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Author: Ann M. Butera Publisher: CRC Press ISBN: 1000430537 Category : Business & Economics Languages : en Pages : 168
Book Description
This book addresses the important role of communication within the context of performing an audit, project, or review (i.e., planning, detailed testing, and reporting). Intended for audit, information security, enterprise, and operational risk professionals at all levels, including those just starting out, Say What!? Communicate with Tact and Impact: What to Say to Get Results at Any Point in an Audit contains an array of practical and time-tested approaches that foster efficient and effective communication at any point during an engagement. The practical and memorable techniques are culled from author Ann M. Butera’s CRP experience as a trusted advisor who has taught thousands of professionals how to develop and hone their interpersonal, communication, and empathic skills. Those familiar with the Five Tier Competency ModelTM she developed will recognize these techniques as a deep dive on the competencies comprising Tier 3: Project Management and Tier 5: Managing Constituent Relations. The author discusses the following behaviors in one’s dealings with executives, process owners, control performers, and colleagues: Demonstrating executive presence Becoming the trusted advisor Influencing others Communicating with tact, confidence, and impact Facilitating productive meetings and discussions Overcoming resistance and objections Managing and resolving conflict Knowing when to let a topic go and move on This book is a guide for professionals who want to interact proactively and persuasively with those they work with, audit, or review. It describes techniques that can be used during virtual, in-person, telephone, or video conferences (as opposed to emails, workpapers, and reports). It provides everyone (newer associates in particular) with the interpersonal skills needed to (1) develop and build relationships with their internal constituents and clients, (2) facilitate conversations and discussions before and during meetings, and (3) handle impromptu questions with confidence and executive presence and make positive first impressions. The topics and techniques discussed are accompanied by case studies, examples, and exercises to give the readers the opportunity to develop plans to bridge the gap between theory and practice. The readers can use the book as a reliable resource when subject matter experts or training guides are not readily available.
Author: Ann M. Butera Publisher: CRC Press ISBN: 1000430537 Category : Business & Economics Languages : en Pages : 168
Book Description
This book addresses the important role of communication within the context of performing an audit, project, or review (i.e., planning, detailed testing, and reporting). Intended for audit, information security, enterprise, and operational risk professionals at all levels, including those just starting out, Say What!? Communicate with Tact and Impact: What to Say to Get Results at Any Point in an Audit contains an array of practical and time-tested approaches that foster efficient and effective communication at any point during an engagement. The practical and memorable techniques are culled from author Ann M. Butera’s CRP experience as a trusted advisor who has taught thousands of professionals how to develop and hone their interpersonal, communication, and empathic skills. Those familiar with the Five Tier Competency ModelTM she developed will recognize these techniques as a deep dive on the competencies comprising Tier 3: Project Management and Tier 5: Managing Constituent Relations. The author discusses the following behaviors in one’s dealings with executives, process owners, control performers, and colleagues: Demonstrating executive presence Becoming the trusted advisor Influencing others Communicating with tact, confidence, and impact Facilitating productive meetings and discussions Overcoming resistance and objections Managing and resolving conflict Knowing when to let a topic go and move on This book is a guide for professionals who want to interact proactively and persuasively with those they work with, audit, or review. It describes techniques that can be used during virtual, in-person, telephone, or video conferences (as opposed to emails, workpapers, and reports). It provides everyone (newer associates in particular) with the interpersonal skills needed to (1) develop and build relationships with their internal constituents and clients, (2) facilitate conversations and discussions before and during meetings, and (3) handle impromptu questions with confidence and executive presence and make positive first impressions. The topics and techniques discussed are accompanied by case studies, examples, and exercises to give the readers the opportunity to develop plans to bridge the gap between theory and practice. The readers can use the book as a reliable resource when subject matter experts or training guides are not readily available.
Author: Peter Garber Publisher: Human Resource Development ISBN: 1599964392 Category : Business & Economics Languages : en Pages : 249
Book Description
Have fun presenting these activities and build your employeesOCO communication skills in just minutes. Communication plays such a big part in our lives today. Yet sometimes we get busy and forget just how important communication is to our success, relationships and happiness. 50 Communication Activities, Icebreakers and Activities is a great way to: Increase participantsOCO awareness of how they communicate; Help them to build expertise in a variety of essential skills and competencies; Prepare them to deal effectively with the many types of communication challenges they face every day. Each activity focuses on some facet of communication and includes a description, time guideline, purpose, resources, presentation, debrief, difficulty rating and variations to make implementation easy. Each individual activity takes only minutes to complete. Together this collection contains a wealth of insight, tips and guidance to prepare employees to become confident communicators who enjoy stronger relationships and greater success and satisfaction on the job."
