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Author: Jan Ropponen Publisher: ISBN: 9789526907918 Category : Languages : en Pages : 150
Book Description
We used to live in a product-centric world, where companies were built in siloes to effectively pump out products in a transactional fashion. Companies did not need to be so connected to customers to succeed. We have now moved into a service-oriented world, because customers demand results and outcomes, instead of products. Expectations towards companies have increased and products aren't any longer the only element considered when buyers make their decisions. According to a study, buyers are 5.2 times more likely to purchase from companies with a great customer experience. We truly live in a time where customer-centric companies flourish, a time which Forrester calls "The Age of the Customer." To succeed in this new world, companies need to have an increased focus on the whole customer lifecycle and they need to become more connected with customers in all stages of the journey. This means that both how the organization and technology are set up need to change, to be able to deliver a differentiated experience. To deliver on this differentiated experience, successful organizations are built with platform thinking, where roles, processes and technology steer customers as predictably as a factory line creates high-quality products 99.9% of the time. How do you build a B2B organization that is connected to customers and also predictable and scalable? To answer this question, we dive into these topics in this book: How are services and software fueling growth for B2B companies? What are new roles and responsibilities in a modern organization? How should marketing and sales be aligned? What is the technology that is needed? What is the role of customer support and customer success? What can and should be automated and what still needs humans? What can small agile companies teach larger organizations?
Author: Jan Ropponen Publisher: ISBN: 9789526907918 Category : Languages : en Pages : 150
Book Description
We used to live in a product-centric world, where companies were built in siloes to effectively pump out products in a transactional fashion. Companies did not need to be so connected to customers to succeed. We have now moved into a service-oriented world, because customers demand results and outcomes, instead of products. Expectations towards companies have increased and products aren't any longer the only element considered when buyers make their decisions. According to a study, buyers are 5.2 times more likely to purchase from companies with a great customer experience. We truly live in a time where customer-centric companies flourish, a time which Forrester calls "The Age of the Customer." To succeed in this new world, companies need to have an increased focus on the whole customer lifecycle and they need to become more connected with customers in all stages of the journey. This means that both how the organization and technology are set up need to change, to be able to deliver a differentiated experience. To deliver on this differentiated experience, successful organizations are built with platform thinking, where roles, processes and technology steer customers as predictably as a factory line creates high-quality products 99.9% of the time. How do you build a B2B organization that is connected to customers and also predictable and scalable? To answer this question, we dive into these topics in this book: How are services and software fueling growth for B2B companies? What are new roles and responsibilities in a modern organization? How should marketing and sales be aligned? What is the technology that is needed? What is the role of customer support and customer success? What can and should be automated and what still needs humans? What can small agile companies teach larger organizations?
Author: Stephen G. Diorio Publisher: John Wiley & Sons ISBN: 1119871123 Category : Business & Economics Languages : en Pages : 292
Book Description
Crush siloes by connecting teams, data, and technologies with a new systems-based approach to growth. Growing a business in the 21st Century has become a capital intensive and data-driven team sport. In Revenue Operations: A New Way to Align Sales and Marketing, Monetize Data, and Ignite Growth, an accomplished team of practitioners, academics, and experts provide a proven system for aligning revenue teams and unlocking growth. The book shows everyone how to connect the dots across an increasingly complex technology ecosystem to simplify selling and accelerate revenue expansion. With Revenue Operations, you’ll understand what it takes to successfully transition to the new system of growth without killing your existing business. This practical and executable approach can be used by virtually any business - large or small, regardless of history or industry - that wants to generate more growth and value. By reading this book you will find: Real-world case studies and personal experiences from executives across an array of high technology, commercial, industrial, services, consumer, and cloud-based businesses. The six core elements of a system for managing your commercial operations, digital selling infrastructure, and customer data assets. Nine building-blocks that connect the dots across your sales and marketing technology ecosystem to generate more consistent growth and a better customer experience at lower costs. The skills and tools that next generation growth leaders will need to chart the roadmap for a successful career in any growth discipline for the next 25 years. An indispensable resource for anyone who wants to get more from their business – board members, CEOs, business unit leaders, strategists, thought leaders, analysts, operations professionals, partners, and front-line doers in sales, marketing, and service - Revenue Operations is based on over one thousand surveys of and interviews with business professionals conducted during 2020 and 2021. It also includes a comprehensive analysis of the sales and marketing technology landscape. As a perfectly balanced combination of academic insight and data-driven application, this book belongs on the bookshelves of anyone responsible for driving revenue and growth.
