ServiceNow Reporting A Complete Guide - 2020 Edition PDF Download
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Author: Gerardus Blokdyk Publisher: 5starcooks ISBN: 9781867343363 Category : Languages : en Pages : 316
Book Description
How does it integrate with the rest of your ITSM applications? Does the product support auto-discovery of new hardware/software? Are there specific KPIs around the implementation hoping to be achieved related to the Objectives? Is there a clear and established Service Reporting policy in place? How well does the service provider execute on its contractual agreement? This exclusive ServiceNow Reporting self-assessment will make you the trusted ServiceNow Reporting domain adviser by revealing just what you need to know to be fluent and ready for any ServiceNow Reporting challenge. How do I reduce the effort in the ServiceNow Reporting work to be done to get problems solved? How can I ensure that plans of action include every ServiceNow Reporting task and that every ServiceNow Reporting outcome is in place? How will I save time investigating strategic and tactical options and ensuring ServiceNow Reporting costs are low? How can I deliver tailored ServiceNow Reporting advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all ServiceNow Reporting essentials are covered, from every angle: the ServiceNow Reporting self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that ServiceNow Reporting outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced ServiceNow Reporting practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in ServiceNow Reporting are maximized with professional results. Your purchase includes access details to the ServiceNow Reporting self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific ServiceNow Reporting Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Author: Gerardus Blokdyk Publisher: 5starcooks ISBN: 9781867343363 Category : Languages : en Pages : 316
Book Description
How does it integrate with the rest of your ITSM applications? Does the product support auto-discovery of new hardware/software? Are there specific KPIs around the implementation hoping to be achieved related to the Objectives? Is there a clear and established Service Reporting policy in place? How well does the service provider execute on its contractual agreement? This exclusive ServiceNow Reporting self-assessment will make you the trusted ServiceNow Reporting domain adviser by revealing just what you need to know to be fluent and ready for any ServiceNow Reporting challenge. How do I reduce the effort in the ServiceNow Reporting work to be done to get problems solved? How can I ensure that plans of action include every ServiceNow Reporting task and that every ServiceNow Reporting outcome is in place? How will I save time investigating strategic and tactical options and ensuring ServiceNow Reporting costs are low? How can I deliver tailored ServiceNow Reporting advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all ServiceNow Reporting essentials are covered, from every angle: the ServiceNow Reporting self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that ServiceNow Reporting outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced ServiceNow Reporting practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in ServiceNow Reporting are maximized with professional results. Your purchase includes access details to the ServiceNow Reporting self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific ServiceNow Reporting Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Author: Gerardus Blokdyk Publisher: 5starcooks ISBN: 9780655912965 Category : Languages : en Pages : 308
Book Description
What does business growth look like for you? Why is service design important? How many systems are under the scope of Vulnerability Management and Penetration Testing? Do you have an Admin team that will also require training? Who participates in the day to day execution of the processes and services? Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role... In EVERY group, company, organization and department. Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?' This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make ServiceNow investments work better. This ServiceNow All-Inclusive Self-Assessment enables You to be that person. All the tools you need to an in-depth ServiceNow Self-Assessment. Featuring 924 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which ServiceNow improvements can be made. In using the questions you will be better able to: - diagnose ServiceNow projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices - implement evidence-based best practice strategies aligned with overall goals - integrate recent advances in ServiceNow and process design strategies into practice according to best practice guidelines Using a Self-Assessment tool known as the ServiceNow Scorecard, you will develop a clear picture of which ServiceNow areas need attention. Your purchase includes access details to the ServiceNow self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific ServiceNow Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Author: Tim Woodruff Publisher: Packt Publishing Ltd ISBN: 1788837371 Category : Computers Languages : en Pages : 389
Book Description
IT service management automation at your fingertips Key Features Learn to leverage ServiceNow’s capabilities for improved IT automation by following step-by-step, practical instructions Build core administration, development, and maintenance skills with IT service management in ServiceNow Improve your workflow efficiency by designing and creating responsive and automated workflows, business logic, and front-end automation Book Description This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro. What you will learn Read and write clear, effective code for the ServiceNow platform Identify and avoid common pitfalls and missteps that could seriously impact future progress and upgradeability Use debugging tools to troubleshoot when things go wrong Discover tips and tricks from top ServiceNow developers, architects, and administrators. Find out what the pros wish they knew when they were starting out Who this book is for This book is for IT professionals and administrators who are planning to or are already trying to implement ServiceNow in their organization for Enterprise IT service management tasks. Some familiarity with web technologies (JavaScript) would be helpful. Prior ServiceNow experience is not necessary.
Author: Tim Woodruff Publisher: Packt Publishing Ltd ISBN: 178588753X Category : Computers Languages : en Pages : 351
Book Description
IT Service management at your fingertips About This Book Leverage ServiceNow's capabilities to achieve improved service management and excellent results in your IT operations by following step-by-step, practical instructions Build core administration, management, and maintenance skills with IT service management and IT operations management Improve your workflow efficiency by designing and creating responsive and automated workflows Who This Book Is For This book is for IT professionals and administrators who are planning to or are already trying to implement ServiceNow in their organization for Enterprise IT service management tasks. Some familiarity with web technologies (JavaScript) would be helpful. System administration experience is necessary. What You Will Learn Acquire and configure your own free personal developer instance of ServiceNow Read (and write!) clear, effective requirements for ServiceNow development Avoid common pitfalls and missteps that could seriously impact future progress and upgradeability Know how to troubleshoot when things go wrong using debugging tools Discover developer “tips and tricks” Pick up great tips from top ServiceNow development and administration professionals, and find out what they wish they knew when they were starting out In Detail This book shows you how to put important ServiceNow features to work in the real world. We will introduce key concepts and examples on managing and automating IT services, and help you build a solid foundation towards this new approach. We'll demonstrate how to effectively implement various system configurations within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as alerts and notifications, security, reporting, and custom development. You will learn how to improve your business' workflow, processes, and operational efficiency. By the end of this book, you will be able to successfully configure and manage ServiceNow within your organization. Style and approach This book is a step-by-step practical tutorial to help you quickly deploy and configure ServiceNow in your organization.
Author: Felix Acosta Publisher: BPB Publications ISBN: 9355519389 Category : Computers Languages : en Pages : 372
Book Description
Everything you need to know about managing the ServiceNow platform, in one place KEY FEATURES ● Master the basics of ServiceNow administration and its features. ● Create and customize ServiceNow to meet the unique needs of your organization. ● Explore integrations and data migration approaches with ServiceNow to streamline workflows. DESCRIPTION The ServiceNow platform is a powerful tool for managing IT services, but it can be complex to manage. This book provides a comprehensive guide to managing the ServiceNow platform effectively, from the core architecture concepts to scripting and integration. Whether you're a beginner or an experienced administrator, this book will help you get the most out of the ServiceNow platform. You'll learn how to manage users and access, manage licensing, move configuration across environments, manage upgrades, and configure forms, workflows, business rules, and more. You'll also learn about foundational data such as locations and groups, how to configure notifications and the mobile app, and how to import and export data. And, of course, no book on managing the ServiceNow platform would be complete without a discussion of scripting and integration. In addition to the core topics, this book also covers some more advanced topics such as managing technical debt in the ServiceNow platform. By the end of the book, you will be able to manage the ServiceNow platform effectively and efficiently. WHAT YOU WILL LEARN ● Learn how to manage users, groups, access, settings, and integrations. ● Create and configure forms, workflows, business rules, and more. ● Integrate ServiceNow with other systems to streamline workflows and automate tasks. ● Learn how to import, export, and protect your ServiceNow data. ● Keep ServiceNow running smoothly by troubleshooting and resolving problems. WHO THIS BOOK IS FOR This book is for anyone who wants to learn about ServiceNow, whether you're a beginner or an experienced IT professional. It's a quick and easy way to get started with ServiceNow, and it can help you prepare for a ServiceNow career or simply gain a better understanding of the platform. TABLE OF CONTENTS 1. Overview of ServiceNow 2. The Platform Building Blocks 3. Managing Users, Foundational Data, and Platform Security 4. Configuring Forms and Lists 5. Configuring Workflows Using Flow Designer 6. Configuring Business Rules 7. Configuring for Mobile 8. Configuring and Creating Portals 9. Configuring and Managing Notifications 10. Importing and Exporting Data 11. Integration Concepts with ServiceNow 12. Scripting Concepts and Examples 13. Managing Releases and Troubleshooting the Platform 14. Additional Training and Resources
