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Ask a Manager

Ask a Manager PDF Author: Alison Green
Publisher: Ballantine Books
ISBN: 0399181822
Category : Business & Economics
Languages : en
Pages : 306

Book Description
From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

Ask a Manager

Ask a Manager PDF Author: Alison Green
Publisher: Ballantine Books
ISBN: 0399181822
Category : Business & Economics
Languages : en
Pages : 306

Book Description
From the creator of the popular website Ask a Manager and New York’s work-advice columnist comes a witty, practical guide to 200 difficult professional conversations—featuring all-new advice! There’s a reason Alison Green has been called “the Dear Abby of the work world.” Ten years as a workplace-advice columnist have taught her that people avoid awkward conversations in the office because they simply don’t know what to say. Thankfully, Green does—and in this incredibly helpful book, she tackles the tough discussions you may need to have during your career. You’ll learn what to say when • coworkers push their work on you—then take credit for it • you accidentally trash-talk someone in an email then hit “reply all” • you’re being micromanaged—or not being managed at all • you catch a colleague in a lie • your boss seems unhappy with your work • your cubemate’s loud speakerphone is making you homicidal • you got drunk at the holiday party Praise for Ask a Manager “A must-read for anyone who works . . . [Alison Green’s] advice boils down to the idea that you should be professional (even when others are not) and that communicating in a straightforward manner with candor and kindness will get you far, no matter where you work.”—Booklist (starred review) “The author’s friendly, warm, no-nonsense writing is a pleasure to read, and her advice can be widely applied to relationships in all areas of readers’ lives. Ideal for anyone new to the job market or new to management, or anyone hoping to improve their work experience.”—Library Journal (starred review) “I am a huge fan of Alison Green’s Ask a Manager column. This book is even better. It teaches us how to deal with many of the most vexing big and little problems in our workplaces—and to do so with grace, confidence, and a sense of humor.”—Robert Sutton, Stanford professor and author of The No Asshole Rule and The Asshole Survival Guide “Ask a Manager is the ultimate playbook for navigating the traditional workforce in a diplomatic but firm way.”—Erin Lowry, author of Broke Millennial: Stop Scraping By and Get Your Financial Life Together

IQ in Question

IQ in Question PDF Author: Michael J A Howe
Publisher: SAGE
ISBN: 1446264467
Category : Psychology
Languages : en
Pages : 186

Book Description
`In this remarkably economical, clear and informed book, Mike Howe... sets about unravelling the formidable semantic, logical and empirical knots into which IQ testers and their supporters have tied themselves.... Howe suggests that we have, for decades, been asking the wrong kinds of questions. He points to the number of alternative, theoretically richer, views of human intelligence that don′t reduce all to a single dimension... this is rendered with an easy, readable style which assumes no previous technical knowledge′ - British Journal of Educational Psychology In this provocative and accessible book, Michael Howe exposes serious flaws in our most widely accepted beliefs about intelligence. He shows that crucial assumptions are simply wrong and have had destructive social consequences. IQ is real enough, but the common idea that a quality of intelligence is the underlying cause of people′s differing abilities is based on poor science as well as faulty reasoning. Offering a powerful case for a better understanding of human intelligence, IQ in Question contradicts erroneous and destructive claims such as: IQ tests provide a measure of inherent mental capacities; intelligence and `race′ are linked; IQ measures are good predictors of a person′s success; intelligence cannot be changed; there is a `gene for intelligence′; and low IQ always means restricted capabilities.

Critical Incident Management

Critical Incident Management PDF Author: Alan B. Sterneckert
Publisher: CRC Press
ISBN: 1420000047
Category : Business & Economics
Languages : en
Pages : 552

Book Description
Most businesses are aware of the danger posed by malicious network intruders and other internal and external security threats. Unfortunately, in many cases the actions they have taken to secure people, information and infrastructure from outside attacks are inefficient or incomplete. Responding to security threats and incidents requires a competent

Assessing Talent

Assessing Talent PDF Author: River Forest
Publisher: Lulu.com
ISBN: 0359294510
Category : Business & Economics
Languages : en
Pages : 194

Book Description
Simple, Easy to Use Book of Talent Assessments. Standardized Exercises handpicked by our team of experts for attracting and retaining talent from across talent sources, including job boards, universities, career fairs, direct recruitments, walk in candidates, referral sources. Includes specific experiential/gamified learning to evaluate advanced skills and competencies in areas like Leadership, Communication, Team Working, Problem Solving, Creative Thinking, Strategic Purpose, Conflict Management and, Aligning with Common Purpose. This Book is truly about TALENT ASSESSMENTS.