Author: Patrick Thean Publisher: Greenleaf Book Group ISBN: 1626340803 Category : Business & Economics Languages : en Pages : 282
Book Description
From USA Today & Wall Street Journal Bestselling Author! Want to achieve breakthroughs and get exceptional results? Discover the system that successful growth companies have used to achieve their results. All growing companies encounter ceilings of complexity, usually when they hit certain employee or revenue milestones. In order to burst through ceiling after ceiling and innovate with growth, a company must develop a reliable system that prompts leaders to be proactive and pivot when the need arises. You also need to learn simple systems to empower everyone in your company to become and stay focused, aligned, and accountable. In Rhythm, you’ll discover all this and more, including: • How to identify potential setbacks and avoid them; • Think-Plan-Do rhythm to fire up and maintain great execution; • The inside scoop from growth companies showing you how they turned their potential setbacks into opportunities; • Practical tools that you can use immediately; • The habits you should start building to achieve your own breakthroughs. Patrick Thean’s process applies to any growing business and ensures that your organization gets into the habit of achieving success, week after week, quarter after quarter, year after year. Get your copy now and start leading your business towards successful growth today!
Author: Matthew S. Olson Publisher: Yale University Press ISBN: 030014542X Category : Business & Economics Languages : en Pages : 251
Book Description
In this probing study of the growth experience of Fortune 100-sized firms across the past fifty years, authors Olson and van Bever find that great companies stop growing not because of market saturation, government regulation, or other external constraints but rather because of a finite set of common strategy mistakes that appear time after time, across industries, across geography, and across the economic cycle."--Jacket.
Author: Alex Goldfayn Publisher: John Wiley & Sons ISBN: 1119084040 Category : Business & Economics Languages : en Pages : 256
Book Description
800-CEO-Read Sales Book Of The Year for 2015 | Forbes 15 Best Business Books of 2015 | “The chapters, (46 of them in this 256 page book) are quick and concise, and it is easy to pick it up anywhere and find a nugget of easily actionable advice, but the kicker is that the actions he recommends are also quick and concise, so that we can accomplish them in the few bursts of spare time we all have left.” – 800CEORead.com “Follow Goldfayn's brilliant advice and you will have an endless supply of customer testimonials, spontaneous referrals, and new business, and it will compel you to buy a beautiful fountain pen and stop obsessing over social media. His advice simply works.” – Inc.com Grow your business by 15% with these proven daily growth actions Do you have trouble finding time during your hectic day to grow your business? Is your company stalled because you are too busy reacting to customer problems? Do you lack the funds to jumpstart an effective marketing plan? The Revenue Growth Habit gives business owners, leaders, and all customer facing staff a hands-on resource for increasing revenue that is fast, easy, and requires no financial investment. Alex Goldfayn, CEO of the Evangelist Marketing Institute, shows how to grow your organization by 15% or more in 15 minutes or less per day—without spending a penny of your money. Forget about relying on social media. Posting on Twitter, Facebook, and LinkedIn doesn't grow revenue, especially for business-to-business companies. The Revenue Growth Habit shows how to request and collect testimonials and how to communicate these testimonials to grow your business. You will discover how to write powerful case studies, ask for (and get!) referrals, grow your lists, and send a revenue-growing newsletter. Goldfayn also includes information for teaching your customer service people how to inform your current clients about what else they can buy from you. This proven approach revolves around letting your customers tell your story. There is nothing you can say about your products and services that is more effective than what your paying customers say. How does it work? Each day, take one quick, proactive communication action that tells someone about how they'll be improved after buying from you. Choose from the 22 actions Goldfayn details in The Revenue Growth Habit. Each technique is fast, simple, and free. It only requires your personal effort to communicate the value of your product or service to someone who can buy from you. Personal communication—the key to the 22 action steps—will make your company stand head-and-shoulders above the competition.