Author: Tom Hicks Publisher: Independently Published ISBN: Category : Self-Help Languages : en Pages : 0
Book Description
"Speak with Impact: Mastering the Art of Effective Communication" is a comprehensive guide that equips readers with the tools and techniques to communicate confidently and effectively in any situation. From understanding the fundamentals of communication to mastering advanced persuasion strategies, this book offers practical advice and actionable steps to help readers enhance their communication skills. Whether you're looking to improve your public speaking abilities, build stronger relationships, or navigate conflicts more effectively, "Speak with Impact" provides the guidance you need to communicate with clarity, confidence, and impact.
Author: Dan O'Connor Publisher: Createspace Independent Pub ISBN: 9781463526924 Category : Psychology Languages : en Pages : 116
Book Description
This is THE ORIGINAL Say This--Not That Book! Description: Have you ever had one of those "I wish I hadn't just said that!" moments? In "Say This, Not That," expert communication trainer Dan O'Connor gives you the words and phrases you can use to effortlessly hit your communication target every time. With "Say This, Not That," you can skip right to the punch and learn the danger phrases to avoid-the ones that are sabotaging your message, and the power phrases to use-the ones that will enable you to deliver your message with clarity and effectiveness-the ones that will move you to a new communication level and put you in the category of savvy communicator. No more skimming through pages to find what you're looking for--every page has useful tools you'll be able to apply immediately, and examples of each phrase in use. Furthermore, this program comes complete with quick-reference reminder cards you can have at-the-ready, so you can really make these techniques your own-not just for one enthusiastic moment, but forever! What will you find in Say This Not That? 1- The words! Most chapters deal with one specific danger phrase to be eliminated from your verbal repertoire and one specific power phrase to replace it. However, since not all phrases we'll be covering have exact opposites, you'll also find chapters that deal solely with danger phrases to be purged from usage, and other chapters that deal solely with power phrases that should be added to your every day communication arsenal, to infuse your speech with punch and power. 2- The theory--A great deal of research has gone into determining the effect of words on the listener. You'll learn the reasons-the "why" of every lesson. 3- Examples--You'll find examples of situations in which the phrases should or should not be used, as well as variations of the words under discussion. 4- Quick reference cards--The number of the quick-reference card that accompanies each lesson. In the back of this book you'll find the quick-reference card. If you're using an e-reader, you can simply turn to that page and keep it open to your phrase for the day, and if you'd like to print out these cards, simply go to our website www.powerdiversity.com and click on the customer resources section. It's as easy as that to achieve new levels of communication success! "Thank you, Dan, for giving me the words! I didn't know it could be so easy to improve my communication skills. I carry your book with me wherever I go, and use the power phrases both at work and at home. Because of your training, I have a better relationship with my boss, my husband, and even my teenagers! I just can't thank you enough." -Marsha Thompson, Washington DC, USA
Author: Lisa B. Marshall Publisher: St. Martin's Griffin ISBN: 1250029589 Category : Self-Help Languages : en Pages : 288
Book Description
Have you ever lost out on a promotion? Struggled with a difficult conversation? Been put on the spot and blanked? Imagine if... ...you were better at persuading others and negotiating for what you want. ...you were more fluent at introducing yourself, making conversation, and following up. ...you were better at delivering feedback, receiving criticism, and using positive language. ...you were perceived as more diplomatic and charismatic. Smart Talk applies up-to-date communication research to everyday situations and gives smart, practical, step-by-step directions to achieve results. Smart Talk is no ordinary book— it's the Swiss Army Knife of communication—a comprehensive set of tools to build strong relationships and avoid communication breakdowns. With proven strategies and practical action plans, Smart Talk will help you resolve conflicts, strengthen your natural charisma, and master the art of persuasion. Never again will you dread a holiday party or be rendered speechless at a business meeting. Backed by solid research and written in an engaging narrative style with a warm sense of humor, communication expert Lisa B. Marshall translates her wealth of experience into practical, fresh advice to help you navigate any complex situation, and achieve professional success.
