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Author: Publisher: ISBN: 9781843981428 Category : Compensation management Languages : en Pages : 66
Book Description
This report examines the role of reward and recognition in helping organisations deliver excellent customer service. It identifies the impact that reward and recognition practices has upon customer service and highlights which practices are more effective, shows the extent to which employees are satisfied with the rewards and recognition they receive; indicates those approaches to reward and recognition most associated with staff commitment; and looks at how other factors affect employee satisfaction with reward and recognition.
Author: Publisher: ISBN: 9781843981428 Category : Compensation management Languages : en Pages : 66
Book Description
This report examines the role of reward and recognition in helping organisations deliver excellent customer service. It identifies the impact that reward and recognition practices has upon customer service and highlights which practices are more effective, shows the extent to which employees are satisfied with the rewards and recognition they receive; indicates those approaches to reward and recognition most associated with staff commitment; and looks at how other factors affect employee satisfaction with reward and recognition.
Author: Brian L. Fielkow Publisher: Hillcrest Publishing Group ISBN: 1626525072 Category : Business & Economics Languages : en Pages : 251
Book Description
Explors how a business, no matter the size, can achieve excellence through intense focus on the development and nuturing of its culture. Fielkow focuses on "how to" solutions that businesses can implement on their own and his proposals focus on speding your time not your money, thus allowing the ideas in the book to be implemented by businesses of any size.
Author: R. Brayton Bowen Publisher: McGraw-Hill Education ISBN: 9780071356176 Category : Business & Economics Languages : en Pages : 260
Book Description
Positive feedback and recognition are proven and valuable but too often overlooked management tools. Recognizing and Rewarding Employees gives managers the rewards most successful at motivating employees, tips for showing appreciation for work done well, ways to promote achievement through recognition, and more.
Author: Sarah Cook Publisher: Kogan Page Publishers ISBN: 0749450665 Category : Business & Economics Languages : en Pages : 288
Book Description
Emphasizing both strategic and practical aspects of customer care, this work explains how gaining customer commitment and motivating employees to deliver an excellent service at all of a company's touch points can ensure successful results and satisfied customers.
Author: Karen Leland Publisher: John Wiley & Sons ISBN: 1118052730 Category : Business & Economics Languages : en Pages : 409
Book Description
Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs. Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.
Author: Michael Armstrong Publisher: Kogan Page Publishers ISBN: 0749449993 Category : Business & Economics Languages : en Pages : 272
Book Description
Strategic reward is the process of deciding what route to take in developing appropriate reward arrangements and dealing with the issues which arise in making that journey. Armstrong and Brown hold great faith in strategic reward and present here their 'new realism' philosophy and breadth of experience on the subject. They examine the essence and context of strategic reward and the processes involved in developing and implementing strategies, along with a clear overview of the opportunities and risks of pursuing a reward strategy, demonstrating how critical it is to the dual agenda of successful organizational performance and the motivation and engagement of staff.
Author: Paul R. Timm Publisher: ISBN: Category : Business & Economics Languages : en Pages : 230
Book Description
This text presents the skills essential for success in customer service. It brings together information from professional books and academic textbooks, and the author's consulting experience.
Author: George Harding III Publisher: GRIN Verlag ISBN: 3656055106 Category : Language Arts & Disciplines Languages : en Pages : 16
Book Description
Literature Review from the year 2010 in the subject Communications - Theories, Models, Terms and Definitions, grade: 3.0, , language: English, abstract: This Literature Review pertains to the different outlooks of what customer service, the standards of customer service per industry, and the rewards of providing excellent customer service for the individual, the organization’s culture, and the customer being impacted as well.
Author: 
Author: 
Author: Brian L. Fielkow 
Author: Jon Warner
Author: R. Brayton Bowen
Author: Sarah Cook
Author: Karen Leland
Author: Michael Armstrong
Author: Paul R. Timm
Author: George Harding III
Author: Sharon Wulf