Author: Shashi Upadhyay Publisher: John Wiley & Sons ISBN: 1119371953 Category : Business & Economics Languages : en Pages : 192
Book Description
Turn data into revenue in the B2B marketing sphere The Revenue Acceleration Rules is a unique guide in the business-to-business space, providing a clear framework for more effective marketing in an accounts-based environment. Written by a veteran in the predictive marketing sphere, this book explains how strategies typically used on the consumer end can be tailored to drive revenue in B2B sales. Industry experts offer advice and best practices, using real-world examples to illustrate the power of analytics and on-the-ground implementation of predictive ABM initiatives. Covering the complete spectrum from "why?" to "how?", this book provides an invaluable resource for B2B marketers seeking a step forward in the rapidly-evolving marketplace. Business-to-business sales makes up roughly 45 percent of the economy, and the power of predictive marketing has been proven time and again in the consumer sphere. This guide is the only resource to merge these two critical forces and provide clear guidance for the B2B space. Supercharge your demand waterfall Align marketing and sales Learn best practices from industry experts Grow revenue with account-based marketing Predictive marketing reveals the small clues that speak to big trends. While B2B diverges from consumer marketing in a number of ways, the central demand for value remains; analytics helps you stay ahead of the curve, streamline the marketing to sales funnel, and increase ROI. Strengthen the relationships you already have, attract new accounts, and prioritize accurately to turn contacts into leads, and leads into customers. Your data can be your biggest marketing asset, and The Revenue Acceleration Rules shows you how to leverage it into revenue.
Author: David J Cichelli Publisher: ISBN: 9781735864624 Category : Languages : en Pages : 364
Book Description
Revenue growth drives corporate success! Who owns revenue growth? The chief revenue officer coordinates the end-to-end buyer journey aligning the roles of business development, marketing, sales and customer service. Customers expect a value-added buying experience. No longer can marketing, sales and service perform their duties without coordinating their efforts along the buyer journey. Often, customers make digital inquiries, depend on sales personnel to facilitate purchase decisions, and expect seamless customer service support. The Revenue Growth Model(TM) provides a unified platform for serving today's buyers. Each element ensures revenue success from revenue leadership to revenue operations. Siloed customer contact strategies no longer serve buyer needs. The Revenue Growth Model features nine key pillars of success each directed by revenue leadership and supported by effective operations: 1. Revenue Segments: Who are the best customers? 2. Value Propositions: What's our message to segments, accounts, buyers? 3. Engagement & Motions: How do we support the buyer journey? 4. Channel Coverage: What's the best go-to-market strategy? 5. Organization & Job Design: How should we organize for sales success? 6. Sizing & Deployment: How many and where should we place our people? 7. Talent & Enablement: How do we acquire and improve talent? 8. Metrics & Quotas: What are the right measures and objectives? 9. Performance & Rewards: How should we evaluate and reward performance? The chief revenue officer is the role of the future! Companies embrace this role to help drive optimum profitable growth. From the bestselling author of Compensating the Sales Force, David Cichelli presents the chief revenue officer's road map for success in the Revenue Growth Model(TM) Chief Revenue Officer's Guide to B2B Sales Success. If you are a chief revenue officer, business unit general manager, or you support the revenue function, use this book to plan, organize and deploy revenue resources: digital, virtual, in-person, and automated solutions. Based on 40 years of strategic work with world-renowned revenue teams, the Revenue Growth Model is the leading framework for revenue success. You will discover insights, tools and action steps to align your revenue team to find, secure and retain customers.
