Service Charters - Global Convergence Or National Divergence? PDF Download

Author: Linda McGuire
Publisher:
ISBN:
Category : Administrative agencies
Languages : en
Pages : 33

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Author: Andrea Calabrò
Publisher: Springer Science & Business Media
ISBN: 3790827509
Category : Business & Economics
Languages : en
Pages : 148

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Book Description
This book addresses the nexus of issues exploring governance structures and mechanisms in public service organizations, thus contributing to the development of disciplines that focus on public management. It goes beyond the state of the art by addressing a number of specific issues in a more systematic fashion. The book’s interdisciplinary focus is a particularly valuable asset, as its topic is situated at the crossroads of a number of fields, including public management, business administration, corporate governance, policy studies, political science, sociology, and third sector studies, all of which offer important perspectives and are important for the development of public management and public services. The book covers more than Italy and Norway and focuses specifically on public service organizations, addressing more aspects of their governance structures and mechanisms than any other book available today. The unique presentation of features related to the governance and management of different actors (state-owned enterprises, local public utilities, ministries, municipalities, citizens, etc.), involved at different levels in the production and provision of public services, makes it possible to compare and contrast these different perspectives and opens new avenues of theoretical collaboration and development.

Author: Tim Legrand
Publisher: Springer Nature
ISBN: 3030558215
Category : Political Science
Languages : en
Pages : 259

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Book Description
This book investigates the increasing circulation and transfer of public policy ideas between the UK, US and Australia since the 1990s. It argues that the upsurge in policy transfer amongst and between these states can be explained by a structural and shared commitment between these states to a distinctive institutional ideology of policy-making. This ideology, it is claimed, is partly a product of the historical proximity of ‘Anglosphere’ states, and in recent years can be traced through the evolution of New Public Management principles through to Third Way communitarianism.

Author: Darryl S. L. Jarvis
Publisher: World Scientific
ISBN: 9814335746
Category : Law
Languages : en
Pages : 622

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Book Description
Ch. 1. Regulating infrastructure : a review of the issues, problems, and challenges / Ed Araral [und weitere] -- pt. I. Problems, issues, and perspectives in regulation, regulatory design and outcomes. ch. 2. Infrastructure regulation : what works, why, and how do we know? / Judith Clifton [und weitere]. ch. 3. Does political accountability matter for infrastructure regulation? : the case of telecommunications / Farid Gasmi, Paul Noumba and Laura Recuero Virto. ch. 4. Entry relaxation and an independent regulator : performance impact on the mobile telecoms industry in Asia / Chalita Srinuan, Pratompong Srinuan and Erik Bohlin -- pt. II. Electricity sector regulation & governance. ch. 5. Risk, regulation and governance : institutional processes and regulatory risk in the Thai energy sector / Darryl S.L. Jarvis. ch. 6. Electricity tariff regulation in Thailand : analyses and applications of incentive regulation / Puree Sirasoontorn. ch. 7. Regulating power without a five year plan : institutional changes in the Chinese power sector / Kun-Chin Lin, Mika Purra and Hui Lin. ch. 8. The Indonesian electricity sector : institutional transition, regulatory capacity and outcomes / Mika Purra. ch. 9. Regulating the independent power producers : a comparative analysis of performance of Andhra Pradesh, Gujarat, and Tamil Nadu in India / Rajendra Kumar. ch. 10. Partial privatization and nested regulation : institutional choices in public sector and regulatory reform / Sunil Tankha. ch. 11. The electricity industry reform in Korea : lessons for further liberalization / Junki Kim and Kyuhyun Kim -- pt. III. Water sector regulation & governance. ch. 12. Regulatory independence and contract incompleteness : assessing regulatory effectiveness in water privatization in Manila / Xun Wu, Loit Batac and Nepomuceno A. Malaluan. ch. 13. Can regulation improve the performance of government-controlled water utilities? / David Ehrhardt and Nils Janson. ch. 14. Effects of regulatory quality and political institutions on access to water and sanitation / Andrew B. Whitford, Helen Smith and Anant Mandawat. ch. 15. The regulation of water infrastructure in Italy : origins and effects of an 'hybrid' regulatory system / Alberto Asquer. ch. 16. Measuring effectiveness of regulation across a river system : a welfare approach / Alex Coram and Lyle Noakes. ch. 17. Private sector participation and regulatory reform in water supply : the Southern Mediterranean experience / Edouard Perard. ch. 18. Tempered responsiveness through regulatory negotiations in the water sector : managing unanticipated innovations emerging from participation reforms / Boyd Fuller and Sunil Tankha

