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Author: Lida Citroën Publisher: Kogan Page Publishers ISBN: 1789665949 Category : Business & Economics Languages : en Pages : 265
Book Description
WINNER: Independent Press Awards 2021 - Career Figuring out your next move after transitioning out of the military should start before your last day. Prepare yourself emotionally and professionally to put those hard-earned skills in context of the civilian world. The transition from military to civilian life is more than just a title change; it is a whole new life experience with the sense of excitement and possibility that accompany a transition. Whether you're preparing to retire or separate, Success After Service is written to help all veterans succeed in the civilian workplace. Success After Service provides the tools, resources and strategies to help you adapt to the civilian workplace and evaluate post-military career options. Whether you become an entrepreneur, move into the corporate world or pursue higher education, you will learn how to develop a portfolio of career assets, including your résumé, elevator pitch, online profiles, interview acumen and professional network, empowering you to begin your new career with confidence and clarity. Success After Service is the perfect guide for transitioning military and veterans who seek a coherent set of strategies, resources and steps for building a meaningful, deliberate and rewarding post-military career.
Author: Lida Citroën Publisher: Kogan Page Publishers ISBN: 1789665949 Category : Business & Economics Languages : en Pages : 265
Book Description
WINNER: Independent Press Awards 2021 - Career Figuring out your next move after transitioning out of the military should start before your last day. Prepare yourself emotionally and professionally to put those hard-earned skills in context of the civilian world. The transition from military to civilian life is more than just a title change; it is a whole new life experience with the sense of excitement and possibility that accompany a transition. Whether you're preparing to retire or separate, Success After Service is written to help all veterans succeed in the civilian workplace. Success After Service provides the tools, resources and strategies to help you adapt to the civilian workplace and evaluate post-military career options. Whether you become an entrepreneur, move into the corporate world or pursue higher education, you will learn how to develop a portfolio of career assets, including your résumé, elevator pitch, online profiles, interview acumen and professional network, empowering you to begin your new career with confidence and clarity. Success After Service is the perfect guide for transitioning military and veterans who seek a coherent set of strategies, resources and steps for building a meaningful, deliberate and rewarding post-military career.
Author: Robert W. Lucas Publisher: ISBN: 9780071277501 Category : Customer services Languages : en Pages : 544
Book Description
"Customer Service, 4/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress. Insights and tips are also provided for customer service supervisory personnel
Author: Robert W. Lucas Publisher: McGraw-Hill Education ISBN: 9780073545462 Category : Business & Economics Languages : en Pages : 0
Book Description
Recipient of the 2017 Textbook & Academic Authors Association's Textbook Excellence Award, Customer Service Skills for Success by Robert W. Lucas is the top-selling customer service textbook in the United States. Customer Service Skills for Success 6e addresses real-world customer service issues and provides a variety of updated resources, activities, examples and tips from the author and active professionals in the industry to gain and hold readers' interest while providing insights into the concepts and skills related to customer service. The text begins with a macro view of what customer service involves today and provides projections for the future then focuses on specific skills and related topics. The sixth edition of Customer Service Skills for Success contains 10 chapters divided into three parts, plus the Appendix, Glossary, and Bibliography. These parts focus on different aspects of customer service: (1) The Profession, (2) Skills for Success, and (3) Building and Maintaining Relationships. Along with valuable ideas, guidance, and perspectives, readers will also encounter interviews of real-world service providers, case study scenarios and activities to help you apply concepts learned to real-world situations in order to challenge your thinking on the issues presented.
Author: Leonard L. Berry Publisher: Simon and Schuster ISBN: 0684830868 Category : Business & Economics Languages : en Pages : 278
Book Description
This wise and inspiring book by Leonard Berry, moves far beyond his pioneering work in services marketing and service quality to explain how great service companies meet their toughest challenge: sustaining long-term success. In a world where customers regard flawless products as a given, service is the key differentiator between competitors in any field. From Berry's exacting study of fourteen mature, highly successful, labor-intensive companies comes an astonishing revelation: the single most important factor in building a lasting service business is not a matter of savvy business practice, but of humane values. In all fourteen award-winning companies -- Bergstrom Hotels, The Charles Schwab Corporation, Chick-fil-A, The Container Store, Custom Research Inc., Dana Commercial Credit, Dial-A-Mattress, Enterprise Rent-A-Car, Midwest Express Airlines, Miller SQA, Special Expeditions, St. Paul Saints, USAA, and Ukrop's Super Markets -- values-driven leadership connects with strategic focus, executional excellence, control of destiny, trust-based relationships, generosity, investment in employee success, acting small, and brand cultivation to drive customer satisfaction, innovation, and growth. Dedicating a chapter to each of these nine drivers, this book is the most far-reaching and insightful vision ever presented of the principles and step-by-step actions that continuously bring success to life in a company. Berry's comprehensive model reveals the soul that underlies the strategies and day-to-day operations of great service companies, guiding the thousands of daily decisions of individual employees. Clear, compelling, pathbreaking, Discovering the Soul of Service is essential reading for managers everywhere.