Author: Philippe Peret Publisher: CRC Press ISBN: 100061039X Category : Business & Economics Languages : en Pages : 271
Book Description
The digitalization of companies is a recurrent topic of conversation for managers. Companies are forced to evolve at least as fast as their competitors. They have to review their organization, their processes, and their way of working. This also concerns auditors in terms of their audit strategy and working methods. Digitalization is the tip of the iceberg that represents the increasing reliance on information technology of the company’s information system. Companies have seen new competitors succeed with a digital approach, competitors that have opened new markets or new ways of interacting with their customers, and all business processes can be digitalized. In this new paradigm, auditors have to renew themselves too. Long gone are the days of auditors specializing in one technique, like financial auditors or IT auditors. This makes it a phenomenal opportunity for auditing to renew itself, embracing the vision of the company’s information system: long live the information system auditors! This book proposes you to go step by step from a common understanding of our history of auditing to gradually defining and justifying the impacts of digitalization on the audit strategy and the preparation of audits.
Author: Douglas P. Pflug Publisher: CRC Press ISBN: 1000529282 Category : Business & Economics Languages : en Pages : 257
Book Description
In "Finding your Granite", Executive Leadership Coach and Mentor Douglas Pflug walks you through some of the life experiences, lessons and key take-ways from his years as a dual sport university athlete, 28 years as a police officer, 30 years as an elite strength and conditioning coach, mentor and leader. Douglas accomplishes this through four very dynamic, energetic and heartfelt sections entitled: "The Struggle" "Dash Leadership" "Four Cornerstones of Personal Leadership" and "Rise Up and Excel". The Author’s mentoring and protégé process and implementation of #RiseUpAndExcel and #StrongerFasterFitter methodologies assists people in discovering "who they were, who they are and whom they want to be" moving forward in this post COVID 19 world. This book was written through the eyes of an "everyday guy" and designed to educate, entertain and inspire front line 911 emergency workers to seek and achieve their potential. Additionally, this book will also be an essential resource for individuals and business leaders who wish to stay ahead of the evolving leadership trends of strategic thinking, inspiration and motivation, strong interpersonal skills, vision, decisiveness and passion.
Author: Dianna Booher Publisher: Penguin ISBN: 0698141776 Category : Business & Economics Languages : en Pages : 177
Book Description
An essential guidebook for honing business communication skills... Communications expert Dianna Booher provides an essential nine-point checklist for success in the art of communication and persuasion—for building solid relationships, and for increasing credibility in the workplace. With lessons from politics, pop culture, business, family life, and current events, the book identifies common reasons that communicators fail to accomplish their goals, along with examples and analyses of messages that succeed and those that fail.
Author: Andrew Boyarsky Publisher: CRC Press ISBN: 104000167X Category : Technology & Engineering Languages : en Pages : 343
Book Description
Emergency managers and public safety professionals are more frequently being called on to address increasingly challenging and complex critical incidents, with a wider variety and intensity of hazards, threats, and community vulnerabilities. Much of the work that falls into the scope of emergency managers – prevention, preparedness, mitigation – is “blue sky planning” and can be contained and effectively managed within projects. This book provides a foundational project management methodology relevant to emergency management practice, and explains and demonstrates how project management can be applied in the context of emergency and public safety organizations. Special features include: an initial focus on risk assessment and identification of mitigation and response planning measures; a clear set of better practices, using a diverse set of examples relevant to today’s emergency environment, from projects to develop emergency response exercises to application development to hazard mitigation; a framework for managing projects at a strategic level and how to incorporate this into an organization’s program, and presents how to develop and manage an emergency program and project portfolio; and suitability as both a hands-on training guide for emergency management programs and a textbook for academic emergency management programs. This book is intended for emergency managers and public safety professionals who are responsible for developing emergency programs and plans, including training courses, job aids, computer applications and new technology, developing exercises, and for implementing these plans and components in response to an emergency event. This audience includes managers in emergency and first response functions such as fire protection, law enforcement and public safety, emergency medical services, public health and healthcare, sanitation, public works, business continuity managers, crisis managers, and all managers in emergency support functions as described by FEMA. This would include those who have responsibility for emergency management functions, even without the related title.
Author: Sara I. James Publisher: CRC Press ISBN: 1000578399 Category : Computers Languages : en Pages : 238
Book Description
Most people dread writing reports; they also dread reading reports. What they don’t realize is that the techniques that make writing more readable make it more powerful. This is especially relevant for professionals in areas such as audit, risk, compliance, and information security. This small volume provides the tools and techniques needed to improve reports. It does so through addressing crucial concepts all too often overlooked in the familiar rush to perform tasks, complete projects, and meet deadlines. These concepts – the role of culture in communication; the link between logic and language; the importance of organizing thoughts before writing; and how to achieve clarity – may seem academic or theoretical. They’re not. Unless writers understand their own thoughts, actions, and objectives, they cannot hope to communicate them at all – let alone clearly.