Retention Marketing for Veterinary Professionals PDF Download

Author: Steve Kornfeld
Publisher:
ISBN: 9781492747031
Category :
Languages : en
Pages : 264

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Book Description
A simple, step by step, workbook to get more client transactions in your veterinary practice, to improve your client loyalty, their lifetime value and your client referrals.

Author: Lowell Ackerman
Publisher: John Wiley & Sons
ISBN: 0781759846
Category : Medical
Languages : en
Pages : 674

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Book Description
Blackwell's Five-Minute Veterinary Practice Management Consult is a comprehensive, one-stop reference text on all things management related, from understanding the marketplace in which veterinarians practice, to appreciating hospital finances, to the nuts and bolts of marketing services for a veterinary practice. Topics are covered in a thorough but concise format and provide invaluable information for practice owners, administrators, associates and staff. Key Features: ? follows the popular Five-Minute Veterinary Consult structured format ? consistency of presentation makes for easy information retrieval ? focus is on practical rather than theoretical solutions for veterinary practice issues ? Provides examples within relevant topics Sections include: ? The veterinary marketplace ? Client relationship management ? Communications ? Financial management ? Cash management ? Human resources ? Marketing management ? Operations management ? Administrative management ? Practice safety ? Legal Issues ? Planning & Decision-making ? Facility management, design and construction Plus, appendices, list of abbreviations, glossary, and more!

Author: Lowell Ackerman
Publisher: John Wiley & Sons
ISBN: 1119540704
Category : Medical
Languages : en
Pages : 1106

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Book Description
A practical guide to identifying risks in veterinary patients and tailoring their care accordingly Pet-specific care refers to a practice philosophy that seeks to proactively provide veterinary care to animals throughout their lives, aiming to keep pets healthy and treat them effectively when disease occurs. Pet-Specific Care for the Veterinary Team offers a practical guide for putting the principles of pet-specific care into action. Using this approach, the veterinary team will identify risks to an individual animal, based on their particular circumstances, and respond to these risks with a program of prevention, early detection, and treatment to improve health outcomes in pets and the satisfaction of their owners. The book combines information on medicine and management, presenting specific guidelines for appropriate medical interventions and material on how to improve the financial health of a veterinary practice in the process. Comprehensive in scope, and with expert contributors from around the world, the book covers pet-specific care prospects, hereditary and non-hereditary considerations, customer service implications, hospital and hospital team roles, and practice management aspects of pet-specific care. It also reviews specific risk factors and explains how to use these factors to determine an action plan for veterinary care. This important book: Offers clinical guidance for accurately assessing risks for each patient Shows how to tailor veterinary care to address a patient’s specific risk factors Emphasizes prevention, early detection, and treatment Improves treatment outcomes and provides solutions to keep pets healthy and well Written for veterinarians, technicians and nurses, managers, and customer service representatives, Pet-Specific Care for the Veterinary Team offers a hands-on guide to taking a veterinary practice to the next level of care.

Author: Christopher A. Adin
Publisher: Elsevier Health Sciences
ISBN: 0323897479
Category : Medical
Languages : en
Pages : 153

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Book Description
This issue of Veterinary Clinics: Small Animal Practice, guest edited by Drs. Christopher A. Adin and Kelly D. Farnsworth, will cover Effective Communication in Veterinary Medicine. This is one of six issues each year. This issue will provide insights on the most critical and contemporary issues facing veterinary practitioners—from compassion fatigue to the use of social media. The material can be applied by veterinarians both inside and outside the workplace. Articles in this issue include, but are not limited to: Generational Difference in the Team, Intercultural Communication with Clients, Valuing Diversity in the Team, Compassion Fatigue, Suicide Warning Signs and What to Do, Performance Evaluation for Underperforming Employees, Leading and Influencing Culture Change, Veterinary Clinical Ethics and Patient Care Dilemmas, The Mentor-Mentee Relationship, and Communicating Patient Quality and Safety in Your Hospital.

Author: Mark Allen Durivage
Publisher: Quality Press
ISBN: 1951058909
Category : Technology & Engineering
Languages : en
Pages : 404

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Book Description
The purpose of this handbook is to assist individuals for the Certified Pharmaceutical Good Manufacturing Practices Professional (CPGP) examination and provide a reference for the practitioner. The second edition reflects the Body of Knowledge which was updated in 2015. This edition has also incorporated additional information including updated references. The updates reflect the current trends and expectations of the evolving pharmaceutical industry driven by consumer expectations and regulatory oversight. This handbook covers compliance with good manufacturing practices (GMPs), as regulated and guided by national and international agencies for the pharmaceutical industry. It covers finished human and veterinary drugs and biologics, and combination devices, as well as their component raw materials (including active pharmaceutical ingredients (APIs) and excipients), and packaging and labeling operations.

Author: Broken Heart Press
Publisher:
ISBN: 9780615382982
Category : Bereavement
Languages : en
Pages :

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Book Description
The purpose of this book is to provide a resource to help animal owners work through the pain anticipating or following the loss of their pet. In our society there is often a message that there must be something wrong with anyone who feels despair or " falls apart " over the loss of an animal. Because of this message, the "survivors" of animal loss are often left feeling alone and "crazy" because they are having such a strong reaction to their loss. This book serves to "legitimize" the grief following the loss of a beloved pet as well as a guide to try to make the pain of that loss more bearable.

