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Author: David Finkel Publisher: Macmillan + ORM ISBN: 0374710961 Category : History Languages : en Pages : 272
Book Description
Now a Major Motion Picture Directed by American Sniper Writer Jason Hall and Starring Miles Teller No journalist has reckoned with the psychology of war as intimately as David Finkel. In The Good Soldiers, his bestselling account from the front lines of Baghdad, Finkel embedded with the men of the 2-16 Infantry Battalion as they carried out the infamous “surge”. Now, in Thank You for Your Service, Finkel tells the true story of those men as they return home from the front-lines of Baghdad and struggle to reintegrate--both into their family lives and into American society at large. Finkel is with these veterans in their most intimate, painful, and hopeful moments as they try to recover, and in doing so, he creates an indelible, essential portrait of what life after war is like--not just for these soldiers, but for their wives, widows, children, and friends, and for the professionals who are truly trying, and to a great degree failing, to undo the damage that has been done. Thank You for Your Service is an act of understanding, and it offers a more complete picture than we have ever had of two essential questions: When we ask young men and women to go to war, what are we asking of them? And when they return, what are we thanking them for? “Finkel sketches a panoramic view of postwar life....A book that every American should read.” —Jake Tapper, Los Angeles Times Finalist for the National Book Critics Circle Award, the Los Angeles Times Book Prize, and the New York Public Library Helen Bernstein Award for Excellence in Journalism. One of Ten Favorite Books of 2013 by Michiko Kakutani (The New York Times), a Washington Post Top Ten Book of the Year, and a New York Times Book Review Notable Book of the Year
Author: David Finkel Publisher: Macmillan + ORM ISBN: 0374710961 Category : History Languages : en Pages : 272
Book Description
Now a Major Motion Picture Directed by American Sniper Writer Jason Hall and Starring Miles Teller No journalist has reckoned with the psychology of war as intimately as David Finkel. In The Good Soldiers, his bestselling account from the front lines of Baghdad, Finkel embedded with the men of the 2-16 Infantry Battalion as they carried out the infamous “surge”. Now, in Thank You for Your Service, Finkel tells the true story of those men as they return home from the front-lines of Baghdad and struggle to reintegrate--both into their family lives and into American society at large. Finkel is with these veterans in their most intimate, painful, and hopeful moments as they try to recover, and in doing so, he creates an indelible, essential portrait of what life after war is like--not just for these soldiers, but for their wives, widows, children, and friends, and for the professionals who are truly trying, and to a great degree failing, to undo the damage that has been done. Thank You for Your Service is an act of understanding, and it offers a more complete picture than we have ever had of two essential questions: When we ask young men and women to go to war, what are we asking of them? And when they return, what are we thanking them for? “Finkel sketches a panoramic view of postwar life....A book that every American should read.” —Jake Tapper, Los Angeles Times Finalist for the National Book Critics Circle Award, the Los Angeles Times Book Prize, and the New York Public Library Helen Bernstein Award for Excellence in Journalism. One of Ten Favorite Books of 2013 by Michiko Kakutani (The New York Times), a Washington Post Top Ten Book of the Year, and a New York Times Book Review Notable Book of the Year
Author: Frances X. Frei Publisher: Harvard Business Press ISBN: 1422133311 Category : Customer relations Languages : en Pages : 262
Book Description
Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.
Author: Lillian Fishman Publisher: Hogarth ISBN: 0593243781 Category : Fiction Languages : en Pages : 241
Book Description
A “bold and unflinchingly sexy” (Vogue) debut novel about a young woman who follows her desires into a world of pleasure, decadence, and privilege, unraveling everything she thought she knew about sex . . . and herself. “One of the most entertaining books about sex I’ve ever read . . . The perfect read for fans of Raven Leilani and Ottessa Moshfegh, this is a book that will have people talking.”—BuzzFeed “A sex masterpiece.”—The Guardian ONE OF THE BEST BOOKS OF THE YEAR: The New Yorker, The Hollywood Reporter “Anytime I want, I can forsake this dinner party and jump into real life.”—Eve Babitz Eve has an adoring girlfriend, an impulsive streak, and a secret fear that she’s wasting her brief youth with just one person. So one evening she posts some nudes online. This is how Eve meets Olivia, and through Olivia the charismatic Nathan. Despite her better instincts, the three soon begin a relationship—one that disturbs Eve as much as it enthralls her. As each act of their complicated, three-way affair unfolds across a cold and glittering New York, Eve is forced to confront the questions that most consume her: What do we bring to sex? What does it reveal of ourselves, and one another? And how do we reconcile what we want with what we think we should want? In the way only great fiction can, Acts of Service takes between its teeth the contradictions written all over our ideas of sex and sexuality. At once juicy and intellectually challenging, sacred and profane, Lillian Fishman’s riveting debut is bold, unabashed, and required reading of the most pleasurable sort.
