Steve Jobs and the Apple Experience (EBOOK BUNDLE) PDF Download

Author: Carmine Gallo
Publisher: McGraw-Hill Professional
ISBN: 0071806202
Category : Business & Economics
Languages : en
Pages : 782

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Book Description
RETHINK your products. REVITALIZE your brand. REINVENT your business. 3 eBooks in 1! THE PRESENTATION SECRETS OF STEVE JOBS The Wall Street Journal bestselling guide to unforgettable presentations “The Presentation Secrets of Steve Jobs reveals the operating system behind any great presentation and provides you with a quick-start guide to design your own passionate interfaces with your audiences.” —Cliff Atkinson, author of Beyond Bullet Points and The Activist Audience THE INNOVATION SECRETS OF STEVE JOBS "Apple changed the world with the Mac and hasn't stopped innovating since. Carmine Gallo reveals the secrets and gives you the tools to unleash your inner Steve." —Marc Benioff, chairman and CEO of salesforce.com and author of the national bestseller Behind the Cloud THE APPLE EXPERIENCE Apple’s 5 Core Principles—now in the palm of your hand! "There are three pillars of enchantment: likability, trustworthiness, and quality. The Apple experience is the best modern-day example of all three pillars. Carmine's book will help you understand and implement the same kind of world-class experience." —Guy Kawasaki, author of Enchantment: The Art of Changing Hearts, Minds, and Actions and former chief evangelist of Apple

Author: Carmine Gallo
Publisher: McGraw Hill Professional
ISBN: 0071813284
Category : Business & Economics
Languages : en
Pages : 298

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Book Description
Praise for THE APPLE EXPERIENCE "There are three pillars of enchantment: likability, trustworthiness, and quality. The Apple experience is the best modern-day example of all three pillars. Carmine's book will help you understand and implement the same kind of world-class experience." --Guy Kawasaki, author of Enchantment and former chief evangelist of Apple "Carmine Gallo explains beautifully and simply just what makes the Apple retail experience so successful. No matter what kind of business you are in, there are insanely valuable lessons in this book!" --Garr Reynolds, author of Presentation Zen and The Naked Presenter "At its core, this book is not about Apple. It's about delivering the best experience possible." --Tony Hsieh, New York Times bestselling author of Delivering Happiness and CEO of Zappos.com, Inc. "An exciting resource for any business owner in any country who wants to reimagine the customer experience." --Loic Le Meur, CEO, LeWeb "Why can't other retail experiences be as great as an Apple store's? Not only does Carmine Gallo answer that question brilliantly, but he shows precisely how to make sure your customers never ask it about your business." --Matthew E. May, author of In Pursuit of Elegance and The Laws of Subtraction "Carmine Gallo gets to the magic of Steve Jobs: Touching people's lives. This simple, yet delightful vision should be at the heart of every retail interaction in the world today." --Peter Steinlauf, Chairman, Edmunds.com "This magnificent collection of insights illuminates the way for anyone who wants to create a truly great experience, whether in retail, service, or software. " --Dan Roam, author of The Back of the Napkin and Blah Blah Blah Reinvent your business to deliver Apple-like customer satisfaction and profits In The Apple Experience, internationally bestselling author Carmine Gallo details the principles and practices behind the company's total commitment to the customer and explains how your brand can achieve outstanding results by delivering this same high standard of service. Carmine Gallo interviewed professionals at all levels who have studied Apple, and he spent hundreds of hours observing the selling floor in Apple’s retail space and learning about Apple’s vision and philosophy. Using insights and data from these sources, he breaks down Apple’s customercentric model to provide an action plan with three distinct areas of focus: Inspire Your Internal Customer with training, support, and communications that create a “feedback loop” for improving performance at every level Serve Your External Customer with irresistible brand stories and dedicated salespeople who embody the APPLE five steps of service-- Approach, Probe, Present, Listen, End with a fond farewell Set the Stage by ensuring that no element is overlooked in creating an immersive retail environment where customers can see, touch, and learn about your products With The Apple Experience, you can improve the return on your investment in retail by adding real value to every customer interaction. Better still, any business that deals with people--employees or customers--can adopt the techniques to achieve Apple-like market dominance by enriching lives, building loyalty, and reimagining the customer experience. This enhanced eBook includes seven bonus videos! Each one focuses on a different lesson for Apple-style success and provides great visuals of different Apple stores throughout the country.

