Service Excellence in Governance PDF Download

Author: D. Du Toit
Publisher: Heinemann Educational Books
ISBN:
Category : Business & Economics
Languages : en
Pages : 452

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Author: Alikhan Baimenov
Publisher: Springer
ISBN: 9811332150
Category : Political Science
Languages : en
Pages : 382

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Book Description
This book combines academic wisdom and practitioners’ insights to critically examine the challenges faced by civil service systems in the 21st Century. Moreover, the book evaluates what types of civil servants are needed to tackle critical issues such as rapidly ageing populations, increased urbanisation, environmental degradation, swift technological advancement, and globalisation of the market place in the social and economic realm of the 21st Century. Its topics range from civil service development in post-Soviet countries indicating that peer-to-peer learning is the way forward, to civil service reforms in China, Japan, and Korea in their quest to satisfy their citizens demands and expectations in the 21st Century. Other topics span across regional analyses by focusing on current dominant trends and challenges confronting administrative and civil service systems, vis-à-vis technology, innovation and “big data”, and their disruptive effects on society and government. This book will be of interest to both academics and practitioners, and would-be builders of the 21st Century world.

Author: Paul P. Brountas
Publisher: John Wiley & Sons
ISBN: 0787976482
Category : Business & Economics
Languages : en
Pages : 178

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Book Description
In Boardroom Excellence, author Paul Brountas, a corporate attorney with more than forty years experience, discusses the qualities and components of effective boards in today’s post-Enron environment. Written in a concise format, the book is filled with informative practical advice for board members of private, public, and nonprofit organizations. Boardroom Excellence contains an informed discussion of fundamental corporate governance issues, including the duties and responsibilities of directors and the proper interaction of the board with the CEO and management. Brountas reveals how board members can be most effective when they are independent, possess integrity, are well-informed and involved, and are proactive. Boardroom Excellence offers timely information about Establishing the values and qualities that board members should possess Developing an environment in the boardroom where skepticism and serious discussion are encouraged Understanding what the CEO expects of the board and what the board expects of the CEO Creating effective independent audit, compensation, nominating, and governance committees Formulating guidelines for periodic evaluation of the performance of the board and individual board members

Author: Didier Cossin
Publisher: John Wiley & Sons
ISBN: 1119615658
Category : Business & Economics
Languages : en
Pages : 358

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Book Description
A comprehensive guide to transforming boards and achieving best-practice governance in any organisation. When practising good governance, the board is the vital driver of organizational success, while fostering positive social impact and economic value creation. At all levels, executives around the world are faced with complexities rising from disruptive business models, new technologies, socio-economic changes, shifting political circumstances, and an array of other sources. High Performance Boards is the comprehensive manual for attaining best-in-class governance, offering pragmatic guidance on improving board quality, accountability, and performance. This authoritative volume identifies the four dimensions, or pillars, which are crucial for establishing and maintaining best-practice boards: the people involved, the information architecture, the structures and processes, and the group dynamics and culture of governance. This methodology can be applied to any board in the world, corporate or non-profit organization, regardless of size, sector, industry, or context. Readers are introduced to a fictitious senior board member – an amalgamation of board members from well-known organisations – and follow her as she successfully handles real-life challenges with effective governance. Drawn from the author's 20 years of practice and confidential work with boards across the world, this book: Demonstrates how high-performance boards innovate and refine their practices Discusses examples of board failures and challenges, including case studies from both for-profit and non-profit organisations including international organizations and state-owned agencies or even ministries Provides a proven framework to create best-in-class governance Includes a companion website featuring tools for board assessment and board practice High Performance Boards has inspired more than 3000 board members around the world. This book is essential reading for professionals and managers interested in governance and board members, senior managers, investors, lawyers, and students of governance.

Author: Richard P. Chait
Publisher: John Wiley & Sons
ISBN: 1118045912
Category : Business & Economics
Languages : en
Pages : 210

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Book Description
A new framework for helping nonprofit organizations maximize the effectiveness of their boards. Written by noted consultants and researchers attuned to the needs of practitioners, Governance as Leadership redefines nonprofit governance. It provides a powerful framework for a new covenant between trustees and executives: more macrogovernance in exchange for less micromanagement. Informed by theories that have transformed the practice of organizational leadership, this book sheds new light on the traditional fiduciary and strategic work of the board and introduces a critical third dimension of effective trusteeship: generative governance. It serves boards as both a resource of fresh approaches to familiar territory and a lucid guide to important new territory, and provides a road map that leads nonprofit trustees and executives to governance as leadership. Governance as Leadership was developed in collaboration with BoardSource, the premier resource for practical information, tools and best practices, training, and leadership development for board members of nonprofit organizations. Through its highly acclaimed programs and services, BoardSource enables organizations to fulfill their missions by helping build effective nonprofit boards and offering credible support in solving tough problems. For the latest in nonprofit governance, visit www.boardsource.org, or call us at 1-800-883-6262.