Author: Leonardo Inghilleri Publisher: AMACOM ISBN: 0814415393 Category : Business & Economics Languages : en Pages : 190
Book Description
What if you could protect your business against competitive inroads, once and for all? Customer service experts Leonardo Inghilleri and Micah Solomon's anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's company Oasis, and has since proven itself in countless companies around the globe--from luxury giant BVLGARI to value-sensitive auto parts leader Carquest and everywhere in between. Their experience shows that the most powerful growth engine in a tight market--and best protection from competitive inroads--is to put everything you can into cultivating true customer loyalty. Exceptional Service, Exceptional Profit takes the techniques that minted money for these brands and reveals how you can apply them to your own business to provide the kind of exceptional service that nearly guarantees loyalty. Soon, you'll be reaping the benefits of loyal customers who are: less sensitive to price competition, more forgiving of small glitches, and, ultimately, who are "walking billboards" happily promoting your brand. Filled with detailed, behind-the-scenes examples, Exceptional Service, Exceptional Profit unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before.
Author: Merriam-Webster, Inc Publisher: ISBN: Category : English language Languages : en Pages : 820
Book Description
A handy guide to problems of confused or disputed usage based on the critically acclaimed Merriam-Webster's Dictionary of English Usage. Over 2,000 entries explain the background and basis of usage controversies and offer expert advice and recommendations.
Author: Myer Pearlman Publisher: ISBN: 9780882435510 Category : Languages : en Pages : 0
Book Description
Features text for common ceremonies such as marriage services, baptismal services, dedication of children, reception of new members, funeral services, dedication of church buildings, and installation of officers. Gold stamped
Author: Shep Hyken Publisher: Greenleaf Book Group ISBN: 1626340102 Category : Business & Economics Languages : en Pages : 240
Book Description
You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.
Author: Chris Martin Publisher: B&H Publishing Group ISBN: 1087738385 Category : Religion Languages : en Pages : 164
Book Description
Do we use social media, or are we being used by it? Social media is brilliant and obscene. It sharpens the mind and dulls it. It brings nations together and tears them apart. It perpetuates, reveals, and repairs injustice. It is an untamed beast upon which we can only hope to ride, but never quite corral. What is it doing to us? In Terms of Service, Chris Martin brings readers his years of expertise and experience from building online brands, coaching authors and speakers about social media use, and thinking theologically about the effects of social media. As you read this book, you will: Learn how social media has come to dominate the role the internet plays in your life Learn how the “social internet” affects you in ways you may not realize Be equipped to push back against the hold the internet has on your mind and your heart
Author: Shawn Dorman Publisher: Potomac Books, Inc. ISBN: 1612344674 Category : Political Science Languages : en Pages : 284
Book Description
Inside a U.S. Embassy is widely recognized as the essential guide to the Foreign Service. This all-new third edition takes readers to more than fifty U.S. missions around the world, introducing Foreign Service professionals and providing detailed descriptions of their jobs and firsthand accounts of diplomacy in action. In addition to profiles of diplomats and specialists around the world-from the ambassador to the consular officer, the public diplomacy officer to the security specialist-is a selection from more than twenty countries of day-in-the-life accounts, each describing an actual day on.
Author: David Finkel
Author: David Finkel
Author: Frances X. Frei
Author: Lillian Fishman
Author: Orthodox Eastern Church
Author: Leonardo Inghilleri
Author: Merriam-Webster, Inc
Author: Myer Pearlman
Author: Shep Hyken
Author: Chris Martin
Author: Shawn Dorman