Author: United States. General Accounting OfficePublisher:
ISBN:
Category : Information technology
Languages : en
Pages : 36
Book Description
Social Security Administration
Author: United States. General Accounting OfficePublisher:
ISBN:
Category : Information technology
Languages : en
Pages : 36
Book Description
Social Security Service Delivery Challenges
Author: United States. Congress. House. Committee on Ways and Means. Subcommittee on Social SecurityPublisher:
ISBN:
Category : Political Science
Languages : en
Pages : 72
Book Description
Social Security Administration
Author: Barbara D. BovbjergPublisher: DIANE Publishing
ISBN: 1437913202
Category : Political Science
Languages : en
Pages : 46
Book Description
Millions of people rely on the services of Social Security Admin. (SSA) field offices (FO). In FY 2008, SSA's 1,300 FO provided service to 44 million customers. People visit FO to apply for Social Security cards, apply for retirement and disability benefits, establish direct deposit, and other services. Over the last several years, staffing reductions have challenged FO ability to manage work while continuing to deliver quality customer service. To better understand the challenges SSA faces in delivering quality customer service, this report determined: (1) the effect that staffing reductions are having on FO operations; and (2) the challenges SSA faces in meeting service delivery needs in the future and the agency's plan for addressing them. Illustrations.
Major Management Challenges and Program Risks
Author: United States. General Accounting OfficePublisher:
ISBN:
Category : Social security
Languages : en
Pages : 48
Book Description
Major Management Challenges and Program Risks
Author: Social Security Administration: Further Actions Needed to Address Disability Claims and Service Delivery Challenges
Author: Daniel BertoniPublisher: DIANE Publishing
ISBN: 1437915108
Category : Political Science
Languages : en
Pages : 22
Book Description
For years, the Social Security Admin. (SSA) has experienced challenges managing a large disability workload and making timely decisions. In FY 2006, SSA made about 3.7 million disability claims decisions, while over a million were awaiting a decision. Further, SSA has faced staffing challenges and difficulties managing its workloads at its network of 1,300 field offices, where millions of people go to apply for disability and retirement benefits, to obtain Social Security cards, and for a host of other services. This report addresses: (1) key service delivery challenges facing SSA, particularly with respect to the backlog of disability claims; and (2) steps SSA is taking to address these challenges. Charts and tables.
Social Security Administration: Better Planning Needed to Improve Service Delivery
Author: Barbara D. BovbjergPublisher: DIANE Publishing
ISBN: 1437932266
Category : Political Science
Languages : en
Pages : 17
Book Description
Millions of people rely on the services of Social Security Admin. (SSA) field offices. In FY 2009, SSA¿s approx. 1,300 field offices provided service to a record 45.1 million customers. People visit field offices to apply for Social Security cards, apply for retirement and disability benefits, request replacement benefit checks, and a host of other services. Over the last several years, growing workloads have challenged field offices¿ ability to manage work while continuing to deliver quality customer service. This testimony discusses a Jan. 2009 report on SSA field office service delivery challenges, specifically: (1) the state of SSA field office operations; and (2) the status of SSA¿s efforts to develop a plan to address future service delivery challenges.
Social Security Service Delivery Challenges
Author: United States. CongressPublisher: Createspace Independent Publishing Platform
ISBN: 9781984948502
Category :
Languages : en
Pages : 72
Book Description
Social security service delivery challenges : hearing before the Subcommittee on Social Security of the Committee on Ways and Means, U.S. House of Representatives, One Hundred Ninth Congress, second session, May 11, 2006.
Social Security Administration
Author: United States. General Accounting Office. Accounting and Information Management DivisionPublisher:
ISBN:
Category : Social security
Languages : en
Pages : 11
Book Description
Social Security Administration
Author: U S Government Accountability Office (GPublisher: BiblioGov
ISBN: 9781289136185
Category :
Languages : en
Pages : 26
Book Description
For years, the Social Security Administration (SSA) has experienced challenges managing a large disability workload and making timely decisions. In fiscal year 2006, SSA made about 3.7 million disability claims decisions, while over a million were awaiting a decision. Further, SSA has faced staffing challenges and difficulties managing its workloads at its network of approximately 1,300 field offices, where millions of people go to apply for disability and retirement benefits, to obtain Social Security cards, and for a host of other services. The Subcommittees on Income Security and Family Support, and on Social Security, House Committee on Ways and Means, asked GAO to address (1) key service delivery challenges facing SSA, particularly with respect to the backlog of disability claims, and (2) steps SSA is taking to address these challenges. This testimony is based primarily on reports assessing trends in disability claims processing and backlogs, steps SSA is taking to reduce the backlog, and other challenges SSA faces in meeting future service delivery needs. Certain information was updated to reflect recent legislative changes.