Author: Carmine Gallo
Publisher: McGraw Hill Professional
ISBN: 0071636757
Category : Business & Economics
Languages : en
Pages : 256

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Book Description
The Wall Street Journal Bestseller! Updated to include Steve Jobs's iPad and iPad2 launch presentations “The Presentation Secrets of Steve Jobs reveals the operating system behind any great presentation and provides you with a quick-start guide to design your own passionate interfaces with your audiences.” —Cliff Atkinson, author of Beyond Bullet Points and The Activist Audience Former Apple CEO Steve Jobs’s wildly popular presentations have set a new global gold standard—and now this step-by-step guide shows you exactly how to use his crowd-pleasing techniques in your own presentations. The Presentation Secrets of Steve Jobs is as close as you'll ever get to having the master presenter himself speak directly in your ear. Communications expert Carmine Gallo has studied and analyzed the very best of Jobs's performances, offering point-by-point examples, tried-and-true techniques, and proven presentation secrets in 18 "scenes," including: Develop a messianic sense of purpose Reveal the Conquering hero Channel your inner Zen Stage your presentation with props Make it look effortless With this revolutionary approach, you’ll be surprised at how easy it is to sell your ideas, share your enthusiasm, and wow your audience the Steve Jobs way. “No other leader captures an audience like Steve Jobs does and, like no other book, The Presentation Secrets of Steve Jobs captures the formula Steve uses to enthrall audiences.” —Rob Enderle, The Enderle Group “Now you can learn from the best there is—both Jobs and Gallo. No matter whether you are a novice presenter or a professional speaker like me, you will read and reread this book with the same enthusiasm that people bring to their iPods." —David Meerman Scott, bestselling author of The New Rules of Marketing & PR and World Wide Rave

Author: Chrisann Brennan
Publisher: Macmillan
ISBN: 1250038766
Category : Biography & Autobiography
Languages : en
Pages : 320

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Book Description
An intimate look at the life of Steve Jobs by the mother of his first child providing rare insight into Jobs's formative, lesser-known years Steve Jobs was a remarkable man who wanted to unify the world through technology. For him, the point was to set people free with tools to explore their own unique creativity. Chrisann Brennan knows this better than anyone. She met him in high school, at a time when Jobs was passionately aware that there was something much bigger to be had out of life, and that new kinds of revelations were within reach. The Bite in the Apple is the very human tale of Jobs's ascent and the toll it took, told from the author's unique perspective as his first girlfriend, co-parent, friend, and—like many others—object of his cruelty. Brennan writes with depth and breadth, and she doesn't buy into all the hype. She talks with passion about an idealistic young man who was driven to change the world, about a young father who denied his own child, and about a man who mistook power for love. Chrisann Brennan's intimate memoir provides the reader with a human dimension to Jobs' myth. Finally, a book that reveals a more real Steve Jobs.

Author: Adam Lashinsky
Publisher: Business Plus
ISBN: 1455512176
Category : Business & Economics
Languages : en
Pages : 138

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Book Description
Inside Apple reveals the secret systems, tactics and leadership strategies that allowed Steve Jobs and his company to churn out hit after hit and inspire a cult-like following for its products. If Apple is Silicon Valley's answer to Willy Wonka's Chocolate Factory, then author Adam Lashinsky provides readers with a golden ticket to step inside. In this primer on leadership and innovation, the author will introduce readers to concepts like the "DRI" (Apple's practice of assigning a Directly Responsible Individual to every task) and the Top 100 (an annual ritual in which 100 up-and-coming executives are tapped a la Skull & Bones for a secret retreat with company founder Steve Jobs). Based on numerous interviews, the book offers exclusive new information about how Apple innovates, deals with its suppliers and is handling the transition into the Post Jobs Era. Lashinsky, a Senior Editor at Large for Fortune, knows the subject cold: In a 2008 cover story for the magazine entitled The Genius Behind Steve: Could Operations Whiz Tim Cook Run The Company Someday he predicted that Tim Cook, then an unknown, would eventually succeed Steve Jobs as CEO. While Inside Apple is ostensibly a deep dive into one, unique company (and its ecosystem of suppliers, investors, employees and competitors), the lessons about Jobs, leadership, product design and marketing are universal. They should appeal to anyone hoping to bring some of that Apple magic to their own company, career, or creative endeavor.

Author: John Edson
Publisher: John Wiley & Sons
ISBN: 1118331761
Category : Business & Economics
Languages : en
Pages : 201

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Book Description
Implement the same principles that shaped Apple's approach to design Apple sees design as a tool for creating beautiful experiences that convey a point of view down to the smallest detail--îfrom the tactile feedback of keyboard to the out-of-the-box experience of an iPhone package. And all of these capabilities are founded in a deep and rich embrace of what it means to be a designer. Design Like Apple uncovers the lessons from Apple's unique approach to product creation, manufacturing, delivery, and customer experience. Offers behind-the-scenes stories from current and recent Apple insiders Draws on case studies from other companies that have mastered the creative application of design to create outrageous business results Delivers how-to lessons across design, marketing, and business strategy Bridging creativity and commerce, this book will show you to how to truly Design Like Apple.

Author: Leander Kahney
Publisher: Penguin
ISBN: 1101140194
Category : Biography & Autobiography
Languages : en
Pages : 322

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Book Description
One of USA Today's Best Business Books of 2008-now updated with a new chapter It's hard to believe that one man revolutionized computers in the 1970s and '80s (with the Apple II and the Mac), animated movies in the 1990s (with Pixar), and digital music in the 2000s (with the iPod and iTunes). No wonder some people worship Steve Jobs like a god. On the other hand, stories of his epic tantrums and general bad behavior are legendary. Inside Steve's Brain cuts through the cult of personality that surrounds Jobs to unearth the secrets to his unbelievable results. So what's really inside Steve's brain? According to Leander Kahney, who has covered Jobs since the early 1990s, it's a fascinating bundle of contradictions. This expanded edition includes a new chapter on Jobs's very public health crisis and the debate about Apple's future.