Author: Yves L. Doz Publisher: Harvard Business Press ISBN: 1422187551 Category : Business & Economics Languages : en Pages : 274
Book Description
The key to bridging your global innovation gap In today’s global economy, it would be short-sighted to rely solely on local resources for new-product innovations. Instead, knowledge and activity critical to innovation most likely lie outside your company’s home territories—sometimes far outside. And this distance makes it harder than ever to obtain and integrate these resources, eating away at your competitive edge. How to tackle this challenge? In Managing Global Innovation, INSEAD’s Yves L. Doz and Keeley Wilson show you how to build and leverage a global innovation network. Drawing on extensive research and real-life company examples, they walk you through a set of practical frameworks for acquiring and integrating innovation-critical knowledge from multiple sources. You’ll learn to optimize your innovation footprint, improve communication and receptivity, and enhance collaboration in order to succeed on a global scale. Based on in-depth research within more than three dozen corporations—including Citibank, Essilor, GE, GlaxoSmithKline, HP Labs, HP Singapore, Nokia, Novartis, Shiseido, Siemens, Snecma, Synopsys, and Xerox—this book bridges theory and practice. Managing Global Innovation gives you the tools to harness critical expertise from around the globe—and channel it into your innovation programs.
Author: Phil Fernandez Publisher: John Wiley & Sons ISBN: 1118299299 Category : Business & Economics Languages : en Pages : 240
Book Description
Strategies for any company to transform its sales and marketing efforts in a way that truly accelerates revenue growth Revenue Disruption delivers bold new strategies to transform corporate revenue performance and ignite outsized revenue growth. Today's predominant sales and marketing model is at best obsolete and at worst totally dysfunctional. This book offers a completely new operating methodology based on a sales and marketing approach that recognizes the global technological, cultural, and media changes that have forever transformed the process of buying and selling. The dysfunctional state of today's corporate revenue creation model results in trillions of dollars in lost growth opportunities. Revenue Disruption examines the problems of the current model and offers real-world solutions for fixing them. It lays out a detailed plan that businesspeople and companies can use to fundamentally transform their sales and marketing performance to win this century's revenue battle.
Author: Nick Mehta Publisher: John Wiley & Sons ISBN: 1119167965 Category : Business & Economics Languages : en Pages : 256
Book Description
Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After Benioff), with granular per-year, per-month or per-use pricing models, cloud deployments and many competitive options, customers now have the power. As such, B2B vendors must deliver success for their clients to achieve success for their own businesses. Customer success teams are being created in companies to quarterback the customer lifecycle and drive adoption, renewals, up-sell and advocacy. The Customer Success philosophy is invading the boardroom and impacting the way CEOs think about their business. Today, Customer Success is the hottest B2B movement since the advent of the subscription business model, and this book is the one-of-a-kind guide that shows you how to make it work in your company. From the initial planning stages through execution, you'll have expert guidance to help you: Understand the context that led to the start of the Customer Success movement Build a Customer Success strategy proven by the most competitive companies in the world Implement an action plan for structuring the Customer Success organization, tiering your customers, and developing the right cross-functional playbooks Customers want products that help them achieve their own business outcomes. By enabling your customers to realize value in your products, you're protecting recurring revenue and creating a customer for life. Customer Success shows you how to kick start your customer-centric revolution, and make it stick for the long term.
Author: Jan Ropponen
Author: Jan Ropponen
Author: Stephen G. Diorio
Author: Patrick Thean
Author: Matthew S. Olson
Author: Alex Goldfayn
Author: Shashi Upadhyay
Author: David J Cichelli
Author: Yves L. Doz
Author: Phil Fernandez
Author: Nick Mehta