanding and ownership of the CSM programme throughout the organization, the second key requirement for its long-term success. Importantly this new edition now includes a new section on electronic surveys, which are much more prominent now than when the book was first published in 1999. Finally, the relationship between customer satisfaction and concepts such as loyalty and delight are explored. If you are committed to the future of your company, the ability to measure what your customers think of you is essential - and so is this book!

Author: United States. Congress. Senate. Post Office and Civil Service
Publisher:
ISBN:
Category :
Languages : en
Pages : 1094

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Book Description