Moments of Magic PDF Download

Author: Shep Hyken
Publisher: Shepard Presentations, LLC
ISBN: 0963782002
Category : Business & Economics
Languages : en
Pages : 80

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Author: Pamela F. Service
Publisher: Random House Books for Young Readers
ISBN: 0307498336
Category : Juvenile Fiction
Languages : en
Pages : 450

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Book Description
It's 500 years after the nuclear holocaust that devastated the earth's population and left the few survivors dealing with unending winter. At their remote British boarding school, Wellington Jones and Heather McKenna have a lot in common. Both are misfits trying to avoid attention, and both are fascinated by Earl, a tall, calm, older boy with no recollection of his past, but a remarkable knack for showing up when he is needed most. When a blow to the head brings Earl's memory back, he claims that he is actually Merlin . . . a 2000-year-old wizard. Originally published in two volumes in the mid-1980s, Pamela F. Service's creative, futuristic spin on the Camelot legend will appeal to Arthurian purists and fantasy lovers alike.

Author: Terah Edun
Publisher: Terah Edun
ISBN:
Category : Fiction
Languages : en
Pages : 279

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This is year one of the Initiate Wars. Sara is hoping it doesn’t become the year she dies in an adventure fantasy for the ages. -- It is not a peaceful time in the Algardis Empire. War is raging between the mages and seventeen-year-old Sara Fairchild will be right in the middle of it. She just doesn't know it yet. Sara is the daughter of a disgraced imperial commander, executed for desertion. Sara is also the best duelist and hand-to-hand combatant in Sandrin. She lives quietly with her family’s shame but when challenged about her family’s honor, her opponent inevitably loses. On the night she finds out her father’s true last actions, she takes the Mercenary Guilds’ vows to serve in the emperor’s army. Using her quick wits and fierce fighting skills, she earns a spot in the first division. There she discovers secrets the mages on both sides would prefer stay hidden. Dark enemies hunt her and soon it's not just Sara questioning the motivation behind this war. While fighting mages, blackmailing merchants and discovering new friends, Sara comes across something she’s never had before - passion. The question is - can she fight for her empress against a mage who might unwittingly claim her heart? This is year one of the Initiate Wars. Sara is hoping it doesn't become the year she dies.

Author: Disney Institute
Publisher:
ISBN:
Category : Business & Economics
Languages : en
Pages : 212

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Book Description
Foreword by Michael D. Eisner. All organisations drive towards the same goal - how best to serve their customers. Walt Disney World has always enjoyed a reputation as a company that set the benchmark for outstanding business practices. Now, for the first time, one critical element of the method behind the magic is revealed: that of quality service. Here, their proven principles and processes are fully outlined, to help your organisation focus its vision and assemble its infrastructure to deliver exceptional customer service.

Author: Pamela F. Service
Publisher: Yearling Books
ISBN: 0375855785
Category : Juvenile Fiction
Languages : en
Pages : 242

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Book Description
Set in a world five hundred years in the future, Welly and the wizard Merlin are forced to take on a new type of powerful magic in a highly complex and technical world after Welly's friend, Heather, is kidnapped by the sorceress Morgan LeFay. Reprint.

Author: Pamela F. Service
Publisher: Random House Books for Young Readers
ISBN: 0375858334
Category : Juvenile Fiction
Languages : en
Pages : 242

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Book Description
The exciting conclusion to this futuristic Arthurian trilogy! Heather and Earl (called Merlin the wizard by most) are working with King Arthur to unite Britain following a terrible nuclear devastation. Merlin’s sworn enemy, Morgan LeFay, is also organizing her forces, hoping to take over the world once and for all. Earth’s only hope is for Earl to find his father, who has been trapped in an enchantment for two thousand years. The problem is, Earl doesn’t know where to look, and worse, doesn’t even know what form the enchantment takes. Time is running out and Earl and Heather must solve the ancient mystery and return with the key to the Earth’s Magic. Traveling to one of the origins of humanity, the ancient kingdom of Kush, Merlin must decipher the key before the summer solstice when a great battle will be waged to decide the future of the earth. With a terrific heroine and an exciting nod to many cultures and legends, this riveting conclusion to Pamela Service’s tightly crafted and ingenious Arthurian trilogy is an exciting homage to the great adventure classics, as well as a marvelous addition to the Arthurian legend.

Author: Ron Zemke
Publisher: Kaplan
ISBN: 9780793164677
Category : Business & Economics
Languages : en
Pages : 248

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Book Description
Like stage magic, service magic is made up of more than tricks, hocus-pocus and bravado. Service magic is an art and depends on developing customer rapport, excellent timing, and hours of practice. This guide uses examples from diverse industries to reveal inventive approaches to customer service. Using new models for creating customer delight, this work shares a conjurer's trunk of ideas for sweeping away the mundane and creating customer experiences that will leave customers delighted and charmed. Readers will learn about the magic building customer service strategies at play in industries such as hospitality (how Marriott, Ritz-Carlton Hotels, Hotel Monaco, Old Faithful Inn, and Radisson have performed service magic for retaining guests), financial services, health care, retail, and entertainment (Universal Studios, Disney World Resorts, All Outdoor White Water Rafting, and the St Paul Saints have all captured the hearts and souls of customers through the magic of service).

Author: Michael Heppell
Publisher: Pearson Education
ISBN: 9780273707929
Category : Business & Economics
Languages : en
Pages : 152

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Book Description
This book provides readers with strategies and advice on providing top quality customer service at very low cost to their organisation. It aims to help readers make their customer and colleagues happier; develop their careers; grow their customer base; get repeat orders and referrals. Table of contents: * The service star * Wee wows * The top three referability habits * The emotional bank account * Putting on the Ritz * 99 percent of people are good * Designing fantastic customer service * Beware the silent customer * RADAR thinking * RADAR thinking at work * Send cards * The customer is always right - not! * Feel, felt, found * What's in a smile? * One chance to make a first impression * I honestly don't care about your problems * Empowering service * Creativity gives better service * It's not what you say * It's your best friend - the awkward customer * Be individual, encourage individuals * Prepare for and relish competition * The difference between one, some, many and all * Super script * Voicemail, answering machines and automated call queue systems * Telephone services * Advanced telephone service * Tiny steps to giant strides * What's in a name? * Hills and valleys * Good ideas verses desirable ideas * Ring the bell * Spanners and heros * Know your competition * Speed it up!

Author: Ron Zemke
Publisher:
ISBN: 9788189197414
Category :
Languages : en
Pages :

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Author: Pamela F. Service
Publisher: Fawcett Books
ISBN: 9780449702024
Category : Fantasy.
Languages : en
Pages : 194

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Book Description
In a time five hundred years after a nuclear holocaust, Wellington, Earl, and Heather become convinced that a new age of magic is on the way and set out to right the world's wrongs.