Author: Patricia Lakin
Publisher: Simon and Schuster
ISBN: 1481435302
Category : Biography & Autobiography
Languages : en
Pages : 208

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Book Description
Presents the life and career of the innovative computer pioneer who helped found Apple Computer, and returned to the company to bring it a second period of success in the industry.

Author: John Lees
Publisher: McGraw-Hill Education (UK)
ISBN: 007714161X
Category : Business & Economics
Languages : en
Pages : 273

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Book Description
"I would recommend this book for anyone who is anxious about interviews or who wants to improve their interview performance." Phoenix, May 2012 "In a tough market with strong competition for just a handful of roles, you need to be the best on the day. Only careful preparation and ensuring you match everything you say and do to the specific role, employer and eveninterviewer, will position you as a serious contender for the role. John once again combines a proven, thorough approach with practical tips that will equip you with the skills, examples and confidence required to achieve interview success." Isabel Chadwick, Managing Director, Career Management Consultants Ltd "John's book is a great asset to anyone who fears the interview process. Aswell as some very practical and useful exercises, designed to help capturepowerful information and to get you thinking, he gives a fascinating insightinto the psychological processes, making it much easier to understandand put yourself into the shoes of the interviewer. John's style is veryaccessible, demonstrating his years of experience and translating it intoan easy-to-read collection of hints, tips and guidance. I suspect a lot ofinterviewers will also want to use this book to help them raise their game!" Kerwin Hack, Consultant Director, Fairplace Cedar "This book is an extremely comprehensive guide on how to succeed in jobinterviews. John takes you 'backstage' into the mind of the interviewers soyou can understand what they are thinking and what they really want toknow when asking a range different of questions. Getting a job interviewinto today's difficult employment market is a privilege. This manual willhelp you to be much better prepared so that your next job interviewbecomes a positive opportunity to show what you can really offer, not anordeal to be feared. He covers everything from warm up questions to thetricky issue of salary." Simon Broomer, Managing Director, CareerBalance "John Lees is the career professional's professional; the doyen of careersexperts. His books and advice have helped countless numbers of peopleto enjoy better, more fulfilling careers. This book is an essential read foranyone who is about to attend a job interview." Dr Harry Freedman, Career and Business Strategist,Hanover Executive "John gives consistently good, pragmatic advice and provides suggestionsto help people make the most of themselves and the opportunities theyget. Easy to read, relevant and straightforward, the book offers so muchmore than standard self-help books - it provides practical steps to getreaders started and give them confidence to take ownership of theircareers. A great resource to ensure a head start in a competitive market." Denise Nesbitt, Senior Change Delivery Manager,Talent & Development, Lloyds Banking Group "John Lees' writing offers insight and knowledge which allows you tothink in new ways and achieve changes you didn't think possible. In thesedifficult and challenging times, his books help you achieve your nextcareer step." Laura Roberts, Chief Executive, NHS Manchester Why are you on the market right now? If our roles were reversed, what questions would you ask? Sell me this stapler! Tough questions like these can unnerve even the most confident jobseeker, proving that it's not always the best candidate who gets the job, it's the best interviewee. Whether a first-time jobseeker, career-changer, or returning after a break, Job Interviews: Top Answers to Tough Questions is your indispensable toolkit. Now thoroughly revised and updated to reflect today's demanding job market, featuring: 225 of the most common interview questions A 'fast-track' preparation option if your interview is TOMORROW! More sample answers to challenging questions Insights into the employer mindset when vacancies are thin on the ground "This book is invaluable. Follow the guidelines and your chances improvebeyond measure. You will be sharp, focused, and not only make the mostof your own abilities, but also have a clear understanding of what youneed to offer to employers. This moves you from the 'me' agenda to the 'we' agenda." Stuart Walkley, Director, Oakridge Training and Consulting "As a careers adviser, I often find that clients know that preparation is the key to a successful interview but are unsure where to start. John Lees deals with this clearly and comprehensively. This book is based on real evidence gained from employers and this new edition has been comprehensively updated. I would recommend the book for anyone who is anxious about interviews and to people applying for any level of job, regardless of how much interview experience they may have." David Levinson, Careers Adviser, The University of Edinburgh

Author: Pam Pollack
Publisher: Penguin
ISBN: 1101577908
Category : Juvenile Nonfiction
Languages : en
Pages : 113

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Book Description
Steve Jobs, adopted in infancy by a family in San Francisco, packed a lot of life into fifty-six short years. In this Who Was…? biography, children will learn how his obsession with computers and technology at an early age led him to co-found and run Apple, in addition to turning Pixar into a ground-breaking animation studio. A college dropout, Jobs took unconventional steps in his path to success and inspired the best and the brightest to come with him and “change the world.”