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Author: H. David Sherman Publisher: Springer Science & Business Media ISBN: 0387332316 Category : Business & Economics Languages : en Pages : 344
Book Description
Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance — Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.
Author: H. David Sherman Publisher: Springer Science & Business Media ISBN: 0387332316 Category : Business & Economics Languages : en Pages : 344
Book Description
Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance — Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.
Author: Cram101 Textbook Reviews Publisher: Cram101 ISBN: 9781478487753 Category : Languages : en Pages : 68
Book Description
Never HIGHLIGHT a Book Again Includes all testable terms, concepts, persons, places, and events. Cram101 Just the FACTS101 studyguides gives all of the outlines, highlights, and quizzes for your textbook with optional online comprehensive practice tests. Only Cram101 is Textbook Specific. Accompanies: 9780872893795. This item is printed on demand.
Author: Wade D. Cook Publisher: ISBN: 9781434830234 Category : Data envelopment analysis Languages : en Pages : 248
Book Description
The current book introduces the methodology of data envelopment analysis (DEA). DEA uses mathematical programming techniques and models to evaluate the performance of peer units (e.g., bank branches, hospitals and schools) in terms of multiple inputs used and multiple outputs produced. DEA examines the resources available to each unit and monitors the "conversion" of these resources (inputs) into the desired outputs. The book gives an overview of the various models from the literature, and the geometric interpretations provided permit the reader to go beyond the mathematics. Various topics are covered relating to important practical considerations. These include dealing with time series data as well as methods for restricting multipliers. The book will thus provide students, researchers and practitioners with a solid understanding of the methodology, its uses and its potential.
Author: H. David Sherman
Author: H. David Sherman
Author: Cram101 Textbook Reviews
Author: Wade D. Cook