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Author: Antonio Del Torro Publisher: CreateSpace ISBN: 9781500994426 Category : Languages : en Pages : 34
Book Description
Do you feel that not knowing Spanish is holding you back at work? Are you tired of relying on others to communicate a simple message? It's time to learn workplace Spanish! Unlike many Spanish language books that try and teach you everything about Spanish, this book just teaches you what you need to survive in the workplace. Each book in the Spanish for the Workplace series includes basic instructions on pronunciation, tips for learning, power phrases you needed to know at work, and 500 power words for each job. Minute Help Press is building a library of books for people with only minutes to spare.
Author: Antonio Del Torro Publisher: CreateSpace ISBN: 9781500994426 Category : Languages : en Pages : 34
Book Description
Do you feel that not knowing Spanish is holding you back at work? Are you tired of relying on others to communicate a simple message? It's time to learn workplace Spanish! Unlike many Spanish language books that try and teach you everything about Spanish, this book just teaches you what you need to survive in the workplace. Each book in the Spanish for the Workplace series includes basic instructions on pronunciation, tips for learning, power phrases you needed to know at work, and 500 power words for each job. Minute Help Press is building a library of books for people with only minutes to spare.
Author: Myelita Melton Publisher: SpeakEasy Spanish ISBN: 9780978699819 Category : Business & Economics Languages : en Pages : 136
Book Description
"This book is for professionals involved in all areas of retail sales with no previous experience in the Spanish language. It's also a great tool if you want to brush up on the Spanish you learned in high school or college. Learning Spanish you can use on the job will empower you to provide better service to the nation's increasing number of loyal Hispanic customers. It will also help you instill trust and build valuable, long-lasting relationships."--Back cover
Author: Anne McKinney Publisher: PREP Publishing ISBN: 9781885288448 Category : Business & Economics Languages : en Pages : 202
Book Description
Getting jobs in the customer service field will be easier with this book which gives nearly a hundred sample resumes along with the cover letters that introduced the resumes to potential employers. Those who seek employment in any industry will find valuable advice in this book. If you are restructuring or revising your resume, you will find the help you need when you discover this book which focuses on the language and employment history of folks in the customer service business. The book was created based on the experiences of hundreds of job hunters over a 10-year period. Learn how successful people in the customer service field presented themselves to potential employers!
Author: Laura Callahan Publisher: Springer ISBN: 023061910X Category : Social Science Languages : en Pages : 290
Book Description
Service encounters involve communication between strangers. Communication - or, at times, miscommunication - between strangers who come from different groups can foster the formation of stereotypes. This is therefore an area of particular relevance for investigation. Using service encounters as a vehicle, Callahan examines Spanish as social capital in the United States, focusing on who may use this language and under what circumstances. This book contributes to an examination of Spanish in the United States as a language of selected uses and selected users, along with the factors that can influence United States Latinos acceptance of its use by other Latinos and by non-Latinos.
Author: Sara M. Beaudrie Publisher: Georgetown University Press ISBN: 1589019385 Category : Language Arts & Disciplines Languages : en Pages : 322
Book Description
There is growing interest in heritage language learners—individuals who have a personal or familial connection to a nonmajority language. Spanish learners represent the largest segment of this population in the United States. In this comprehensive volume, experts offer an interdisciplinary overview of research on Spanish as a heritage language in the United States. They also address the central role of education within the field. Contributors offer a wealth of resources for teachers while proposing future directions for scholarship.
Author: United States. Congress. Senate. Committee on the Judiciary. Subcommittee on Improvements in Judicial Machinery Publisher: ISBN: Category : Courts Languages : en Pages : 220
Author: Insight Consulting International Group Publisher: Insight Consulting International ISBN: 9780964659483 Category : Languages : en Pages : 114
Book Description
Customer Service Training for Healthcare Professionals is Spanish for students, interns, and employees that are entering the healthcare workforce and work with patients in hospitals, clinics, medical centers, or long-term care facilities. In the United States, there are an increasing number of Spanish-speaking patients that are entering the healthcare system every year. There are also a growing number of Hispanics primarily Spanish speaking health professionals. According to the Bureau of Labor, Statistics healthcare is the largest employer in the United States, and employment of healthcare occupations is projected to grow 18 percent from 2018 to 2026, much faster than the average for all occupations, adding about 2.4 million new jobs. The book is unique and includes; group activities, self-assessments, and customer service questionnaires to reinforce the customer service principles and techniques. The healthcare techniques and strategies help healthcare workers create positive patient experiences and customer satisfaction. Healthcare professionals will learn to effectively communicate, greet patients, schedule appointments, and work in healthcare teams. Healthcare professional develop identification systems to avoid medical errors and HIPAA violations and fines. The CARE acronym is the characteristics and qualities of healthcare professionals. The CARE skills helps employees determine and meet patients' needs and concerns. People who work with or take care of patients identify and understand personality types and kinds of customer behaviors to solve problems and handle complaints quickly. Healthcare professionals develop relationship building skills to improve patient interaction and provide patient centered care. Excellent customer service is linked to patient satisfaction, patient referrals, promotions and pay increases. Since, the Affordable Care Act (ACA) individuals have more options in selecting their physician and healthcare coverage. Healthcare is a business and to remain competitive healthcare providers and facilities are seeking employees that can provide great customer service, and boosts revenue and patient satisfaction.
Author: Antonio Del Torro
Author: Antonio Del Torro
Author: Myelita Melton
Author: Anne McKinney
Author: Laura Callahan
Author: Sara M. Beaudrie
Author: United States. Congress. Senate. Committee on the Judiciary. Subcommittee on Improvements in Judicial Machinery
Author: Insight Consulting International Group
Author: American National Red cross. Department of Civilian Relief
Author: Alecia T. Devantier
Author: