At Your Service? PDF Download

Author: Gaurav Nayyar
Publisher: World Bank Publications
ISBN: 1464817103
Category : Business & Economics
Languages : en
Pages : 364

View

Book Description
Manufacturing-led development has provided the traditional model for creating jobs and prosperity. But in the past three decades the conventional pattern of structural transformation has changed, with the services sector growing faster than the manufacturing sector. This raises critical questions about the ability of developing economies to close productivity gaps with advanced economies and to create good jobs for more people. At Your Service? The Promise of Services-Led Development (www.worldbank.org/services-led-development) assesses the scope of a services-driven development model and policy directions that can maximize the model’s potential.

Author: Rev. Alexia Salvatierra
Publisher: InterVarsity Press
ISBN: 0830864695
Category : Religion
Languages : en
Pages : 212

View

Book Description
Since the 1930s, organizing movements for social justice in the U.S. have largely been built on secular assumptions. But what if Christians were to shape their organizing around the implications of the truth that God is real and Jesus is risen? Reverend Alexia Salvatierra and theologian Peter Heltzel propose a model of organizing that arises from their Christian convictions, with implications for all faiths.

Author: Marc Stickdorn
Publisher: "O'Reilly Media, Inc."
ISBN: 1491927135
Category : Business & Economics
Languages : en
Pages : 1156

View

Book Description
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.

Author: Pattie Odgers
Publisher: South Western Educational Publishing
ISBN: 9780538726689
Category : Business & Economics
Languages : en
Pages : 244

View

Book Description
With global markets more crowded than ever, it is a major challenge for organizations to attract and retain customers due to the competition they are faced with. This text is designed to teach exemplary customer service thinking in public or private, domestic or international organizations and is written in a practical, common sense manner reflecting current customer service concepts and hints.

Author: Francis Reginald Scott
Publisher:
ISBN:
Category : International officials and employees
Languages : en
Pages : 638

View

Book Description

Author: Alcoholics Anonymous
Publisher:
ISBN: 9781893007963
Category : Alcoholics
Languages : en
Pages : 108

View

Book Description
The personal stories of prison inmates who are recovering alcoholics.

Author: Steven Garber
Publisher: InterVarsity Press
ISBN: 0830848215
Category : Religion
Languages : en
Pages : 142

View

Book Description
What if we began to see all we are and all we do—our work, play, relationships, worship, and loves—as significant to God? In these essays Steven Garber helps us discover the seamless life where there is no chasm between heaven and earth and we understand the coherence of our lives and God's work in the world.

Author: Katy Farber
Publisher: R&L Education
ISBN: 1607096978
Category : Education
Languages : en
Pages : 125

View

Book Description
Change the World with Service Learning is clear, direct and easy to use, and was designed for busy teachers integrating Service Learning into their existing curriculum. This book guides teachers from all content areas and grade levels to create outstanding Service Learning projects with students like no other book does. Change the World with Service Learning is a no-fluff, step-by-step, teacher-to-teacher description of how to create, plan, teach, and celebrate Service Learning projects that meet and exceed local, district, and national curricular expectations.

Author: Rick DeLisi
Publisher: John Wiley & Sons
ISBN: 1119841909
Category : Business & Economics
Languages : en
Pages : 262

View

Book Description
Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an agent. Digital Customer Service: Transforming Customer Experience for an On-Screen World traces the evolution of customer service—as well as the evolution of customer expectations and the underlying psychology that drives customer behavior - from the days of the first call centers in the 1980s all the way to today's digital world. Written for Customer Service and Customer Experience leaders as well as C-suite executives (CEOs, CFOs, CIOs), Digital Customer Service helps business leaders balance three critical priorities: Creating an excellent experience for customers that increases customer loyalty and profitability Driving down the cost of Customer Service/Support interactions, while increasing revenue through Sales interactions Moving quickly toward the goal of "digital transformation" We have discovered—in our research and our first-hand experience—that when companies commit to achieving true Digital Customer Service, they can make significant progress toward all three of these goals at once. Digital Customer Service provides the roadmap for how your company can get there. And when you do, who wins? EVERYONE.

Author: Edward Monroe-Jones
Publisher: Casemate
ISBN: 1612001378
Category : History
Languages : en
Pages : 320

View

Book Description
From the naval battle of Guadalcanal to rescuing George Bush Sr. in the Pacific, here are the stories of US submariners in WWII. The Silent Service in World War II tells the story of America’s intrepid submarine warriors in the words of the men who served and fought in the Pacific against Japan. When Pearl Harbor was attacked in 1941, the enemy had already deployed naval forces, but the United States was soon able to match them. By 1943, new Gato-class submarines were making a difference, carrying the war not just to the Japanese Imperial Navy, but to the vital merchant fleet that transported essential resources to the island country. Starting with the American victory at Guadalcanal, US submarine forces began to constrict the Japanese sea lanes. Operating independently and in wolfpacks, they attacked convoys operating beyond the range of American airpower, making daring forays even into Japanese home waters. Taking on Japanese warships, as well as rescuing downed airmen—including the grateful first President Bush—US submarines made an enormous contribution to our war against Japan. Aside from enemy action, the sea itself could be an extremely hostile environment—as many of these stories attest. From early war patrols in obsolescent, unreliable S-boats to modern fleet submarines roving the Pacific, the forty-six stories in this anthology offer a full understanding of life as a US Navy submariner in combat.