Average Expectations PDF Download

Author: Shep Rose
Publisher: Simon and Schuster
ISBN: 1982159804
Category : Biography & Autobiography
Languages : en
Pages : 240

View

Book Description
"From the star of Bravo's Southern Charm, a book of autobiographical essays offering tongue-in-cheek advice on modern love, friendship, style, and more"--

Author: Sneed B. Collard
Publisher: Sleeping Bear Press
ISBN: 1627531483
Category : Juvenile Nonfiction
Languages : en
Pages : 34

View

Book Description
Reliability, devotion and faithfulness: endearing qualities shared between people and their canine companions. Shep is the true story of a dog that became an inspiration to people around the world. Following the death of his owner in 1936, Shep watched as his body was placed on a train and shipped east. For more than five years, through rain and snow, Shep met every incoming train with hopes that he would see the man who had cared for him. Even today, people visit Fort Benton, Montana, to stand at the grave of a dog whose actions remind us of the true meaning of loyalty and heart.Sneed B. Collard III is the author of more than 45 books for young people including The Prairie Builders, The Forest in the Clouds, Butterfly Count and B is for Big Sky Country: A Montana Alphabet. Sneed lives in Missoula, Montana. Joanna Yardley has illustrated a number of award-winning children's books. This is her third book with Sleeping Bear Press. She is the illustrator of B is for Big Sky Country: A Montana Alphabet and P is for Peace Garden: A North Dakota Alphabet. Jo lives in Missoula, Montana along with her husband and son.

Author: Stewart H. Beveridge
Publisher: Stewart Beveridge
ISBN: 0615128548
Category : Fort Benton (Fort Benton, Mont. : Fort)
Languages : en
Pages : 317

View

Book Description

Author: Shep Gordon
Publisher: HarperCollins
ISBN: 006235597X
Category : Music
Languages : en
Pages : 230

View

Book Description
In the course of his storied career as a manager, agent, and producer, Shep Gordon has worked with—and befriended—some of the biggest names in the entertainment industry, from Alice Cooper to Bette Davis, Raquel Welch to Groucho Marx, Blondie to Jimi Hendrix, Sylvester Stallone to Salvador Dalí, Luther Vandross to Teddy Pendergrass. He is also credited with inventing the “celebrity chef,” and has worked with Nobu Matsuhisa, Emeril Lagasse, Wolfgang Puck, Roger Vergé, and many others. In this wonderfully engaging memoir, the captivating entertainment legend recalls his life, from his humble beginnings as a shy, unambitious kid growing up on Long Island to his unexpected rise as one of the most influential and respected personalities in show business, revered for his kindness, charisma—and fondness for a good time. Gordon shares riotous anecdotes and outrageous accounts of his freewheeling, globe-trotting experiences with some of the biggest celebrities of the past five decades, including his first meeting with Janis Joplin in 1968, when the raspy singer punched him in the face. Told with incomparable humor and heart, They Call Me Supermensch is a sincere, hilarious, behind-the-scenes look at the worlds of music and entertainment from a consummate Hollywood insider.

Author: Shep Hyken
Publisher: Greenleaf Book Group
ISBN: 1626340102
Category : Business & Economics
Languages : en
Pages : 240

View

Book Description
You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.

Author: Shep Hyken
Publisher: Sound Wisdom
ISBN: 1640953027
Category : Business & Economics
Languages : en
Pages : 217

View

Book Description
How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers. Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service experience that keeps customers coming back for more is everyone’s job. Customer service is not a department. It’s not just for people on the front lines. It’s the responsibility of everyone in the organization, from the CEO or owner of a business to the most recently hired employee. It’s the result of a customer-focused philosophy that must be baked into the culture. And it is what separates you from your competition. In I’ll Be Back you will learn… How to design and create an experience that gets customers to return, again and again The one trackable trend that leaders must monitor every morning The difference between repeat customers and loyal customers How to build the I’ll Be Back culture How delivering an amazing customer experience is within the reach of every organization The two simple words that are the secret to every customer service program Why most “loyalty programs” fail to create customer loyalty How to personalize the customer experience Why setting up or expanding self-service and digital customer service choices are is a must, not an option Ten loyalty killers that can terminate your relationship with your customers And much more! This book includes the must-have tools, tactics and strategies you need to get your customers to say, “I’ll be back!”

