Author: John R. Walker
Publisher: John Wiley and Sons
ISBN: 0470077832
Category : Business & Economics
Languages : en
Pages : 513

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Book Description
Order of authors reversed on previous eds.

Author: John R. Walker
Publisher: John Wiley & Sons
ISBN: 1119251958
Category : Technology & Engineering
Languages : en
Pages : 400

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Book Description
Supervision in the Hospitality Industry, 8th Edition focuses on the different roles of employees from beginning leaders, newly promoted supervisor, or anyone planning a career in the hospitality field. A market leader, this text is widely used by thousands of students training for a career in the hospitality industry and current hospitality supervisors alike. Supervision is unique in that it does not solely rely on the supervisor’s point of view; instead, it considers the viewpoints of all levels of associates to create an informed picture of management and supervision in the hospitality industry.

Author: Raphael R. Kavanaugh
Publisher: Pearson Higher Ed
ISBN: 0133475328
Category : Business & Economics
Languages : en
Pages : 407

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Book Description
This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Introduce students to the supervisory skills they’ll need to succeed in a hospitality career. They will be prepared to meet the expectations of management, employees, and guests. SUPERVISION IN THE HOSPITALITY INDUSTRY, 5/e features revised procedures for managing conflict; expanded information on motivation, including a discussion of on-boarding; new information on the role of technology and social media on recruiting and reference checks; new information on the costs and benefits of training; and a discussion of the use of technology for employee scheduling, including scheduling software and company intranets. This book also provides resources to help students create a professional development plan for their career. Authors: Jack D. Ninemeier, Ph.D., CHA, CHE, and Raphael R. Kavanaugh, Ed.D., CHA

Author: John R. Walker
Publisher: John Wiley & Sons
ISBN: 1119749204
Category : Technology & Engineering
Languages : en
Pages : 400

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Book Description
Supervision in the Hospitality Industry, Ninth Edition, is a comprehensive primer designed for beginning leaders, new supervisors promoted from an hourly job, and students planning for careers in the hospitality industry. Covering each essential aspect of first-line supervision, this market-leading textbook helps readers develop the practical skills and knowledge necessary for effectively supervising hospitality workers at all levels of an organization, including cooks, servers, bartenders, front desk clerks, porters, housekeepers, and janitorial staff. Topics include planning and organizing, communication, recruitment and team building, employee training, performance effectiveness, conflict management, and more. The text's unique approach to leading human resources — combining fundamental leadership theory and the firsthand expertise of hospital industry professionals — enables readers to master concrete, results-driven leadership methods and overcome the everyday challenges faced in the real world. Principles of good leadership and supervision are presented in clear, easy-to-understand language and are reinforced by numerous examples, case studies, discussion questions, and activities. The ninth edition of Supervision in the Hospitality Industry remains the ideal text for students and practitioners alike, delivering a basic yet comprehensive knowledge of the different elements of the supervisor's job while helping develop the leadership qualities needed to succeed as a hospitality professional.

Author: Kerry L. Sommerville
Publisher: John Wiley & Sons
ISBN: 0471745227
Category : Business & Economics
Languages : en
Pages : 370

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Book Description
HOSPITALITY EMPLOYEE MANAGEMENT AND SUPERVISION A PRACTICAL RESOURCE FOR MANAGERS AND SUPERVISORS IN HOSPITALITY BUSINESSES In many hospitality establishments, one manager or supervisor is the entire human resources department, making all the hiring and training decisions, often without having a formal human resources background. Filling this knowledge gap, Hospitality Employee Management and Supervision provides both busy professionals and students with a one-stop comprehensive guide to human resources in the hospitality industry. Rather than taking a theoretical approach, this text provides a hands-on, practical, and applications-based approach. The coverage is divided into four sections: legal considerations, employee selection, employee orientation and training, and communication and motivation. Each chapter in this lively and engaging text features: Quotations——Various practitioners in the hospitality industry highlight the chapter’s focus Chapter Objectives and Summaries lay out key concepts and then, at the end of each chapter, review them HRM in Action features highlight real-world HRM experiences that relate to the content presented in each chapter Tales from the Field——Hospitality employees provide accounts of the various challenges they face in the industry Ethical Dilemmas——Scenarios from the hospitality industry which emphasize the role ethics plays in every aspect of the hospitality industry Practice Quizzes and Chapter Review Questions reinforce student comprehension of key concepts Hands-On HRM——Mini-cases based on real-world situations with discussion questions Chapter Key Terms——Bolded within the chapter and then listed at the end of each chapter with definitions

