Student Study Guide to Accompany Customer Service PDF Download

Author: Sharon Massen
Publisher:
ISBN: 9780077230432
Category : Customer services
Languages : en
Pages : 225

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Book Description

Author: Velsoft Training Materials
Publisher:
ISBN:
Category : Customer relations
Languages : en
Pages : 56

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Book Description
Including various self-reflection exercises, this book is designed around six critical elements of customer service that, when a company truly embraces them, bring customers back to experience service that outdoes the competition. --

Author: Bruce Wingerd
Publisher: Lippincott Williams & Wilkins
ISBN: 1609138694
Category : Medical
Languages : en
Pages : 419

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Book Description
This Student Notebook and Study Guide, the ideal companion to Bruce Wingerd's The Human Body, reinvents the traditional study guide by giving students a tool to help grasp information in class and reinforce learning outside of class. Too often, students struggle to both learn the concepts presented and simultaneously record crucial information. The Student Notebook and Study Guide provides a structure for recording in-class material that parallels the text’s concept presentation, and includes supplemental questions and activities for assignment outside of the classroom. A complete answer guide for both the in-class and out-of-class materials is available online.

Author:
Publisher:
ISBN: 9781891749049
Category :
Languages : en
Pages : 214

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Book Description
Study guide for Customer Service Specialist Certification Examination

Author: Lansing Prescott
Publisher: McGraw-Hill Science/Engineering/Math
ISBN: 9780072993233
Category : Science
Languages : en
Pages : 448

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Book Description

Author: Diane Papalia
Publisher: McGraw-Hill Humanities/Social Sciences/Languages
ISBN: 9780077234935
Category : Developmental psychobiology
Languages : en
Pages : 0

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Book Description

Author: Harm J. de Blij
Publisher: Wiley
ISBN: 9780471263814
Category : Science
Languages : en
Pages : 270

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Book Description
Building upon the strength and success of deBlij & Muller's best-sellingGeography: Realms, Regions, and Concepts, Tenth Edition, CONCEPTS AND REGIONS offers students and instructors all of the content that has made Regions the definitive World Regional Geography text but in a briefer, technologically-rich package. At about one-half the length of most world regional texts, the text offers brief regional descriptions, applications of core concepts, and definitions to acquaint students with the spatial interconnections between the human and physical systems of the earth. Study Guide Students will benefit from the learning objectives, self-test questions, practice exams, term paper pointers, 48 outline maps and map exercised found in this revised Study Guide.

Author: Martin Silberberg
Publisher: McGraw-Hill Science/Engineering/Math
ISBN: 9780072828443
Category : Science
Languages : en
Pages : 484

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Author: James E. Brady
Publisher: John Wiley & Sons
ISBN: 0470184647
Category : Science
Languages : en
Pages : 553

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Book Description
The image on the front cover depicts a carbon nanotube emerging from a glowing plasma of hydrogen and carbon, as it forms around particles of a metal catalyst. Carbon nanotubes are a recently discovered allotrope of carbon. Three other allotropes of carbon-buckyballs, graphite, and diamond-are illustrated at the left, as is the molecule methane, CH4, from which nanotubes and buckyballs can be made. The element carbon forms an amazing number of compounds with structures that follow from simple methane, found in natural gas, to the complex macromolecules that serve as the basis of life on our planet. The study of chemistry also follows from the simple to the more complex, and the strength of this text is that it enables students with varied backgrounds to proceed together to significant levels of achievement.

Author: Kenneth W. Raymond
Publisher: Wiley
ISBN: 9780471737711
Category : Science
Languages : en
Pages : 556

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Book Description
Finally readers have a shorter, less intimidating introduction to general, organic and biological chemistry! Not only is Raymond's text concise, it also takes an integrated approach to presenting important topics in a way that makes the material easier to understand. In this approach, similarities can be exploited and concepts reinforced. The result is that readers see the strong connections that exist between these three branches of chemistry.