Strategically Re-engineering Billing Systems in Telecommunications : Unleashing the Power of Your Billing System to Ensure World Class Customer Service PDF Download

Author: Canadian Institute (1985- )
Publisher:
ISBN: 9781551833514
Category :
Languages : en
Pages :

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Author: A. T. Bell
Publisher: Virtualbookworm.com Publishing
ISBN: 1589397371
Category : Business & Economics
Languages : en
Pages : 337

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Book Description
FINALLY AN ALL INCLUSIVE TELECOMMUNICATIONS BILLING REFERENCE! This book can easily be referred to as the bible of telecommunications billing. It far exceeds what any other author has previously been able to provide. For experienced telecommunications professionals, it provides important information on how to streamline existing billing business processes. It shows how an organization needs to evolve billing information and business system architectures to support the future needs of the consumer. It is a strategic billing reference which goes beyond basic billing concepts. For less experienced telecom professionals, it is an introductory reference for telecom billing. It provides the reader with the background necessary to understand all aspects of this difficult subject. This is an excellent billing textbook for new telecom students or individuals working in the telecommunications field. It surpasses any preceding books written on this subject. Unlike its counterparts, this book assumes no understanding of telecom billing. When finished, the reader will be well versed in billing terms, processes, and strategies.

Author: Jane M. Hunter
Publisher: McGraw Hill Professional
ISBN: 9780071408578
Category : Business & Economics
Languages : en
Pages : 484

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In telecom, the right billing system, operating efficiently, is key to profitability. This title offers comprehensive, practical help to telecom managers facing strategic decisions in this area.

Author: S. West
Publisher: Springer Science & Business Media
ISBN: 9780412825408
Category : Technology & Engineering
Languages : en
Pages : 388

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Book Description
Information systems for very large applications present problems of scale which generate the need for particular software design techniques. The system used by BT for its customer services is usable as a paradigm for any user operating with a large and complex client base. This book will cover some of the more important systems currently deployed by BT to manage its multi-million customer network, the architecture that guides these systems, the evolving technology from which they are built and the future directions in their evolution. Computing Systems for Global Telecommunications is essential reading for software engineers working on all types of large Operational Support Systems; systems designers working for telecommunications providers; advanced undergraduate and postgraduate students and researchers studying software engineering.

Author: Avi Ofrane
Publisher: Althos
ISBN: 9780974278742
Category : Technology & Engineering
Languages : en
Pages : 48

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Book Description
This book explains how companies bill for telephone and data services, information services, and non-communication products and services. Billing and customer care systems convert the bits and bytes of digital information within a network into the money that will be received by the service provider. To accomplish this, these systems provide account activation and tracking, service feature selection, selection of billing rates for specific calls, invoice creation, payment entry and management of communication with the customer. The authors have worked with hundreds of companies and many types of billing system and discovered that in the early 2000s, the functions of billing systems were dramatically changing due to the combining of voice, data and other types of services. Billing systems have also been transforming to allow for charging of non-traditional products and services such as candy from vending machines, tickets for entertainment events, and home delivery of pizza. This book provides the fundamentals for telecom billing and customer service systems. The topics that are explained include: types of services, standard billing processes, real time billing, multilingual support, multiple currencies, inter-carrier settlements, event sources and tracking, mediation devices, call detail records (CDRs), call processing, cycle billing, clearinghouse, invoicing, management reporting, processing payments, and posting to the financial system. Also included are the fundamentals of Customer Relationship Management (CRM), account activation, account management, billing system costs, call center, collections, exchange message record (EMR), automatic message accounting (AMA), carrier inter-exchange billing exchange record (CIBER), transferred accounting process (TAP), network data management-usage (NDM-U), interim standard 124 (IS-124), applications service providers (ASPs), local number portability (LNP), and customer self-care.

Author: Victor Morgante
Publisher:
ISBN:
Category :
Languages : en
Pages : 156

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Book Description
This book is an essential reference for both experienced telecommunications professionals and for those being introduced to telecommunications billing for the first time. Billing systems are the heartbeat of a telecommunications company and keeping the billing system running requires adroit knowledge and implementation of the End-to-End Billing Process. Regardless of which telecommunications billing system you work with, pre-paid or post-paid, understanding the fundamentals of the key functions and processes is essential to the success of failure of the billing system. Whether implementing a new billing system or replacing one, or managing a billing team, taking charge of the End-to-End Billing Process is critical.This book covers the terms, processes and techniques involved in telecommunications billing in an accessible manner and is ideal to share with the entire team working on a billing system. The complexity of billing systems is broken down into component parts so that the knowledge is accessible.Based on years of experience this book covers the things that you and your team need to consider when operating, implementing and building billing systems.