Author: Frances X. Frei Publisher: Harvard Business Press ISBN: 1422133311 Category : Customer relations Languages : en Pages : 262
Book Description
Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.
Author: R. Kent Hughes Publisher: Crossway ISBN: 1433521016 Category : Religion Languages : en Pages : 202
Book Description
Every year thousands of God's servants leave the ministry convinced they are failures. Years ago, in the midst of a crisis of faith, Kent Hughes almost became one of them. But instead he and his wife Barbara turned to God's Word, determined to learn what God had to say about success and to evaluate their ministry from a biblical point of view. This book describes their journey and their liberation from the "success syndrome"-the misguided belief that success in ministry means increased numbers. In today's world it is easy to be seduced by the secular thinking that places a number on everything. But the authors teach that true success in ministry lies not in numbers but in several key areas: faithfulness, serving, loving, believing, prayer, holiness, and a Christlike attitude. Their thoughts will encourage readers who grapple with feelings of failure and lead them to a deeper, fuller understanding of success in Christian ministry. This book was originally published by Tyndale in 1987 and includes a new preface.
Author: Lida Citroën Publisher: Kogan Page ISBN: 9781789665932 Category : Business & Economics Languages : en Pages : 256
Book Description
Prepares veterans transitioning into the civilian workplace for success with practical tools to manage their job search and personal brand.
Author: Tim Schurrer Publisher: Thomas Nelson ISBN: 140022943X Category : Self-Help Languages : en Pages : 238
Book Description
It’s time to redefine success. “The book you’re about to read is an absolute game changer, life changer, and outlook changer. . . . You will never view success the same way again. And that’s a very good thing.” — ERNIE JOHNSON JR., Emmy Award winner and host of TNT’s Inside the NBA There’s a message getting a lot of airtime these days. It says to be successful, you have to step into the spotlight, climb the ladder, become the boss, or chase whatever version of success that’s been dangled in front of you. But what if there’s another way? What if fame, money, and power aren’t all that we should be chasing? In The Secret Society of Success, Tim Schurrer invites you to reevaluate your definition of success and learn a new, freer way to go about achieving it. How do you learn this approach? With the Secret Society as your guide—a community of people who know how to make an impact, whether they have the spotlight or not. The Secret Society will teach you to define success for yourself; contribute to your team without minding who gets the credit; make an impact that spans far beyond yourself, regardless of the size of your platform; navigate living in the tension between contentment and striving; go from feeling anxious, overwhelmed, and restless in your job to being confident in the value you bring to the team; and discover meaning and fulfillment in the work that you do. Through powerful stories of people like the CEO of Apple Tim Cook, NBA all-star LeBron James, Fred Rogers of Mister Rogers’ Neighborhood, and people whose names you’ve never heard of, you will discover that the success you’re looking for is within your reach, wherever you are and whatever your role. “The Secret Society of Success is an important book that everyone should read. It is not only insightful; it’s inspirational. This book captures what it really means to be successful. I am for one ready to up my game! Thank you, Tim, for giving me this gift!” — DAVID NOVAK, cofounder and former chairman and CEO of Yum! Brands (KFC, Taco Bell, Pizza Hut)
Author: Jon Gordon Publisher: John Wiley & Sons ISBN: 0470888547 Category : Business & Economics Languages : en Pages : 163
Book Description
Bestselling author Jon Gordon returns with his most inspiring book yet—filled with powerful lessons and the greatest success strategies of all. Michael wakes up in the hospital with a bandage on his head and fear in his heart. The stress of building a growing business, with his wife Sarah, caused him to collapse while on a morning jog. When Michael finds out the man who saved his life is a Carpenter he visits him and quickly learns that he is more than just a Carpenter; he is also a builder of lives, careers, people, and teams. As the Carpenter shares his wisdom, Michael attempts to save his business in the face of adversity, rejection, fear, and failure. Along the way he learns that there's no such thing as an overnight success but there are timeless principles to help you stand out, excel, and make an impact on people and the world. Drawing upon his work with countless leaders, sales people, professional and college sports teams, non-profit organizations and schools, Jon Gordon shares an entertaining and enlightening story that will inspire you to build a better life, career, and team with the greatest success strategies of all. If you are ready to create your masterpiece, read The Carpenter and begin the building process today.
Author: Lida Citroën
Author: Lida Citroën
Author: Robert W. Lucas
Author: Robert W. Lucas
Author: Leonard L. Berry
Author: Frances X. Frei
Author: R. Kent Hughes
Author: Lida Citroën
Author: Tim Schurrer
Author: Jon Gordon
Author: Marnie Stockman