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Author: Vilho Räisänen Publisher: John Wiley & Sons ISBN: 0470028661 Category : Technology & Engineering Languages : en Pages : 296
Book Description
Learn how to use service modelling to streamline and optimize processes! Information about customer needs, the technical composition of services, and service performance are fundamental to effective service management. Service modelling is a structured approach to utilizing this information to improve the way services are delivered. Consistent application of service modelling provides the automation of processes and timely access to information. Service Modelling presents a comprehensive, up-to-date overview of the topic, presented in the context both of business processes, and of requirements stemming from the need to manage network resources. Vilho Raisanen delivers a justification for service modelling, and explains state-of-the-art concepts, frameworks and standards in detail. Service Modelling: Provides a complete and illustrated overview of state-of-the-art concepts for service modelling, covering requirements and frameworks. Includes industry initiatives, conceptual frameworks, and the work of standardisation bodies. Discusses different modelling approaches, and the positioning of modelling of services in service management and in the wider operational context. Sets the modelling framework in the context of business drivers and modelling paradigms. Illustrates principles with real-world use cases, providing both fixed Internet and mobile network examples. Relates concepts to the work of TeleManagement Forum, giving practical examples throughout. Service Modelling: Principles and Applications is an invaluable guide to service modelling for telecommunications and data communications professionals, including vendors, operators, consultants, training organizations, service and content providers, system architects and engineers for IP-based services. Educational organizations, advanced undergraduate and graduate students on telecommunications and networking courses will also find this text invaluable.
Author: Vilho Räisänen Publisher: John Wiley & Sons ISBN: 0470028661 Category : Technology & Engineering Languages : en Pages : 296
Book Description
Learn how to use service modelling to streamline and optimize processes! Information about customer needs, the technical composition of services, and service performance are fundamental to effective service management. Service modelling is a structured approach to utilizing this information to improve the way services are delivered. Consistent application of service modelling provides the automation of processes and timely access to information. Service Modelling presents a comprehensive, up-to-date overview of the topic, presented in the context both of business processes, and of requirements stemming from the need to manage network resources. Vilho Raisanen delivers a justification for service modelling, and explains state-of-the-art concepts, frameworks and standards in detail. Service Modelling: Provides a complete and illustrated overview of state-of-the-art concepts for service modelling, covering requirements and frameworks. Includes industry initiatives, conceptual frameworks, and the work of standardisation bodies. Discusses different modelling approaches, and the positioning of modelling of services in service management and in the wider operational context. Sets the modelling framework in the context of business drivers and modelling paradigms. Illustrates principles with real-world use cases, providing both fixed Internet and mobile network examples. Relates concepts to the work of TeleManagement Forum, giving practical examples throughout. Service Modelling: Principles and Applications is an invaluable guide to service modelling for telecommunications and data communications professionals, including vendors, operators, consultants, training organizations, service and content providers, system architects and engineers for IP-based services. Educational organizations, advanced undergraduate and graduate students on telecommunications and networking courses will also find this text invaluable.
Author: Laura Cattaneo Publisher: Springer ISBN: 3319958496 Category : Technology & Engineering Languages : en Pages : 147
Book Description
This open access book summarizes research being pursued within the Manutelligence project, the goal of which is to help enterprises develop smart, social and flexible products with high value added services. Manutelligence has improved Product and Service Design by developing suitable models and methods, and connecting them through a modular, collaborative and secure ICT Platform. The use of real data collected in real time by Internet of Things (IoT) technologies underpins the design of product-service systems and makes it possible to monitor them throughout their life cycle. Available data allows costs and sustainability issues to be more accurately measured and simulated in the form of Life Cycle Cost (LCC) and Life Cycle Assessment (LCA). Analysing data from IoT systems and sharing LCC and LCA information via the ICT Platform can help to accelerate the design of product-service systems, reduce costs and better understand customer needs. Industrial partners involved in Manutelligence provide a clear overview of the project’s outcomes, and demonstrate how its technological solutions can be used to improve the design of product-service systems and the management of product-service life cycles.
Author: Jean-Henry Morin Publisher: Springer Science & Business Media ISBN: 3642143180 Category : Business & Economics Languages : en Pages : 311
Book Description
This book contains the refereed post-proceedings of the First International Conference on Exploring Services Science (IESS) in Geneva, Switzerland, in February 2010. The goal of the conference was to build upon the growing community to further study and understand this emerging discipline, which leverages methods, results and knowledge stemming from management, social and cognitive science, law, ethics, economics, and computer science towards the development of own concepts, methods, techniques and approaches and thus creating the basis for the production of transdisciplinary results. The 19 full and 8 short papers accepted for IESS were selected from 42 submissions and cover a wide spectrum of issues related to service design, service creation, service composition, service management, and service networks as well as their applications in businesses and public administration.
Author: Anne Persson Publisher: Springer Science & Business Media ISBN: 3642053513 Category : Business & Economics Languages : en Pages : 268
Book Description
This volume constitutes the proceedings of the Second IFIP WG 8.1 Working Conference on the Practice of Enterprise Modeling, which took place in Stockholm, Sweden, during November 18-19, 2009. The conference series constitutes a dedicated forum where practice of Enterprise Modeling (EM) is addressed by bringing together researchers, users, and practitioners in order to develop a better understanding of the subject, and to improve the practice of EM, as well as to share knowledge and experience. The 17 papers presented were carefully reviewed and selected from 41 submissions. The topics covered are experiences in EM, the process of modeling, EM in information systems development, model quality and reuse, enterprise modeling for service modeling, and new ventures in enterprise modeling.