Author: Martin Wood Publisher: Packt Publishing Ltd ISBN: 1786467429 Category : Computers Languages : en Pages : 647
Book Description
Unleash the full potential of ServiceNow from foundations to advanced functions, with this hands-on expert guide fully revised for the Helsinki version About This Book Give your ServiceNow Helsinki implementation a powerful kick-start by understanding the deep capabilities of the platform, Learn by doing with an extended, comprehensive example, creating a feature-rich, secure and automated application from the ground up Interact with your whole organization by integrating with REST web services and build a custom Service Portal interface Who This Book Is For This book is aimed at advanced ServiceNow System Administrators and developers who would like to gain greater control of ServiceNow and its architecture. The book expects you to be new to ServiceNow, but have a good grounding in internet and computing technologies, like HTML, JSON, REST and database systems. Readers should be especially familiar with JavaScript, and be keen to extend and alter the platform. With this book, they will be able to develop a new application for their company. What You Will Learn Build custom scoped applications that access the full ServiceNow API Build a modern, responsive self-service interface with Service Portal Design feature-rich, responsive, automated workflow systems Design powerful data-driven applications Control information flow and apply business logic with Business Rules Write efficient and effective client-side JavaScript Learn how to authenticate and secure Web Services Integrate and exchange data with people and systems Create and secure your systems with proper access control In Detail ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. The book steps through the main aspects of the ServiceNow platform, from the ground up. It starts by exploring the core architecture of ServiceNow, including building the right data structure. To add business logic and control data, and interactivity to user interaction, you will be shown how to code on both server and the client. You will then learn more about the power of tasks, events and notifications. The book will then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Furthermore, you will learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. You will then be shown how to package your applications and changes, so they can be installed elsewhere and ways to maintain them easily. If you wish to create an alternative simple interface, then explore ways to make ServiceNow beautiful using Service Portal. By the end of the book, you will know the fundamentals of the ServiceNow platform, helping you be a better ServiceNow System Administrator or developer. Style and approach Explore how to implement business logic and automated workflows and write effective code by flexible choices for client-side scripting
Author: Gerardus Blokdyk Publisher: 5starcooks ISBN: 9780655536420 Category : Languages : en Pages : 318
Book Description
Does your organization have a preference as between Software-as-a-Service and on-premises software? What happens when the system is breached, data is leaked, or the system simply goes offline? Can you clarify the capabilities youd like to see in regards to Vendor Risk Management? What level of disaster recovery is required by your organization? What system is your asset data stored in? This extraordinary ServiceNow self-assessment will make you the entrusted ServiceNow domain standout by revealing just what you need to know to be fluent and ready for any ServiceNow challenge. How do I reduce the effort in the ServiceNow work to be done to get problems solved? How can I ensure that plans of action include every ServiceNow task and that every ServiceNow outcome is in place? How will I save time investigating strategic and tactical options and ensuring ServiceNow costs are low? How can I deliver tailored ServiceNow advice instantly with structured going-forward plans? There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all ServiceNow essentials are covered, from every angle: the ServiceNow self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that ServiceNow outcomes are achieved. Contains extensive criteria grounded in past and current successful projects and activities by experienced ServiceNow practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in ServiceNow are maximized with professional results. Your purchase includes access details to the ServiceNow self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria: - The latest quick edition of the book in PDF - The latest complete edition of the book in PDF, which criteria correspond to the criteria in... - The Self-Assessment Excel Dashboard - Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation - In-depth and specific ServiceNow Checklists - Project management checklists and templates to assist with implementation INCLUDES LIFETIME SELF ASSESSMENT UPDATES Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.
