Study Guide for Operations Management PDF Download

Author: Jay Heizer
Publisher:
ISBN: 9780135107256
Category :
Languages : en
Pages : 0

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Author: Steven A. Melnyk
Publisher: McGraw-Hill/Irwin
ISBN: 9780256230093
Category : Business & Economics
Languages : en
Pages : 0

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Author: Jay Heizer
Publisher: Prentice Hall
ISBN: 9780136126188
Category :
Languages : en
Pages : 380

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Book Description
The study guide reinforces what is learned in class by providing students with practice problems and self-study quizzes.

Author: Jay Heizer
Publisher: Prentice Hall
ISBN: 9780136025696
Category :
Languages : en
Pages : 384

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Author: David Bamford
Publisher: John Wiley & Sons
ISBN: 0470685395
Category : Business & Economics
Languages : en
Pages : 224

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Book Description
This book is a novel treatment of Operations Management. It takes a fresh insight to this increasingly important topic, exploring fundamental principles equally applicable to service and manufacturing situations. The book adapts a strategic stance by providing a framework for effective decision making and is aimed at practising managers who need to design working processes, manage change and make decisions within a strategic framework. The framework and supporting case vignettes allow the practitioner to grasp essential concepts quickly in a range of different operational contexts. "Bamford and Forrester have done an excellent job in creating a concise, salient, and appealing approach - they have captured the essential elements of designing processes, products and work organizations; exploring approaches to operations planning and control; managing change through effective project management and technology transfer; and then managing quality and improvement strategies". —Professor Rob Handfield, Professor of Supply Chain Management, North Carolina State University, USA "This is an excellent concise text that introduces students to all of the key areas - it's an invaluable aid for students in understanding all of the major aspects of operations and their importance to the success of businesses". —Professor Steve Brown, Professor of Management, University of Exeter Business School, University of Exeter, UK "For today's or tomorrow's business leaders this text has well structured invaluable content ready for immediate adoption. Follow the guide, put it into practice, and the rewards will follow". —Mr Vernon Barker, Managing Director, First TransPennine Express, First Group Plc, UK "This book combines technical theory 'book smarts' with real life experience 'street smarts' in a flowing read". —Mr Stephen Oliver, Vice President Marketing & Sales, Vicor Corporation, Boston, USA

Author: Brad Cleveland
Publisher: ICMI Press (International Customer Management Institute)
ISBN: 9780970950758
Category : Business
Languages : en
Pages : 474

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Book Description
This handbook is part two of ICMI's comprehensive, four-part series on call center management, which includes people management, operations management, customer relationship management, and leadership and business management. The Call Center Operations Management Handbook and Study Guide provides this solid foundation through an examination of key performance indicators, call center planning and management processes, call center technology and facilities management. The guide begins with an explanation of service level and response time -- key objectives that measure the accessibility of the center. A detailed examination of other key performance indicators follows. The third section of the guide provides an in-depth discussion of the planning and management processes upon which call center operations depend, including forecasting, staffing and scheduling. The guide then transitions from processes to technology with an integrated look at the technologies present in the best of today's centers. The guide closes with site selection, call center design, health and safety issues, and disaster recovery principles.

Author: Sang M. Lee
Publisher:
ISBN:
Category : Production management
Languages : en
Pages : 204

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Book Description

Author: William J. Stevenson
Publisher:
ISBN:
Category : Production management
Languages : en
Pages : 0

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Author: William J. Stevenson
Publisher:
ISBN:
Category : Production management
Languages : en
Pages : 275

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Book Description

Author: Stephen H. Replogle
Publisher:
ISBN:
Category : Production management
Languages : en
Pages : 233

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Book Description