Author: Graham Chen
Publisher: Wiley-IEEE Press
ISBN:
Category : Business & Economics
Languages : en
Pages : 298

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Electrical Engineering / Telecommunications Integrated Telecommunications Management Solutions A volume in the IEEE Press Series on Network Management Salah Aidarous and Thomas Plevyak, Series Editors In Integrated Telecommunications Management Solutions, two commercial software technologists offer you practical insights into managing the business software life cycle. This book will enable you to plan effective business solutions with the ever-changing technology requirements of the telecommunications industry. It provides the essentials for business process reengineering from a software-development perspective that transcends the search for the best technology of the day. The principles and processes of developing integrated solutions to telecommunications management problems discussed will outlast those offered by individual hardware and software technologies. An in-depth report on successful software-development solutions in a multiple-technology environment will help you to improve your own software-development practices. You will build better business solutions with guidance such as: Fundamental requirements for integrated solutions in the telecommunications industry A range of requirements and strategies for different types of technology integration from a software engineering perspective Commercially focused software development Business- and commercial-based open standards approaches Integrated Telecommunications Management Solutions is a valuable resource for technical managers, software architects, and designers who need to maintain efficient telecommunications networks on a daily basis.

Author: Kenneth C. Laudon
Publisher: Pearson Educación
ISBN: 9789702605287
Category : Business & Economics
Languages : en
Pages : 618

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Book Description
Management Information Systems provides comprehensive and integrative coverage of essential new technologies, information system applications, and their impact on business models and managerial decision-making in an exciting and interactive manner. The twelfth edition focuses on the major changes that have been made in information technology over the past two years, and includes new opening, closing, and Interactive Session cases.

Author: Introbooks
Publisher:
ISBN:
Category :
Languages : en
Pages : 50

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In these highly competitive times and with so many technological advancements, it is impossible for any industry to remain isolated and untouched by innovations. In this era of digital economy, the banking sector cannot exist and operate without the various digital tools offered by the ever new innovations happening in the field of Artificial Intelligence (AI) and its sub-set technologies. New technologies have enabled incredible progression in the finance industry. Artificial Intelligence (AI) and Machine Learning (ML) have provided the investors and customers with more innovative tools, new types of financial products and a new potential for growth.According to Cathy Bessant (the Chief Operations and Technology Officer, Bank of America), AI is not just a technology discussion. It is also a discussion about data and how it is used and protected. She says, "In a world focused on using AI in new ways, we're focused on using it wisely and responsibly."

Author: Bruce A. Pasternack
Publisher: Crown Business
ISBN: 0307337316
Category : Business & Economics
Languages : en
Pages : 265

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Book Description
Every company has a personality. Does yours help or hinder your results? Does it make you fit for growth? Find out by taking the quiz that’s helped 50,000 people better understand their organizations at OrgDNA.com and to learn more about Organizational DNA. Just as you can understand an individual’s personality, so too can you understand a company’s type—what makes it tick, what’s good and bad about it. Results explains why some organizations bob and weave and roll with the punches to consistently deliver on commitments and produce great results, while others can’t leave their corner of the ring without tripping on their own shoelaces. Gary Neilson and Bruce Pasternack help you identify which of the seven company types you work for—and how to keep what’s good and fix what’s wrong. You’ll feel the shock of recognition (“That’s me, that’s my company”) as you find out whether your organization is: • Passive-Aggressive (“everyone agrees, smiles, and nods, but nothing changes”): entrenched underground resistance makes getting anything done like trying to nail Jell-O to the wall • Fits-and-Starts (“let 1,000 flowers bloom”): filled with smart people pulling in different directions • Outgrown (“the good old days meet a brave new world”): reacts slowly to market developments, since it’s too hard to run new ideas up the flagpole • Overmanaged (“we’re from corporate and we’re here to help”): more reporting than working, as managers check on their subordinates’ work so they can in turn report to their bosses • Just-in-Time (“succeeding, but by the skin of our teeth”): can turn on a dime and create real breakthroughs but also tends to burn out its best and brightest • Military Precision (“flying in formation”): executes brilliant strategies but usually does not deal well with events not in the playbook • Resilient (“as good as it gets”): flexible, forward-looking, and fun; bounces back when it hits a bump in the road and never, ever rests on its laurels For anyone who’s ever said, “Wow, that’s a great idea, but it’ll never happen here” or “Whew, we pulled it off again, but I’m tired of all this sprinting,” Results provides robust, practical ideas for becoming and remaining a resilient business. Also available as an eBook From the Hardcover edition.