Author: Andrew Kindred Publisher: Packt Publishing Ltd ISBN: 1788624203 Category : Computers Languages : en Pages : 217
Book Description
Understand the ServiceNow scripting and build an efficient customized ServiceNow instance Key Features Customize your ServiceNow instance according to your organization’s needs Learn to work with inbuilt JavaScript APIs in ServiceNow Take your ServiceNow experience to the next level by learning to script Book Description Industry giants like RedHat and NetApp have adopted ServiceNow for their operational needs, and it is evolving as the number one platform choice for IT Service management. ServiceNow provides their clients with an add-on when it comes to baseline instances, where scripting can be used to customize and improve the performance of instances. It also provides inbuilt JavaScript API for scripting and improving your JavaScript instance. This book will initially cover the basics of ServiceNow scripting and the appropriate time to script in a ServiceNow environment. Then, we dig deeper into client-side and server-side scripting using JavaScipt API. We will also cover advance concepts like on-demand functions, script actions, and best practices. Mastering ServiceNow Scripting acts as an end-to-end guide for writing, testing, and debugging scripts of ServiceNow. We cover update sets for moving customizations between ServiceNow instances, jelly scripts for making custom pages, and best practices for all types of script in ServiceNow. By the end of this book, you will have hands-on experience in scripting ServiceNow using inbuilt JavaScript API. What you will learn Customize your ServiceNow instance according to your organization's needs Explore the ServiceNow-exposed JavaScript APIs and libraries Discover the method for using ServiceNow scripting functions Take your ServiceNow experience to the next level by understanding advanced scripting Learn to build, test, and debug custom applications Use your customized instance efficiently with the help of best practices Who this book is for This book is targeted toward ServiceNow administrators or anyone willing to learn inbuilt JavaScript APIs used to script and customize ServiceNow instances. Prior experience with ServiceNow is required.
Author: Sagar Gupta Publisher: Packt Publishing Ltd ISBN: 1787129780 Category : Computers Languages : en Pages : 400
Book Description
Develop and extend efficient cloud-native applications with ServiceNow About This Book Build and customize your apps and workflows to suit your organization's requirements Perform in-depth application development from designing forms to writing business rules, client-scripts, and workflows Comprehensive guide to the end-to-end implementation of designing and extending apps with ServiceNow Who This Book Is For If you are a ServiceNow administrator and developer and need to build and customize your service management solution (apps and workflows) with ServiceNow, then this book is for you. What You Will Learn Customize the ServiceNow dashboard to meet your business requirements Use Administration and Security Controls to add roles and ensure proper access Manage tables and columns using data dictionaries Learn how application scopes are defined within ServiceNow Configure different types of table to design your application Start using the different types of scripting options available in ServiceNow Design and create workflows for task tables Use debugging techniques available in ServiceNow to easily resolve script-related issues Run scripts at regular time intervals using the Scheduled Script Execution module In Detail ServiceNow provides service management for every department in the enterprise, including IT, Human Resources, Facilities, Field Service, and more. This book focuses on all the steps required to develop apps and workflows for any of your business requirements using ServiceNow. You will start with the first module, which covers the basics of ServiceNow and how applications are structured; how you can customize the dashboard as required; and also how to create users. After you get used to the dashboard, you will move on to the next module, Applications and Tables, where you will learn about working with different tables and how you can create a scope other than the global scope for your application. The next module is Scripting and APIs, where you will learn Scripting in ServiceNow and use powerful APIs to develop applications. The final module, Administration Essentials, covers debugging, advanced database features, and scheduled script creation. By the end of the book you will have mastered creating organized and customer-friendly applications Style and approach A step-by-step tutorial to designing applications and workflows with ServiceNow
Author: Gerardus Blokdyk
Author: Gerardus Blokdyk
Author: Gerardus Blokdyk
Author: Gerardus Blokdyk
Author: Tim Woodruff
Author: Tim Woodruff
Author: Felix Acosta
Author: Martin Wood
Author: Gerardus Blokdyk
Author: Andrew Kindred
Author: Sagar Gupta