Passing the Literacy Skills Test

Passing the Literacy Skills Test PDF Author: Jim Johnson
Publisher: Learning Matters
ISBN: 1473918758
Category : Education
Languages : en
Pages : 225

Book Description
"This book is fantastic and has been purchased by many of our students who have subsequently passed the skill test." - Sarah Martin-Denham, Faculty of Education and Society, University of Sunderland All applicants to Initial Teacher Training in England need to PASS the QTS Literacy Skills Test before starting their course. This professional skills test is designed to ensure trainee teachers have a sound grasp of literacy skills such as comprehension and spelling and how to apply these in practice. This popular and widely recommended book outlines all of the requirements of the QTS Literacy Skills Test, explains the essential subject knowledge candidates need and includes practice questions for test preparation. This fourth edition, co-written by an author of the test itself, is updated throughout and now includes a full practice test, more practice questions and more question and answer commentary. This is more than a collection of practice questions. It includes advice, tips, test commentary and guidance to help students pass first time. It helps students to: familiarise yourself with the skills and knowledge to be tested fully understand the format and structure of the literacy skills test know what to expect on the day of the test HOW TO USE THIS BOOK For the purposes of the test, literacy is seen as comprising the four sections: Spelling, Punctuation, Grammar and Comprehension. Each section has its own chapter. There you will find an explanation of the knowledge required, examples of the features of literacy being tested and explicitly direction about what to do in the test. There are practice questions for each section. Chapter 5 is a complete literacy practice skills test for you to work through, and Chapter 6 contains answers and explanatory key points for all the questions in the main chapters, and for the practice test. Revision checklist You can use the checklist in your revision to make sure that you have covered all the key content areas.

Investment Management (Security Analysis and Portfolio Management), 19th Ed.

Investment Management (Security Analysis and Portfolio Management), 19th Ed. PDF Author: V.K.Bhalla
Publisher: S. Chand Publishing
ISBN: 9788121912488
Category : Business & Economics
Languages : en
Pages : 1112

Book Description
SECURITY ANALYSIS AND PORTFOLIO MANAGEMENT. This 5th Edition , is thoroughly revised and updated. It describes techniques, vehicles, and strategies of the funds of an individual investor(s).For the students of Management, Commerce, Professional Course of CA, CS, ICWA, Professional of Financial Institutions and Policy Makers.

Interview Questions and Answers

Interview Questions and Answers PDF Author: Richard McMunn
Publisher: How2Become Ltd
ISBN: 1907558748
Category : Business & Economics
Languages : en
Pages : 161

Book Description


Delighting Customers

Delighting Customers PDF Author: P. Donovan
Publisher: Springer Science & Business Media
ISBN: 9401112061
Category : Business & Economics
Languages : en
Pages : 239

Book Description
Our two organizations, Northern Telecom Europe Limited and Oracle Corporation UK Limited, share a number of things in common. Both are striving to become world class in markets where technology is moving fast and market change is moving even faster. Both are responding urgently to the challenge of meeting the current requirements - and anticipating the future needs - of customers at the international, national and local level. We both recognize that customer and employee satisfaction now rank with market share as measures for business success. We accept that there are clear links between delighted customers and profitability, customer loyalty and long-term survival. We are committed to achieving excellence, both as business partners and as employers. There is already strong co-operation between the growing number of professionals in this field as they work together and exchange experiences for benchmarking and best practice studies. In this spirit of collaboration, we have encouraged Peter Donovan and Timothy Samler to share some of our early experiences with our customer-driven programmes and to stimulate further debate. Their book provides a wealth of guidance for any organization that has set its sights on delighting its customers and becoming customer-driven. The ten step approach to delighting customers breaks new ground and offers a blueprint for others to follow. It exemplifies the practical approach that is taken throughout the book.

Evaluation in Child and Family Services

Evaluation in Child and Family Services PDF Author: Tiziano Vecchiato
Publisher: Transaction Publishers
ISBN: 9781412823067
Category : Social Science
Languages : en
Pages : 228

Book Description
As child and family interventions assume greater international application, it will be helpful to examine the various ways in which service innovations are being evaluated. As demonstrated in the seminar from which these chapters resulted, only by sharing our specific professional interests, our too frequent problems in measurement, our despair in implementing complicated studies, and our successes can we advance the evaluation of human services and their outcomes. This volume considers a variety of programs and issues in the field of child and family services. While different perspectives are evident among the authors in terms of their focus and/or emphasis, there is common concern about the value of examining each program or service so as to maximize its impact as well as its potential for dissemination. Intervention research should spur and motivate cross-national efforts not only among researchers but also among social workers and other practitioners from diverse professions engaged in the delivery of human services. Such collaboration would contribute to the ultimate goals of achieving greater clarity about the specifics of "best practices" in child and family services, protocols for assessing outcomes, and ways of improving service delivery. How then can researchers and policymakers in diverse settings within diverse countries improve practice and service delivery on behalf of children and families? What particular program findings can be generalized to improve services? How can we share and implement new solutions? The contributions to this volume address such questions from varying international perspectives. Contributors provide answers and generate discussion points for consideration by practitioners as well as researchers. The book is a must for social work parishioners in areas involving the delivery of goods as well as services. Tiziano Vecchiato is scientific director of the Fondazione Emanuela Zancan, Padua, Italy. Anthony N. Maluccio is professor of social work at Boston College, Graduate School of Social Work, Chestnut Hill, Massachusetts. Cinzia Canali is research associate at the Fondazione Emanuela Zancan, Padua, Italy.

Senior Executive Assessment

Senior Executive Assessment PDF Author: Dean Stamoulis
Publisher: John Wiley & Sons
ISBN: 1118714024
Category : Psychology
Languages : en
Pages : 124

Book Description
Senior Executive Assessment is a concise and practical guide that demystifies assessment that is conducted at the senior-executive level. Defines Senior Executive Assessment, describes its benefits, and explains how it differs from assessment at lower levels Discusses how significant shifts in markets and business models can require a change in the characteristics needed in senior executives Provides a practical model with suggestions for assessing senior executives Offers guidelines for determining what assessment methods to use in an organization Examines practical considerations in how to choose professionals to conduct senior executive assessment