Author: B.C. Research. Management and Productivity Centre
Publisher:
ISBN:
Category :
Languages : en
Pages : 4

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Author: Teresa Amabile
Publisher: Harvard Business Press
ISBN: 1422142736
Category : Business & Economics
Languages : en
Pages : 270

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Book Description
What really sets the best managers above the rest? It’s their power to build a cadre of employees who have great inner work lives—consistently positive emotions; strong motivation; and favorable perceptions of the organization, their work, and their colleagues. The worst managers undermine inner work life, often unwittingly. As Teresa Amabile and Steven Kramer explain in The Progress Principle, seemingly mundane workday events can make or break employees’ inner work lives. But it’s forward momentum in meaningful work—progress—that creates the best inner work lives. Through rigorous analysis of nearly 12,000 diary entries provided by 238 employees in 7 companies, the authors explain how managers can foster progress and enhance inner work life every day. The book shows how to remove obstacles to progress, including meaningless tasks and toxic relationships. It also explains how to activate two forces that enable progress: (1) catalysts—events that directly facilitate project work, such as clear goals and autonomy—and (2) nourishers—interpersonal events that uplift workers, including encouragement and demonstrations of respect and collegiality. Brimming with honest examples from the companies studied, The Progress Principle equips aspiring and seasoned leaders alike with the insights they need to maximize their people’s performance.

Author: Alan G. Lafley
Publisher: Harvard Business Press
ISBN: 142218739X
Category : Business & Economics
Languages : en
Pages : 274

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Book Description
Explains how companies must pinpoint business strategies to a few critically important choices, identifying common blunders while outlining simple exercises and questions that can guide day-to-day and long-term decisions.

Author: James L. Heskett
Publisher: Simon and Schuster
ISBN: 1439108307
Category : Business & Economics
Languages : en
Pages : 345

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Book Description
In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal that leading companies stay on top by managing the service profit chain. Why are a select few service firms better at what they do -- year in and year out -- than their competitors? For most senior managers, the profusion of anecdotal "service excellence" books fails to address this key question. Based on five years of painstaking research, the authors show how managers at American Express, Southwest Airlines, Banc One, Waste Management, USAA, MBNA, Intuit, British Airways, Taco Bell, Fairfield Inns, Ritz-Carlton Hotel, and the Merry Maids subsidiary of ServiceMaster employ a quantifiable set of relationships that directly links profit and growth to not only customer loyalty and satisfaction, but to employee loyalty, satisfaction, and productivity. The strongest relationships the authors discovered are those between (1) profit and customer loyalty; (2) employee loyalty and customer loyalty; and (3) employee satisfaction and customer satisfaction. Moreover, these relationships are mutually reinforcing; that is, satisfied customers contribute to employee satisfaction and vice versa. Here, finally, is the foundation for a powerful strategic service vision, a model on which any manager can build more focused operations and marketing capabilities. For example, the authors demonstrate how, in Banc One's operating divisions, a direct relationship between customer loyalty measured by the "depth" of a relationship, the number of banking services a customer utilizes, and profitability led the bank to encourage existing customers to further extend the bank services they use. Taco Bell has found that their stores in the top quadrant of customer satisfaction ratings outperform their other stores on all measures. At American Express Travel Services, offices that ticket quickly and accurately are more profitable than those which don't. With hundreds of examples like these, the authors show how to manage the customer-employee "satisfaction mirror" and the customer value equation to achieve a "customer's eye view" of goods and services. They describe how companies in any service industry can (1) measure service profit chain relationships across operating units; (2) communicate the resulting self-appraisal; (3) develop a "balanced scorecard" of performance; (4) develop a recognitions and rewards system tied to established measures; (5) communicate results company-wide; (6) develop an internal "best practice" information exchange; and (7) improve overall service profit chain performance. What difference can service profit chain management make? A lot. Between 1986 and 1995, the common stock prices of the companies studied by the authors increased 147%, nearly twice as fast as the price of the stocks of their closest competitors. The proven success and high-yielding results from these high-achieving companies will make The Service Profit Chain required reading for senior, division, and business unit managers in all service companies, as well as for students of service management.

Author: Ransford Tetteh
Publisher: Graphic Communications Group
ISBN:
Category :
Languages : en
Pages : 64

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Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 56

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Book Description
The Bulletin of the Atomic Scientists is the premier public resource on scientific and technological developments that impact global security. Founded by Manhattan Project Scientists, the Bulletin's iconic "Doomsday Clock" stimulates solutions for a safer world.

Author: Richard Parkes Cordock
Publisher: Enterprise Leaders
ISBN:
Category :
Languages : en
Pages : 124

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Book Description
As the owner or director of a small business, you know how important your people and teams are to your company’s success. Having motivated, engaged, driven teams, who are focused on your customers, in-tune with your goals, and firing on all cylinders is key to your company’s success. Whatever size of business you are, your people are everything -- and positively or negatively, the people you employ have a direct impact on your business results. But getting everybody in your team -- whether that is 5, 10, 100 people or more -- performing each day at their highest level is not easy. It requires strong leadership (from you and your fellow directors) as well as a proactive and thoughtful approach to team development. Whilst your larger competitors have access to big budget team development resources you could only dream about, your ‘small biz’ pockets are not so deep and your investment needs to be more carefully considered. So what can you do as a leader in a small business, to actively develop your team(s) making sure every employee comes to work each day and performs their work at a superior level, and delivers stronger business results for you? Enter Enterprise LEADER.. a ‘low-cost’, ready made team development program which is proven to help small businesses -- like yours -- improve team performance and financial and operational results (i.e. more sales, more customers, more profits, more cash, better service, better quality… faster, quicker, easier and with less resources). In this short and easy to digest guide, you’ll discover how -- as a leader in a small business -- you and your fellow directors can use Enterprise LEADER to develop your own people and teams, so that your workforce truly becomes a key part of your competitive advantage. You’ll discover how you can compete with the ‘big boys’ and bring the world class people development tools of Enterprise LEADER to your own company... on a tiny budget. Download this guide today, and learn how you can use Enterprise LEADER to develop your own teams and make your own small business ‘stand out’ for its excellence... even against the ‘corporate big boys’ with deeper pockets and richer resources.

Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 92

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Book Description
For more than 40 years, Computerworld has been the leading source of technology news and information for IT influencers worldwide. Computerworld's award-winning Web site (Computerworld.com), twice-monthly publication, focused conference series and custom research form the hub of the world's largest global IT media network.

Author:
Publisher:
ISBN:
Category : Research
Languages : en
Pages : 674

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Author:
Publisher:
ISBN:
Category :
Languages : en
Pages : 190

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Book Description
The magazine that helps career moms balance their personal and professional lives.