Do You Want to Keep Your Customers Forever? PDF Download

Author: B. Joseph Pine
Publisher: Harvard Business Press
ISBN: 142214027X
Category : Business & Economics
Languages : en
Pages : 94

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Book Description
"This classic article shows how to make mass customization and efficient and personal marketing work by putting companies and their consumers in a "learning relationship." Over time, this ongoing relationship allows your company to meet customers' changing needs, develop learning relationships with them, and retain their business forever."--Provided by publisher.

Author: Silvio A. Bedini
Publisher: Forgotten Books
ISBN: 9780265653418
Category : Reference
Languages : en
Pages : 422

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Book Description
Excerpt from Ridgefield in Review Berthier's Map of the Camp of French Army in Ridgebury District. (courtesy Princeton University Library) Route of French Army from Ridgebury District to North Castle, from Ber thier's Map. (courtesy Princeton University Library) Map of the March of the French Army, from the Rochambeau Papers Nos. 42-43-44. (courtesy Library of Congress) About the Publisher Forgotten Books publishes hundreds of thousands of rare and classic books. Find more at www.forgottenbooks.com This book is a reproduction of an important historical work. Forgotten Books uses state-of-the-art technology to digitally reconstruct the work, preserving the original format whilst repairing imperfections present in the aged copy. In rare cases, an imperfection in the original, such as a blemish or missing page, may be replicated in our edition. We do, however, repair the vast majority of imperfections successfully; any imperfections that remain are intentionally left to preserve the state of such historical works.

Author: Michael Reis
Publisher: Gibbs Smith
ISBN: 9781586851170
Category : Architecture
Languages : en
Pages : 184

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Book Description
Architecture writers Reis, specializing in natural stone, and Adams,pecializing in interior design, describe and lavishly illustrate the use oftone for structural or decorative elements in domestic structures. Theynclude chapters on stone-look materials and maintenance. There is no index.nno

Author: Cornelius Ryan
Publisher: Simon and Schuster
ISBN: 1439126461
Category : History
Languages : en
Pages : 352

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Book Description
The unparalleled, classic work of history that recreates the battle that changed World War II—the Allied invasion of Normandy. The Longest Day is Cornelius Ryan’s unsurpassed account of D-Day, a book that endures as a masterpiece of military history. In this compelling tale of courage and heroism, glory and tragedy, Ryan painstakingly recreates the fateful hours that preceded and followed the massive invasion of Normandy to retell the story of an epic battle that would turn the tide against world fascism and free Europe from the grip of Nazi Germany. This book, first published in 1959, is a must for anyone who loves history, as well as for anyone who wants to better understand how free nations prevailed at a time when darkness enshrouded the earth.

Author: Charlie Lovett
Publisher: Penguin
ISBN: 1101622806
Category : Fiction
Languages : en
Pages : 336

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Book Description
A mysterious portrait ignites an antiquarian bookseller’s search through time and the works of Shakespeare for his lost love. Charlie Lovett’s new book, The Lost Book of the Grail, is now available. Guaranteed to capture the hearts of everyone who truly loves books, The Bookman’s Tale is a former bookseller’s sparkling novel and a delightful exploration of one of literature’s most tantalizing mysteries with echoes of Shadow of the Wind and A.S. Byatt's Possession. Nine months after the death of his beloved wife Amanda left him shattered, Peter Byerly, a young antiquarian bookseller, relocates from North Carolina to the English countryside, hoping to outrun his grief and rediscover the joy he once took in collecting and restoring rare books. But upon opening an eighteenth-century study of Shakespeare forgeries, he discovers a Victorian watercolor of a woman who bears an uncanny resemblance to Amanda. Peter becomes obsessed with learning the picture’s origins and braves a host of dangers to follow a trail of clues back across the centuries—all the way to Shakespeare’s time and a priceless literary artifact that could prove, once and for all, the truth about the Bard’s real identity.

Author: Jane Stern
Publisher: Crown
ISBN: 0307419770
Category : Biography & Autobiography
Languages : en
Pages : 242

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Book Description
The basis for the movie starring Kathy Bates, Ambulance Girl is an inspiring story by a woman who found, somewhat late in life, that “in helping others I learned to help myself.” Jane Stern was a walking encyclopedia of panic attacks, depression, and hypochondria. Her marriage of more than thirty years was suffering, and she was virtually immobilized by fear and anxiety. As the daughter of parents who both died before she was thirty, Stern was terrified of illness and death, and despite the fact that her acclaimed career as a food and travel writer required her to spend a great deal of time on airplanes, she suffered from a persistent fear of flying and severe claustrophobia. Yet, this fifty-two-year-old writer decided to become an emergency medical technician. Stern tells her story with great humor and poignancy, creating a wonderful portrait of a middle-aged, Woody Allen–ish woman who was “deeply and neurotically terrified of sick and dead people,” but who went out into the world to save other people’s lives as a way of saving her own. Her story begins with the boot camp of EMT training: 140 hours at the hands of a dour ex-marine who took delight in presenting a veritable parade of amputations, hideous deformities, and gross disasters. Jane—overweight and badly out of shape—had to surmount physical challenges like carrying a 250-pound man seated in a chair down a dark flight of stairs. After class she did rounds in the emergency room of a local hospital. Each call Stern describes is a vignette of human nature, often with a life in the balance. From an AIDS hospice to town drunks, yuppie wife beaters to psychopaths, Jane comes to see the true nature and underlying mysteries of a town she had called home for twenty years. Throughout the book we follow her as she gets her sea legs, bonds with the firefighters who become her colleagues, and eventually, comes to be known as Ambulance Girl.

Author: Rachel Caine
Publisher: Penguin
ISBN: 045141442X
Category : Young Adult Fiction
Languages : en
Pages : 386

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Book Description
In the Houses of Montague and Capulet, there is only one goal: power. The boys are born to fight and die for honor and—if they survive—marry for influence and money, not love. The girls are assets, to be spent wisely. Their wishes are of no import. Their fates are written on the day they are born. Benvolio Montague, cousin to Romeo, knows all this. He expects to die for his cousin, for his house, but a spark of rebellion still lives inside him. At night, he is the Prince of Shadows, the greatest thief in Verona—and he risks all as he steals from House Capulet. In doing so, he sets eyes on convent-bound Rosaline, and a terrible curse begins that will claim the lives of many in Verona… …And will rewrite all their fates, forever.

Author: Maria Padian
Publisher: Ember
ISBN: 0375865632
Category : Anorexia nervosa
Languages : en
Pages : 354

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Book Description
When fifteen-year-old best friends Henry and Eve leave New Jersey, one for tennis camp in Florida and one for ballet camp in New York, each faces challenges that put her long-cherished dreams of the future to the test.

Author: Barbara Barbieri McGrath
Publisher: Charlesbridge
ISBN: 1607345900
Category : Juvenile Fiction
Languages : en
Pages : 34

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Book Description
In this version of "The Little Red Hen," set at a farm, the other animals eat and play while the little gray bunny does all the chores in the barn, until one day he teaches them a lesson about laziness.

Author: Olivia De Berardinis
Publisher: Ozone Prod Limited
ISBN: 9780929643069
Category : Design
Languages : en
Pages : 107

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Book Description
You've seen her art in the pages of Playboy Magazine and in dozens of other publications, on calendars, book covers, limited edition prints, greeting cards, and movie posters. Now, for the first time, Olivia's work has been compiled into one deluxe book. Included are over 100 drawings and paintings, many previously unpublished, spanning the past fifteen years.