Author: Stuart Gibbs Publisher: Simon and Schuster ISBN: 1481477838 Category : Juvenile Fiction Languages : en Pages : 368
Book Description
Ben goes undercover in the White House to take on a SPYDER operative determined to assassinate the president in this latest addition to the New York Times bestselling Spy School series. Thirteen-year-old Ben Ripley has had a lot of field success despite only just beginning his second year at Spy School, something even graduates rarely experience. But he'd never have survived without the help from experienced agents and his friends. Now he's been called in on a solo mission--and the fate of the United States of America is on his shoulders alone. The Mission: Prevent a presidential assassination by infiltrating the White House, and locating the enemy operative. But when the president's son is as helpful as a hamster, and a trained SPYDER agent would never appear to be up to something (they're far too clever for that), Ben may be in over his head this time. And when everything goes wrong, Ben must rely on his Spy School friends to save his reputation...but even friends can double-cross or be swayed to the enemy's side.
Author: Jeff Nash Publisher: ISBN: Category : Languages : en Pages : 203
Book Description
Just as they should, every new principal, superintendent and board member promises to establish a welcoming and inclusive learning environment, listen intently to stakeholders, and engage the community in the educational process. Indeed, those are wonderful promises...and we have every reason to believe they are the genuine intentions of our school and district leaders. Unfortunately, after just a few hours on the job, many of these trailblazers realize their school or department is neither welcoming nor inclusive, stakeholders have no voice, and the community gave up on engagement years ago. That's when we call Jeff Nash - the nation's foremost authority on school customer service. Jeff worked in public education for three decades as a teacher, coach and administrator, including ten years as his superintendent's right hand. Along the way, he became a highly sought-after trainer, presenter and keynoter. This book should be required reading for every school and district leader - as well as every office professional who will greet a customer, answer a phone or send an email. The tidbits of practical wisdom Jeff has gathered are compiled in this easy-to-read guide that makes delivering great customer service rewarding, gratifying and attainable.
Author: Marc Stickdorn Publisher: "O'Reilly Media, Inc." ISBN: 1491927135 Category : Business & Economics Languages : en Pages : 1156
Book Description
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.
Author: Louise Downe Publisher: BIS Publishers ISBN: 9789063695439 Category : Business & Economics Languages : en Pages : 0
Book Description
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Author: Cynthia Franklin Publisher: Oxford University Press ISBN: 0197603416 Category : Education Languages : en Pages : 881
Book Description
A practical resource book for school social workers and mental health professionals. This third edition will appeal to practicing professionals in schools and become a popular textbook for graduate level students enrolled in school social work and school counselling courses.
Author: Stuart Gibbs
Author: 
Author: Jeff Nash
Author: United States. Alaska School Service
Author: Marc Stickdorn
Author: Louise Downe
Author: Cynthia Franklin
Author: United States Indian Affairs Bureau
Author: Helen Parkhurst
Author: United States. Bureau of Indian Affairs