Author: Jean Shepherd
Publisher: Hal Leonard Corporation
ISBN: 1623160138
Category : Performing Arts
Languages : en
Pages : 215

View

Book Description
(Book). Disclaimer: No U.S. Military Personnel were harmed during the making of these fictional reminiscences. No warrior is more forgotten than he who has been left behind by the war department. Most men who have never tasted combat beyond the occasional fistfight on poker night quickly learn to lay low and zip the lip when battlefield stories are unfurled by the Purple Hearters at the dinner table. Except, of course, for our man Jean Shepherd. Fearless in his uncombativeness, he manfully fought his dearth of frontline duty with the weapons he wielded unmatched by even the most decorated dogface: rapid-fire griping and explosive laughter. Jean Shepherd was, and remains, a pervasive part of American culture. His quirky individuality was portrayed for posterity by Jason Robards in the play and film, A Thousand Clowns , written by Shep's close pal, Herb Gardner. Jack Nicholson embodied a Shepherd-like late-night radio talker in The King of Marvin Gardens . While in Network , by Paddy Chayefsky (another of Shep's comic cohorts), the television newscaster beseeches his listeners to open their windows and yell, "I'm mad as hell, and I'm not going to take this anymore," an unmistakable echo of Shepherd's radio habit of "hurling an invective" like a hand grenade out into the nation's air waves. Shepherd was a spiritual father to Garrison Keillor, Daniel Pinkwater, Bill Harley, Paul Krassner and Joe Frank. Tens of thousands of rabid fans stayed up past their bedtime with transistor radios stashed under their pillows to follow Shep's always unpredictable, usually extemporaneous, verbal forays into current events, social mores, idle thoughts, stories about his childhood in northern Indiana ("I was this kid, see..."), his army days, and his idiosyncratic take on his world-wide travels. Shepherd once bamboozled an innocent public, and gullible publishing world, by promoting a non-existent book ( I, Libertine ) and author (Frederick R. Ewing), then co-writing it with sci-fi author Theodore Sturgeon. It sold in best-seller numbers. Shepherd wrote nearly two dozen stories for Playboy and even interviewed the Beatles for the magazine. He published several best-selling books of his stories and articles; he appeared at Carnegie Hall, Town Hall, and in hundreds of jam-packed college auditoriums. Shep's Army is the first volume of new Shepherd tales to be published in a quarter century.

Author: R. Shep Melnick
Publisher: Brookings Institution Press
ISBN: 0815732406
Category : Education
Languages : en
Pages : 337

View

Book Description
One civil rights-era law has reshaped American society—and contributed to the country's ongoing culture wars Few laws have had such far-reaching impact as Title IX of the Education Amendments of 1972. Intended to give girls and women greater access to sports programs and other courses of study in schools and colleges, the law has since been used by judges and agencies to expand a wide range of antidiscrimination policies—most recently the Obama administration’s 2016 mandates on sexual harassment and transgender rights. In this comprehensive review of how Title IX has been implemented, Boston College political science professor R. Shep Melnick analyzes how interpretations of "equal educational opportunity" have changed over the years. In terms accessible to non-lawyers, Melnick examines how Title IX has become a central part of legal and political campaigns to correct gender stereotypes, not only in academic settings but in society at large. Title IX thus has become a major factor in America's culture wars—and almost certainly will remain so for years to come.

Author: Theodore Sturgeon
Publisher: Open Road Media
ISBN: 1480410101
Category : Fiction
Languages : en
Pages : 256

View

Book Description
DIVThe novel that began as a radio hoax, Theodore Sturgeon’s I, Libertine is a hilarious erotic romp through the royal boudoirs of eighteenth-century London/divDIV Inspired by a notorious radio hoax in the mid-1950s, popular radio host and prankster Jean Shepherd exhorted his faithful listeners to approach their local booksellers the next morning and request copies of the historical novel I, Libertine by Frederick R. Ewing—a book that had never been written, by an author who had never been alive. The hoax was so successful that I, Libertine became the talk of the town, even earning the unique distinction of being banned by the Archdiocese of Boston, despite the fact that it didn’t yet exist. Now there was nothing left to do but write the thing . . . and fantasy and science fiction legend Theodore Sturgeon was called in to work his magic./divDIV /divDIVOriginally written pseudonymously, Sturgeon’s I, Libertine is a glorious tale of close shaves, daring escapes, and wildly licentious behavior. It covers the bawdy misdeeds of Captain Lance Courtenay as he carelessly romps through the royal court and the bedchambers of London’s finest ladies. Chock-full of wicked wit and Sturgeon’s trademark twists and turns, it is a hilarious, picaresque adventure that Ewing himself would certainly have been proud to call his own, if he had existed./divDIV /divDIVThis ebook features an illustrated biography of Theodore Sturgeon including rare images and never-before-seen documents from the University of Kansas’s Kenneth Spencer Research Library and the author’s estate, among other sources./div

Author: Sheperd Paine
Publisher: Kalmbach Publishing Company
ISBN: 9781627003933
Category : Crafts & Hobbies
Languages : en
Pages : 0

View

Book Description
Sheperd Paine's legacy continues in his final book which features some of the best armor modelers in the world. The book covers all aspects of armor building including doing research, basic kit assembly, painting and decaling, weathering, creating battle damage, adding equipment, and posing and painting figures, as well as diorama planning. Modelers of all skill levels will find tips and techniques to use on their latest builds.