Author: Carna Zivkovic Publisher: Springer Nature ISBN: 3030453162 Category : Technology & Engineering Languages : en Pages : 231
Book Description
This book provides a comprehensive and consistent introduction to the Internet of Things. Hot topics, including the European privacy legislation GDPR, and homomorphic encryption are explained. For each topic, the reader gets a theoretical introduction and an overview, backed by programming examples. For demonstration, the authors use the IoT platform VICINITY, which is open-source, free, and offers leading standards for privacy. Presents readers with a coherent single-source introduction into the IoT; Introduces selected, hot-topics of IoT, including GDPR (European legislation on data protection), and homomorphic encryption; Provides coding examples for most topics that allow the reader to kick-start his own IoT applications, smart services, etc.
Author: Christos Emmanouilidis Publisher: Springer ISBN: 3642403611 Category : Computers Languages : en Pages : 752
Book Description
The two volumes IFIP AICT 397 and 398 constitute the thoroughly refereed post-conference proceedings of the International IFIP WG 5.7 Conference on Advances in Production Management Systems, APMS 2012, held in Rhodes, Greece, in September 2012. The 182 revised full papers were carefully reviewed and selected for inclusion in the two volumes. They are organized in 6 parts: sustainability; design, manufacturing and production management; human factors, learning and innovation; ICT and emerging technologies in production management; product and asset lifecycle management; and services, supply chains and operations.
Author: J. Henno Publisher: IOS Press ISBN: 160750992X Category : Computers Languages : en Pages : 452
Book Description
Information modelling and knowledge bases have become hot topics, not only in academic communities concerned with information systems and computer science, but also wherever information technology is applied in the world of business. This book presents the proceedings of the 21st European-Japanese Conference on Information Modelling and Knowledge Bases (EJC 2011), held in Tallinn, Estonia, in June 2011. The EJC conferences provide a worldwide forum for researchers and practitioners in the field to exchange results and experiences achieved in computer science and related disciplines such as conceptual analysis, design and specification of information systems, multimedia information modelling, multimedia systems, software engineering, knowledge and process management, cross cultural communication and context modelling. Attention is also paid to theoretical disciplines including cognitive science, artificial intelligence, logic, linguistics and analytical philosophy. The selected papers (16 full papers, 9 short papers, 2 papers based on panel sessions and 2 on invited presentations), cover a wide range of topics, including database semantics, knowledge representation, software engineering, www information management, context-based information retrieval, ontology, image databases, temporal and spatial databases, document data management, process management, cultural modelling and many others. Covering many aspects of system modelling and optimization, this book will be of interest to all those working in the field of information modelling and knowledge bases.
Author: Robert Meersman Publisher: Springer Science & Business Media ISBN: 3540888748 Category : Computers Languages : en Pages : 1113
Book Description
This volume constitutes the refereed proceedings of 13 international workshops held as part of OTM 2008 in Monterrey, Mexico, in November 2008. The 106 revised full papers presented were carefully reviewed and selected from a total of 171 submissions to the workshops. The volume starts with 19 additional revised poster papers of the OTM 2008 main conferences CoopIS and ODBASE. Topics of the workshop papers are ambient data integration (ADI 2008), agents and web services merging in distributed environment (AWeSoMe 2008), community-based evolution of knowledge-intensive systems (COMBEK 2008), enterprise integration, interoperability and networking (EI2N 2008), system/software architectures (IWSSA 2008), mobile and networking technologies for social applications (MONET 2008), ontology content and evaluation in enterprise & quantitative semantic methods for the internet (OnToContent and QSI 2008), object-role modeling (ORM 2008), pervasive systems (PerSys 2008), reliability in decentralized distributed systems (RDDS 2008), semantic extensions to middleware enabling large scale knowledge (SEMELS 2008), and semantic Web and Web semantics (SWWS 2008).
Author: Marc Stickdorn Publisher: "O'Reilly Media, Inc." ISBN: 1491927135 Category : Business & Economics Languages : en Pages : 1341
Book Description
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.
Author: Ulla Koivukoski Publisher: John Wiley & Sons ISBN: 9780470021446 Category : Technology & Engineering Languages : en Pages : 280
Book Description
New, attractive services for communications systems are versatile and promise to make the next generation of communications a success. Yet, as the systems grow more complex and diverse, so do the challenges of managing them. Service management derives from technologies used in fixed telephony systems and has evolved towards supporting packet-based services in an increasingly open environment. It is common belief that 3G (and later 4G) services will change the way we communicate and interrelate. The user will be put at centre stage and systems will be able to handle intelligent user profiles, proactive service selection, context-aware service provisioning and ubiquitous computing. Managing, charging for, and controlling these services render traditional business models inadequate and demand new solutions. Managing Mobile Services Covers challenges, solutions and technologies for implementing IP-based services in a mobile environment, with special attention to security, flexibility and charging. Discusses business models, service management architectures and standardization efforts. Considers requirements and characteristics of services, and service modelling. Includes two case studies illustrating the challenges, technologies and solutions involved with real-world service management. This book gives telecommunications/data engineers, operators and service providers as well as students and academics an in-depth understanding of the issues involved in implementing and managing new value-added services.
Author: Vilho Räisänen
Author: Vilho Räisänen
Author: Laura Cattaneo
Author: Jean-Henry Morin
Author: Anne Persson
Author: Carna Zivkovic
Author: Christos Emmanouilidis
Author: J. Henno
Author: Robert Meersman
Author: Marc Stickdorn
Author: Ulla Koivukoski