Author: Heather Prendergast
Publisher: Elsevier Health Sciences
ISBN: 0443122202
Category : Medical
Languages : en
Pages : 361

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Book Description
- Comprehensive coverage of practice management skills includes leadership, financial management, and strategic planning, as well as telephone skills, appointment scheduling, admitting and discharging patients, and communicating with clients. - Coverage of clinical assisting ranges from examinations and history-taking for patients, to kennels and boarding procedures. - Veterinary Ethics and Legal Issues chapter helps you learn to protect the practice and run a practice based on ethical principles and veterinary laws. - End-of-chapter review questions reinforce key concepts and measure mastery of the content. - End-of-chapter Practice Managers Survival Checklist allows you to review the most essential information. - Versatile text can be used by practice managers to study for the CVPM exam. - Updated content highlights important technological and professional updates to the field impacting medical record management. - New chapters covering telehealth and practice integrative management software are included. - Current coverage includes a revised Leadership, Professional Development and Human Resources chapter and expanded content in Strategic Planning and Marketing chapters.

Author: Joanna M. Bassert
Publisher: Elsevier Health Sciences
ISBN: 0323496407
Category : Medical
Languages : en
Pages : 1398

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Book Description
Immerse yourself in every aspect of the veterinary technology field with McCurnin's Clinical Textbook for Veterinary Technicians, 9th Edition, covering small and large animals, birds, reptiles, and small mammals. With a new zoonoses theme threaded throughout each chapter, this comprehensive text describes how each disease affects the host, how it is spread, and how it is treated. Case presentations provide you with relevant, real-life scenarios so you can practice your critical thinking and decision-making skills. - Introduction to the concept of the Technician Practice Model ensures that excellent nursing care is provided to each patient. - Content on fluid therapy and transfusion medicine keeps you current and prepared for success in practice. - Thorough coverage of electrocardiography included in the Emergency Nursing chapter to teach you how to interpret, and how to examine and differentiate, normal from abnormal and dangerous from non-dangerous. - Case presentations provide you with real-life scenarios so you can practice your critical thinking and decision-making skills. - Large animal care is integrated throughout the book with medical records, dentistry, physical examination, surgical instrumentation, surgical assistance, emergency care, and euthanasia, in addition to the individual Large Animal Medical Nsing chapter, to prepare you to care for large animals. - A chapter dedicated to birds, reptiles, and small mammals keeps you up-to-date with care and treatment for these increasingly popular pets. - Comprehensive chapters on pharmacology, pain management, restraint, and veterinary oncology offer a broader understanding of the responsibilities of a technician. - Vet Tech Threads design emphasizes important study points and ensures you understand the content introduced to you. - Step-by-step instructions and photographs show you how to perform dozens of procedures, and make information readily accessible in emergency and clinical situations. - Evolve site with TEACH instructor resources, an image collection, and a test bank accompanies the text, and provides instructors with everything they need to successfully teach each chapter and evaluate students' progress. - NEW! Chapter on Veterinary Oncology contains fundamental information on veterinary cancers and current therapies. - NEW! Toxicology chapter provides an overview of toxic substances and treatments while helping you understand how to recognize, assess, and manage poison concerns. - NEW! The theme of zoonotics is threaded throughout each chapter and emphasized appropriately to increase your understanding of how each disease affects the host, how it is spread, how it is treated, and the necessary safety precautions. - NEW! A 2017 winner of the William Holmes McGuffey Longevity Award ("McGuffey") from the Text and Academic Authors Association (TAA). The "McGuffey" recognizes textbooks and learning materials whose excellence has been demonstrated over time.

Author: Heather Prendergast
Publisher: Elsevier Health Sciences
ISBN: 0323570410
Category : Medical
Languages : en
Pages : 418

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Book Description
- NEW! Strategic Planning chapter discusses how to strategically plan for the successful future of the veterinary hospital, and will include details on growing the practice, planning the workforce, meeting consumer needs, and increasing the value of the practice. - NEW! The Leadership Team chapter discusses how leadership affects the paraprofessional staff, provides suggestions for effective leadership strategies, and methods to set expectations for employees, including attracting and retaining employees, leveraging, empowering and driving employee engagement. - NEW! Standard Operating Procedures provides a checklist of important tasks associated with that chapter that must be addressed/completed in the veterinary practice setting.

Author: Holder, Sara
Publisher: IGI Global
ISBN: 1466618981
Category : Language Arts & Disciplines
Languages : en
Pages : 504

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Book Description
Collection development, the process used by librarians to choose items for a particular library or section of a library, can be time-consuming and difficult due to the many factors that must be taken into consideration. Library Collection Development for Professional Programs: Trends and Best Practices addresses the challenging task of collection development in modern academic libraries, which is largely learned on the job. This publication contains practical advice and innovative strategies essential for current collection development librarians and future librarians seeking guidance in this complex position.