Author: David Miller
Publisher: BCS, The Chartered Institute
ISBN: 1902505883
Category : Business & Economics
Languages : en
Pages : 197

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Book Description
Designed to give IT professionals a thorough understanding of their business colleagues and customers, this text sets ambitious new goals for service delivery and demonstrates how to achieve them.

Author: Gen Guanci
Publisher: Springer Publishing Company
ISBN: 1886624054
Category : Medical
Languages : en
Pages : 96

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Book Description
Shared Governance that Works will help you design and operationalize the structures and processes necessary to achieve a highly effective and satisfying shared governance experience for all. Here's what you'll be able to do after reading this book: Choose a model of shared governance that works best for your organization and decision-making teams. Create charters, bylaws, and guidelines that provide the clarity necessary for efficient functioning. Understand and optimize the stages of council development. Develop structures and process, such as strategic planning, goal setting, and annual reports that will maximize the work of your councils. Collect, report, and analyze data to drive practice/work and improve outcomes.

Author: Fredric L. Laughlin
Publisher: AMACOM/American Management Association
ISBN: 9780814400746
Category : Business & Economics
Languages : en
Pages : 236

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Book Description
Now even with limited resources, nonprofit leaders will learn how to: eliminate redundant or outdated policies; add new policies more effectively; clearly guide the CEO and evaluate his or her performance; ensure compliance with relevant legislation and regulations; understand why certain policies should be included; and adapt the authors' templates to their specific needs.

Author: William A. Brown
Publisher: Pearson Education
ISBN: 0137002939
Category : Business & Economics
Languages : en
Pages : 429

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Book Description
Address the #1 Success Factor in SOA Implementations: Effective, Business-Driven Governance Inadequate governance might be the most widespread root cause of SOA failure. In SOA Governance, a team of IBM’s leading SOA governance experts share hard-won best practices for governing IT in any service-oriented environment. The authors begin by introducing a comprehensive SOA governance model that has worked in the field. They define what must be governed, identify key stakeholders, and review the relationship of SOA governance to existing governance bodies as well as governance frameworks like COBIT. Next, they walk you through SOA governance assessment and planning, identifying and fixing gaps, setting goals and objectives, and establishing workable roadmaps and governance deliverables. Finally, the authors detail the build-out of the SOA governance model with a case study. The authors illuminate the unique issues associated with applying IT governance to a services model, including the challenges of compliance auditing when service behavior is inherently unpredictable. They also show why services governance requires a more organizational, business-centric focus than “conventional” IT governance. Coverage includes Understanding the problems SOA governance needs to solve Establishing and governing service production lines that automate SOA development activities Identifying reusable elements of your existing IT governance model and prioritizing improvements Establishing SOA authority chains, roles, responsibilities, policies, standards, mechanisms, procedures, and metrics Implementing service versioning and granularity Refining SOA governance frameworks to maintain their vitality as business and IT strategies change

Author: Eugen Spivak
Publisher: FriesenPress
ISBN: 0995961832
Category : Business & Economics
Languages : en
Pages : 258

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Book Description
A practical guide to maximize your benefits, and improve delivery of your corporate strategy! To stay competitive, companies need not only forward-thinking vision, but to effectively execute that vision. In this book, Eugen Spivak focuses on excellence in execution of corporate initiatives and serves as a strategic partner for establishing, improving, and running world-class PMO. The book is written from a business-transformation perspective, offering an abundance of specific recommendations, extraordinarily practical tips, and effective advice on establishing and improving Project Management Office. In addition to counsel on the setup of PMO, the book features real-world examples extracted from the more than a hundred initiatives Eugen has carried out. Further, the book highlights the practical tips on how to improve delivery of portfolios, programs, and projects, and thus offers a range of time-tested best practices for managing portfolios, programs, and projects. Using PMO Governance as a guide, you will receive: • Proven techniques to improve execution of your corporate strategy. • An effective approach for streamlining decision-making, transparency, and oversight. • Proactive insights about all the areas that make PMO successful. • Handy tips for how to spot delivery problems and what to do about them. • Efficient techniques for better running your portfolios, programs, and projects. • Guidelines to managing different types of programs and projects, including megaprojects. • Practical recommendations for making you a more effective leader. By applying principles in this book, your organization will improve maturity of its governance and achieve more desired performance results for the portfolio of program and projects it runs.