Author: Betsy Bender Stringam
Publisher: Business Expert Press
ISBN: 160649919X
Category : Business & Economics
Languages : en
Pages : 223

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Book Description
The hospitality industry is one of the world's largest and oldest industries. A Profile of the Hospitality Industry provides an inside look to the strategies of this industry. This book reviews the developments, challenges, and opportunities for the hotel, restaurant, foodservice and gaming industries. The hospitality industry is unique in many aspects which makes this book a must read for hospitality students, business students and those interested in management strategy.

Author: David K. Hayes
Publisher: John Wiley & Sons
ISBN: 0470084804
Category : Business & Economics
Languages : en
Pages : 506

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Book Description
This book approaches hospitality human resource (HR) management as a decision-making practice that affects the performance, quality, and legal compliance of the hospitality business as a whole. Beginning with a foundation in the hospitality industry, employment law, and HR policies, the coverage includes recruitment, training, compensation, performance appraisal, environmental and safety concerns, ethics and social responsibility, and special issues. Throughout the book, Human Resources Management in the Hospitality Industry focuses on the unique HR dilemmas you face in the hospitality industry.

Author: Debra F. Cannon
Publisher: Pearson Higher Ed
ISBN: 0133454169
Category : Business & Economics
Languages : en
Pages : 470

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Book Description
This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Every hospitality organization needs well-trained employees. Use this text to teach your students how to be excellent trainers who understand the role training plays in the organization, how to design it, and how to deliver it. Students will learn: • How to measure training as an investment in the organization • Assessment methods to determine training needs • Instructional design techniques and

Author: Bob Brotherton
Publisher: Routledge
ISBN: 0750652950
Category : Business & Economics
Languages : en
Pages : 252

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Book Description
Looks at both specific sectors of the Hospitality industry, such as restaurants, cruises, hotels and contract foodservice. This book highlights the key issues that are encountered within every sector of the industry - operations, IT, marketing and HR among others - thereby providing the reader with an overview of the field.

Author: Tracey Harris
Publisher: CRC Press
ISBN: 0429603541
Category : Business & Economics
Languages : en
Pages : 314

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Book Description
Around the world, hundreds of thousands of supervisors and leaders provide coaching, supervision and leadership to staff every day of the year, yet the majority of supervisors have never attended formal training about how to be an effective supervisor and leader. The majority of supervisors do not refresh their skills, knowledge and capabilities to remain up to date or evaluate their supervisory practice regularly. Supervision is fundamental to ensure that employees meet the requirements of their role, feel supported and valued, and engage in ongoing growth and development. When supervision is effective, it reduces stress, fatigue and burnout. Supervision ensures that employees reflect on their work to maintain high performance and it supports well-being as a professional. This latest book is an essential guide for experienced supervisors and leaders. It is a comprehensive book demonstrating how to provide effective supervision and leadership in the modern workplace. It assists leaders to understand the industrial and ethical context in which supervision is provided, how to evaluate the effectiveness of supervision, and shows supervisors and leaders the specific capabilities that are necessary to be a quality leader and supervisor. This book is a must-read for any supervisor or leader who wants to provide effective supervision and leadership. Each chapter provides valuable information and the latest research on supervision with reflective questions to guide supervisors in their thinking and learning about supervision.