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Author: R.P. Mohanty & R.R. Lakhe Publisher: Jaico Publishing House ISBN: 8172249535 Category : Business & Economics Languages : en Pages : 401
Book Description
The service sector contributes to the economy by absorbing surplus labor released from the agriculture and manufacturing sectors due to automations. It plays a positive role in maintaining economic stability. This sector covers many organizations such as health-care, education, banking, municipalities,etc. This book is about understanding TQM concepts and applications in the service sector.
Author: R.P. Mohanty & R.R. Lakhe Publisher: Jaico Publishing House ISBN: 8172249535 Category : Business & Economics Languages : en Pages : 401
Book Description
The service sector contributes to the economy by absorbing surplus labor released from the agriculture and manufacturing sectors due to automations. It plays a positive role in maintaining economic stability. This sector covers many organizations such as health-care, education, banking, municipalities,etc. This book is about understanding TQM concepts and applications in the service sector.
Author: Lars Witell Publisher: ISBN: 9780857249029 Category : Electronic books Languages : en Pages : 147
Book Description
This e-book discusses and contributes to the further development of the theory of attractive quality, often referred to as the Kano model. The theory of attractive quality was introduced to the Western world through the 1984 paper entitled OC Attractive Quality and Must-Be QualityOCO by Professor Noriaki Kano and his colleagues (Kano et al., 1984). This e-book aims to encourage research on the theory of attractive quality to enter a new phase of development. It especially calls for empirical investigations into the use and application of the Kano model and theoretical development of the theory of attractive quality. This e-book spans a wide range of topics, from further extensions of the Kano methodology and new approaches to the classification of quality attributes, to lifecycles of quality attributes and the theory of attractive quality."
Author: Bo Bergman Publisher: McGraw-Hill Companies ISBN: Category : Business & Economics Languages : en Pages : 488
Book Description
Introduces quality management and methodology at an undergraduate level. Divided into five parts, it offers a comprehensive review of the subject and includes appendices of basic statistics.
Author: D.R. Kiran Publisher: Butterworth-Heinemann ISBN: 0128110368 Category : Technology & Engineering Languages : en Pages : 582
Book Description
Total Quality Management: Key Concepts and Case Studies provides the full range of management principles and practices that govern the quality function. The book covers the fundamentals and background needed, as well as industry case studies and comprehensive topic coverage, making it an invaluable reference to both the novice and the more experienced individual. Aspects of quality control that are widely utilized in practice are combined with those that are commonly referred to on University courses, and the latest developments in quality concepts are also presented. This book is an ideal quick reference for any manager, designer, engineer, or researcher interested in quality. - Features two chapters on the latest ISO standards - Includes an introduction to statistics to help the reader fully grasp content on statistical quality control - Contains case studies that explore many TQM themes in real life situations
Author: Klaus Schwab Publisher: Crown Currency ISBN: 1524758876 Category : Business & Economics Languages : en Pages : 194
Book Description
World-renowned economist Klaus Schwab, Founder and Executive Chairman of the World Economic Forum, explains that we have an opportunity to shape the fourth industrial revolution, which will fundamentally alter how we live and work. Schwab argues that this revolution is different in scale, scope and complexity from any that have come before. Characterized by a range of new technologies that are fusing the physical, digital and biological worlds, the developments are affecting all disciplines, economies, industries and governments, and even challenging ideas about what it means to be human. Artificial intelligence is already all around us, from supercomputers, drones and virtual assistants to 3D printing, DNA sequencing, smart thermostats, wearable sensors and microchips smaller than a grain of sand. But this is just the beginning: nanomaterials 200 times stronger than steel and a million times thinner than a strand of hair and the first transplant of a 3D printed liver are already in development. Imagine “smart factories” in which global systems of manufacturing are coordinated virtually, or implantable mobile phones made of biosynthetic materials. The fourth industrial revolution, says Schwab, is more significant, and its ramifications more profound, than in any prior period of human history. He outlines the key technologies driving this revolution and discusses the major impacts expected on government, business, civil society and individuals. Schwab also offers bold ideas on how to harness these changes and shape a better future—one in which technology empowers people rather than replaces them; progress serves society rather than disrupts it; and in which innovators respect moral and ethical boundaries rather than cross them. We all have the opportunity to contribute to developing new frameworks that advance progress.
Author: Sunil Luthra Publisher: CRC Press ISBN: 1000194493 Category : Technology & Engineering Languages : en Pages : 176
Book Description
Organisations are now focused on total customer satisfaction. However there is a lack of understanding the requirements and the customer needs. Total Quality Management (TQM) integrates all phases and ensures a defect free quality product. This textbook provides the understanding of all aspects of TQM and the implementation. This textbook covers all aspects of TQM, discusses quality systems in detail, highlights the importance of the needs of the customer, and presents the concept of Total Productive Maintenance (TPM). Written as a textbook for students of engineering and management, but also explains all quality systems which will be helpful to all organisations in choosing the correct quality system and helpful to managers in decision making while analyzing any process. A solutions manual and power point presentations slides are available for qualified adoptions.
Author: Gopal K. Kanji Publisher: Routledge ISBN: 1134514816 Category : Business & Economics Languages : en Pages : 280
Book Description
Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM. This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success. Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.
Author: Dr. Ashad ullah Qureshi Publisher: Concepts Books Publication ISBN: Category : Technology & Engineering Languages : en Pages : 47
Book Description
The main aim of this dissertation is to study in detail the fundamentals of Total Quality Management (TQM) and sustainable performance to any organization. Though many have written about TQM this report will focus on the fundamentals of TQM implementations. The implementation process basics that are affecting making TQM a successful change management program in this dynamic market scenario are the key points in the study. The ever-changing market conditions what is called hyper-competition is pushing manufacturers all over the world to look for a better way of doing business.
Author: Realyvásquez-Vargas, Arturo Publisher: IGI Global ISBN: 1799810534 Category : Medical Languages : en Pages : 334
Book Description
Employees of different labor sectors are involved in different projects and pressed to deliver results in a specific period of time, which increases their mental workload. This increase can lead to a high mental workload, which in turn leads to a decline in job performance. Therefore, strategies for managing mental workload and promoting mental health have become necessary for corporate success. Evaluating Mental Workload for Improved Workplace Performance is a critical scholarly book that provides comprehensive research on mental workload and the effects, both adverse and positive, that it can have on employee populations as well as strategies for decreasing or deleting it from the labor sector. Highlighting an array of topics such as psychosocial factors, critical success factors (CSF), and technostress, this book is ideal for academicians, researchers, managers, ergonomists, engineers, industrial designers, industry practitioners, and students.
Author: R.P. Mohanty & R.R. Lakhe
Author: R.P. Mohanty & R.R. Lakhe
Author: Lars Witell
Author: Bo Bergman
Author: D.R. Kiran
Author: Klaus Schwab
Author: Sunil Luthra
Author: Gopal K. Kanji
Author: David L. Goetsch
Author: Dr. Ashad ullah Qureshi
Author: Realyvásquez-Vargas, Arturo