Author: Pawan S. Budhwar
Publisher: Routledge
ISBN: 1134421850
Category : Business & Economics
Languages : en
Pages : 308

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Book Description
This book presents an HRM scenario in a number of South-East Asian and Pacific Rim countries. It highlights the growth of the personnel/HR function, the dominant HRM system(s) in the area, the influence of different factors on HRM, and the challenges faced by HR functions in these nations. An excellent addition to this subject area, each chapter ha

Author: Kathleen McLaughlin
Publisher: Routledge
ISBN: 1134544146
Category : Business & Economics
Languages : en
Pages : 376

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Book Description
The UK has played a pivotal role in the development of New Public Management (NPM). This book offers an original, comprehensive and multidisciplinary analysis of the impact of the New Public Management in the UK, and situates these analyses in a broader comparative perspective. Its chapters consider: competing typologies of NPM issues of professionalism within NPM debates on social exclusion and equity the role of different research approaches in evaluating NPM the evolving nature of NPM and impact of modernisation evaluations of NPM in mainland Europe, North America, Africa and the developing World, Australia, and Pacific-Asia. Leading authorities from around the world present evaluations of current thinking in NPM and highlight the challenges which will shape future development and research approaches. New Public Management presents a timely and constructive overview of the nature and impact of the NPM and offers important lessons for public management across the world.

Author: Rosemary O'Leary
Publisher: Georgetown University Press
ISBN: 1589016254
Category : Political Science
Languages : en
Pages : 338

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Book Description
A once-in-a-generation event held every twenty years, the Minnowbrook conference brings together the top scholars in public administration and public management to reflect on the state of the field and its future. This unique volume brings together a group of distinguished authors—both seasoned and new—for a rare critical examination of the field of public administration yesterday, today, and tomorrow. The book begins by examining the ideas of previous Minnowbrook conferences, such as relevance and change, which are reflective of the 1960s and 1980s. It then moves beyond old Minnowbrook concepts to focus on public administration challenges of the future: globalism, twenty-first century collaborative governance, the role of information technology in governance, deliberative democracy and public participation, the organization of the future, and teaching the next generation of leaders. The book ends by coming full circle to examine the current challenge of remaining relevant. There is no other book like this—nor is there ever likely to be another—in print. Simply put, the ideas, concepts, and spirit of Minnowbrook are one-of-a-kind. This book captures the soul of public administration past, present, and future, and is a must-read for anyone serious about the theory and practice of public administration.

Author: Nizam Ahmed
Publisher: Routledge
ISBN: 1317218779
Category : Political Science
Languages : en
Pages : 275

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Book Description
Good policies are an important prerequisite of good governance, and any effort to change one is likely to affect the other. In emerging democracies, such as Bangladesh, a redefinition of roles and responsibilities of different actors in the policy and governing process can be noticed. This book identifies and analyses issues related to the making and implementation of public policies in Bangladesh over the last four decades (1972-2012). It explores the implications of the change that has taken place in policy and governance environment in Bangladesh. Focusing on several important sectoral and sub-sectoral polices, it examines the impact and limitations of the change. Chapters are structured into four parts: Public Policy, Bureaucracy and Parliament; Cases of Public Policy; Women in Governance and Public Administration; Ethics, Innovations, and Public Service Delivery, and the book is a valuable resource for researchers in the field of development studies, public policy and South Asian politics.

Author: Peter Triantafillou
Publisher: Manchester University Press
ISBN: 152610377X
Category : Political Science
Languages : en
Pages : 274

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Book Description
This book examines the links between major contemporary public sector reforms and neoliberal thinking. The key contribution of the book is to enhance our understanding of contemporary neoliberalism as it plays out in the public administration and to provide a critical analysis of generally overlooked aspects of administrative power. The book examines the quest for accountability, credibility and evidence in the public sector. It asks whether this quest may be understood in terms of neoliberal thinking and, if so, how? The book makes the argument that while current administrative reforms are informed by several distinct political rationalities, they evolve above all around a particular form of neoliberalism: constructivist neoliberalism. The book analyses the dangers of the kinds of administrative power seeking to invoke the self-steering capacities of society and administration itself.

Author:
Publisher: Psychology Press
ISBN: 9780415284028
Category : Political Science
Languages : en
Pages : 680

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Book Description
IBSS is the essential tool for librarians, university departments, research institutions and any public or private institution whose work requires access to up-to-date and comprehensive knowledge of the social sciences.